IMPACT OF JOB SATISFACTION ON ORGANIZATIONAL

PERFORMANCE

(A STUDY OF UNI-LEVER PLC ABA)

BY

NWAGWU ONYEDIKACHI FELICITAS.

2018/HND/BAM/80174

A RESEARCH PROJECT PRESENTED TO THE DEPARTMENT OF

BUSINESS ADMINISTRATION AND MANAGEMENT,
SCHOOL OF BUSINESS AND MANAGEMENT TECHNOLOGY, IMO
STATE POLYTECHNIC.

IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE

AWARD OF HIGHER NATIONAL DIPLOMA (HND) IN BUSINESS
ADMINISTRATION AND MANAGEMENT

MAY, 2021
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 ABSTRACT

The aim of this research work is to examine impact of job satisfaction on

organizational performance in Unilever Plc. Also to examined the effects of
job satisfaction and organizational performance under the present
dispensation. In order to meet the stated objectives of this work data were
collected through questionnaire distributed to the staff of Unilever Nigeria
Plc as well as through personal interview. However, it was observed that
labour is a unique factor of production, which should be effectively
managed. Hence the findings shows that job satisfaction significantly
increase organizations productivity and the high rate of labour turnover
reduced productivity of workers. The study therefore, recommends that
efforts should be made to enhance workers career through training and
educations, pay packages should be attractive enough to give staff
confidence in the company so as to put in their best. Thus mismanagement
of labour leads to the disenchantment of the employees.

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 CERTIFICATION

This project has been certified that this topic, motivation as a tool for

increasing productivity of workers in an organization is carried out by

Nwaigwe Onyedikachi F. in the department of Business Administration,

School of business Management Technology, Imo State Polytechnic

Umuagwo Ohaji in partial fulfillment of the requirement for the Award of

the Higher National Diploma (HND) in business Administration and

management.

………………………………. …. …………………………..
Mr. Anyadike Kennedy Date
(Project Supervisor)

………………………………… …………………………..
Dr. Raymond Okeke Date
(HOD)

……………………………….. …………………………..
(External Supervisor) Date

iii
 DEDICATION

This project is dedicated to God Almighty, the greatest provider of

knowledge and to my parents for all their support and good

encouragement throughout my academic pursuit.

iv
 ACKNOWLEDGEMENTS

I humbly wish to acknowledge the almighty God and giver of life and the
giver of wisdom and understanding who gave me the experience and
knowledge to write this project, may his name be highly lifted up. This
project will not be complete without the help and contribution of my
amiable supervisor Mr. Anyadike Kennedy who supervised, directed and
gave me guideline on how to write this project. I appreciate you.

My thanks goes to my head of department Mr. Raymond Okeke his fatherly

advice.

My profound gratitude goes to my sweet parents for their prayers. I

appreciate you all.

My sincere thanks goes to Rev. Fr. Louis Ifeanyichukwu Uwaezuoke and

Rev. Fr. Anthony Nwachukwu Nwaihe for their prayer’s advice and financial
support towards my life and to see me through in my academy. I say may
Almighty God bless them all.

I thanks my friends Desire, Mela, Naza, Favour C. Godstime and Godswill

my best friend, may God continue to bless you all.

Finally appreciate Hand of God Computer Business Center Alumni

Secretariat for the proper arrangement of this work.

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 TABLE OF CONTENTS

Title Page i

Certification ii

Dedication iii

Acknowledgements iv

Abstract V

Table of Contents Vi

CHAPTER ONE

1.0 Introduction 1

1.1 Background to the Study 1

11.0 Brief History of the Organization 3

1.2 Statement of the Problem 5

1.3 Objective of the Study 6

1.4 Research Questions 6

1.5 Research Hypotheses 7

1.6 Significant of the Study 7

1.7 Scope of the Study 8

1.8 Limitation of Study 8

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1.9 Definition of Terms 9

CHAPTER TWO

2.0 Review of Related Literature 10

2.1 Conceptual Frame Work 10

2.2 Theoretical Frame work 12

2.3 Empirical Frame work 18

2.4 Designing effective job satisfaction 19

2.4.1 Measuring Job Satisfaction 20

2.4.2 Influences on Job Satisfaction 22

2.4.3 Outcome of Job Satisfaction and labor Turnover 25

CHAPTER THREE

3.0 Research Methodology 29

3.1 Introduction 29

3.2 Research Design 29

3.3 Sources of Data Collection 29

3.4 Method of Data Collection 30

3.5 Population and sample size determination 31

3.6 Test of Validity and reliability of Instrument used 32

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3.7 Administration of Data Collection Instrument 32

3.9 Method of Data Analysis 33

CHAPTER FOUR

4.0 Presentations and Analysis of Data 35

4.1 Introduction 35

4.2 Questions-By-Question Analysis of Data from the Operative 35

4.2. Testing of Hypothesis 41

4.3 Discussion of the Findings 45

CHAPTER FIVE

5.0 Summary, Conclusion and Recommendations 47

5.1 Summary of Findings 47

5.2 Conclusion 47

5.3 Recommendations 49

Bibliography 51

Appendix I 53

Appendix II 54

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