Company Profile

Tele Exchange Limited is an ICX (Interconnection Exchange) Company in Bangladesh. As per the Modus Operandi
defined by Bangladesh Telecom Regulatory Commission, (BTRC) ICX can’t have subscribers and it is not also
directly connected with any overseas operator. So the traffic of IGW (International Gateway) and ANSs (Access
Network Services) is also the traffic of ICX. With the available data from BTRC and BTCL, it is observed that the
total international traffic (both incoming & outgoing) ranges from 40 to 45 million paid minutes per day and the off-
net inter operator traffic is about 45 millions per day. Apart from these traffic, there is still some dormant
international traffic ranging from 3 to 4 million which is considered as illegal or obscure traffic. With the
coordinated effort among the law enforcing agencies, the IGW and ICX operators under the guide lines of BTRC, a
considerable volume of illegal traffic can be routed back to the legal channel. It can be assumed that international
call will increase considerably every year due to the factors like increasing numbers of Bangladeshi expatriates
outside the country. This will also help to enhance the domestic Tele-density and increase the business activities.

Strike: The strike was started on 16th July 2021 20th July 2021 (nearly 4 days). All the employees from
every departments of the company were involved in the strike.

Reason: Around 50 emloyees from every departments of “Tele Exchange Ltd” were being deprived for the last 8
years. The employees were having same salary per month and no bonus on any festival for last 8 years. The reason
for strike is that, all employees demanded for promotion, 30% salary increase and festival bonuses, compensatory
off extra casual leave, transport facilities. All employees said this strike will continue until the management fulfill
their want. This resulted in conflict between the management and employees.

Effect: due to strike, work was stopped. That leaded to loss of around 1 crore to the company in those 4 days.
Reputation lost.

Remedies: A meeting was held between management and employees on 20th April 2021. When the management
first announced a 5% salary increase, the employees did not accept it. Thereafter management increased salary 20%.
Then management expressed their inability to increase the salary more than 20%. The owner also expressed he had
no choice and he was feeling sorry his inability. He emotionally managed those employees. Employees have
gradually agreed to a settlement under which some demands have been met. 20% salary increased. Eventually all
employees in every department called off the strike.

Conclusion: Issue between the management and employees should be resolved beforehand. There should have
good communication link between the employeess and management in order to avoid conflict. The management
should not suppress the right of the workers.