OPERATIONAL FRAMEWORK
(BLOOM MILLENNIAL CLOTHING PH)
Here are the policy we provide to keep the good relationship to our customers and to give the good
customer service. This will also give the company smooth flow of transaction to avoid any
violence.
TRADITIONAL TRANSACTION/VISITING THE MAIN STORE
 Anticipating the needs of our customers and planning accordingly
 Greeting our customers promptly, cheerfully and respectfully
 Listening carefully and giving full consideration to the requests and concerns of our customers
 Communicating honestly, courteously and knowledgeably
 Providing follow-through for our customers promptly, responsibly and efficiently
 Serving with pride, commitment, and with high ethical standards
 Restricting customers to test color white products such as t-shirts and pants
MODERN TRANSACTION/ORDERING VIA ONLINE
 Customers' must provide correct and appropriate details such as Complete Names and Address
to ensure the correct shipping process.
 We do not process product exchanges. However, we can process a return of your purchase.
RETURN POLICY
 Orders that are past the 60 days are not eligible for a refund. This policy is only applicable to
products ordered from our website. We reserve the right to deny a refund and/or issue a credit
in place of a refund if we determine that our policy is being abused.
THE POLICY IS NOT INTENDED TO COVER:
 Complaints about the performance of specific employees, which are handled by the store
manager in conjunction with the clothing owner.
CONSTRAIN THE PROCESS
Kristel Dumanacal
The Bloom Millennial Clothing PH standards are set to define the company’s
final and interim products. These are the following standards of our company
to ensure the safety, uniqueness and smooth run of our business.
(a) We will employ company personal delivery riders for the fast transactions
and product delivery for the shipments. Also, we will be open for resellers and
will employ staff with a degree prior to businesses for the branch out of our
company.
(b) We will intensify Customer Service via Chat so that the customers are
able to contact my clothing store via live chat to ask questions and request
assistance. With this the customer messages must be responded to within 30
seconds of being sent/posted. Information should be provided succinctly and
clearly to customers.
(c) Bloom Millennial Clothing PH will operate at a high and consistent
quality level, by only using the highest quality, locally-sourced type of fabrics.
(d) For our shelves and racks,we are planning to change the shelves and racks
by updating it to the most popular type which is the gondola style, this is a
floor-mouthed system that uses cantilevered shelves that extend on both sides
from a vertical back. Free-standing, vertical racks are useful for hanging shirts,
blouses and pants. Place them where customers can walk around and peruse
the selections.
Since we are open for online transactions and Bloom Millennial Clothing PH offers
Traditional order process systems which are done through manual labor or visiting our
main store building and also we offer Modern order processing systems which will be
done through technology ordering in online transactions.

Here are the Process of Direct Shopping through visiting our main branch

1. Customer entry
2. Complying covid-19 protocols
3, Product localization
4. Issuing of items pick
5. Payment process

Here are the Process of Ordering through our online links

1. Picking items that can be done through shopee or laada apps

2. Adding items to cart and filling the personal informations
3. Placement of orders
4. Pick inventory workers
5. Sorting wokers
6. Picking items
7. Shipping orders transported

IMPLEMENTED BY
Here are the step by step instructions that implement the process:

For Process of Direct Shopping

Customer Entry - the store is open seven days a week starting 10am to 6pm. By this the customer
will arrive at the opening time of the store.

Complying Covid-19 Protocols - the customers are highly asked to check their temperature and
should wear protective face masks and will follow the social distancing.

Product localization - the customer will shop and pick their desired products to satisfy their
needs in the store.

Issuing of Items - after picking the customers will fall in line and wait for their turn. After it the
product will be issued by the store cashier to know the item's amount.

Payment Process - customer will prepare the exact amount to be paid. If the customer has no
cash on hand we are offering alternative modes of payments such as Gcash.

For Process of Ordering via Online

Picking items that can be done through shopee or lazada apps - customer is advised to shop only
in shopee app and lazada to purchase their desired items.

Adding items to cart and filling the personal information - they are required to fill in the
information such as name, contact number and address for the delivery process.

Placement of orders - details will be sent to the OMS (Order Management System), which then
determines which warehouse to ship the order from based on the delivery address and item
availability. One order with multiple items may ship from multiple warehouses.

Pick inventory workers - the workers will collect a specified quantity of items from inventory to
satisfy customer orders. Picking can be done manually by using barcodes or picking slips, or
automatically with picking robots or machines.

Sorting workers - the workers will separate picked items according to destinations. Sorting can
occur by hand or with automated sorting machines.

Picking items- items will be packed protectively into appropriate shipping boxes. This step
includes weighing packages and labeling them with recipient's addresses and any necessary
delivery transactions.

Shipping Orders Transported - the order will be ready to transport to their final destination.
Orders can either be shipped directly to the customer, or they might be first consolidated with
other orders going to nearby locations.

ARE SUPPORTED BY
Everyone of our employees plays a role in customer compliance. Each
person should understand the new policies and be comfortable with
enforcing the protocols. For our newly hired employees we will require them
to participate in different training activities to enhance their skills and
knowledge prior to the workplace.
Training offers
1. Customer Care And Client Communication Skills - A business cannot
flourish without keeping its clients happy. Hence people responsible for
representing the company to a client should be good at communication and
wooing the clients. It’s not only what you’re presenting to them, but the
way in which you offer the product or service makes a significant difference.
Hence customers dealing or sales training is one of the most prestigious
courses for a company or a business.
2. Web Conferencing - This is a type of training where we will conduct
webinars and will flash different techniques and importance reliable talks to
help enhance their skills.
3. Workplace Ethics Awareness - Employees at every level, be it an intern,
supervisor, or a manager, need to have acquired a basic training course on
workplace ethics. If a company’s culture makes every employee feel safe,
there’s a higher chance of the environment being friendlier, which means
more opportunities for knowledge sharing. Hence higher productivity is
ensured.
Here are the toold and methods we will use to successfully implement our
procedures.
Get Organized - To achieve business success we need to be organized. It will
help us complete tasks and stay on top of things to be done. A good way to be
organized is to create a to-do list each day.
Keep Detailed Records - All successful businesses keep detailed records. By
doing so, we will know where the business stands financially and what
potential challenges we could be facing. Just knowing this gives us time to
create strategies to overcome those challenges.
Understand the Risks and Rewards - The key to being successful is taking
calculated risks to help our business grow. A good question to ask is “What’s
the downside?” If we can answer this question, then we know what the
worst-case scenario is. This knowledge will allow us to take the kinds of
calculated risks that can generate tremendous rewards.
Be Creative - Always be looking for ways to improve our business and make it
stand out from the competition. Recognize that us don’t know everything and
be open to new ideas and different approaches to our business.
Provide Great Service - There are many successful businesses that forget that
providing great customer service is important. If we provide better service for
our customers, they’ll be more inclined to come to us the next time they need
something instead of going to our competition.