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Date: - 28 JUNE 2022

To Sipradi Trading
Gairidhara, Kathmandu

Subject: Servicing and Maintenance Details

Respected sir,

We, Continental Trading Enterprises Pvt. Ltd, would like to inform you that the warranty period
of Otis elevator installed at your site has expired on 4 Feb 2022.

We would humbly like to request you to sign the Annual Maintenance Contract (AMC) and avail
us for your monthly service.

If any Confusion please feel free to contact us.

Continental Contact Details:

Customer Care Number: 9801232455
Maintenance In-charge Number: 9801232459
Continental Trading Enterprises Tel: 01-4426465/4426475 (Ext: 565)

Thank you and would very much appreciate your prompt response,

With best regards,

Ashish Oliya
Electrical Engineer
Otis Elevator & Escalator
Modification/Warranty Service Officer
Contact No: - Mob: 9802340061
Office:015444219
ashish.otisnepal@gmail.com
www.continental.com
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ARTICLE-I: (CTE-OTIS) SCOPE OF WORK, PROCEDURE & IT’S
IMPLEMENTATION

1. CTE-OTIS SCOPE OF WORK:

Maintaining and servicing of all elevator(s)/escalator(s) in their full running

capacity. Concerning this issue, the specific works to be done are as follows:
✓ To make any minor or major adjustments of the machinery and improve its
efficiency.
✓ To keep the machine, motor and controller in its full capacity of work and function.
✓ To keep the hoist way equipment and entrances proper.
✓ To do proper calibration of all equipment.
✓ To conduct equipment survey annually.
✓ To provide all types of general consumables.

Each of the above jobs is to be furnished to the client on a periodical basis. The scope
of work as specified/schedule by CTE-OTIS, every month.

2. CTE-OTIS WORK SCHEDULE:

All work and services provided for in this agreement are to be performed by CTE-
OTIS,
✓ During normal working hours.
✓ On normal working days.

(In the presence of the client’s representative, or by the permission of the client).

3. CTE-OTIS PERIODIC WORK SCHEDULE PLAN

The above services shall be regulated along with specific housekeeping chart which we
have mentioned in the Annex I.

The detail of the work is in the Annex I Sheet No: (7-11)

ARTICLE-II: CTE-OTIS OTHERS TERMS AND CONDITIONS

A. Off hours, public holidays and special festivals service charge:

1) Office hours – 9am to 6pm-No charges applicable
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2) Off hours -7pm to 7am – Rs. 2000/- per visit
3) Public holidays
Special Holidays- (Rs.4000/- per visit A Level Charge)
• Phoolpati
• Maha Astami
• Maha Navami
• Bijaya Dasami
• Ekadashi
• Dwadashi
• Laxmi Pooja
• Goverdan Pooja
• Bhai Tika
• Kija Pooja

Other Public Holidays- (RS. 2000/- per visit- B Level Charge)

• Nepali New Year

• International Labor Day
• Buddha Jayanti
• Gadatantra Diwas
• Janai Purnima
• Indra Jatra/Sambidhan Diwas
• Maghe Sangrakti
• Shiva Ratri
• Holi
• Saturday (weekly off)

B. EMERGENCY MINOR ADJUSTMENT CALL BACK SERVICE:

We, Continental Trading Enterprises will provide emergency minor
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adjustment CALL-BACK service. At no extra charge under this
Agreement and this CALL-BACK service will be extended 24
hours on normal working hour.

C. NEGLIGENCE OR MISUSE OF EQUIPMENT:

We, Continental Trading Enterprises will not incur any expenses, under
the terms of this Agreement, to make renewals or repairs, necessitated by
reason of negligence or misuse or any other cause beyond our control
except ordinary wear and tear. Cost of such renewals and repairs
necessitated by reason of negligence or cause will be charge to THE
COSTOMER as per actual basis.

D. Call Attend period

We, Continental Trading Enterprises will attend calls within 1 hrs
to 3 hrs (i.e this clause will not applicable on pandemic period or
environmental disasters or political barriers).

E. TAXES:
THE CUSTOMER shall pay, in addition to the Contract Price
Value Tax (VAT) also. Continental shall borne any other taxes
imposed by any existing of future law and the amount of any tax
imposed, after the date of this agreement which is based upon the
performance of the services rendered hereunder.

F. PRICE ADJUSTMENT:
The price given in this agreement will be firm for a mutual
agreement time period and subject to auto renewal by minimum 5%
or by mutual understanding of both the parties for every following
year.

G. OTHERS:
We, Continental Trading Enterprises, shall not be liable for any loss, damage
or delay due to any cause beyond their reasonable control including, but not
limited to acts of government, strikes, lockouts, fire, explosion, theft, floods,
riot, civil commotion, war, malicious mischief or act of God. Under no
circumstances shall we be liable for consequential damages.
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ARTICLE-III: CTE-OTIS PAYMENT TERMS AND CONDITIONS

PACKAGES are mentioned below:

AMC SILVER PACKAGE AMC GOLDEN PACKAGE AMC PLATINIUM

PACKAGE
Package Includes Package Includes Package Includes
*Basic House Keeping Services *Basic House Keeping Services *Basic House Keeping
Services
*Yearly Maintenance of all *Yearly Maintenance of all *Yearly Maintenance of
equipment and general oiling equipment and general oiling all equipment and
and greasing and greasing. general oiling and
greasing, along with
parts of minimum
amount
*All spare parts will be
changed except for
damage occurred due to
following reasons:-
• Due to any
mechanical
misuse or
unsafe
operation.
• Due to any
electric/electro
nic deviance
caused by high
voltage, spicks,
cutting of wires
and cables and
damage caused
due to any
leakage of
water at
elevator shafts.
• Due to repair
or replace of
any elevator
related items
or any other
damaged
caused by any
unauthorized
person.
*Oil and Grease has to be bought *Oil and Grease shall be *Oil and Grease shall be
by the client. provided by Otis-Continental provided by Otis-
Trading Enterprises. Continental Trading
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Enterprises.

*Call Attended charge shall be
Separate (1000 per visit).
*Any calls after office hours are
charged separately (2000 per
visit).
*Any calls during Public Holidays
are charged separately (4000
per visit).
*No charge for Call Attend *No charge for Call
during office hours. Attended
during
office hour
*Any calls after office hours *Emergency Calls after
are charged separately (2000 Office Hours and
per visit). Public Holidays are
*Any calls during Public not charged
Holidays are charged separately.
separately (4000 per visit)

CHARGE DETAIL: MONTHLY CHARGE LIST

AMC SILVER PACKAGE AMC GOLDEN PACKAGE AMC PLATINIUM PACKAGE

Cost of General AMC for One Cost of General AMC for One Cost of General AMC for One
Elevator per Month=NRs Elevator per Month=NRs Elevator per Month=NRs
5,000 [Excluding VAT] 7,500 [Excluding VAT] 18,000 [Excluding VAT]

The Total Cost for the
general Annual Maintenance
Contract (AMC) for One Year
for the above OTIS Elevator
& Escalator installed at Site
is Rupees SIXTEY Thousand
only (NRs. 60,000)
excluding 13% vat.
The Total Cost for the
general Annual Maintenance
Contract (AMC) for One Year
for the above OTIS Elevator
& Escalator installed at Site
is Rupees NINETY Thousand
only (NRs. 90,000)
excluding 13% vat.
The Total Cost for the
general Annual Maintenance
Contract (AMC) for One Year
for the above OTIS Elevator
& Escalator installed at Site
is Rupees TWO LAKH
SIXTEEN Thousand only
(NRs. 2,16,000) excluding
13% vat.

The Annual Maintenance Contract (AMC) price shall revise 10% every year.

Also, this AMC contract shall be considered have gone through auto renewal process, for until
the period of the signing of a new contract by both the parties.
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Annex I

SCHEDULE CODE
Month 1 MOTOR / GOVERNOR
Month 2 FIXTURES/BUTTONS/DISPLAY
Month 3 PIT EQUIPMENT
Month 4 COATED STEEL BELT / SENSOR
Month 5 DOOR OPERATOR
Month 6 SAFETY CHAIN EQUIPMENT
Month 7 HOISTWAY EQUPMENT
Month 8 TESTING OF OPTIONAL FEATURE
Month 9 ANNUAL EQUIPMENT SURVEY
Month 10 ENTRANCE
Month 11 CAR EQUIPMENT
Month 12 CONTROLLER / DRIVE

Product Maintenance Maintenance Inspect Lubricate Adjust Clean

Group Area Area
Name Name (Code) Item
Name
Elevator MANDATORY M1- Guides Cleaning & ♦ ♦ ♦
CHECKS lubrication
M2- Ropes/ CSB & their ♦ ♦ ♦ ♦
attachments inspection
M3- Safety Devices ♦ ♦ ♦ ♦
function
M4- Door Locks ♦ ♦ ♦ ♦
functional & lubricated
M5- Moving Parts ♦ ♦ ♦ ♦
lubricated
M6- Machine Brake, ♦ ♦ ♦ ♦
Worm & Gear
M7- Emergency Alarm ▲/ ♦
Emergency Light ▲/
Intercom ▲
M8- ARD/ ARO ▲ ♦ ♦
M9- Manual Rescue ♦ ♦
Operation (Battery MRO)
▲
ROUTINE Meet customer & talk
MAINTENANCE (1) Car - Safety shoes/ door ♦ ♦ ♦
detector
Car - Door open & close ♦
button
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Car - Door operation ♦ ♦
Car - check COP & ♦
fixtures
Car - Check fan, light, ♦ ♦
cabin body & flooring
Car - Check Gong/ chime, ♦
Voice announcer
Car Ride - Observe ♦ ♦
Starting & stopping and
floor levels
Cleaning - Machine Room, ♦ ♦
Hoistway, Car top, Pit
Hall Fixtures - Display, ♦
Buttons, Lanterns
Machine room ♦
environment
Main Supply Switches ♦
Ground Check ▲ ♦
Rope Lubrication - Check ♦ ♦ ♦ ♦
& rectify
Oil levels - in Motor, ♦ ♦ ♦
sleeve bearing & machine
gear box
Machine - Sleeve bearings ♦ ♦ ♦
Machine - Clean encoder ♦ ♦
dust
Check for abnormal noise ♦
during RM
Governor - Grease 454-8 ♦ ♦ ♦
or R Governor
CSB - RBI LED Inspection ♦
Controller - Observe & ♦
rectify relay/ contactor
contacts
Pit - Check tension frame, ♦ ♦ ♦ ♦
Rope stretch, Lights, oil
spillover
PUI/ TIP - Check & update ♦ ♦
card
Log Card Entry ♦
MACHINE, Traction Machine/Motor ♦ ♦ ♦ ♦
DEFLECTOR, BRAKE
(2) Encoder ♦ ♦
Main & Deflector Sheave ♦ ♦ ♦
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Magnetic Brake ▲ ♦ ♦ ♦ ♦

GENERATOR (3) Generator ♦ ♦ ♦ ♦

CONTROLLER, ARD Controller ♦ ♦ ♦
& GROUP
OPERATION (4) Drive & DBR ♦ ♦
E&I Panel ♦ ♦
ARD/ ARO ♦ ♦
Group Operation etc ♦ ♦
No Load Inspection Speed ♦ ♦
Test ▲
Others - REM, EMS, ♦ ♦
BMS, COMPASS
SELECTOR (5) Selector ♦ ♦ ♦ ♦
GOVERNOR, MECH. Governor ♦ ♦ ♦ ♦
SAFETY (6)
SOS switch & Safety ♦ ♦
Linkage Integrity ▲
GTS switch & Tension ♦ ♦
frame Integrity ▲
Governor Electrical & ♦ ♦
mechanical Tripping ▲
LEVELS, HOISTWAY Leveling ▲ ♦ ♦
EQPT (7)
Hoistway Environment ♦
SPT, Reed Switches, ♦ ♦ ♦
Vanes & magnet
Limit Switches ♦ ♦
Floor Switches/ Floor Cam ♦ ♦ ♦
Tape guide, Brackets & ♦ ♦
rails
HWY Separator Beams ♦ ♦
Inspect earthing physically ♦ ♦
HWY Troughing & ♦ ♦
junction box
Travelling Cables & ♦
mounting
ENTRANCE, DOORS Landing Doors ♦ ♦ ♦ ♦
& DETERRENT (8)
Door Closure ♦ ♦ ♦ ♦
Sills ♦ ♦
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Car/ landing Doors gaps & ♦ ♦
Gibs clearance ▲
Car Door ♦ ♦ ♦ ♦
Car Door deterrent ▲ ♦ ♦
Door reversal operation▲ ♦ ♦
LOCKS (9) Door Lock ▲ ♦ ♦ ♦ ♦
Door Unlocking device ♦ ♦
ROPES/ CSB (10) Hoist & gov.ropes ♦ ♦ ♦
Rope Hitches, Spring/ ♦
Rubber
CSB Monitoring ▲ ♦ ♦
CAR EQPT, CAR/CWT Car Top Environment ♦ ♦
GUIDES, RIDE
QUALITY (11) Car Frame, steadier & ♦ ♦
sidebraces
Car Sheave ♦ ♦ ♦
Car Guide Shoes/Roller ♦ ♦ ♦ ♦
Counterweight ♦ ♦ ♦ ♦
CWT Sheave ♦ ♦ ♦
CWT guide Shoes/Rollers ♦ ♦ ♦ ♦
Junction Box ♦ ♦
Condition Of Interior ♦ ♦
Car Operating Panel ▲ ♦ ♦ ♦
Car Position Indicators ♦ ♦
Car Lights & Fans ♦ ♦
Door Sensors ♦ ♦ ♦
Under the Car ♦ ♦ ♦
Load Weighing ♦ ♦ ♦
Riding Comfort ♦ ♦ ♦
Safety Device ♦ ♦ ♦ ♦
DOOR OPERATOR Door Operator ♦ ♦ ♦ ♦
(12)
Door Motor ♦ ♦ ♦ ♦
Door Limits ♦ ♦ ♦
Door Drive ♦ ♦ ♦
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Operator Cam ♦ ♦
Operator Belts ♦ ♦
Chains ♦ ♦ ♦ ♦
HALL FIXTURE (13) Hall Indicators/ Lanterns ♦ ♦ ♦
Hall Buttons ♦ ♦
Parking key/ switch' ♦ ♦
PIT (14) PIT Environment ♦ ♦ ♦ ♦
Tension/Selector Sheave ♦ ♦ ♦ ♦
Selector Tape Sheave ♦ ♦ ♦
Comp chain/ropes & comp ♦ ♦
sheaves ▲
Buffer ▲ ♦ ♦ ♦
CWT Buffer run by ♦ ♦
Limit Switches ♦ ♦ ♦
FIREMAN (15) Fireman Floor test ♦ ♦
Fireman Operation test ♦ ♦
HOUSEKEEPING & Machine Room ♦ ♦
LUBRICATION (16)
Car Top ♦ ♦
Pit ♦ ♦

With best regards,

Ashish Oliya
Electrical Engineer
Otis Elevator & Escalator
Modification/Warranty Service Officer
Contact No: - Mob: 9802340061
Office:015444219
ashish.oliya@continental.com.np
www.continental.com