Professional Documents
Culture Documents
Exceptional decision-makers at every level of an organization must create clarity out of ambiguity.
Exceptional decision-makers get the problem right before they determine what needs to be done.
That seems obvious, but too often “Ready-Fire-Aim” hits the wrong target. Exceptional decision-
makers know that most problems are more complex than they appear to be.
Exceptional decision-makers evaluate risks and opportunities, and they commit to achieving their
goals. Urgency, pressure, complexity, resource limitations, and incomplete or conflicting information
are everyday leadership challenges. Yet, exceptional decision-makers will make the most of the
opportunities those circumstances offer.