Quatrro Business Support Solutions Pvt. Ltd.

119, Udyog Vihar, Phase - I, Gurgaon, Haryana - 122015, INDIA

Phone: +91-124-4561000 | Fax: +91-124-4008080
www.quatrro.com

Job Description

System Admin - Azure

ORGANIZATION UNIT: Quatrro Global Services

DIVISION SMB
POSITION System Admin – SMB
JOB TITLE System Admin – SMB
LOCATION Gurgaon, India
REPORTING STRUCTURE Deputy Manager - SMB

About Quatrro

Quatrro is a global services company offering business and knowledge processing services to organizations
seeking higher operational effectiveness, greater flexibility and lower operating costs.As a true “Business
Transformation Partner” Quatrro leverages its experience as “the pioneers of the Indian Business Process
Outsourcing industry” to offer innovative outsourcing solutions that go well beyond labor arbitrage and deliver
tangible process improvements to its clients.
Quatrro's biggest differentiator is its commitment to provide “Value Through Innovation” utilizing a combination
of proprietary tools, platforms and unique business processes.

About Business

Quatrro's Technical Solutions offerings include both branded and private label solutions. As computers have
become more and more sophisticated, the job of keeping them running has fallen to an ever-increasing group of
specialists known collectively as "Tech Support Specialists". The first port of call is generally the manufacturer's
Tech Support. Manufacturers and other service providers have started to scale back on in-house technical
support staff to cut costs. The Quatrro offering is a solution beyond just the computer. It can be expanded to
peripherals and other devices, providing a total solution in one place.

Eligibility Criteria:
 Certifications like MCSA/MCITP/ITIL will be preferred over others
 Microsoft Azure Certifications – AZ100, AZ101 & AZ102 Preferred
 Total experience more than 3 years
 Azure support experience more than 2 years
 Should have worked in a US based inbound technical voice operations & willing to work in 24*7
environment.

Registered Office: Plot No – 41, Saraswati Kunj, Gurgaon, Haryana 122001 | CIN: U72900HR2015PTC054924
 Quatrro Business Support Solutions Pvt. Ltd.
119, Udyog Vihar, Phase - I, Gurgaon, Haryana - 122015, INDIA
Phone: +91-124-4561000 | Fax: +91-124-4008080
www.quatrro.com

Key Result Areas

Responsibilities
 Manages overall personnel, performance, daily operations and discipline of self
 The position will be responsible to provide remote support for IT infrastructure
 Drive specific improvement projects as required by Management Team from time to time
 Be accountable and responsible for actions taken
 Take ownership of tasks assigned
 Maintain & update the Active Directory including (security domains , user profiles & other
resources on the network )
 Troubleshoot & manage MS Windows 2008 R2 & above servers
 Troubleshoot & manage Microsoft Azure client’s issues on daily basis.
 Maintain & update Anti-Virus update systems
 Maintain and update patch management systems
 Perform regular data & system backups as required for servers
 Optimize system parameters for best performance
 Establishing & maintaining technical and administrative procedures for Information systems
 Upgrading Operating Systems as needed to improve efficiency and consistency
 Maintain & Manage RMM platform with proactive approach
 Maintain & manage Service desk platform with best practices

Required Skill Set (Technical + Soft Skills)

 Excellent verbal & written Communication skills
 Should have excellent customer handling & listening skills
 Strong analytical skills
 Strong problem-solving skills
 Quick decision maker and fast learner
 Experience in handling multiple tasks
 Very organized and team player
 Result Oriented & able to deliver within timelines

Technical Skills:
 Extensive knowledge of Win 7, 8, 8.1 & 10, 2003,2008 & 2012 servers OS
 Extensive knowledge of Azure IAAS and Windows Server Environment.
 Extensive knowledge of SMTP, POP3 and Exchange mail protocols
 Extensive knowledge of on-prem & Azure Hybrid Configuration & troubleshooting
 Able to troubleshoot complex Azure Environmental Issues.
 Able to analyze Azure Logs and provide RCA of the reported issues
 Relevant experience on Azure services :-
 Auto Scaling
 Networking
 NSG
 VPN (Express Route, P2S & S2S)

Registered Office: Plot No – 41, Saraswati Kunj, Gurgaon, Haryana 122001 | CIN: U72900HR2015PTC054924
 Quatrro Business Support Solutions Pvt. Ltd.
119, Udyog Vihar, Phase - I, Gurgaon, Haryana - 122015, INDIA
Phone: +91-124-4561000 | Fax: +91-124-4008080
www.quatrro.com

 Backup (BDM configuration on Hyper-V, VMWARE & Physical) & Troubleshoot related
issues.
 ASR (VMWARE, Hyper-V, AWS & Physical)
 Subscription Management
 Automation Scripts
 Azure AD management
 Azure MFA configuration
 Should have relevant knowledge of on-prem & Azure Hybrid Environment
 Should have hands-on knowledge in AZURE AD and implementation.
 Should have Azure PowerShell knowledge
 Relevant Experience in ASM to ASR migration process.
 Migration from One Subscription to another
 Able to troubleshoot all Azure Complex IAAS services issues
 Relevant Experience on Patch Management implementations
 Should have performance monitoring and troubleshooting activities
 Extensive knowledge of network protocols e.g. TCP / IP
 Knowledge of Active Directory, DNS and DHCP
 Knowledge and hands on experience on Active Directory.
 Knowledge and hands on experience on Domain Naming System (Forward /Reverse lookup)
 Knowledge and hands on experience on Storage Devices.
 Hands-on experience on GPO
 Hands-on experience on File and Print services/ Network printer installations
 Knowledge about Antivirus/End point protection (Symantec/MacAfee/Trend.etc)
 Knowledge about Data backup & recovery
 Basic Networking knowledge

Registered Office: Plot No – 41, Saraswati Kunj, Gurgaon, Haryana 122001 | CIN: U72900HR2015PTC054924