Doc. No.

: IMS-ISP-04

PROCEDURE FOR CORRECTIVE ACTION Issue No.: 00 (01.03.2022)

Rev. No.: 00 (01.03.2022)

PURPOSE:
To define a procedure to initiate appropriate Corrective Actions for resolving concerns.

SCOPE:
For all Concerns (non-conformities) identified during analysis of receiving inspection, processing,
product(concentrate) nonconformities, audits/ assessments, customer/ stake holder complaints
(internal & external both), incidents/ accidents, results of monitoring and measurement under the
scope of integrated Management System including those arising from stakeholder engagement
evaluation, IMS objectives and targets and suggestions for improvement etc.

RESPONSIBILITY:
Management Representative and concerned HODs are responsible for implementation, initiation
and monitoring of this process.
PROCEDURE:
Corrective actions:
a) All non-conformities including internal/ external audit, customer complaints, related to
the Process, Product audits are reviewed by the concerned personnel.
b) Cause of non-conformities is analyzed, by determining the root cause.
c) Actions to be taken to correct the non-conformance are determined and implemented.
d) Need for taking corrective action is evaluated to prevent the recurrence of non-
conformity.
e) After taking corrective actions, documents are updated wherever required.
f) The result of the action taken is recorded after investigation.
g) Corrective action is reviewed for its effectiveness.

REFERENCES:
 IATF 16949:2016: 10.1, 10.2
 ISO 14001:2015: 10.1, 10.2
 ISO 45001:2018: 10.1, 10.2

FORMATE NO.:

 IMS-MOP-F06 (CA)

Engineer QMS & QA Management Representative Chief Executive Officer

(Prepared By) (Reviewed By) (Approved by)
Page 1 of 2
 Doc. No. : IMS-ISP-04

PROCEDURE FOR CORRECTIVE ACTION Issue No.: 00 (01.03.2022)

Rev. No.: 00 (01.03.2022)

Engineer QMS & QA Management Representative Chief Executive Officer

(Prepared By) (Reviewed By) (Approved by)
Page 2 of 2