Professional Documents
Culture Documents
TGC 2022 Case Study
TGC 2022 Case Study
Over the last five years, Haryana has made innovation a hallmark of its governance. The state
has undertaken multiple interventions to improve the quality of life of citizens. Starting with
streamlining public service delivery, the state launched Antyodaya Saral - an online one-stop
platform for 600+ government schemes and services across 40+ departments. Simultaneously,
the state revamped/established 119 state-of-the-art Saral Kendras at the district level and 6,000+
Common Service Centers at the village level to provide the same seamless access to those who
can't use the online platform. The result was evident when Haryana was ranked 1st in the Citizen
Centric Governance Index 2021 by the Government of India. Today, the state has set its targets
higher and seeks to provide proactive scheme and service delivery to citizens without them even
having to apply.
Another example of the state’s progressive approach to governance is how it has tackled the
employment challenge. Through a set of policy, organizational, and technological interventions,
the state streamlined its government recruitment process. Since instituting these reforms, the
state was able to recruit around 45,000 candidates in a period of 18 months as opposed to
around 75,000 in a span of 13 years earlier.
To bring in young professionals into governance, the state launched the Chief Minister's Good
Governance Associates Programme, which is currently in the 7th year of its existence and is the
first state fellowship that has been operational for more than 5 years; it has driven tangible
outcomes on-ground on Haryana’s priority mandates across education, service delivery,
sanitation, rural development, grievance redressal and beyond.
Big, bold ideas executed well to drive scalable impact has been a consistent theme in the way
Haryana has approached its governance challenges.
To achieve this goal, the state has to act decisively in the present, close gaps in the education
and skilling system over the next decade to reap long-term benefits in the decades to follow.
Every year, ~3.85 lakh youth enter Haryana’s workforce from varied backgrounds (see table 1.1
below) from the government and private ecosystem. This figure excludes youth who drop out
before class 10 or never enter the schooling system.
Qualification / Skill-level of the youth that enters the workforce every year
4 Graduation degree colleges and universities (BA, BCom, BSc, Btech, etc.) 1,55,000
Total 3,85,000
Table 1.1 (Note - These numbers are estimations based on public data)
Over the last five years, the government has taken significant steps in the education and skilling
sectors to link skilled talent to available livelihood opportunities. Some of these bold reforms are
listed below:
1. Saksham Haryana: The government undertook a combination of administrative and
academic reforms to improve the quality of education provided in 15,000+ government
schools in the state catering to 20 lakh+ students. The government also created a
gamification model for third-party assessments at the block level, with the objective of
making more than 80% elementary grade government school students grade competent.
These efforts were validated by the results of NAS 2021. From being a laggard state in
2017, in 2021 across grades and subjects, Haryana has improved its performance by a
minimum of 10 ranks.
2. e-Adhigam: Recently, the government launched one of the most ambitious digital learning
programs in the country - e-Adhigam, under which it is providing personalized
All the reforms listed above are driven by the government in government-run schools or training
institutes. While the youth can avail learning and skilling opportunities from both government and
private entities, the ambit of government control is primarily in the former. What this means is
that while the government can exercise direct control over government institutions to implement
a reform, its influence in the case of private institutions would usually be limited to regulatory or
accountability measures. For example, the Government of Haryana can mandate biometric
attendance in government schools; however, it cannot enforce the same in private schools. The
maximum the government can do is include biometric attendance in the policy for private
schools to refer to. This however does not take away from the huge potential for impact private
institutions hold, when regulated innovatively by the government or when working on ambitious
targets together with the government.
Given the speed at which technology is evolving and the impact of COVID-19 pandemic on the
nature of employment, the qualifications and skills required for future livelihood opportunities will
be fundamentally altered over the next 10 years. The Government of Haryana is looking for
The underlined words in the problem statement can best be understood as below:
1. Do / facilitate: The government can implement your solutions directly or facilitate its
implementation by working with / through other private entities.
2. Readiness for relevant livelihood opportunities: The youth is equipped / enabled with
qualifications and skills required for livelihood opportunities i.e., jobs or entrepreneurial
opportunities of the future.
3. Youth: Youth in this context refers to the population that is currently in the 8-15 age
bracket and in the next 10 years will be entering the active workforce of Haryana at the
age of 18-25 through varied sources mentioned in the previous section.
4. Sustainable manner: The solution should focus on structural ideas that will keep
producing skilled talent year-on-year after implementation.
The state government wants to ensure that the youth of Haryana is “ready and capable” to be
economically productive and socially responsible. The qualification and skill requirements for
high return livelihood options would be significantly different in the next decade than they are
today. These would also differ for livelihood opportunities in Haryana’s context across gender,
economic condition and location (rural/urban). The response the government’s interventions
receive will also vary depending on the cultural context and preferences of the youth of Haryana.
Anchored in the context of Haryana’s demography and the needs of the coming 10 years, design
a solution the government can drive or facilitate in the next 10 years to secure their youth’s
future. By 2032, Haryana should have in place a pipeline of quality talent with qualifications and
skills relevant to the future of work in and outside the state.
Your comprehensive solution should include 2 to 3 game-changing ideas that are tied together
under an overarching solution approach. Explore ideas that leverage data, technology, and / or
private ecosystem partnerships that will help in achieving the goal. As you define the solution, do
Additional Resources
Relevant departments of Government of Haryana
1. Department of School Education - Link
2. Department of Higher Education - Link
3. Department of Technical Education - Link
4. Haryana Skill Development Mission - Link
5. Industrial Training Institutes Haryana - Link
Over the coming weeks, we hope to give you an engaging and immersive exposure to the
governance ecosystem in India. We also hope you are as excited to come along on this journey
with us as we are! From all of us at TGC, all the best and we hope to see you at the Nationals!