Diploma of Human Resource Management: A20642 Coordinate Learning and Development

BSB50320 DIPLOMA OF HUMAN
RESOURCE MANAGEMENT
A20642 COORDINATE LEARNING AND DEVELOPMENT
BSBHRM523 Coordinate the learning and development of teams and individuals
Assessments
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Contents
Introduction �� 3
Assessment 1�� 4
Assessment 2�� 9
A20642 Coordinate Learning and Development | BSB50320 Diploma of Human Resource Management | Assessments v1.0
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Introduction
This subject A20642 Coordinate Learning and Development, in the BSB50320 Diploma
of Human Resource Management, comprises two Assessments� The following table
summarises the information about each assessment�
Assessment 1 Assessment 2
Due Date Session 5 Session 8

Week 5 Week 8
Weighting 50% 50%
Grading Method Rubric Rubric
Submission Method Students are required to submit their assessments to myAPC�hub�
Feedback The results will be available within 7 days after the due date of
the assessment�
APC is using Rubric for assessment marking� A rubric is a tool used to interpret and grade
students’ work against a set of criteria�
Instructions
1� Assessments should be completed as per your trainer’s instructions�
2� Assessments must be submitted by the due date to avoid a late submission
penalty�3� Plagiarism is copying someone else’s work and submitting it as your own�
You must
write your answers in your own words and include a reference list� You are required to
run the plagiarism report on your assessments prior to the submission, and ensure
that the plagiarism score is below 30%� A mark of zero will be given for any
assessment or part of an assessment that has been plagiarised�
4� You may discuss your assessments with other students, but submitting identical
answers to other students will result in a zero mark� Your answers must be yours alone�
5� All the assessments must be submitted to myAPC�hub�
6� You must attempt all questions in the assessment�
7� You must get satisfactory results on both assessments to pass the subject�
8� All assessments are to be completed in accordance with WHS regulatory requirements�
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Assessment 1
Qualification BSB50320 Diploma of Human Resource Management
Subject A20642 Coordinate Learning and Development

Assessment method Assignment
Weighting 50%
BSBHRM523 Coordinate the learning and development of
Unit of Competency
teams and individuals
******IMPORTANT******
The following table summarises the relationship between the Assessment and Performance
Criteria (PC) and Knowledge Evidence (KE) outlined in the rubric�
Questions in
Performance Criteria (PC) & Knowledge Evidence (KE)
the Assessment
The student has demonstrated knowledge of:
1�1 Identify potential formal and informal learning opportunities Task 1 – Q1
1�2 Identify learning requirements of teams and individuals according to

Task 1 – Q1
requirements of organisation and available learning opportunities
1�3 Coordinate implementation of learning plans and ensure that learning
Task 1 – Q2, Q3
plans reflect diversity of needs
1�4 Review relevant organisational procedures and ensure they support
Task 1 – Q4
individual and team access to learning opportunities, where required
1�5 Consult with training and development specialists and use their advice to
Task 1 – Q5
contribute to learning opportunities
2�1 Coordinate strategies to ensure workplace learning opportunities are
Task 1 – Q6
used by teams and individuals
2�2 Coordinate implementation of policies and procedures to encourage
team members to assess their own competencies and identify their own Task 1 – Q7
learning and development needs
2�3 Communicate benefits of learning with others in the team and organisation Task 1 – Q8
2�4 Recognise workplace achievement by relevant recognition, feedback and

Task 1 – Q8
rewards
PE coordinate learning and development for at least one team and for
All
at least one individual�
PE liaise with training and development specialists Task 1 – Q5
PE recognise workplace achievement by giving feedback, recognition

Task 1 – Q8
and rewards
PE monitor and recommend improvements for workplace learning Task 1 – Q4 to Q8
KE how management of relationships can achieve a learning environment Task 1 – Q8
5
Assessment 1 – Coordinate creation of learning opportunities

For this subject, you will coordinate a learning and development plan for a team (both for
the individual members and the team as a whole)�
• In Assessment 1, you will coordinate the creation of learning opportunities for a
simulated Human Resources scenario�
• In Assessment 2, you will develop your own learning and development program for an
audience of your choice�
Read the instructions of both assessments carefully and consult with your trainer if you
require additional support�
Instructions for Assessment 1

Case Study: Learning and development plan for individuals and a team
You work as a Human Resources officer for a prominent hotel operating on the Gold Coast� Your
direct manager has assigned you a team of 3 people working in the office� You are required
to develop and coordinate a professional learning and development plan so that these three
members of your team will be up to the industry standards� This is a description of your team:
Team member 1: Team member 2: Team member 3:

Mary - Receptionist Charles - David -
Bookkeeper Supervisor
• Main duties • Main duties • Main duties
- Deliver excellent customer - Maintain an accurate - Supervise and
service to all guests at all record of financial coordinate the daily
times� transactions activities and operations
- Answer the switchboard of the office
• Skills required
and hotel telephone� - Determine, plan and
- Data entry skills
- Take messages and calls on direct team
behalf of both the guests - Close attention to - Develop and monitor
and Managers and ensure detail internal controls
their delivery� - Proficiency in Microsoft
Excel • Skills required
• Skills required - Organising and planning
• Compliance requirements
- Communication skills - Guidance and mentoring
- Report on time to
- Interpersonal skills - Teamwork and
the accountant
- System skills: Computer, collaboration
- Report on time to
telephone and internal system
the ATO • Compliance requirements
• Compliance requirements - Report to
• WHS requirements
- Privacy of guests information management on time
- Take reasonable care to
- Customer service policy
work in a safe manner • WHS requirements
• WHS requirements - Report all known - Take reasonable care to
- Take reasonable care to work hazards, accidents and work in a safe manner
in a safe manner incidents as soon as - Report all known
- Report all known hazards, possible hazards, accidents and
accidents and incidents as incidents as soon as
soon as possible possible
Based on the information above, complete the following task:

Question 1:
The requirements of the organisation state that employees are to have at least 1 learning
development plan every 3 years� These team members do not have one, so your manager
has requested you to create a proposed plan for the team that you will bring to management
for approval.
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Knowing that:
• Formal learning is delivered in a systematic, structured and intentional way that is
generally planned and guided by an instructor and delivered through an educational
institution�
• Informal learning is, on the other hand, unstructured, often unintended, and
occurs outside of a conventional learning setting� It is generally self-directed�
Use the following template to complete this learning and development plan for your
team and the individuals of your team:
LEARNING AND DEVELOPMENT PLAN

If a learning opportunity does not exist: Create a learning protocol and
Identify at least 1 potential review it with appropriate staff for approval.
formal learning
choose this learning opportunity because if there is not or does not exist this
opportunity for your team
protocol, creating one that adapts to the citations is the most appropriate
Explain
after having been approved by the staff
why you have chosen this
opportunity
If a learning opportunity does not exist: Create a learning protocol and
Identify at least 1 review it with appropriate staff for approval.
potential informal learning
choose this learning opportunity because if there is not or does not exist this
opportunity for your team
protocol, creating one that adapts to the citations is the most appropriate
Explain why you have
after having been approved by the staff
chosen this opportunity
•Learning styles: Not all your team members will learn in the same way.
Identify at least 2 learning Some will be visual, or auditory or kinesthetic learners. You need to identify
requirements for your
this before you engage in any training plan.
team, so they will be able
•Frequency of training: Your team members will have different needs of
to engage in these learning
intensity. Some of them will learn in only one session, some may take
opportunities
longer.
•Previous knowledge and experience: Their previous knowledge and
Identify at least 1 specific experience will determine how much training they require.
learning requirement for
each individual in your
team
Question 2:
Develop an implementation plan for this learning plan for your teams and
individuals�Follow this table to complete this task:
Start Date –
Training The expected outcome from training
End Date of training
Start Date : 01/08/22 the result for the team was pleasing since everyone helps
General training
for the team End Date of training: each other to be able to improve progressively
08/08/22
the training for maria was very effective since it only
Individual training Start Date : 01/08/22
for Mary End Date of training: took a day to obtain all the knowledge
09/08/22
charles took a little longer but the training was successful
for Charles End Date of training: having a high degree of knowledge and information for
10/08/22 the training
david's workout was the least effective but he performed
for David End Date of training: well throughout the workout
15/08/22
7
Question 3:
Explain in your own words what you will do to ensure that these learning plans reflect
the different needs of your team members
My strategy will be to have all the information resources at hand to provide effective and
pleasant advice for a better result when using this knowledge.
8
Question 4:
The current organisational procedure for learning and development plans for
employees requires that the employee pays for their formal training�
Many team members have been discouraged from taking any professional development as
formal training can be expensive� The lack of training across the organisation has
produced low standards of quality�
Analyse and review this situation, and develop a proposed change to this procedure
that will ensure that the organisation supports individuals and teams to access
learning opportunities� Explain and justify your proposed change.
My proposal would be to reduce the costs of training and divide them into several
segments so that team members can choose which of the trainings they want to
acquire to guarantee a greater organization, thus giving results of high quality
standards.
Question 5:
After presenting your proposed change, the board of managers are not very convinced of
your reasons
They have asked you to consult with training and development specialists,
seeking advice about the benefits of organisations supporting their staff for learning
and development opportunities�
Your task is to identify two (2) training and development specialists online and write an
email consulting with them about the benefits of your proposed changes� (screenshots of
a draft email is fine here)
a Who are the 2 training and development specialists? Please provide their business
name and website
To: Board of Directors

For: Training and development specialist
Affair: Benefits in the proposed changes
Dear Training Specialist
Through the following email I want to contact you to talk about the benefits of the proposed changes,
and discuss the development of planning and carrying out programs that train our employees and
improve their skills and knowledge, evaluating the needs through surveys, interviews and meetings
with managers.
This and several topics of interest to us will be discussed at the next meeting. I hope you will take the
time to read this mail and, if possible, send me your thoughts or comments to use to contribute to
learning opportunities in the workplace
Thank you for your attention
Sincerelyb Attach the screenshots of the emails sent to them
Question 6:
Your consultation with the training and development specialists has been accepted
by management� They are happy to move ahead with your training plan and support
the employees in the process�
Your next task is to explain at least 2 strategies that you would implement to ensure that
the team and the individuals use this training�
9
In other words, how would you make sure that your team makes the most of this training?
Explain your 2 strategies
My first proposal is to create a positive work environment so that the employees have a
greater disposition at the time of work, having more good results.
my second proposal is to reward the enthusiasm of the employees and their quality of
work to give them motivation and better performance throughout their work
Question 7:
The implementation of your training plan has come to an end, and the results are
excellent�Your team members are pleased with the results and better prepared for their
jobs�
Management has requested you to:
a� Produce a new policy and procedure to encourage team members to assess their
competencies and identify their learning and development needs� Use the
following template to complete this task:
POLICY AND PROCEDURE

Communication styles
Policy and procedure name
Assess and understand the preferred communication style(s) of each
Purpose employee and communicate using the appropriate method(s) in
order to reduce miscommunication and support open
communication
Management
Responsible for this document
01/08/22
Date
10
Explain your policy rules and guidelines here:

understanding the different kinds of communication and understanding of each employee is very important to
establish a greater capacity of information using the different methods for better communication
Explain the procedure/process that employees will need to follow to assess their
own competencies and identify their own learning and development needs�
Step/Stage Expected Outcome Responsible

Communication styles an understanding of each employee Management
was established when
communicating and understanding
and the expectations of this were
improved
Set expectations That explained all learning Management
objectives to employees clearly and
concisely.
Be accessible We were accessible and receptive to Management

the different requests that each
employee had, clarifying each doubt
with patience and understanding.
Follow-up Routine follow-up with team Management
members has been conducted to
ensure questions and/or concerns are
addressed in a timely manner.
b. Explain at least 2 strategies that you would use to ensure that this policy and procedure
are implemented properly
applying all the key points taking them to the hour of work to guarantee the effectiveness
implement the techniques for the coordination of policies and procedures necessary for
each member of the team
Question 8:
Your manager and the organisation as a whole are very thankful for your work� They
feel that it is time for the organisation to change their perspective on training and
development� For this reason, they have requested you to deliver a presentation to
the whole team on the benefits of learning�
Your task is to produce a PowerPoint presentation (or similar software) addressing
the following points:
• The benefits of learning with others in the team and the organisation
• The benefits of different methods to recognise workplace achievements include:
- Financial rewards
- Recognition
- Feedback
- At least one more reward method of your choice
Please note that you are not required to deliver this presentation; only put together
the slides
Note: See the submission checklist under the submission section on myAPC.hub for
what needs to be submitted for this assessment.
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12
END –
13
Assessment 2
Qualification BSB50320 Diploma of Human Resource Management
Subject A20642 Coordinate Learning and Development
Assessment method Report
Weighting 50%
BSBHRM523 Coordinate the learning and development of

Unit of Competency
teams and individuals
******IMPORTANT******
The following table summarises the relationship between the Assessment and Performance
Criteria (PC) and Knowledge Evidence (KE) outlined in the rubric
Questions in the
Performance Criteria (PC) & Knowledge Evidence (KE) Assessment
The student has demonstrated knowledge of:
3�1 Monitor team and individual learning performance to determine type

and extent of any additional work-based support required All
3�2 Use feedback from individuals and teams to identify and recommend
improvements in future learning arrangements Q5
3�3 Suggest adjustments, negotiated with training and development

specialists, for improvements to learning Q3
3�4 Record and report learning and development of teams and individuals Q4-Q5
PE coordinate learning and development for at least one team and for at
least one individual� All
PE record and report workplace learning outcomes� Q4-Q5
KE how management of relationships can achieve a learning environment Q6
KE principles and techniques involved in the management and

organisation of:
• adult learning
• coaching and mentoring
• consultation and communication
• improvement strategies Q6
• leadership
• learning environment and learning culture
• monitoring and reviewing workplace learning
• problem identification and resolution
• record keeping and management methods
• structured learning
• work-based learning
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Assessment 2 – Monitor and improve learning effectiveness

For this assessment, you will develop a training course for a team of at least 3 people/
students in which you will be the tutor� These are the instructions for this task:
• Choose any professional topic or skill that you are experienced at�
• You will be teaching this course to a team of at least 3 people� They can be your
co- workers, classmates, family or friends�
• This course will be recorded as a video, no longer than 10 minutes�
• Make sure that you choose something that you are genuinely passionate about and are
able to teach with confidence�
Question 1:
Provide the following information about your course:
a� Title and description of your course
sports specialization
b� The objective of your course
The objective of the course is to give
advice and knowledge put into practice
to improve the physical and cognitive
abilities of the athlete.
c� Who is your audience/learners? There needs to be at least 3 people� Provide
the following information:
i� Name:
mary
ii�
Gender:
female
iii� Age:
22
iv� Why are they interested in your course?
iv Why are they interested in your course?
because we develop and implement different methods for a better physique and elasticity and
cognitive speed
coordinated learning and development
Question 2:
Design a PowerPoint presentation (or similar software) with the content of your
course�Make sure that your course contains:
• Learning outcomes/objectives
• Course content
• Questions and answers
• Feedback from your audience
15
16
17
Question 3:
Seek feedback from your trainer or any other training and development specialist� Adjust
your course according to the feedback received� Highlight in red the changes
implemented as a result of this consultation
You will be trained in the most up-to-date content in this field, including individual and
team coaching, for coaches and athletes, for inclusive sports and specific sports (including
a subject on extreme sports), the rehabilitation of injuries and the withdrawal of the
athlete. All this thanks to the constant participation of leading professionals in the sector
and top-level athletes.
Question 4:
Deliver your training session to your team/audience using your PowerPoint presentation�
Follow these instructions:
• Record your screen and your camera while you present your course�
• Your course should not be longer than 10 minutes�
• Present your course using language and features appropriate to your audience and
context�
• Use questioning and listening techniques to identify learning needs�
• Ask questions to assess your team’s learning experience and receive feedback�
Question 5:
After the delivery of your course assess the results by answering the following questions:
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Learning and development report
Training / Course name:
Training provided by:
Training provided on (Date and time):
The training concluded on (Date and time):
Visual aids, equipment and resources used:
Individual performance review
Student Student performance Recommendations for Feedback received

name assessment during training future training from this student
Team performance review
Based on the feedback received from your students, what improvements can you apply to
your course for the future? Please explain�
Question 6:
Based on this experience – coordinating and delivering a learning and development
course-, discuss the importance of the following concepts:
a� Adult learning
b� Coaching and mentoring
c� Consultation and communication with learning specialists
d� Improvement strategies for your course
e� Leadership in learning and development
f� The learning environment and learning culture
g� Monitoring and reviewing workplace learning
h� Problem identification and resolution
i� Record keeping of learning experiences
j� Management methods during a learning activity
k� Structured learning
l� Work-based learning�
Note: See the submission checklist under the submission section on myAPC.hub for
what needs to be submitted for this assessment.
adult learning is based on the understanding and patience that one has when
offering this type of training, improving the understanding and effectiveness of
each employee.
The tutorials must be carried out with a planning providing each type of
19
information required for each training.
consultations should be listened to and used with the specialist to have greater
security and not have difficulties or mishaps in the work team.
the learning environment to be a positive and productive environment thus
rewarding for greater employability and effectiveness.
management methods will be applied to consult and question team members by
keeping a close eye on industry trends and receiving feedback from external
service providers
– END –

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BSB50320 DIPLOMA OF HUMAN

Due Date Session 5 Session 8

Weighting 50% 50%

Grading Method Rubric Rubric

Submission Method Students are required to submit their assessments to myAPC�hub�

Subject A20642 Coordinate Learning and Development

The student has demonstrated knowledge of:

1�1 Identify potential formal and informal learning opportunities Task 1 – Q1

1�2 Identify learning requirements of teams and individuals according to

2�4 Recognise workplace achievement by relevant recognition, feedback and

PE liaise with training and development specialists Task 1 – Q5

PE recognise workplace achievement by giving feedback, recognition

PE monitor and recommend improvements for workplace learning Task 1 – Q4 to Q8

KE how management of relationships can achieve a learning environment Task 1 – Q8

Assessment 1 – Coordinate creation of learning opportunities

Instructions for Assessment 1

Team member 1: Team member 2: Team member 3:

Based on the information above, complete the following task:

LEARNING AND DEVELOPMENT PLAN

To: Board of Directors

Dear Training Specialist

Thank you for your attention

Sincerelyb Attach the screenshots of the emails sent to them

POLICY AND PROCEDURE

Explain your policy rules and guidelines here:

Step/Stage Expected Outcome Responsible

Be accessible We were accessible and receptive to Management

Subject A20642 Coordinate Learning and Development

Assessment method Report

BSBHRM523 Coordinate the learning and development of

The student has demonstrated knowledge of:

3�1 Monitor team and individual learning performance to determine type

3�3 Suggest adjustments, negotiated with training and development

PE record and report workplace learning outcomes� Q4-Q5

KE how management of relationships can achieve a learning environment Q6

KE principles and techniques involved in the management and

Assessment 2 – Monitor and improve learning effectiveness

Learning and development report

Training / Course name:

Training provided by:

Training provided on (Date and time):

The training concluded on (Date and time):

Visual aids, equipment and resources used:

Individual performance review

Student Student performance Recommendations for Feedback received

Team performance review

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