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Aug 29, 2022 - Aug 29, 2022 All Post-Stay Surveys All All All All (4)
Passive , Detractors

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Results 1-4 of 4 surveys

New Post Stay Survey - ITC

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P Eraja Vallaban , Surat, Gujrat, India (8/29/22)

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PASSIVE Guest Information MORE ACTIONS 

Channel: MUMB

Posted: August 29, 2022 Check In Date: 8/25/22

Survey: New Post Stay Survey - ITC Check Out Date: 8/27/22
Survey Type: Post-Stay
City: Surat

Confirmation Code: 65522881

Country: India

Email: erajavallaban.p@asianpaints.com

IP: 208.127.166.168

Review Date: 8/29/22

Room Number: 5720

Room Type: TETW

State: Gujrat

Survey Language: English

Title: Mr.

Likelihood To Recommend 8

NPS : Reason High waiting time for lift.

Trip Type Business

Booking & Stay

Experience
Arrival 5

Reservation Channel - ITC ITC Call Center

Call Center 5

Room Comfort 5

Wifi Service Not Applicable

Dining Experience - Food 4

Dining experience - Service 4

Security 5

Checkout 5

Responsible Luxury
Co-creation of social and I would like to know more about this initiative
environment responsibility

Training
Customer Effort Score 4

New Post Stay Survey - ITC

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Ankita Pilania, Kolkata, India (8/29/22)
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Posted: August 29, 2022

Survey: New Post Stay Survey - ITC
Survey Type: Post-Stay
 Guest Information
Channel: WEB

Check In Date: 8/27/22

Check Out Date: 8/28/22

City: Kolkata

Confirmation Code: 65594832

Country: India

Email: ankitatodi@gmail.com

IP: 2405:201:8015:ec38:d1d8:ca49:cfc:bfc8

Review Date: 8/29/22

Room Number: 6407

Room Type: I1DL

Survey Language: English

Title: Mrs.

Likelihood To Recommend 8

Trip Type Leisure

Booking & Stay

Experience
Arrival 4

Reservation Channel - ITC Online Travel Site

OTA 3

Room Comfort 4

Wifi Service 5

Dining Experience - Food 3

Food quality & Menu variety Menu Variety

Food Taste & Presentation

Food 3

Menu Variety 2

Dining experience - Service 4

Facilities Rating Spa / Salon

Swimming Pool

Spa / Salon 5

Security 5

Checkout 5

Responsible Luxury
Co-creation of social and Gives a sense of guilt free indulgence
environment responsibility

Training
Customer Effort Score 4

Associate Name
My spa experience with prasant was very gud . He gave me a very gud
hair spa . Thanks

New Post Stay Survey - ITC

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Kedar Chiplunkar, Surat, Gujrat, India (8/29/22)
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Posted: August 29, 2022

Survey: New Post Stay Survey - ITC
Survey Type: Post-Stay
 Guest Information
Channel: MUMB

Check In Date: 8/25/22

Check Out Date: 8/27/22

City: Surat

Confirmation Code: 65523777

Country: India

Email: kedar.chiplunkar@asianpaints.com

IP: 208.127.166.71

Review Date: 8/29/22

Room Number: 5807

Room Type: TEDL

State: Gujrat

Survey Language: English

Title: Mr.

Likelihood To Recommend 8

NPS : Reason
Need more elevators for movement. It was taking long waiting time for
movement.

Trip Type Business

Booking & Stay

Experience
Arrival 4

Reservation Channel - ITC ITC Call Center

Call Center 4

Room Comfort 5

Wifi Service 4

Dining Experience - Food 5

Dining experience - Service 5

Security 4

Checkout 5

Responsible Luxury
Co-creation of social and Gives a sense of guilt free indulgence
environment responsibility

Training
Customer Effort Score 5

Associate Name -

New Post Stay Survey - ITC

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Garima Mehra, New Delhi, Delhi, India (8/29/22)
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DETRACTOR Guest Information MORE ACTIONS 

Channel: SYDC

Posted: August 29, 2022 Check In Date: 8/26/22

Survey: New Post Stay Survey - ITC Check Out Date: 8/28/22
Survey Type: Post-Stay
City: New Delhi

Confirmation Code: 65537816

Country: India

Email: GARIMAMEHRA@GOOGLE.COM

IP: 2401:4900:1f24:2a5e:8ff:4258:1b1f:d429

Review Date: 8/29/22

Room Number: 4205

Room Type: SER2

State: Delhi

Survey Language: English

Title: Ms.

Likelihood To Recommend 6
NPS : Reason
The service staff was very less, lots of time called in room dining and no
one responded.

Trip Type Business

Booking & Stay

Experience
Arrival 4

Reservation Channel - ITC Marriott Reservations

Marriott Reservations 4

Room Comfort 4

Wifi Service 4

Dining Experience - Food 5

Dining experience - Service 4

Security 4

Checkout 4

Responsible Luxury
Co-creation of social and I would like to know more about this initiative
environment responsibility

Training
Customer Effort Score 2

Please specify - CEF

Most of the time there was no staff. Had to wait for 5 -10 mins on
frontdesk, no one answered on the in-room dining many times.

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