TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D111/D142 – 024 11/12/2013

APPLICABLE MODEL:
LANIER – MP C3002/MP C3502
RICOH – AFICIO MP C3002/C3502
SAVIN – MP C3002/MP C3502

SUBJECT: FUSING UNIT DAMAGE

SYMPTOM:
The Front Stopper and/or Front Guide Plate of the Fusing Unit are damaged when the customer pulls the
Fusing Unit out.

Front Guide Plate:

Breach Point
Breach point

Breach Point
Breach point

Copyright © 2013 RICOH Americas Corporation. All rights reserved. Page 1 of 6

Tech Service Bulletin No. D111/D142 – 024

Front Stopper:

Normal Stopper Damaged Stopper 1

Normal Stopper Damaged Stopper 2

CAUSE:
The user pulls out the Fuser Unit with force, breaking the stopper that supports the unit, and in some cases,
the Front Guide Plate as well.

NOTE: The area of the stopper that supports the Fusing Unit is very narrow. This makes it easy to break
the stopper if the unit is pulled out with excessive force.

SOLUTION:
Production Countermeasure:
In order to distribute the stress more widely, the shape of the Stopper has been changed as follows, from
September 2012 mass production.

Before Countermeasure After Countermeasure

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Tech Service Bulletin No. D111/D142 – 024

Field Countermeasure:
Replace the Stopper with the new shape version that distributes the stress more widely.

OLD PART NO. NEW PART NO. DESCRIPTION QTY INT

D0891053 D1441052 Stopper: Fusing Unit: Front 1 0

Also if the Guide Plate is damaged, replace the Guide Plate and the Duct Seal attached to the Guide Plate.
Then, remove the Lever Lock [A] and all clamps from the old Guide Plate and use them to attach the new
one.

PART NUMBER DESCRIPTION QTY

D1441053 Guide Plate: Fusing: Front 1
D1441054 Seal: Duct: Fusing: Left: Front 1

[A]
[A]

NOTE:
Attach the Duct Seal for the left-front of the Fusing Unit to the new Guide Plate.
IMPORTANT: As shown below,
• Make sure that the upper right-hand corner of the Duct Seal is at a right angle (“Point A”).
• Attach the part so that the bottom left-hand corner is flush against the ridge (“Point B”).

Point
Point AA

Point A

Point B

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Tech Service Bulletin No. D111/D142 – 024

REPLACEMENT PROCEDURE:
The following is the replacement procedure for the Front Guide Plate of the Fusing Unit.
1. Open the right door.
2. Remove the Front Right Cover.
3. Pull out Trays 1 and 2 and the Image Transfer Belt Unit.

[B]

[A]

4. Remove the Right Front Cover [A] and Front Inner Cover [B].

[A]

5. Remove the QSU Fan Bracket [A] ( x 1,  x 1,  x 1).

6. Remove the QSU Fan ( x 2).

[C]

7. Remove the Paper Exit Fan [C] ( x 2,  x 1)

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Tech Service Bulletin No. D111/D142 – 024

[D]

8. Remove the connector [D] ( x 1,  x 4, Spring x 1).

[E]
[E]

9. Remove the plate [E] ( x 2).

10. Open the Right Door.
11. Remove the Fusing Unit.

[F]
[F]

12. Remove the Fusing Unit Shutter Plate Home Position Sensor Bracket [F] ( x 1,  x 1).

NOTE: This sensor was deleted in the middle of July 2012.

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Tech Service Bulletin No. D111/D142 – 024

[H]
[H]

[G]
[G]

13. Remove the fusing unit shutter plate drive mechanism [G] ( x 4).

[I]

14. Replace the front guide plate ( x 9).

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