TQM

How Various Gurus of Quality Management Contributed to the Field of TQM.

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Contribution of Juran & Demings in the Field of Quality Management.
How an Organization might Benefit from Benchmarking Organizations in a Compeletely Different Industry.
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Step Used In Bench Marking of Organization Products & Services.
Quality Policy Statement. Explain Purpose of an ISO(9000,9001,14000) Standards Quality System. And why is
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Documentation the most Common Reason For non-Compliance With the System.
Diff B/W Leader & Manager. Characteristics of Good Leader.
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Seven Basic Steps to Strategic Quality Planing as Specified by John R.Dew in the Concept of Leadership.

Performance Measures. Use & Objectives of performance Measures to an organization. What should be the measures
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asked by Managers and teams.

How a Firm Can Have Continuous Improvement.

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What is Continuous Process Improvement.
What are Major Challenges Faced by an Organization in Implementation of TQM System. And How Can
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Overcome these Challanges.
8 Team. Five Common Barriers to Team Progress & What Conditions are Neccesary for Team. 2
9 How Product & Services Quality Dimensions are Different. 2
10 What Conditions are there to Evaluate & Select Suppliers for Ensuring Quality of the Finished Products. 1
Write Down the Various Dimensions of Quality with Suitable Examples.
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Quality Services Dimensions of Quality.
12 Principles of Customer/Supplier Relationship for a Firm. 1
13 What are the Phrase of Problem Solving Methode. 1
14 What is TQM. Explain why Firms Should Adopt TQM as Basic Philosphy. 1
15 Who is Customer. Explain in Details the Customer Perception of Quality.
List the Seven Basic Quality Control Tools.
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How they Help to Improve the Overall Quality of An Organization.
17 Diff bw Feed Forward & Feedback(Final Inspection) Control. Why is Feed Forward more Appropriate for TQM. 1
18 Examine the Four Primary Quality Cost Catagories in Details. 1

Short Note
1 Cause & Effect Diagram. 3
2 Synergy 3
3 Forcefield Analysis 3
4 Mass Production & Mass Customization 3
5 Quality Awareness 2
6 Crosby Contribution in TQM 2
7 Jurans Triology 2
8 Quality Circles 1
9 Vision vs Mission Statement 1
10 Partnering 1
11 Kaizen 1
12 Forward vs Interactive Communicaton 1