Technical Evaluation Objective

The objective of the technical scoring basis is to evaluate their performances based on their accomplished
task each week. The scoring will be evaluated by the operations manager depending on the level of
difficulty. It means that employees should report all the task including office task, reporting task,
addressing to the clients, on travel fields and etc. each week.

In addition to the objective, this will help the juniors and new members of the team to address the
concerns of the clients by having the reference submitted report by the technical team. In short, each
technical employee should document the concerns and the provided solution in detail.

Lastly, this will help each employee to enhanced their communication skills by submitting the report in
English only.

Technical Process

Each technical employees should submit every Saturday a report that contains the ff:

Date – when the concerns was address to the other party.

LGU – to whom the concerns were address to.

Contact Number – contact number of who requested the assistance of the employee

Concerns – issues of the other party that needs assistance by the technical employee

Mode of Troubleshoot – how the technical employee addresses the concerns

Documentation – the procedures that technical employee made to addressed the concerns of
the other party

Remarks – any comments that should known to the operations manager by the technical
employee

Each task of the technical employee shall be evaluated by the following but not limited to:

Score Category Concerns Documentation

-10 A No submitted report No submitted report
0 B Not relevant to the office task Not relevant to the
office task
1 C1 Office Works such as complying report to the Office Works such as
accounting. complying report to the
accounting.
1 C2 All Different Type of concerns The concerns were
address for “pending”
1 C3 The concerns were addressed previously by The solution to the
the other party issues is for update only.
1 C4 Issuance of ACN Providing ACN
1 C5 Issues not written in English Solutions not written in
English
1 C6 Basic Task such as inquiries by the other party Responded briefly.
1 C7 Common Task such Back up Data, Re- Install Responded briefly.
Program
1 C8 Clients Requests for update Status for update
2 D1 Common Task such Back up Data, Re- Install Responded briefly.
Program Additional procedure to
be done. Should be in
detailed.
2 D2 The concerns were addressed previously by The solution to the
the other party issues is for update and
has special instructions
when updating the
application of the
program. The technical
employee should
indicate in detail on how
to update properly. E.G.
should modify the
database.
2 D3 Brief Explanation for common Task but Indicates the solutions
requires more understanding of the system briefly
2 D4 The concerns were addressed into detailed Status for update
3 E1 Detailed explanation for common Task but Indicates the solutions
requires more understanding of the system. It briefly
indicates what are the possible causes of the
problems
3 E2 Common Task but requires more Indicates the solution in
understanding of the system detailed manner.
3 E3 The concerns were addressed into detailed. Status for update
Technical made procedures to address the
concerns
3 E4 Not common task and explain in briefly Solution briefly explains
4 F1 Detailed explanation for common Task but Indicates the solution in
requires more understanding of the system. It detailed manner.
indicates what are the possible causes of the Indicates possible ways
problems of solutions and gives
fact checking of data.
4 F2 Not common task and explained in detailed Solutions explain in
detailed
5 G1 Not common task and explained in detailed Solutions explain in
detailed – Provided
 other files such as Back
up database.

The scoring will be totaled per week and per month.

Scoring Interpretation

There are three types of scoring that are evaluated based on the data submitted.

Score Evaluation – This score quantifies the level of task that have accomplished by the Technical
Employee according to the difficulty. The more the high the scores means that the employee has a high
task done and most likely able to resolved to issues in quality.

No. of Task Done – This score signifies the productivity of an employee. It counts how many tasks he has
done in a week. The higher the score of the task done, the higher the employee is productive.

Quality Report – This score indicates how an employee describes his/her procedures to the report and
how he/she responded to the issues of the clients. The higher the score for the quality report means
that each task that the employee accomplished is a good reporting and good procedure. The score of
more than 1 indicates that you have a good score for each task accomplished.