Service Training

Goal Of This Training

 Help dealers better understand:

– Parts return process
– Using INSITE™ to extract engine data and ECM
images for analysis
Insite Job Image
Instructions
Ensure Insite And Inline Are Updated

Update INSITE using update manager on Insite

Ensure Insite And Inline Are Updated

Update INLINE at inline.cummins.com

 Why Capture An ECM Job Image?
 Dealer Technical Support may request an ECM job
image to guide further troubleshooting steps.
 Certain failure modes require a saved image, not limited
to but including:
– Aftertreatment failures,
– Catastrophic failures,
– Failures exceeding $5,000
 Complete list found in section 111-502-003 of the
Warranty Administration Manual on QSOL
 These instructions illustrate how to create an Insite work
order and how to export the image in the desired format.

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 Process Overview
Work order
Select work order
Expand work order
Highlight image

.eif .csv
Exported Image Format Comma Separated Value
Must have Insite to view Printable spreadsheet version
Export location
Email requestor
Instructions On How To Create An
Insite™ Image

First, connect Insite

to the ECM, and
create a work order.

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Creating A Work Order

Click on the
“work orders”
icon at the left
of the screen.
 Locating The Work Order

Locate the desired work order, and click on

the plus sign next to it.

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Expanding The Work Order

This will expand the work order, showing

the image file below it.

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 Highlight The Image And Right Click To
Bring Up An Options Menu.

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Select Format
Select "export image" (for .eif) or "export to external file”
(for .csv).

Use to export in
.eif

Use to export in
.csv

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Export Screen

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Saving The File
Select the desired file location and click “Save.”

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 Sending The Attachment

The last step will be to attach the .eif or .csv file in an

email, enter the Control Number in the subject line, and
send it to: enginetechsupport@cummins.com or
rapidserve@cummins.com respectively.

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Parts Return
Parts Return
 Enhanced Parts Return
(EPR)
 RS/RSW Forms
 Standard Returns

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EPR Return
Warranty Memo 0936-E

– Reference QSOL for the most up to date Warranty Communications

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RSW Parts Return
– While on the Parts screen, click ‘Add Parts’

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RSW Parts Return
– Once part number is entered and identified as an EPR Part, a pop up
will display with return details

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RSW Parts Return
– EPR part will be identified with a triangle as needing returned. A blue
information bar will also show across the top of the screen stating, ‘1 or
more parts are required to be returned’

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RSW Parts Return
– To enter the part’s tracking number, click the ‘Pencil’ icon under the
Action section to the right of the part

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RSW Parts Return
– The ‘Tracking Number’ field will become editable. A blue information bar
will appear at the top of the screen that will allow a Return Tag to be
printed. Click ‘Print Return Tag’

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RSW Parts Return
– The Return Tag will generate in a new window. A ‘Print’ option will be
located at the bottom right corner

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Standard And Other
Types Of Returns
Standard RS/RSW Parts Returns

 Active Part Return Request communicated in claim

fax
 Shipping instructions, accounts, etc located in the
narrative
 Material Return Tag printed

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Other Returns
– Warranty Alert 1014
– Reference QSOL for the most up to date Warranty Communications

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Thank You
Please provide feedback on this training at:
comm.claims@cummins.com