Doc. No.

: IMS-ISP-03
PROCEDURE FOR CONTROL OF NON
Issue No.: 00 (01.03.2022)
CONFORMY
Rev. No.: 00 (01.03.2022)

PURPOSE:
To establish and maintain a system to ensure that material, products that are rejected are controlled
so as to prevent inclusion with conforming goods and also define steps to handle management
system nonconformity.

SCOPE:
This Integrated Management System procedure applies to all products handled by the XYX
Company.

RESPONSIBILITY:
Concerned HODs are responsible to implement this process.
PROCEDURE:
a. CONTROL OF NONCONFORMING PURCHASED PRODUCTS
a) In case of purchased nonconformities identified by XYZ Company, an “ON HOLD”
tag is to be placed with the materials, and stored separately.
b) If the discrepancy needs to be resolved via the supplier, the Purchasing Department is
contacted to resolve the problem.
c) Disposal of such purchased products at the discretion of the Purchase department.
d) CPA to be raised to supplier for Non Conformity.

b. CONTROL OF NONCONFORMING CUSTOMER RETURNEDPRODUCTS

a) If XYZ Comapnys receives non-conforming parts it must be placed at a separate area,
and “ON HOLD” tag detailing the nature of discrepancy must be placed with the
parts.
b) Concerned HODs will arrange re-inspection of all parts and determine its disposition.
A “REWORK” tag will be placed on non-conforming parts which are found rework
able and a “REJECT” tag placed on all parts which cannot be reworked upon.
c) After the parts have been re-worked, the Quality Control Department will conduct a
final inspection and the parts may be released for dispatch.

Engineer QMS & QA Management Representative Chief Executive Officer

(Prepared By) (Approved by)
(Reviewed By)
Page 1 of 3
 Doc. No. : IMS-ISP-03
PROCEDURE FOR CONTROL OF NON
Issue No.: 00 (01.03.2022)
CONFORMY
Rev. No.: 00 (01.03.2022)

d) Reviews of non-conformity should take place as early as possible but in any case not
later than the time frame agreed upon with the customer.

C. CONTROL OF NONCONFORMING PROCESS PRODUCTS

a) In-process nonconformities are identified through NC details marked on the piece or
tagged by the employee who identifies process NC. All non-conforming parts must be
placed separately.
b) The departmental head is notified and he is responsible for its disposition.
c) If the disposition decision involves the product being “USE AS IS” or “REWORK”,
the parts will be tagged suitably.
d) All rework on non-conforming parts are to be carried out as per work instruction.
e) In the case of the product being rejected, parts will be placed in red bin with red paint
marking on part.
f) The review personnel will ensure that the non-conformance details remains with the
material until completion of the action.
g) Customer’s clearance must be obtained prior to shipment/ dispatch of products which
deviate from specifications.
h) Nonconformities which are repetitive or recurrent in nature must be reviewed as per
the corrective and preventive actions taken earlier.

 All non-conforming products reviewed and documented.

 Tags may be used on non-conforming parts individually or collectively.

d. Other Nonconformities:
a) Actual & potential Non-conformity which may affect the IMS performance are identified
through:
 Process/Product/environment/safety/business/IMS/ legal non-conformities reviews
including customer / stakeholders' complaints
 Suggestions drawn for mitigating the reoccurrence of accidents/ incidents/unwanted
events.

Engineer QMS & QA Management Representative Chief Executive Officer

(Prepared By) (Approved by)
(Reviewed By)
Page 2 of 3
 Doc. No. : IMS-ISP-03
PROCEDURE FOR CONTROL OF NON
Issue No.: 00 (01.03.2022)
CONFORMY
Rev. No.: 00 (01.03.2022)

 Identification of non-conformance on an ongoing basis concerning respective MPS,

OCPs and IMS manual
 IMS Audit reports or self-assessment questionnaires
 Legal regulations compliance report
 Results of mock drill of on-site emergency plan

b) Above non-conformities/deviations and corrective actions in departmental MP progress report

recorded. Time bound corrective actions based on the investigations initiated to mitigate the
risks.
c) Where non-conformities relating to IMS are identified within the company or by regulatory
bodies. The causes of non-conformities investigated by systematic analysis. Above non-
conformities investigated to identify root cause.
d) Based on the results of investing actions, action taken to mitigate the risk. Time bound
corrective action needed to eliminate the causes of the non-conformities identified and action
to be taken accordingly.
e) Where a corrective action constitutes a change in the light of root causes, an amendment
identified and action to be taken accordingly.
f) Any corrective action taken to eliminate the causes of actual and potential non-conformance
appropriate to the magnitude of the problem and commensurate with the product quality,
environment, and safety risk impact encountered.

REFERENCES:
 ISO 9001:2015: (Clause # 8.7, 10.1, 10.2)
 ISO 14001:2015: (Clause # 10.1, 10.2)
 ISO 45001:2018: (Clause # 10.1, 10.2)

Engineer QMS & QA Management Representative Chief Executive Officer

(Prepared By) (Approved by)
(Reviewed By)
Page 3 of 3