IN THE NAME OF ALLAH, THE MOST BENEFICIAL AND MERCIFUL

INTERNSHIP REPORT
CITY HOSPITAL BAHAWALPUR

SUBMITTED BY
Muhammad Zeeshan Noor

ROLL
BPA-LD-18-29

PROGRAM & SESSION

BS Public Administration 2018-2022

SUBMITTED TO
DEPARTMENT OF PUBLIC ADMINISTRATION

DEPARTMENT OF PUBLIC ADMINISTRATION

BAHAUDDIN ZAKARIYA UNIVERSITY SUB-CAMPUS
LODHRAN
 ACKNOWLEDGMENT

First of all, I would like to thanks Almighty ALLAH, who is most beneficial and merciful, who
enable me to do this job very well and HE has given me confidence, guidance & strength to
complete this hospital internship report.

This is an interesting and knowledgeable experience for me.

Completion of this report was not an easy task, but by the support and help of all employees of
hospital, it becomes very simple to me. After this I would like to pay my gratitude to my
Respected Supervisor on her cooperation during my internship. I am especially grateful to my
university for expanding my knowledge and experience. My acknowledgement remains
incomplete without thanking those who remember me while praying to ALLAH.
 DEDICATION
I would like to dedicate all of my efforts & hard work that I had done in
completing this internship to my honorable and respectful Teachers that gave me
courage and moral support and suggest right career path for me to accomplish my
goals. I also dedicate my work to my parents who support me in every stage of my
life and give me confidence in achieving success in every field of life.

Muhammad Zeeshan Noor

Table of Contents
Background of the Report:..........................................................................................................................7

Introduction:................................................................................................................................................7

Overview:....................................................................................................................................................7

Services Includes:........................................................................................................................................8

Pharmacy:....................................................................................................................................................8

Clinical Nutrition:.......................................................................................................................................8

Dermatology:..............................................................................................................................................9

Emergency Care:.........................................................................................................................................9

Diabetes Care:...........................................................................................................................................10

Internal Medicine:.....................................................................................................................................11

 Eventive Care............................................................................................................................11

 Health Maintenance..................................................................................................................11

 Acute Illness...............................................................................................................................11

 Rehabilitation............................................................................................................................11

Radiology:.................................................................................................................................................11

Digital X-Rays:..........................................................................................................................................12

Mission of City Hospital BahawalPur:......................................................................................................12

Employee Classifications:.........................................................................................................................12

Work Environment:...................................................................................................................................12

City Hospital SWOT Analysis:..................................................................................................................13

Strengths................................................................................................................................................13

Weaknesses...........................................................................................................................................13

Opportunities........................................................................................................................................13
 Threats...................................................................................................................................................13

Experience:................................................................................................................................................14

 Billing Section:...................................................................................................................................14

 Main Cash Counter........................................................................................................................14

 General Patients Counter..............................................................................................................14

 Emergency Department cash Counter...........................................................................................15

 Radiology Cash Counter.................................................................................................................15

 ADMISSION PROCEDURE...................................................................................................................15

 Admission through Emergency Counter........................................................................................15

 Admission through Consultant OPD..............................................................................................15

Learnings:..................................................................................................................................................16

Recommendations for organization:..........................................................................................................16

Summery...................................................................................................................................................17
Background of the Report:
To fulfill the academic requirement of my degree, I
prepared an internship report. This report consists of almost all activities that are done in the City
Hospital BahawalPur. It covers all the working of City Hospital start from introduction and goes
till the recommendation.

So, my internship was approved in City Hospital BahawalPur. City Hospital is one of the best
healthcare service providers in Bahawalpur. Providing with the best patient experience and
medical professionals. Treatments and Diagnostic services at City Hospital are carried out
through latest healthcare technology. City Hospital is known for their services around the
Bahawalpur.

I spent about six weeks there and did work in different departments of the organization.

Introduction:
City Hospital Bahawalpur is a state of the art PMDC verified hospital in
Bahawalpur. The hospital offers various facilities to both In-patient and out-patient. City
Hospital Bahawalpur is well-equipped with advanced medical instruments.
The consultants and specialists of the hospital are experienced and well-
reputed in their field. The staff of the City Hospital Bahawalpur is fully trained, skilled and are
committed to providing the best healthcare services. The City Hospital Bahawalpur aims to make
healthcare services accessible and affordable using the latest technology for all the patients
without compromising the quality of the treatment.

Overview:
City Hospital physical infrastructure has been custom-built based on the best
practices of top medical facilities around the world.
 City Hospital & Medical Center is a 30 beds private hospital offering the full
spectrum medical care, numerous patient room options, the latest medical technologies, and
more.
The magnificent and centrally air-conditioned three-storied building of City
Hospital is located opposite to S.E College Bahawalpur. Spacious lobbies, large waiting areas,
and fully equip patient rooms provide maximum comfort to patients and visitors alike.

Services Includes:

 24-hour emergency medical care

 A full-time highly qualified staff and physicians
 Digital X-rays
 More than 10 Medical and Surgical specialties
 A staff of over 50 employees with over 20 consultant doctors
 Complete Laboratory Services
 Orthopedic Services
 Complete Diagnostic
 Eye Specialist
 Skin Specialists
 Gynecologists

Pharmacy:
The pharmacy within Hospital is open 24 hours a day 7 days a week. It is
located on the first floor near the Emergency ward.

Clinical Nutrition:
This specialized nutrition care department in ABC Hospital and Medical
Center offers nutrition care counseling to the patients in the best possible way by the experienced
Clinical Nutritionist whose expertise has a foundation on trustworthy, science based nutritional
information as well as vast experience in the pertinent field. The approach is holistic and
personalized, catering to the individualized needs of the patient and the goal is to promote
individualized medical nutrition therapy in a multidisciplinary approach as a means to optimize
patient care.

Dermatology:
Dermatology specializes in the largest organ in the human body – the skin.
We offer expertise in the management of both common and rare skin diseases. Dermatology
seeks to improve the quality of life for patients suffering from the pain, frustration and potential
embarrassment that can be caused by skin diseases.
Skin conditions treated:

 Contact dermatitis
 Acne
 Hair Loss
 Moles & pigmented lesions
 Nail disorders
 Disorders of pigmentation
 Skin Neoplasms
 Benign skin lesions
 Skin infections such as athlete foot, ringworm, bacterial infections or herpes
infection
 Viral rashes

Emergency Care:
The Emergency Department at City Hospital BahawalPur provides care to
patients with urgent medical conditions ranging from complex problems such as heart attacks
and strokes to simple but pressing conditions such as cuts and broken bones. Care is provided 24
hours a day.
The goal of City Hospital’s emergency medical services is to provide
treatment to those in need of urgent medical care, with the goal of satisfactorily treating the
presenting conditions, and/or arranging for timely removal of the patient to the next point of
definitive care.
These emergency conditions are dealt at City Hospital BahawalPur:
 Breathing difficulty of any type
 Chest pain
 Breathing difficulty of any type
 Acute abdominal pain
 Heavy bleeding
 Loss of consciousness
 Fractures
 Sudden severe headaches, paralysis, seizure, or stroke symptoms
 Dehydration

Diabetes Care:

 Type 1 & Type 2 Diabetes is diagnosed and treated according to current

international guidelines
 Diabetic complications are treated by a multidisciplinary approach
 Nutritional counseling is available
 Foot care
 Eye care
 Management of gestational diabetes (diabetes during pregnancy)
 Kidney care
Internal Medicine:
Internists at Doctors Hospital provide comprehensive care, from diagnosis to
the treatment of complex or chronic medical conditions. City Hospital’s internists will establish a
long-term relationship with their clients, helping them to maintain good health and navigate
illness.
 Eventive Care:
The old adage that prevention is better than cure is still
valid. A number of conditions and medical problems can be prevented by
proper routine preventive measures including immunization and regular
medical checkups.

 Health Maintenance:
Instead of crisis management on an urgent basis when you
fall sick it is better to maintain good health by regular lifestyle modifications,
exercise and routine medical checkups.

 Acute Illness:
Care of acute illness requires admission to the hospital for
different medical conditions. Doctors Hospital has a full complement of
highly qualified and experienced specialists under one roof run. Ancillary
support from well-equipped departments of Radiology and Pathology is
available in house.

 Rehabilitation:
Rehabilitation after illnesses such stroke, heart attacks, and
diabetes is available. Physical therapy in hospital and at home is also
available.
Radiology:
Doctors Hospital recognizes the importance of offering the most advanced radiology services
available. Imaging procedures are among the most valuable tools our physicians have in the
diagnosis and treatment of illness or injury. That’s why we support our medical staff’s expertise
with state-of-the-art imaging equipment.

Digital X-Rays:
With the digital x-rays the City Hospital gain time efficiency through bypassing
chemical processing and the ability to digitally transfer and enhance images. Also, less radiation
can be used to produce an image of similar contrast to conventional radiograph.

Mission of City Hospital BahawalPur:

To achieve vision by having:

 An organizational environment that fosters professionalism, motivation and quality

 An environment that is cost effective and quality conscious
 Services that are based on the most optimum technology
 “Quality” and “Time” conscious customer service
 Sustained growth in earnings and profitability

Employee Classifications:
Hospital has the following categories for employment:
 Regular/Permanent
 Locum/Reliever
 Part Time
Work Environment:
City Hospital aims to be the safest place to work. They care about their
employees, the way they conduct business, the environment and their communities.
They leave no stone unturned to prevent accidents and illnesses in the
workplace, and provide their employees and customers a healthy and safe working environment.
City Hospital SWOT Analysis:

Strengths
 Good Infrastructure

 City hospital equipped with new technology and latest equipment

 Centrally air-conditioned building

 Full-time staff
 Highly qualified physician and surgeons
 Reachable Location

Weaknesses
 It is expensive as compared to other hospitals

 Its online system is ineffective

 Small parking lot

Opportunities

 City Hospital can gain more customer loyalty by decreasing cost of the

services.
 City Hospital vast infrastructure can be used for future plans

 City Hospital has a good time to spread its branches all across the

Pakistan to facilitate the clients

 City Hospital has opportunity to develop a forum where their clients can

communicate with the specialized doctors online

Threats
  Every private medical care organization which are providing ultimate
comfort to their clients are big threat to City Hospital.
 Poor economic condition of the country is a major threat to City
Hospital in terms of revenue.
 Public sector hospitals are also a great threat to City Hospital.
 Heavy custom duties on medical equipment are great threat to ABC
Hospital

Experience:
These are different activities which I performed on different counters during my
internship at City Hospital BahawalPur.

 Billing Section:

I learn about the billing procedures and about the different

methods of bill payments.

 Main Cash Counter

 Reception of cash from patient directly
 Handling daily cash payment
 Documentation regarding daily cash receipts and payments

 General Patients Counter

 Resolves billing issues by discussing contact with third
party payer; explaining insurance contact with patients
 Maintains patient and invoice files by entering and adjusting
data.
 Provides billing information by collecting, analyzing, and
summarizing the billing records
  Gets proper signature & thumb impression on the admission
form contains patient relevant data and hospital terms &
conditions
 Accomplishes medical office mission by completing related
results as needed

 Emergency Department cash Counter

 Collects cash from patients treated on emergency basis
 Documents the relevant record manually as well as system
generated
 Finalizes the patient bill at the time of discharge after
necessary verifications & updating

 Radiology Cash Counter

 Collects cash from patients treated on OPD basis for
Radiological and laboratory tests
 Closes the shift wise accounts of radiology and laboratory

 ADMISSION PROCEDURE

 Admission through Emergency Counter

Whenever patient approached the hospital on emergency basis, he is
to be attended and managed by the duty doctor at emergency
counter. In case of consultancy by the specialist and the patient
needs to be admitted for observation, medical management and
some procedure he refers to admit the concerned consultant.
  Admission through Consultant OPD
Whenever patient approached the hospital on OPD
basis to visit some consultant and he needs to be admitted for
observation, medical management and some procedure he refers to
admit under the concerned consultant.

Learnings:
I also applied my knowledge which I learned in university that how to interact
with the customers and how to manage things. My internship supervisor often sends me to the
different departments so I should get to know that how the things are done. And I also get to
know the working of a manager, how he handles things. I also get to know the procedure of cash
flow in billing section.

Recommendations for organization:

 Assigned supervisor should make a proper schedule for internees regarding their
movement in different departments.
 Employees must be properly trained.
 Managers should keep an eye on works of employees on daily basis.
 City Hospital should lower their prices for the services so that its perception may be
improved in general public.
 The difference between the behaviors of the contractual, permanent employees was quite
obvious to say that permanent employees should review their behavior at work.
 Feedback and proper guidelines should be given to employees by their managers to
encourage them
 Summery
This is an internship report on City Hospital BahawalPur. During internship my primary focus
was to study the overall performance, functions and business operations of the organization. City
Hospital is the great private medical care organization of Pakistan. It provides good treatment to
diseases caused to human body with new technologies and equipment. I have found that City
Hospital’s management primary focus should be on resolving the employee’s issues and building
trust between them and employees. I am sure that City Hospital is going to attain more profits in
the coming year.

In this hospital internship report I have presented introduction, services of the organization. In
addition to the organizational policies I have also mentioned my internship experience and
findings about the organization. SWOT analysis is being done and suggestions and
recommendations are being given.