Lonsdale Institute PTY LTD

Assessment Task
BSB51415 Diploma of Project Management
BSBPMG512 Manage Project Quality

Unit Code BSBPMG513

Unit Name Manage Project Quality

Assessment T2 Due Date See Training Schedule

Code
Student Name Student ID LON0000

Declaration of authenticity

I, the above-named student, confirm that by submitting, or causing the attached

assignment (and any additional attachment associated with it) to be submitted, to
Lonsdale Institute Pty Ltd, I have not plagiarised any other person’s work in this
assignment and except where appropriately acknowledged, this assignment is my own
work, has been expressed in my own words, and has not previously been submitted for
assessment.
I do understand and accept the consequences of academic misconduct according to
Lonsdale’s Policies and Procedures.

TA102 FO Assessment Task Page 1 of 3

TA102 PP Assessment Management (SNR1.8-1.12) (ESOS 14.2) V2 Mar 2017
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51415 Diploma of Project Management
BSBPMG512 Manage Project Quality

ASSESSMENT TASK

This assessment is a questionnaire (with a mix of objective and subjective questions).

Research the topics and terms mentioned in the questions below and answer all questions in your own
words.

QUESTIONNAIRE

Answer the following questions.

1. Give a brief definition of the following:

- Continuous improvement or Kaizen: Consist of improving the project continuously by

the whole team making small improvements during the development of the project.
- The Deming Cycle -Plan-/DO/Check/Act: Consist of a four-step process to control and
improve continuously.
- Six Sigma: Is a disciplined, statistical-based, data-driven approach and continuous
improvement methodology for eliminating defects in a product, process or service. It can
also be thought of as a measure of process performance, with Six Sigma being the goal,
based on the defects per million.
- Lean: The core idea is to maximize customer value while minimizing waste. Simply, lean
means creating more value for customers with fewer resources. It focuses on removing
waste from processes in order to reduce delivery times.
- Total Quality Management (TQM): TQM can be summarized as a management system
for a customer-focused organization that involves all employees in continual improvement.
It uses strategy, data, and effective communications to integrate the quality discipline into
the culture and activities of the organization.

2. Think about an organisation you worked for. Mention 3 quality standards that can apply to
organisations and define them.

- Health and safety management: It is a systematic approach to minimize the risk of injury
and illness. It involves identifying, assessing, and controlling risks to workers in all workplace
operations.
- Auditing: It’s defined as the on-site verification activity, such as inspection or examination, of
a process or quality system, to ensure compliance to requirements.
- Environmental management: The aim is to provide reasonable assurance that the outputs
from a system will have minimal negative environmental impact and improved environmental
performance.

3. Name and briefly describe 3 quality assurance tools:

- Design of experiment: It is a statistical method for identifying the factors that have the most
influence over the quality of the end of the product.
- Benchmarking: It consists in generating ideas for quality improvements by comparing
specific project practices or product characteristics to those of other projects or products
within or outside the performing organisation.
TA102 FO Assessment Task Page 2 of 3
TA102 PP Assessment Management (SNR1.8-1.12) (ESOS 14.2) V2 Mar 2017
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51415 Diploma of Project Management
BSBPMG512 Manage Project Quality

- Checklists: It consists in examining of a deliverable or product to determine if it meets the

documented quality standards and requirements.

4. Name and briefly describe 3 quality control tools:

- Project Manager: Lead the creation and updating of quality documentation, verify the
deliverables or products, authorize any remedial action, allocate resources to the process.
- RRHH: Make sure the hired people meet the requirements established in the quality system
(Education, experience, skills, etc). Assess the employees periodically about the work
environment, make sure all employees are inducted and get training (If they need it).
- Operators: Make sure to follow the instructions and process procedures, including checklists.
They must be aware of the quality system and keep themselves safe during production.
- Commercial staff: Know perfectly the product quality standards, make sure the costumers
are satisfied by acquiring the product, assess the costumer satisfaction, innovate the sale
process.

5. Describe 4 roles and responsibilities of quality management personnel:

Ensure that detailed requirements and specifications are documented and agreed upon
stakeholders, understand the relevant quality standards for their industry, plan for quality assurance
and quality control activities, ensure that defects are repaired and monitored.

6. Name and briefly describe at least 3 methods/techniques that you would use for managing
continuous improvements:

- Flowcharting and process analysis: sequence of tasks and procedures, with an input that
initiates the process and an output that is the delivery that one wishes to make to an internal
or external customer.
- Control Charts: Method used to determine if a project is stable and has predictable
performance.
- Pareto Chart: is a column chart that orders the frequencies of occurrences, from highest to
lowest, allowing the prioritization of problems.
- Histograms: The histogram is a tool that shows the frequency of occurrence of a
phenomenon, observing the phenomenon of interest, it is possible to understand it better, to
act on it to modify it or to foresee how it will behave in the future.

TA102 FO Assessment Task Page 3 of 3

TA102 PP Assessment Management (SNR1.8-1.12) (ESOS 14.2) V2 Mar 2017
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F