Dhiren Khatri Contact

Senior Executive E-mail

Mahindra Logistics Ltd, India. dhirenkhatri0809@gmail.com
Cell
+91-9833422732

OBJECTIVE
Believe in doing things to the ultimate perfection with strong dedication coupled with sincerity and smart work to achieve
my career goals. To enhance competence, ensure self-development, to benefit the organization by exercising acquired and
inherent skills, abilities and talent.

PROFESSIONAL EXPERIENCE

Senior Executive
Mahindra Logistics Ltd, Mumbai, India (Dec 2016 till date)

 Acting as SPOC between drivers and Distribution Centers (Hubs) for coordination in transit.
 Tracking the shipments and sending MIS to the end Customers
 Providing proactive information to customers in case of delays contingencies.
 Exception management as per defined escalation
 SPOC for onboarding new projects & performing tasks, streamlining issues related to TAT & later handing over to
the teammate for seamless performance.
 Co-ordination with GPS vendors & internal stakeholders for resolving issues related to GPS

Senior Customer Service Executive

Intelenet Global Services, Mumbai, India (Jan 2014 – May 2016)
 Worked for UK Processes such as easyJet (Airlines Process), Great Northern Thameslink (Railway Process) and
East coast (Railway Process)
 Resolving customer’s queries via emails
 Achieving daily targets while maintaining the quality

Temporary Associate
Integreon Managed Solutions Pvt Ltd, Mumbai, India (Sep 2013 – Jan 2014)
 Worked for Pfizer Project
 Updating Medical Information from client provided documents in client-based tools
Customer Care Officer
Zawya Supermarket, Dubai, UAE (Jul 2011 – Feb 2013)
 SPOC for resolving customer related issues such as complaints, services, deliveries etc
 Helping Accounts team in Invoice Matching, Receivables & Payables using Oracle software
 Raising Purchase Order and complete GRN’s

Senior Customer Service Associate

WNS Global Services Ltd, Mumbai, India (Apr 2008 – Nov 2010)
 Worked for UK Process (British Gas)
 Resolving Customer’s Correspondence and Billing issues using advanced application such as SAP and Siebel.

Customer Service Associate

Aditya Birla Minacs, Mumbai, India (Dec 2006 – Feb 2008)
 Worked for US Process (J2)
 Resolving Customer’s technical queries related to eFax via email

EDUCATION QUALIFICATION
Academics Institute / University Aggregate/ Class
B.SC IYC, Mumbai University Second Class
HSC IYC, Mumbai University Second Class
SSC St. Francis English High School Second Class

COMPUTER SKILLS:

 Operating Systems: Windows / Internet- Email, searching information, general surfing

 Other Software’s: MS-Office (Word, Power Point)
 Proficient with Microsoft Excel

SKILLS:

 Hard working, strong empathy skills.

 Ability to work with self-confidence.
 Leadership and team building skills, coupled with the ability to develop and manage customer relationships.
 Active team contributor.
 Optimistic
 Quick learner.
PERSONAL PARTICULARS
Name : Dhiren Khatri
Nationality : Indian
Date of Birth : 8th September 1981
Sex : Male
Marital Status : Married
Languages Known : English, Hindi and Marathi
Address : 604/A, Mukesh Apt, Ram Mandir Road, Opp. Old Viva College, Virar
West,
Palghar 401303. Maharashtra. India

DECLARATION
I hereby declare that all the information provided by me in this application is factual and correct to the
best of my Knowledge.

Place: - Mumbai Dhiren Khatri.

Date : -