Professional Documents
Culture Documents
Audience Objectives:
1. Introduction
a. Caitlin Galvin, Bone and Joint Clinic of Baton Rouge, Medical Assistant,
currently working for Dr. Rohr
b. Background of you
i. My gap year was a huge growing experience for me. I learned so much
about myself, what I was capable of, and I learned that I could do so much
if I really set my mind to it and making mistakes only makes me better.
c. Why I chose this MA position
i. Since Orthopedic surgery is concerned with the musculoskeletal system of
the body, this job really called out to me since I used to work with the
spine. I wanted to explore more options of the body.
d. Bone and Joint
2. About Bone and Joint Clinic
a. History and Background
i. They treat severe spine diseases or injuries, bone breaks and fractures,
infections, disorders, and/or tumors. The history of The Bone and Joint
Clinic begins in 1948 as the first orthopedic clinic in Baton Rouge. This
was a big deal in South Louisiana since there was no other close-by
orthopedic center.
b. Mission statement
i. The mission statement of The Bone and Joint Clinic reads “Above all else,
Bone and Joint Clinic of Baton Rouge Inc is committed to the care and
well-being of the people we serve. In recognition of this commitment, we
will strive to deliver excellent, cost-effective healthcare in the community
we serve. Bone and Joint Clinic of Baton Rouge Inc will never sacrifice
ethical and compliant behavior in the pursuit of business objectifies.” The
mission statement also reads, “In pursuit of our mission, we believe the
following core values are essential and timeless: Respect, Integrity,
Excellence, and Teamwork.”
ii. Everyone of all ages, race, gender, religion, etc. are welcome at The Bone
and Joint Clinic. They practice and make sure everyone working there
knows that cultural competency is. (Translator)
c. Staff
i. There are now over 16 practicing physician specialists who are assisted by
100 other specialized and certified employees. These include Medical
Assistants, Nurse Practioners, licensed Physician Assistants, orthopaedic
technicians, and registered radiological technologists
d. Satellite locations
i. 4 locations and opening one more in August
iv. What career path would you have chosen if you never became a doctor?
1. Investment banking – advising (stocks)
d. What do you hope for your future career as a podiatrist?
i. “To be finically independent, and to help patients”
4. Daily Tasks/Roles
a. Basic daily tasks
i. Opening clinic
1. Each day I am required to open clinic by restocking, turning on
computers and x-ray screens, making sure the rooms were clean
and tools were sterilized, inserting, and refilling the correct
injections in the exam rooms, printing out the schedule for the day,
and preparing surgery folders in the morning. During the day, I
brought back patients to the rooms, completed a basic exam, and
took their vitals, and completed online patient forms. I completed
any tasks and assisted in procedures during the day and cleaned up
afterword’s
ii. Procedures
iii. Checking vitals, asking how their previous DME is working, asking how
their previous shot or medication was going, asking if their medications
have changed and double checking what they are allergic to. Sulfa is
something we look out for.
iv. Providing Durable medical equipment
v. Checking for blood thinners (What to check for in New patients)
1. This is crucial to know for procedures and surgery
vi. HBP and/or diabetes
b. Surgery and MRI - waters view
i. Makes sure they have not been around any metal or griding
c. BAKO diagnostics
d. Coding fee bill
i. This is how the doctor gets paid
ii. Record of the appointment
e. Closing Clinic
5. What to look for
a. New patients
i. Previous Procedures gives us more information about their medical history
and what they are at risk for
ii. Blood thinners are extremely important for us to know with any patients.
If someone is taking blood thinners, whether it is a prescription or an
aspirin, this affects how we go about procedures. SX day is important -
significant loss of blood and life threatening. (Unlikely to happen because
we have pre-anesthesia nurses that call and double check everything is
good to go)
iii. H.B.P is noted because it increases your risk of serious health problems.
iv. Level of pain gives me and the doctor an assessment of what’s going on
and how serious the problem is. it helps me know what to tell Dr. Rohr
and what the patient is going through. if the person is still in severe pain
before leaving their appointment, sometimes we consider administering
them to the nearest hospital depending on the situation. (Infection vs
broken foot) steroid shot…
1. Tissue damage and needs immediate emergency help
2. Broken foot doesn’t need Emergency help because we are the ones
accessing the pain…it won’t immediately decrease in pain because
healing bones takes time.
v. Diabetic
1. Very important because those with diabetes are always at higher
risk for foot problems. So, Dr. Rohr can prevent any serious foot
problems if he takes care of it immediately and access any nerve
damage.
2. Monofilament foot screen test is a foot screening device used to
assess loss of protective sensation. If there is a loss, then there is
nerve damage. It helps identify patients at risk of developing
diabetic foot ulcers. The monofilament foot screen test screening
has a 10-gram filament.
b. It is also important for revisits, especially post-ops, how the pain score is and if it
has improved. It is important to note everything the patient has or has not done
during the week or 2 weeks during the checkup that the doctor asked them to do.
6. In-clinic procedures
a. How to set up for a procedure
b. Numbing shot works. No pain, just pressure.
c. Ingrown
d. Nail removal
e. Wart/corn/callus removal
f. Topical prescriptions used
g. Phenol – when and when not to use it – nail ablation
12. Planning
a. Help from Dr. Rohr and Aislinn
b. What was done (Slides of the Project)
i. The brochures
ii. How Dr. Rohr helped – Gave me info and talked to the patient
1. Dr. Rohr is new and there was not a lot of infographics for patients
to take home like other doctors
c. Proposed implementation
i. Gave the brochures to patients and everyone said it was excellent
d. Why you chose this idea for my project
i. Talk about Henderson Patient and how he really made you realize the
severity of the situation and that nothing was really being done to further
help him after surgery’s
ii. I wanted to create something simple yet helpful for patients to take home
and not be overwhelmed with a bunch of words on a pamphlet.
e. Recap the public health issue and reason for the project