International Journal of Trend in Scientific Research and Development (IJTSRD)

Volume 6 Issue 5, July-August 2022 Available Online: www.ijtsrd.com e-ISSN: 2456 – 6470

Measuring the Success of E-Audit System through Delone

Mclean Model: Case in Inspectorate of Banyuwangi Regency
Rizki Amalia Pratiwi, Wahyu Agus Winarno, Alwan Sri Kustono
Accounting Department, University of Jember, Kalimantan, Jember, East Java, Indonesia

ABSTRACT How to cite this paper: Rizki Amalia

E-Audit is a system developed by the Inspectorate of Banyuwangi Pratiwi | Wahyu Agus Winarno | Alwan
Regency to help improve the efficiency and effectiveness of regional Sri Kustono "Measuring the Success of
financial audits. The study aims to measure the success of the E- E-Audit System through Delone Mclean
Audit system using the Delone Mc Lean. Model adopting two Model: Case in Inspectorate of
Banyuwangi
independent variables, namely user satisfaction and intention to use. Regency" Published
The data analysis method used in this study is the calculation of the in International
Structural Equation Model (SEM) with Analysis of Moment Journal of Trend in
Structure (AMOS) software. The population in this study are all Scientific Research
auditors and assistants at the Banyuwangi Regency Inspectorate who and Development
have implemented the E-Audit system. The data collection method (ijtsrd), ISSN: 2456- IJTSRD50527
was carried out using survey techniques and questionnaires directly 6470, Volume-6 |
to respondents at the Inspectorate of Banyuwangi Regency. The Issue-5, August 2022, pp.689-695, URL:
questionnaires were distributed from June 2022 to July 2022, and 100 www.ijtsrd.com/papers/ijtsrd50527.pdf
questionnaires were used for testing. Data analysis using SEM
Copyright © 2022 by author (s) and
AMOS consists of three steps: the test of validity and reliability test,
International Journal of Trend in
SEM assumptions, and hypotheses. The results provide empirical Scientific Research and Development
evidence that User Satisfaction positively affects Intention to Use and Journal. This is an
Net Benefits. Intention to use positively affects the perceived Net Open Access article
Benefits. distributed under the
terms of the Creative Commons
KEYWORDS: e-audit, user satisfaction, intention to use, net benefit, Attribution License (CC BY 4.0)
Inspectorate (http://creativecommons.org/licenses/by/4.0)

INTRODUCTION
The term e-government in Indonesia has continued to
develop since the issuance of Presidential Instruction
Number 3 of 2003 concerning National Policies and
Strategies for the Development of e-government
which aims to improve efficiency, effectiveness,
transparency, and accountability of government
administration. E-government is also experiencing
rapid Development in Banyuwangi Regency,
evidenced by Banyuwangi Regency receiving the
TOP IT and Telco 2017 awards which are the highest
awards given by the Ministry of Communication and
Information Technology and Itech Magazine. This
award is given to companies or government agencies
that successfully implement IT and Telco and can use
them to improve performance, competitiveness, and
service. In addition, in 2019, Banyuwangi Regency
became the best district with an Electronic-Based
Government System (SPBE) service and received an
appreciation and award from the Ministry of State
Apparatus Empowerment and Bureaucratic Reform.
The World Bank Group defines electronic government
as the use of information technology by government
organizations that can form relationships with citizens,
businesses, and other organizations in government.
There are three E-government systems and services,
namely Government to Government (G2G),
Government to Citizen (G2C), and Government to
Business (G2B). The implementation of Government
to Government in Banyuwangi Regency includes E-
Kinerja, E-Village Budgeting, SIVA Banyuwangi, and
E-Audit, Government to Citizen including Smart
Kampung, and online PPDB. At the same time,
Government To Business is available on the
Banyuwangi Mall website. E-Audit is a system
developed by the Banyuwangi Regency Inspectorate,
which started in 2018. Still, the almost exclusive Use
of the E-Audit by E-Audit users will only be in 2021.
The E-Audit created by the Banyuwangi Inspectorate
is an integrated system starting from audit planning to
the follow-up stage, which includes making
assignment letters, making audit work programs and
their delegation, uploading audit work papers,
uploading audit reports, and following up. The
purpose of making an E-Audit is to ensure that the

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implementation of supervision is following standards
and can digitally document surveillance files that can
be accessed at any time. Besides that, E-Audit can
also be used to monitor the progress of the
implementation of supervision. However, based on the
preliminary survey, the Use of E-Audit is still limited
to the creation of assignment letters and delegation of
audit work programs, for uploading working papers,
audit reports, and follow-ups have not been fully
utilized by users. It can be seen in the progress reports
on the accounts owned by each assistant inspector in
charge of the auditor team.
Measuring the success of an information system is
important to assess whether the system can benefit
users. The measurement of system success that is
often used is the Delon McLean success model (D&M
model). The D&M model was first proposed in 1992
and was updated with some modifications in 2003 [1].
This model provides six interrelated dimensions of
information system success: system quality,
information quality, service quality, intention to use,
user satisfaction, and net benefits.
In 2008, Wang and Liao conducted a study assessing
the success of the e-government system (G2C) in
Taiwan using the Delone and Mclean model [2]. The
results show that, in general, information quality,
system quality, service quality, usage, user
satisfaction, and perceived net benefits are valid
measures of e-government system success, except
system quality does not affect use.
In 2016, Stefanovic, Ugljesa, Delic, Clibrk, and Lalic
also researched the e-government system's success in
Serbia, with the result that information quality and
service quality did not affect user satisfaction [3]. Teo,
Srivastava, and Jiang, by adding trust in the
government and trust in technology affect trust in
Singapore's e-government websites, and the results
show that belief in the government positively affects
trust in websites [4]. E-government and subsequent
positive impact on the quality of information, systems,
and services. [5] added the perceived risk to the result
that the perceived risk did not affect the intention to
continue using e-filling.
In Indonesia, some research has also been carried out
on the success of the e-government system [6]. He
measured the success of the e-billing tax system with
the results that system quality and service quality did
not affect user satisfaction, and usage did not affect
net benefits. [7] evaluated the implementation of e-
government in the City of Balikpapan. Their results
showed that the system's quality did not affect use and
usage did not affect net benefits. Service quality also
has no effect.
@ IJTSRD | Unique Paper ID – IJTSRD50527 | Volume – 6 | Issue – 5 | July-August 2022
Based on previous research, it can be seen that there
are differences in results. This study wants to measure
the success of E-Audit in Banyuwangi Regency with
the Delone Mc-Lean Model by adopting two
variables, namely customer satisfaction and the
intention to use E-Audit.
The term e-government as the use of information
technology by government agencies that can establish
relationships with citizens, businesses, and other
government institutions. The purpose of implementing
e-government is to hope that the government's
relationship with the community and with business
people can take place efficiently, effectively, and
economically. In addition, the purpose of
implementing e-government is to achieve good
governance [8].
E-government is information technology that can
improve relations between the government and other
parties. The use of this information technology then
produces new forms of relationships such as:
A. Government to Citizen. G2C services include
disseminating information to the public and basic
public services [2]. Electronic or ICT-based G2C
services are characterized by a government
information exchange system and Internet-based
applications that allow the public to access
information and other services using a single
window online portal. Such portals provide
community services such as 1) Processing and
issuance of various permits and certificates; 2)
Information on legislative/administrative matters
and related laws; 3) Payment services, including
taxes and payment of social contributions; 4)
Opportunities to participate in government
administration through public opinion requests
and electronic voting. To establish a community
portal and public information exchange system,
databases of residents, real estate, vehicles, taxes,
and insurance need to be integrated in an
integrated and systematic way so that G2C
services for online communities can be
comprehensive and optimal.
B. Government to Business. Electronic G2B services
can be in the form of a one-stop single window
service for businesses. The services provided
include company administration matters, industry
information, electronic transaction services such
as procurement, bidding, and announcement of
winners, and payment services for various taxes
and public levies. Effective electronic G2B
delivery requires the application of the following
ICTs: 1) An integrated e-procurement system, for
example, a single-window government
procurement system in which all procurement-
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related processes, such as registration, tenders,
contracts, and payments, are carried out via the
internet; 2) An e-customs system that will
streamline customs administration in the import-
export industry and create an effective smuggling
ban; 3) e-Commerce to support the sale and
purchase of goods and services online [9].
C. Government to Government. Electronic G2G aims
to reform internal government work processes to
increase efficiency. More specifically, improving
government work processes using ICT is expected
to provide the following results: 1) The reporting
system between local and central governments is
linked, thereby increasing accuracy; 2) There is an
exchange of information between institutions in
the form of using a shared database to increase
efficiency; 3) Exchange of ideas and resources
between government agencies; 4) Collaborated
decision making via video conferencing [3].
Based on Regent's Regulation Number 1 of 2020
concerning Amendments to Banyuwangi Regent's
Regulation Number 71 of 2016 concerning the
Position, Structure, Organization, Duties and
Functions, and Work Procedure of the Banyuwangi
Regency Inspectorate, it is stated that the Inspectorate
is an element of supervising the administration of
local government. The Inspectorate has the task of
assisting the Regent in fostering and supervising the
implementation of government affairs, which are the
region's authority, and assisting regional apparatus.
The Inspectorate in carrying out the task of carrying
out functions:
A. Formulation of technical policies in the field of
supervision and supervision facilities;
B. Implementation of internal control over
performance and finances through audits, reviews,
evaluations, monitoring, and other supervisory
activities;
C. Implementation of supervision for specific
purposes upon assignment from the Regent;
D. Preparation of reports on the results of
supervision;
E. Implementation of the administration of the
Inspectorate; f. Implementation of coordination of
prevention of corruption;
F. Supervision the implementation of the
bureaucratic reform program;
G. The performance of other functions assigned by
the Regent is related to its duties and functions. In
carrying out its responsibilities and functions, the
Government Internal Supervisory Apparatus
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(APIP) at the Banyuwangi Inspectorate refers to
the 18 audit standards issued by the Association of
Indonesian Government Internal Auditors
(AAIPI).
To keep the audit implementation following standards
and to be able to monitor the performance of
supervision regularly, the Banyuwangi Inspectorate
has innovation in developing the system. E-Audit is an
information system that supports the preparation of
the annual supervision work program, audit work
program, audit working papers, quality control Forms,
formulation of findings, integrated follow-up
monitoring, and stored digitally. It can minimize the
risk of loss of surveillance files [10].
Each user has a separate account that can be accessed
with their username and password. The menu on the
E-Audit account is determined from the position in the
team, namely member, chairman, technical controller,
and assistant in charge. In the member's menu, there is
an audit plan that has been made by the team leader
and delegated to implementation. There is an audit
plan filling, implementation, and reporting on the
chairman menu. In contrast, there is an additional
menu for approval of the plan and audit
implementation on the technical control menu. On the
assistant in charge menu, there is a monitoring menu
and Inspection Result Report monitoring from each of
the auditors under it.
Hypothesis Development
System use is how staff and customers utilize
information system capabilities, including the number
of uses, frequency of use, level of use, and purpose of
use. System utilization is a factor that affects the level
of success of a system. Utilization can be understood
as a behavior of technology users in completing work.
System utilization is the effort expended by the user in
interacting with the information system. The
relationship between utilization and user satisfaction
can be felt when individuals use, and there are benefits
from what is produced [11]–[14]. User satisfaction
significantly influences users' intentions to continue
using e-government websites. [5] conducted a positive
relationship between satisfaction and intention to
continue. The above description can be developed in
the following hypothesis:
H1: User Satisfaction E-Audit has a positive effect on
Intention/Continuous Use of E-Audit
Influence of Intention to Use of E-Audit on Net
Benefit of E-Audit Net benefit is the extent to which
information systems contribute to the success of
individuals, groups, organizations, industries, and
nations. It can be seen in better decision-making,
increased productivity, increased sales, reduced costs,
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increased profits, market efficiency, consumer
welfare, job creation, and economic development.
Users who use the system may be helped in their work
so that users will use the system more often. The
higher the level of use of a system by users, the higher
the accuracy of an organization's decision-making. It
is supported by research from [2], [3], and [15], with
the results that use has a positive effect on net
benefits. The above description can be developed the
following hypothesis:
H2: Intention to Use the E-Audit has a positive effect
on Net Benefits
System user satisfaction is a response or feedback the
user raises after using the system. User attitudes
towards information systems are subjective criteria
regarding how much users like the system. A positive
response can lead to a feeling of comfort, familiarity,
and deepening of the use of the system, which can
lead to user satisfaction. Users who are satisfied with
the system used will undoubtedly improve the
performance of these users, and overall can enhance
organizational performance. It is supported by
previous research [2], [14], [16], [17]. The above
description can be developed in the following
hypothesis:
H3: User Satisfaction E-Audit has a positive effect on
Net Benefit
Conceptual Framework
This study uses the same variables as the model: user
satisfaction, intention/continuing usage, and net
benefits. The conceptual framework showed as
follows:
Figure 1: A research framework
RESEARCH METHODS
This type of research uses a descriptive quantitative
approach. Quantitative research is an investigation of
a problem based on testing a theory consisting of
variables measured by numbers and analyzed by
statistical procedures to determine whether the
predictive generalizations of the theory are correct.
While descriptive research is research using words to
describe, in this case relating, the success of the E-
Audit at the Inspectorate of Banyuwangi Regency.
The data used primary data types. Primary data is a
source of research data obtained directly from the
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source. The preliminary data were obtained from
respondents' answers to questionnaire statements
collected from users of the E-Audit at the Inspectorate
of Banyuwangi Regency.
Population and Sample
Population refers to the whole group of people, events,
or things of interest that researchers want to
investigate. The population is the totality of all
possible values, the results of counting or
measurement, quantitative or qualitative, regarding
specific characteristics of all complete and transparent
collections of members who want to study their
properties. The population taken was all E-Audit users
at the Inspectorate of Banyuwangi Regency.
The sample is part of the number and characteristics
possessed by the population. In determining the
sample, the researcher used a non-probability
sampling technique, namely snowball sampling.
Snowball sampling is a technique for deciding on
samples that are initially small in number and then
enlarged.
The number of research samples required uses the
maximum likelihood estimation (MLE) technique,
which is between 100-200 samples. Therefore, the
number of samples expected is at least 100 samples.
The criteria for the users of the E-Audit are the
auditors/P2UPD and their assistant inspectors.
The data collection method was carried out using
survey techniques and questionnaires directly to
respondents at the Inspectorate of Banyuwangi
Regency. The questionnaire was made in a structured
statement with the respondent's limitation on
alternative answers or using a Likert scale. The scale
will then be added up in the form of recapitulation of
answers from respondents and processed the scale
using Structural Equational Model (SEM) data
analysis using Amos.
RESULTS AND DISCUSSION
The sample is users of the E-Audit, namely
auditors/P2UPD, along with assistant inspectors who
have used the E-Audit at least once, totaling 100
respondents. Researchers distributed questionnaires
using a google form to respondents. The
questionnaires were distributed from June 2022 to
July 2022, and 100 questionnaires were used for
testing. Overview of the distribution of the
questionnaire
The return rate of the questionnaires is 100%. It is
because the respondent in question has characteristics
that follow the indicators set by the researcher so that
they can answer the statement items submitted in the
questionnaire. Respondents also provided feedback in
the form of impressions and suggestions for future
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improvement of E-Audit. Descriptive statistics have
presented the characteristics of respondents as well as
relevant impressions and offers to be input in
developing the E-Audit in the future. The data used
include the following data: Gender, Position, Age, and
Frequency of Use.
The number of male respondents was 57 people
(57%), and women were 43 people (43%). The
position of the respondent as the auditor is 67 people
(67%), Assistant Inspector is seven people (7%), and
P2UPD is 26 people (26%). Respondents aged 20-30
years were 14 people (14%), 31-40 years were 42
people (42%), 41-50 years were 25 people (25%) and
> 50 years were 19 people (19%). The frequency of
using the E-Audit 1x was 51 people (51%), 5x was 17
people (17%), and 10x was 32 people (32%). The
frequency of using the E-Audit is mostly used 1x.
They have not implemented the E-Audit for too long,
so the Use of the E-Audit is still not large, while in the
majority, the frequency of Use of the Inspectorate of
Banyuwangi Regency is 10x.
Descriptive Statistical Analysis
This study uses descriptive statistics aimed at making
it easier to understand. The data used are data from the
average, standard deviation, the smallest value, the
largest value, and the amount of data to be studied.
This study uses the frequency distribution in
descriptive statistics. Siregar (2011) states that the
frequency distribution is sorting the data from the
smallest to the largest and then dividing it into groups.
The results of processing descriptive statistical data on
research variables are shown in Table 1.
Table 1 Descriptive Statistical Results
Research Standard
Min Max Mean
Variables Deviation
Intention to
4 15 11.46 1.8002
Use
User
4 15 11.42 1.9549
Satisfaction
Net Benefits 5 15 11.68 2.1124
The results of the descriptive statistical test show that
the number of respondents was 100 people with a
standard deviation of 1.8002 for the variable Intention
to Use. The variable Intention to Use has a minimum
value of 4 and a maximum value of 15. Based on the
minimum and maximum values, it can be seen that the
mean value is 11.46. It shows that most respondents'
answers lead to the maximum value, meaning that the
role of Sustainable Intention/Use is included in the
reasonably high category. The mean value is greater
than the standard deviation value, meaning that the
data distribution is evenly distributed.
The number of respondents was 100, with a standard
deviation of 1.9549 for the User Satisfaction variable.
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The user satisfaction variable has a minimum value of
4 and a maximum value of 15. Based on the minimum
and maximum values, it can be seen that the mean
value is 11.42. It shows that most respondents'
answers lead to the maximum value, meaning that
User Satisfaction is included in the reasonably high
category. The mean value is greater than the standard
deviation value, meaning that the data distribution is
evenly distributed.
The results show that the number of respondents was
100, with a standard deviation of 2.1124 for the Net
Benefit variable. The Net Benefit variable has a
minimum value of 5 and a maximum value of 15.
Based on the minimum and maximum values, it can
be seen that the mean value is 11.68. It shows that
most respondents' answers lead to the maximum
value, meaning that the Net Benefits are included in
the reasonably high category. The mean value is
greater than the standard deviation value, meaning that
the data distribution is evenly distributed.
Validity and Reliability Test
The validity test was used to measure whether or not
the questionnaire questions were tested. A valid
instrument means that the measuring instrument used
to obtain data (measure) is valid. Valid means that the
instrument can be used to measure what is to be
measured. In addition to being valid, the instrument
must also be reliable (reliable). The instrument is said
to be reliable if the measuring instrument obtains
consistent results.
A reliable instrument is an instrument that produces
the same data when used several times to measure the
same object. The Construct Reliability (CR) test will
be used to test the reliability and consistency of the
data with a criterion value > 0.7 then the test will be
accepted.
The validity test was used to measure whether or not
the questionnaire questions were worthy of being
tested. A valid instrument means that the measuring
instrument used to obtain data is accurate. Valid
means that the instrument can be used to measure
what is to be measured. In addition to being valid, the
instrument must also be reliable (reliable). The
instrument is said to be reliable if the measuring
instrument obtains consistent results.
A reliable instrument is an instrument that produces
the same data when used several times to measure the
same object. The Construct Reliability (CR) test will
be used to test the reliability and consistency of the
data with a criterion value > 0.7 then the test will be
accepted.
The second step in data analysis is to test the SEM
assumptions, which consist of normality,
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multicollinearity, and outliers. The results of the
normality test show that the Critical Ratio value of
1.299 lies between -1.96 CR 1.96 = 0.05), so it can be
said that the multivariate data is normal. The results of
the multicollinearity test obtained a value of 242.863.
This value is far from zero. It can be concluded that
there are no multicollinearity and singularity problems
in the analyzed data. The outlier test results showed
that the highest value of the Mahalanobis distance was
49.218. This value is still below the Chi-Square Table
value at df = the number of indicators, which is 54.05,
so it can be concluded that there is no multivariate
outlier in the research data. The third step in data
analysis is hypothesis testing by testing the path
coefficients presented in Table 2.
Tabel 2 Causality Test Results
Hypothe Path Proba Descr
CR
sis Coefficient bility iption
3,01 Signif
US CU 0,216 0,007
2 icant
2,61 Signif
CU NB 0,645 0,009
7 icant
2,78 Signif
US NB 0,467 0,005
0 icant
Source: Processed primary data, 2022.
Discussion
Table 2 shows that User Satisfaction positively affects
Intentions/Continuous Use of the E-Audit. The results
support the Delone Mc Lean information system
success model. User satisfaction can be seen from the
response after using the system. If the user feels that
the use of the system is following his expectations so
that he is satisfied, it will encourage continued use of
the system. The E-Audit user's response can be seen in
the number of respondents who answered agree with
the satisfaction indicator. To increase the satisfaction
of system users, of course, by meeting the needs of
system users. The results are in line with previous
research conducted by [5], with the results that there is
a positive relationship between satisfaction and
intention to continue.
The results of the path analysis on the t-test against the
second hypothesis (H2) show that the
intention/continuing usage of the E-Audit has a
positive effect on the Net Benefit of E-Audit. The
results support the Delone Mc Lean information
system success model. Intention/continuing usage can
increase the net benefits to be received. Continuous
use shows that a system benefits the implementation
of the assignment. The net benefits of using the E-
Audit include creating assignment letters and work
programs with rules and working paper formats. The
quality control can be maintained and documented, as
well as digitally storage of inspection files. So that
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when needed, there is no difficulty in searching. The
higher the level of use, the net benefits obtained will
be more optimal. The results align with previous
research conducted by [3] with the results that use
positively affects net benefits.
The results of the path analysis on the t-test against the
third hypothesis (H3) show that User Satisfaction
positively affects Net Benefits. The results support the
Delone Mc Lean information system success model.
High user satisfaction will increase the net benefits
that will be received. The more satisfied users are with
the E-Audit, the more valuable it will be in carrying
out assignments and will indirectly increase the
accountability of supervision results. The results are in
line with previous research [1], [18], [19], which
showed that user satisfaction had a positive effect on
net benefits, so it can be said that the higher user
satisfaction, the higher net benefits.
CONCLUSION AND LIMITATIONS
Conclusion
The results provide empirical evidence and analysis
results regarding measuring success using the Delone
Mc Lean model of the E-Audit built by the
Inspectorate of Banyuwangi Regency. Based on the
results, it can be concluded that E-Audit User
Satisfaction positively affects the Intention to Use of
the E-Audit. If the user feels that the system is
following his expectations so that he is satisfied, it
will encourage continued use of the system. The
higher the user satisfaction, the higher the Intention to
Use the E-Audit. Intention to Use the E-Audit
positively affects the Net Benefits of E-Audit.
Ongoing use shows that a system benefits the
implementation of the assignment. The higher the
Intention to Use, the higher the net benefits. User
Satisfaction has a positive effect on the Net Benefits
of E-Audit. High user satisfaction will increase the net
benefits. The higher the user satisfaction, the higher
the net benefits.
Limitation
The results still have limitations that can be used as a
reference for further researchers to get better research
results and add new research ideas. This study only
adds variables regarding user satisfaction and
intention to use as factors related to the system. Still, it
has not added variables related to leadership
commitment and reward and punishment. Further
researchers can add internal factors such as leadership
commitment and reward and punishment to assess the
success of using mandatory systems.
The net benefits used are the benefits that are felt
directly by the user. For further researchers, it can
increase the net benefits handled by the organization.
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