Mobile Postpaid Order form

zainab farhan
Bahraini
ID No. 901005478
+97338813832
Zainab Farhan
38813832

0000 343
3311 1033
zainabfarhan@icloud.com

I opt to receive and pay additional charges for printed bills by post to the address
provided below (please visit Batelco website www.batelco.com or call 196 for more ) ١٩٦
details)

2.1 Mobile Packages *Additional package terms on www.batelco.com www.batelco.com * 2.1

Smart Hero 35 35
Super Other

3 3
Huawei Watch 3 Pro 48MM Titanium

Contract term: 12 18 X 24
(16-02/v.3)
 Mobile Postpaid Order form

4 4

ID No.

5 5
(1) (1)

(1) (1)

(2) (2)

(2) (2)

(3) (3)

(3) (3)

I hereby consent to the following contract Term for the duration of: :
12 months 12
To renew the Contract with Batelco, the Customer must visit any Batelco
retail store prior to expiry of the applicable contract Term and make a .
request for renewal. Upon absence of such, you will be shifted to a non- .
contractual package of the same value as in this Application Form.

During every month of the Term, the customer shall be billed in

accordance with the following billing cycle [12] [12]
 Mobile Postpaid Order form

6 6

7 7
Thisapplication
This applica�onformform
and theand the a�ached
attached terms andterms and collectively
conditions, condi�ons, formcollec�vely
an Agreement ً
form
for thean Agreement
provision forPostpaid
of Mobile the provision of Mobile
services and Postpaid services,
Mobile Broadband including
services, including mobile
Mobile Broadband Services, mobile devices and Premium numbers,
devices and Premium numbers, detained in the application form. The customer hereby .
detailed in the applica�on form. The customer hereby declares to have
declares to have read, understood and accepted the terms and conditions which apply to the .
read, understood and accepted the terms and condi�ons which apply to
provision of these
the provision of Services and devices.
these Services andThedevices.
customerThe also customer
declares to also
have received
declaresthe . /
requested device in athe
to have received satisfactory
requested condition. Breachand
service(s) of agreement
device(s) prior
in atosa�sfactory
the end of the
٣
contract
condi�on. period, either through
Breach cancellation
of agreement or change
prior to thepackage,
end ofrequires a cancellation
the contract fee of
period, /
either
BD through
3 perline cancella�on
mutiplied or change
by the number of monthspackage,
remaining requires
for eachalines
cancella�on fee in
contract period, .
of the to
addition rental amount
outstanding mul�plied
device/ nice numbr by amount
the numberin case ofofdevice/
monthsnice remaining for
number agreement. . /
each lines' amount
Outstanding contractalsoperiod,
includesintheaddi�on to outstanding
special discount customer device� nicethenumber
received for device.
Itamount in case responsibility
is the customer of device� nice in casenumber agreement.
of expiration Outstanding
of the contract of Mobileamount
Postpaid
also includes
services includingthe special
mobile discount
devices to changecustomer received
the package fortothe
if desire device.
change to anyIt is
other
.
the customers' responsibility in case of the expira�on of the of Mobile .
mobile package. I confirm that the details provided above (including but not limited to the
Postpaid contract including mobile devices, to change the package to any )
e-mail address) are accurate and that it is my responsibility to inform Batelco of any changes
other mobile package if the customer dersires. I confirm that the details .(
to such information
provided above by calling 196,but
(including visiting
not any Batelcotoshop
limited theore-mail
using Batelco’s
address) self service
are .١٩٦
۱۹٦
channels.
accurate and that it is my responsibility to inform Batelco of any changes
.
to such informa�on by calling 196, visi�ng any Batelco shop or using
Batelco's self service channels.

zainab farhan 2021-10-31 09:22:35

ID No.

ID No.

Penality Detail Example

Type Amount Period Method
Package Contract 8 BD96 12 Months BD 8 Per remaining month
iPhone 8 BD300 18 Months BD 16.67 per remaining month
iPhone 8 Discounted BD40 18 Months BD 40 premature cancellation fee
Nice Number Charge BD400 24 Months BD 400 premature cancellation fee
 Mobile Postpaid Order form

Mobile Postpaid Application Form
  

       

6 6

Mobile Postpaid Terms and Conditions ("Service Agreement")

2\76 Y6
 
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1. INTERPRETATION #)A 1
1.1 In this Agreement: :?A( 0F + 1.1
• "Advance Notice Period" means a prior notification of at least one (1) month to the Customer n GLM 6D .- < e G3M
D .'" ;= ."7 EB (1) \6 ,   ') M !-  + < ">') <,9 " •
before any proposed action to amend or rescind the Agreement in line with the Consumer Protection &($U 1-:' H, 1#
' < + <- :"?A("(":WU") N) -\ :W(  E,-  NR6 K#"A(
Regulation (the "Regulation")
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.f) #2U6 #2)
• "Agreement" means the Service contract between BAHRAIN TELECOMMUNICATIONS COMPANY
B.S.C. (Batelco) Building 1095, Road 1425, Al Hamala 1014, PO Box 14, the Kingdom of Bahrain gY66
2\7 X0F6   .-
0 K
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and the Customer for the provision of Mobile Postpaid Services, comprising together the Service K 14 .I.` K 1014  K 1425 >-P K 1095 E ' (2) .f &($U 1-:' H, 1#  % B + < "#"A(" •
Agreement Application Form and these Terms and Conditions; Y6 X0F6  % #"A P QR < !C +6 K:  'B
   &  # ;=6 1-:' 2
• "Batelco Customer Service Centres" means Batelco centres located at various locations in g
2\76
Bahrain where Customers are provided with Batelco services; g2 & % 1W= -6= U 1 !- 1-:' 1 O < >P  + <" 2 =H + < :"1W= & % 2 =H" •
• "Bill" means a periodic statement of account issued by Batelco in a detailed itemised electronic
gNR hU ;=  RM (M # 62M ;= X @i 2

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format to the Customer, unless requested in hard-copy, Braille, or other format by the Customer;
• "Charges" means the sums payable to Batelco by the Customer pursuant to this Agreement; g?A( 0 6 ;= .'" 1 2'   :) ]' + < :"
" •
• "Customer" means the Batelco customer identified in the Service Agreement- Application Form who g?A( 0F + j h .2-
06   + O : 2 ;J + <- . :";=" •
is the other party to this Agreement; g5#M6 5     !" :
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• "Donor" or "Recipient" Operator means another licensed telecommunications operator in Bahrain g2'
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from or to which a mobile telephone number has been ported.
• "Device" means any mobile handset or other device used by the Customer to access the Network; g=37  $ +: .#H 6D =3m +@7  $ + <- :"=37 O6=" •
• "Device Supplier" means the original manufacturer of the equipment or the equipment  2   .CD
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manufacturer's local agent. EB O<
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• "Fair Usage Policy" means the network management policy outlined in section 5.3 of this EB n  9
Agreement that ensures that Batelco delivers the best possible service at all times to its Customers.
This is applicable to all Service(s) offered by Batelco; The Fair Usage Policy may be found online on /https://www.batelco.com/terms-and-conditions •
https://www.batelco.com/terms-and-conditions/
-* &U< K( &G K(I: o #2 + ?: NR + ) ' ?\ + <": -2A #2 ?\" •
• "Intellectual Property Rights" means copyrights (including rights in computer software), patents,
?\ K& #'  B" ?\ K!#$ ?\ K(n  9 &" GD NR + ) #<6 -* G7 K# % 6
trade and service marks, trade and business names (including Internet domain names), design
rights, database rights, semi- conductor topography rights, rights in undisclosed or confidential d &B(6 -* 7 K< .8( -) 6D  < #p &< + ?: K.@ 5' >#"  ! #pP
information (such as know-how, trade secrets and inventions (whether patentable or not)) and all n H G) n H <#'P
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D  G' n H G

7 other intellectual property or similar proprietary rights of whatever nature (whether registered or not
and including orders to register or rights to apply for registration) which may now or in the future
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subsist anywhere in the universe; EB 6D 1W= & % 2 =H V  O3
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This application form and the attached
"International terms means
Roaming" and conditions,
a value added collectively form
facility to the an Agreement
Service whereby the Customer is able ً
to use the Service whilst overseas in certain countries and cities, which Batelco has roaming g www.batelco.com
for the provision of Mobile Postpaidwith,
agreements services
at and Mobile
charges Broadband
available services,Customer
at Batelco includingService
mobileCentres or at 1 -= .O : <[ 2 1 Fa, ! " + 6D/6 F=*\ 12- + =# .-
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devices and Premium www.batelco.com/roaming;
numbers, detained in the application form. The customer hereby https://e.batelco.com/eservices/NiceNumbers -= .CA &<
• "Premium Mobile Numbers" means nice mobile numbers that are bundled with certain packages as g % #  % !-  D6 &($ 2',
D 6D    2 2', + < :"2'" •
declares to have read, understood and accepted
per the price category the terms
of the number, and and conditions
that can which
be reserved apply
and/or to thethrough Batelco at
purchased $: 12- +6 K?A( 0 6 ;= 2   +   + O : & % 6D  % + < :" %" •
provision of these Services and devices.
a pre-set premium The customer
price. also declares
For more information to have
pleasereceived
refer tothe the website link: gwww.batelco.com EB 6D #*-6 &'#2 + #@A EB
https://e.batelco.com/eservices/NiceNumbers
requested device in• a "Network"
satisfactory condition. g  %) > K;= .'" 1 <"6  %   +   + < :" "
means Batelco'sBreach of agreement
mobile and/or prior to the end
other telecommunications of the
network and systems used to
provide the Service. ٣
contract period, either through cancellation or change package, requires a cancellation fee of
• "Service" means the service(s) specified in the Application Form or under advertised or offered
S# 12- .6 K % # .3D 1 ;=  2 O6= + (o' NR + ) & < + < :"s -<  \6" •
BD 3 perline mutiplied communications
by the numberpackagesof months to beremaining
provided byfor each tolines
Batelco contract pursuant
the Customer period, into this Agreement,
further details of which can be found in promotional material or at www.batelco.com; g(SIM)s -F  \6 &"-$: .#' EB
addition to outstanding device/Agreement
• "Service nice numbr amount in
Application casemeans
Form" of device/ nice number
the Service Agreementagreement.
application form requesting 5#B `$  :  EB 2   + & %6 &*  EB Z6A C # '-Z "C # '-Z " •
Outstanding amount also includes
the Service thehas
which special
been discount customer
signed by the Customer, received
a copy offor theisdevice.
which annexed hereto; ;1-:' 2 + 5 < WC ; " 1Z
• "SIM Card" means the Subscriber Identity Module (SIM) cards (including any software or embedded
It is the customer responsibility in case
software) provided of expiration
to the Customer byof the contract
Batelco of Mobile
for the provision of thePostpaid
Service, including, but not
services including mobile devices
limited to,e-SIMtocards;
change the package if desire to change to any other
• "VAT" value-added tax (VAT) imposed on the products and services offered by Batelco as mandated
mobile package. I confirm by thethat the details
applicable tax law provided above
in the Kingdom (including but not limited to the
of Bahrain;
e-mail address)
2 areCOMMENCED
accurate andAND that it is my responsibility
DURATION OF AGREEMENT to inform Batelco of any changes  6 #"A( G  2
to such informationThisby calling 196,
Agreement visitingonany
commences the Batelco
date that shop or using
the Service Batelco’s
Agreement- self service
Application Form is signed by duly .١٩٦1B 1#ZA 1#8 .'" 1   d  % #"A #" T- + #"A( ;- D '-
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channels. authorised representatives of Batelco and the Customer. The duration of this Agreement shall be as O Y6 6 K>') n"6 + Fa M !- !  , (24) 1-B6 <D 6D , (12) B + q     + O : F
specified in the Application Form for a period of twelve (12) months or twenty-four (24) months unless X OD
terminated earlier in accordance with the terms hereunder.

3 RIGHTS AND OBLIGATIONS &=(6 ?:. 3

3.1 The Customer agrees to pay the Charges and Batelco agrees to provide the Service in accordance with : ,' 2 EM
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the terms of this Agreement. All Charges shall be paid directly to Batelco, in accordance with the billing 5 "
0 + 629 -' EM + 629 -' 'B #A i 2
 .2 F $ + ;=  + O : T-
cycle set out in the Service Contract-- Application Form, within the date specified on the Customer's Bill #A 1 #"6 T)  H .+ 629 ; < 6D "9 ; B EB -*- &U- <
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issued by Batelco. Charges may be paid to Batelco by credit card, debit card, and/or cash. Customers
ID No. receiving electronic/physical bills shall immediately inform Batelco of any changes to their e-mail/physical g www.batelco.com EB
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addresses. Hard copies of Bills are available on demand for an additional charge available at
www.batelco.com
3.2 Batelco may suspend or terminate the Service if the Customer incurs outstanding unpaid charges for other g;= 2   VD & % B  #p :)
 ;= V  & 36 RM  % G M 6D >#< 2' >:- 3.2
services provided to the Customer by Batelco.
ID No.
3.3 If the Customer does not pay a Bill by the due date, Batelco shall have the right, at its discretion and :+ K;= <,M ;6O6 V  )\ K>: 2' ;i KO : T- : 
D   ;= !- ! RM 3.3
without notice to the Customer, to: #3 O #6b) ;= .:-6 K;= 2 F & / 
D I): B  #p :) ]' .-: 3.3.1
3.3.1 Transfer the unpaid billed amount to the account of any other service(s) provided to the gO : T- \ B & %/ % X0F .8 2 F $  -D  C +

Customer by Batelco, and the Customer shall be liable to pay all charges on any bill issued by Batelco
for such service(s) by the due date;3.3.2 Deduct the unpaid billed amount from any payment or credit k ?A
D 6D ?A( 0 6 2 .'" 1 ;= >:) #@ 6D &B 
D 1   #p >:) ]' !$ 3.3.2
due to the Customer by Batelco under this Agreement or any other agreement for service(s) provided .;= 2 F & / %
by Batelco to the Customer. The rights in this clause are in addition to any other rights that Batelco has >#< + \ NR +  KY66
2\7 X0F 1Z 2   VD ?\ -D EM A X0F  + ?: hC6
under these terms and conditions, including the right to suspend or terminate the Service or any other .H   VD  
D 6D  % G M 6D
service provided by Batelco. #3 >#' !-6  - 3 ^% '<- KNR < . T- 1 - 30 U K *  ^% .#L OBM ;= ;2i 3..3
3.3.3 the customer may reconnect a disconnected line, free of charge, within 30 calendar days from
the date of disconnection. After which, the line is considered new and all new line charges shall apply.  - * ^%

3.4 USAGE:
 %( 3.4
3.4.1 Without prejudice to clause 3.4.2 below, Batelco advise customers: (a) when their Service usage :;= tU9 FO3 .H 2 0' 3.4.1
has exceeded their chosen BD limit; and (b) that the Service will be blocked as a consequence of 6 g;= X
0 (I.O) ]'  EM  %
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exceeding such limit.*
.) 0F .8 J6* *# *: h  % ;D (I)
*3.4.2 Batelco notes that it may be unable to advise customers that when they have exceeded their
chosen BD limit in the given situation(s): :\ + NR6 KX# "
0 BD E$"7 : !FJ6* 1B 1W= tUM #B 0<- " 5 D EM 2 H, # 3.4.2*

I. during a continuous Service session; g)  %  U .6D

II. while roaming; * G qD .# q
III. or in case of any technical failure in the system. .
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The above-mentioned provision is not applicable to data roaming services. It will be applicable to local K& #'
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voice calls and data usage, as well as international voice calls. .#6  #$ &2 EM Z9

3.4.3 The Service, including International Roaming, may be temporarily unavailable due to certain .H O36-$: ( 8 .#' EB- NR +  K #< h6 n"b .2  #p ;2 "  % ;D \U E3- 3.4.3
circumstances, including but not limited to, technical failures and system upgrades. As a result, during :#) ( " # = &A/A X0F .8 U 2 ;i KN0 *# 6 .+6  *6  m r- : &#<
# 6D # 
such period/s Batelco may be unable to:
6 gX6
0 (I.O)]'  J6* " ! % ;[ 1W= <,M (D)
a. notify customers if their usage has exceeded their chosen BD limit; and .) 0F .8 J6* *# !2 *:
# (I)
b. block their calls as a consequence of exceeding such limit. .+ZM
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 Mobile Postpaid Order form

Mobile Postpaid Application Form
  

       

6 6
In these circumstances, when the Customer exceeds any credit limit, the Customer will be liable to pay
for any additional usage.

3.5 International Roaming for voice and data is provided as part of the Service with various packages subject O : ?A6  %  EB NR "- 126 KO < &"   % 1Z & #'6 &2 +6  *   !-  12- 3.5
to the availability of such packages and a specific agreement with the relevant overseas network provider. ]' X0F ;D 1 !p EB gQ% + 2' O6= .'" 1 &2 X0F .8 @%
 - : !- .Q% + 2' O6= 
Charges for such calls are determined by the overseas network provider and will appear on the Customer's  B
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=- .: X0F + #ZM
 I)\ C-D 12- H .2 F $ + ;=  + 
Bill issued by Batelco, however the Charges may not necessarily appear on the same billing cycle where
the usage of the international roaming data/voice services occurred. The Customer is obliged to pay all &< EB $: 12- .2 !) 6D .$ F ;= ;H RM  1B  _L K+6  *   1 OA(
-
such charges whenever the Customer uses the International Roaming facility, irrespective of the Customer U 1 Q% + &2'
O6= '- + <7 @%
being the caller or the receiver of the call. Information regarding charges applied can be found on https://www.e.batelco.com/eservices/RoamingCharges/PostPaidCharges
https://www.e.batelco.com/eservices/RoamingCharges/PostPaidCharges

3.6 Data service is provided as part of the Service with most packages, and it is the customer's responsibility g"' X0 #ZM & #
D ZM 6 GLM + #% ;=6 K
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to disable the data service or add additional data to the package;

3.7 Batelco offers Directory Inquiry, Smart Guide services and other service calls for mobile customers at a X0F 1B .#@A  .O :
 .    1W= VD $ & 6 +H0 .#    6 .#    2  3.8
charge. Details of these charges are available on www.batelco.com www.batelco.com EB


3.8 Batelco may, from time to time, at its sole discretion under this Agreement: :+-  ?A( 0 6 KOA  Oi6 j n"6 1 K2' >:- 3.9
3.9.1 Change the technical specification of the Service, provided that any changes do not materially affect 6D g % GOD 6D V) EB #'H .2 &U- </&##L X0F 1
D qb (D Y K % # A &A@ .- </##L 3.9.1.
the substance or the performance of the Service; or 6D  #$ .8) #  I'7  % >#< .3.9.2
3.9.2 Suspend the Service for operational reasons (such as maintenance or Service upgrades) or because .WP I'7 6D ( % -
of an emergency.
In the cases of minor and operational reasons, for a period of 24 hours at a maximum; .E$"D :H B 24   #  6 #)' &(: +
In the cases of major reasons and/or for emergencies, a period of 30 days at a maximum; g E$"D :H - 30  Kv &(\ 6D / 6 V'2 &(: +

3.9 Batelco shall endeavor, before exercising any of its rights under sub-clause 3.4, to give the Customer an ;29  " <   <,M ;= GB9 F 3 2 0' K 3.4 #BA A  C + "\ 1 -D 2 w ;D .'" 3.9
advance notice (of approximately one (1) days for major non-emergency situations that impact the quality g( % V) EB #'H .2 EB qb " + W #p &(: + \6
- ")
of the existing services).

3.10 The Customer acknowledges that it is not possible for Batelco to guarantee fault-free Service, particularly O* q[  % O3 ;D EM   @$ gB7 1  #   1C ;D 2 H 12 #p 1 5 [ ;= - 3.10
given Service quality will be affected by the quality of interconnecting operator networks. Where a fault or .< K;= .'" 1 [ 6D .B EM 3- (
06 K2 2', 1Z $" 6D .B
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defect occurs, which is not due to an act or default of the Customer and is within Batelco's network, gB7 N .8 eU@9 <6 +  .H 2
Batelco will use all reasonable endeavors to repair any such faults within thirty (30) calendar days.

The Customer accepts to provide information and assistance as Batelco may reasonably require in order g?A( 0F 1Z O : = J* 9 2 3: " +  B)6 &< # ;= <-
7 7
3.11 3.11
for Batelco to perform its obligations under this Agreement.

3.12 Batelco will allocate a number for the Customer's use; however, the Customer does not have any ]'
D O ! RM B   _Lً !" N0 #2 ?\ 5 ;2 1 ;= ;D (M g;=
 %( !" /#$% EB 2 .< 3.12
This application form and the attached terms regardless
and conditions, collectively formpayment
an Agreement
ownership rights in that number of whether any additional was made by that number. .N0 ;= <,M < NR6 n"6
D + ##  6D ##L K#  I'7 ;= /$% !" ##L + : 2 xA: .!"
for the provision ofBatelco
Mobile Postpaid
reserves services
the right and Mobile
to change Broadband
an allocated Customerservices,
number for including
technical, mobile
operational or regulatory
reasons at any time with notice.
devices and Premium numbers, detained in the application form. The customer hereby
declares3.13 The minimum internet access speed offered by Batelco to the Customer is set at approximately 128kbps.
to have read, understood and accepted the terms and conditions which apply to the 2 2', 6 ;= 1# ): B) X0F .'- # 8 + n-#H 128 +F ;= 2   + n  9 B) E O7 : 3.13
This access speed is between the Customer and the Batelco network/node/switch in Bahrain. The internet .2 # 1B 3 .B EB <  7 1-:' Q <" " n  9 B % " .1-:' + .-: /  B /
provision of theseaccess
Services
speedand devices.
for sites Theoutside
situated customer also may
of Bahrain declares
vary astothese
havearereceived
dependentthe on factors outside of .

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Batelco's control. Furthermore, the quality of service offered by Batelco is dependent upon a number of
requested device factors
in a satisfactory condition.
limited to Breach
customerof agreement prior to the end of the
including but not local setup and WiFi.
٣
contract period, either through cancellation or change package, requires a cancellation fee of
4 SIM-CARD(S) s -<  \6 4
BD 3 perline mutiplied by the number of months remaining for each lines contract period, in
4.1 The Customer agrees that any SIM-CARD(s) supplied to the Customer by Batelco will remain the ;D6 (#H NR hU 2 O : ! ) 2' 2 E' (& 36 ;M) ;= 2 F & <
D ;D EB ;= >- 4.1.
addition to outstanding
propertydevice/ nice(unless
of Batelco numbrotherwise
amountnotified
in caseby of device/ nice
Batelco in number
writing) and agreement.
be used by the Customer in 6D Zi ;=
- ( ;D6 K=3m < $ * 6D/6 2 1B O$ 17 6 U) &G3M6 &#< 6 ;= <)-
Outstanding amount also includes
accordance with anythe specialinstructions,
applicable discount customer received
safety and security for the device.
procedures issued by Batelco and/or the X0F .B .#< 6D # 6D #3[ 6: 6D NR .<A k \7 l)- ( ;D 6 =37 + 2,7 1 .2,
[ .  6D .- <
manufacturer of the SIM-CARD(s), and the Customer will not add to, modify or in any way interfere with it
It is the customernorresponsibility
allow any other in case toofdoexpiration
persons so or attempt oftothe contract
Please, of Mobile
sell or otherwise Postpaid
encumber the SIM-CARD(s).
.=37

services including4.2 mobile devices towill

The SIM-CARD(s) change the package
be the Customer's sole if desire to change
responsibility. to any
The Customer other to notify Batelco
is advised
X0F .8 5<  & < " 6D  K;  \ + 2 tUM ;= EB6 & < U #6b) X \6 ;= .:- 4.2
mobile package. Iofconfirm
any loss,that the details
destruction provided
or theft above immediately
of SIM-CARD(s) (including upon
but not limited
becoming to the
aware of such event. The
<,i ;=
- ;D EM & < N EB :) (&2
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 #3 O #6b) ;= .:-6 .&(:
Customer shall remain liable to pay all Charges incurred with respect to that SIM-CARD until the
e-mail address) areCustomer
accuratenotifies
and that it is my
Batelco, responsibility
at which to inform
time the Service mayBatelco of any changes
be suspended by Batelco, however, SIM- & <  ' 12- ..2 & < <   ;=
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to such information by calling
CARD(s) charges196, visiting
must be paidany Batelco
in full. Lost, shop
damagedor using Batelco’s
or stolen self service
SIM-CARD(s) may be replaced at the .١٩٦ g2 .'" 1 F - : !-
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Customer's request at a charge to be specified by Batelco;
channels.
5. USE OF THE SERVICE 5.
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5.1 The Customer shall not use the Service: : %
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5.1.1 in a way which does not comply with the terms of any laws or any license applicable to the K;= < 6D #\(  6D #  " #p -P
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Customer, or that is in any way unlawful or fraudulent or, to the Customer's knowledge, has any hP
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unlawful or fraudulent purpose or effect, or which infringes or may potentially infringe the rights
(including intellectual property rights) of Batelco or any third party; grq

ID No. 5.1.2 In connection with (without prejudice to the generality of sub-clause 5.1.1 above) the carrying
out of a fraud or criminal offence against Batelco or any other party; or
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5.1.3 to send, knowingly receive, upload, download, use or re-use material which is abusive,
offensive, indecent, defamatory, obscene or menacing, or in breach of copyright, confidence, privacy
or any other rights which is liable to incite racial disharmony or hatred, or which comprises of a virus 6D \ KF K#"UD ( KA)< Ky#) '< O
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ID No. or other code liable to cause loss or damage; or
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5.1.4 to send or procure the sending of any unsolicited advertising or promotional material; or 6D g#  6D ;  ')- ;D 12- k =
D 6D &6# EB . + N

5.1.6 allow the Service to be used, modified or adapted to transmit voice or data on the public 6D gP ;6O 1 #*-6 O 6D & UB9 1
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telecommunications system of either Batelco or any other third party telecommunication provider.
6D g( % NR + ) 2 BD EB +' #q[  ;2- "  D 2 V - 5.1.5
5.2 Batelco shall have the right to enforce the obligations set out in sub-clauses 5.1.1 to 5.1.6 inclusive by
suspending or terminating the Service forthwith without notice if the Customer is in breach of them. Please
refer to our Code of Practice for further information as to how Batelco shall treat breach of these terms and &($ &  O6=
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conditions https://batelco.com/support/ .k
Fair Usage Policy
<,M ;6O6   % G M 6D >#< U 1 5.1.6 EM 5.1.1 #BA &A + O : &=( >#' + >: 2' 5.2.
5.3 With regards to data usage, the Customer agrees that Batelco's mobile data services are provided on
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network resources and infrastructure shared between Batelco Customers. Batelco is committed to provide
the best possible mobile data service at all times to all its Customers and therefore applies a Fair Usage
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Policy to ensure that Customers act reasonably when using Batelco's mobile data services. Batelco will
continually measure the performance of its mobile data network and take appropriate measures against
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users that make excessive use of the mobile data service and whose activities significantly contribute
towards the risk of reduced speeds and/or quality of service for the rest of Batelco Customers. These K5#B6 . WJ #* &"67 #3 +     2 & #   .CD !-  2
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measures may include notification to the Customer for excessive usage, moving the Customer to a ) .< .2 K2 H @%    & # & % 1W=
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different data plan or restriction of download speed for the Customer. The Fair Usage Policy may be    & #   ; %)- 1-0 1# %) Z '  &G39 R%6 K    # 2', GOD w# 2
accessed at https://batelco.com/terms-and-conditions/ &G39 X0F 1C " .2 1WJ #'  % O3 6D / 6 &B) zA%  + #'H .2 ! D !F) " +6 KYA .2
.#@A EB UP( ;29 .;= .-=  B ## 6D KA% & #  EM .#< . 6D KYA 5 % ;= <,M
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6. LIABILITIES AND INDEMNITY _-<6 #6b) 6.
6.1 Batelco shall not be liable to the Customer in any event for consequential, indirect or special damages ;2 16 KeD ;  6D @ 6D ,' #p K#   &#A 1B \
D + ;= X* #  " 6b) 2 ;2 1 6.1
or for loss of profit, and shall not otherwise be liable to the Customer except in the case of negligence or 6b) 2 ;2 ;D 3 RM6 .#Ac 6D #6b) K2 .'" 1 < #$ 1B !3 FM \ + (M ;= X* 6b)
willful default of Batelco, its officers and employees. If Batelco shall be held liable to the Customer, its 1 1 , 12    % . :)
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0 ]' + $: ;2 ;D *- #6b) ;i K;= X* #  "
liability shall be limited to an amount equal to the Charges payable for the Service for the first twelve (12)
.#6b) ') u : 5# !
0
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calendar months of its Service Contract, in which the cause of action giving rise to the liability arose, or if
 Mobile Postpaid Order form

Mobile Postpaid Application Form
  

       

6 the Service Contract has not been in place for twelve (12) months, the Customer's liability shall be the
6
average monthly charges payable by the Customer to Batelco from the commencement date of the Service
to the date of the action giving rise to the liability, multiplied by twelve (12).

6.2 The Customer will indemnify and defend Batelco against all claims and proceedings whatsoever and 6D ##\ n H G) #A#H6 <#'P n H -D &G396 &' #3 .  B  -6 2 z<- ;D ;= EB 6. 2.
howsoever (whether actual or threatened) arising out of Batelco's performance of its obligations under this +6  D6 ? $ 2 n$ P K % ;=
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Agreement and the Customer's use of the Service so long as Batelco acts in good faith and in the absence .#Ac 6D #6b) K2 .'" 1 < #$ 6D FM
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of negligence or willful default on the part of Batelco, its officers or employees.

6.3 Nothing in this Agreement shall exclude or limit the liability of either party for death or personal injury
resulting from the negligence of that party or its directors, officers, employees, contractors or agents, or in FM 1B 3  #$% e6* 6D & 1B 1# 1
D #6b) $:- 6D + 8)- ;D 12- ?A( 0F + G+, 3- ( 6.3.
respect of fraud or of any statements made fraudulently by that party or its directors, officers, employees, 6D h NR 1B O@ #\ & #
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contractors or agents. .5WUH6 6D 5- < K5#Ac K5#6b) K5-- 

7. EVENTS BEYOND BATELCO'S REASONABLE CONTROL 2 # ? 1B 3 u \D 7.

7.1 Batelco shall not be liable to the Customer if it is unable to perform any obligation or provide the # ? 1B Q '
7 & % # 6D = 1
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Services because of any factor outside Batelco's reasonable control, including (but not limited to) act of Krq hP . 6D #$ K+B @ ' Ky# -3 h6c K>-\ K#M OM ($: ( 8 .#' EB (NR +  KH
God, fire, extreme weather conditions, industrial action, default or failure of a third party, war, act of .\ 6D l) ;#$B K#  &Z K#FM BD K+6O 6D +2\ G3M KI\
government or state, terrorist acts, civil commotion, insurrection or embargo.

8. TERMINATION 8.
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8.1 The Customer may terminate this Agreement and hence, the Service at any time by providing a written K?A( G M \ +6 .j h \6
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notice to Batelco. In the event of termination or cancellation, or default on payment before the end of a GL9
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fixed & " #36 & %6 &<#' 2 =H V   #< .W 1 X#p 6D +*-6 #2 + lZ F H 2'
Agreement term, the Customer shall be liable to pay an early cancellation fee as identified in Application
.2' $(
Form.

8.2 In the event the Customer has any outstanding bill for any other Batelco mobile service purchased from
Batelco on credit, Batelco has the right upon giving the Customer not less than one (1) day notice to K: 2 xA: K1-  2 1 Fa, !    2 &  1
7 ;= V  :)  O36 \ +6 8.2
terminate this Service or any other service provided to the Customer by Batelco.
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8.3 Upon termination of this Agreement, all charges due by the Customer up until the date of termination to
Batelco shall be payable immediately.
.A EB 2' 5#B :) ]' #3  - ;D ;= EB *- 5 i K?A( 0F G M \ + 8.3
8.4 Without prejudice to Batelco's other rights of termination under this Agreement, Batelco may terminate
this Agreement at any time upon providing an Advanced Notice Period. In the event that this Agreement is G 9 + V7 2 ?: U9 ;6O NR6   <,M  !-  B n"6
D + #"A( X0F G M 2 H J*- 8.4
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7 terminated pursuant to this sub-clause 8.4, Batelco shall not levy any termination charges on the
Customer. The Customer will be responsible for settling any outstanding Device charges. .J* :)

D -) 1B (6b) 7
This application form and thetoattached
8.5 Pursuant clause 11terms and conditions,
(Changes) collectively
of this Agreement, form may
the Customer an Agreement
terminate this Agreement and   G M

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provision of the Service at any time without any applicable Service(s) termination charges in the event that
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for the provision ofBatelco
Mobile Postpaid
varies its termsservices
of this and Mobileresulting
Agreement, Broadbandin an services,
increase in including
the Charges mobile
or changes that may
alter the terms of this Agreement to the Customer's detriment. .;= I)\ EB #"A( X0F Y6,
devices and Premium numbers, detained in the application form. The customer hereby
declares9.to have read, understood and accepted the terms and conditions which apply to the
BREACHES &H ( 9.

provision of these9.1Services andterminate

Batelco may devices.this The customer
Agreement also declares
immediately on writtento notice,
have ifreceived the
the Customer: :+-  ;=
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9.1.1 commits a material breach of this Agreement, and fails to remedy such breach. For the avoidance of  .#< O
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requested device doubt,
in a satisfactory
material breach condition.
shall include Breach of the
failure by agreement
Customer to prior to the
pay one or moreenddue ofand
thepayable Bills; or 6D g  :)
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contract period, either through cancellation or change package, requires a cancellation fee of
9.1.2 is the subject of a bankruptcy order, or becomes insolvent, or makes any arrangement or
composition with or assignment for the benefit of the Customer's creditors, or goes into voluntary OBM 6D (#A$ C 6D K5# WO :$ 5#2 1B J  6D &'# .<
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BD 3 perline mutiplied by the
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for reconstruction amalgamation)for each lines contract
or compulsory period,
liquidation or in
a receiver or an
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administrator is appointed over the Customer's assets.
addition to outstanding device/
9.2 If any nice numbr
of the events detailed amount in case9.1.1
in sub-clauses of device/
and 9.1.2 nice number
above occur,agreement.
Batelco may, by notice to the
Outstanding amount also includes
Customer the out
whilst setting special discount
the reasons for customer
suspension,received
suspend for thethe device.
Service or any part of it, without
prejudice to Batelco's right to terminate this Agreement. Where the Service or any part of it is suspended, - (I'7 - : 6 ;= <,M 'B - 2' 12- KXUBD 9.1 #BA A + :Z &(: 1
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It is the customertheresponsibility
Customer mustin paycase of expiration
the Charges for use of ofthe
the contract
Service of date
until the Mobile Postpaidof this Agreement.
of termination
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services includingIf mobile devices
the complete Service to ischange
suspended the(but
package if desire
not if Batelco to change
only suspends partto anyService)
of the other for a continuous 28 &   ( % 1 G=3 >#< 2 n" RM S# 126)  % >#< ! RM .?A( 0F G M 1#\ EM
  
=(
period of twenty eight (28) days, then the Customer may give notice to Batelco to terminate this Agreement
mobile package. Ipursuant
confirmto that
clause the details provided
8 (Termination) above (including but not limited to the
of this Agreement. .?A( 0F G M 6C 2 <- ;D ;= EB *- F B K-
e-mail address)
10. areSUSPENSION
accurate and OFthat it is my responsibility to inform Batelco of any changes
SERVICE  % n"b h-9 10.
to such information byevent
In the calling 196, visiting
of suspension of theany Batelco
Service, shop orCharges
all recurring using shall
Batelco’s
continue self
forservice
the continuation of the .١٩٦
W M 6D  % O< 1#\ EM n"b h-9  U  % -6 
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channels. Service during the suspension period until the service is restored or terminated. The Customer is obliged to .2 EM :) ]' #3 O ;= EB *-6
pay all outstanding Charges to Batelco.

11. CHANGES &U- < 11.

Batelco may vary its terms of Agreement subject to issuing a notice to the Customer in accordance with H0 &U( 1B o RM .>') <,9 A 6 ;= <,M  @M Y  @% #"A( Y6, ##L 2
 "
the Advance Notice Period. Should the aforementioned variations result in an increase in burden on the G M + >: ;= N#) K#"A( 3  % ;= <A  + zA%  6D #"A( 3 ;= EB G< + O-J XUBD
Customer under the Agreement or a reduction in the Customer's benefit of the Service under the .>') <,9 
U 1 - (30) 1#qUq ;Cp + NR6 K2' G 9  

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Agreement, then the Customer shall, within thirty (30) days of receipt of the Advance Notice Period, have
the right to terminate the Agreement without any early termination Service charges.
ID No.
12. NOTICES &<,9 12.
12.1 Any notice to be given by the Customer to Batelco shall only be effective in writing and delivered to .1-:' 2 & % 2 2 EM 5$-M !6 2 ;H RM (M 0 ;2- ( 2' ;= 5 - <,M
D 12.1.
Batelco Customer Service Centres, Kingdom of Bahrain.
(+ 629 6 +:) ; < EM 5#@ !6 #H 6D
UB9 .W6 'B ! RM 0 ;2- ;D *- ;= 2 5  <,M
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ID No. 12.2 Any notice to be given by Batelco to the Customer shall be effective if through media communication . % P  + XHR ! " ;= N0 !"
D EM 5M ! 6D
or in writing and delivered to the address (physical or electronic) or sent to any relevant contact number of
that customer set out in the Application Form.

13. MISCELLANEOUS B  D 13.

13.1 Batelco may assign, novate or sub-contract any of its rights or obligations under this Agreement, >:- (6 .?A( 0F + #B `$  "\ 1
7 k hP  "< 6D <  ' K.-: 2
 ;D 12- . 13.1
subject to the Customer's prior written consent. The Customer shall not be entitled to assign, novate, sub- `$  5= 6D 5"\ 1
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- ;D ;=
contract or otherwise dispose of any of its rights or obligations under this Agreement
.(#H 2  NR EB ?A( !- ! ) ?A( 0F + #B
(unless otherwise agreed with Batelco in writing).

13.2 You, the Customer, hereby consent that Batelco may assign its right to collect outstanding debts from Kn D .rq hP 1 1# -  >-P 1B N  :) ;-  .#$: 2 H J*- 5 D EB 0F 3 > K;= Kn D 13.2
You to third party debtors. You, the Customer, hereby acknowledge and accept that any information .13.2.:) N -O /#$% zL '3   &<
D
%) " 2 ;D EB #q X0F 3 >6  K;=
provided herewith may be used by Batelco for the purpose of assigning Your outstanding debts. V  EM  8) N0 *# K# Z 6D :Z6 n H G KV7 & C #3 ;i K?A( 0F + 5#B `$  F  G 8
) &"A( #3 +L-6 O : Z ><- # # < hP7 1# .2 !FA ?A( 0F 1C- 6 #  " 5 e)
13.3 Unless expressly provided under this Agreement, all other warranties, whether expressed or implied, .8- :6
are hereby excluded to the fullest extent permissible by law. This Agreement constitutes the entire
understanding between the parties with respect to the subject matter hereof and supersedes all prior or
contemporaneous agreements.
 - + &< #3 ;[6 ?A( 0F +   #\U$ > 5 ;2 ;[ 2' ;= <- K?A( 0F 3 13.4.
13.4 The Customer hereby represents and warrants to Batelco that the Customer has full power to enter . * #3 1 H6 #"O K:#:@  % P  +  #C !- 6D/6 2' ;=
into this Agreement and that all information supplied by the Customer to Batelco and/or entered onto the
Application Form is true, accurate and complete in all respects.
0 #p 
D  ') ;D 2' >:- .0 ?A( G=3D # ;2 ;D *# K#  " 0 #p ?A( 0F O  \D ;H RM 13.5.
13.5 If a provision of this Agreement is not legally effective, the remainder of this Agreement shall be .0 { #  "
effective. Batelco can replace any provision that is not legally effective with a provision that is effective.

13.6 In the event (and to the extent only) of any conflicts or inconsistencies between these Terms and 0  2 G=37 1
D 6 gY66
2\7 X0F 1# &C"  6D &U
D (^ 5 e) : EM6) O36 \ + 13.6.
Conditions and any of the constituent parts of this Agreement, then the order of priority shall apply starting   !q 16 Y6 6
2\7 X0 G  -67 D ' >#' !-  #\ K?A(
with the Service Contract Application Form, and followed by these Terms and Conditions.

13.7 This Agreement shall be governed by and interpreted in accordance with the laws of the Kingdom of 2 !H: -$: #WC ) EM 5PD C%- ;D6 1-:' 2 1#  6 ?A( 0F )A-6 ! - ;D *- 13.7.
Bahrain and the parties submit to the exclusive jurisdiction of the courts of the Kingdom of Bahrain in
.&B=  .* ><- # 1-:'
 Mobile Postpaid Order form

Mobile Postpaid Application Form
  

       

6 relation to all disputes.

6
EB $( 6 (&H) 17881144 6 (Om) 196 EB $( ;= J*- K?A( 0F 3 hU s F ;H R 13.8
13.8 The Customer may raise a dispute under the Agreement to Batelco through the following hU% \ ;= J*- K2 E V2 !-  1 - 60 U hU% .\ !- ! R .www.batelco.com O3
"(
channels: (1) by calling 196 (Residential) or 17881144 (Business); or (2) using other contact
www.tra.org.bh " -J 6D ( 81188) EB $( &($( !#  y#F E
details specified on www.batelco.com. Should the dispute remain unresolved by Batelco for a
period of more than sixty (60) days from being raised to Batelco, or should the resolution issued in
relation to the dispute not be up to the Customer's satisfaction (regardless of the expiration of the
sixty (60) day period), then the Customer may r may refer the dispute to the Telecommunication
Regulatory Authority (TRA) (call 81188 or visit www.tra.org.bh for contact details) for resolution.
Please refer to our Code of Practice for further information http://batelco.com/support/code-of-
practice/.

14. DEVICE INSTALLMENT =37 Y)"D 14.

These terms and conditions add to and vary Batelco's postpaid mobile Customer Terms and Conditions .    % 2 1WJ Y6,6
2\D .- ' 6D ZM EB Y66
2\7 X0F .<
14.2 For some Device offers, an upfront and/or down payment amount is required which is identified at time of . !-  n"6 + O : ]' )\ NR6 =3( z6B _<'
 ]' O 3- 14.2
application.
14.3 The number of device installment services per customer is at Batelco's discretion, subject to Batelco's EB OB(6 ;J .2 =37 1 O B l  # 2M !## 2 #-< 6 ;2- ;J .2 J* Y)"D &  O < E$"7 : 14.3
internal processes, including but not limited to, the Customer's credit history with Batelco. .2  5 + W( T-
14.4 The first installment will appear in the next due bill with further installments due on a monthly basis on or A + X < 6D T- SA +
, wD EB < # :) Y)"7 +  # :) A + 67 ^) - 14.4
after that date. The Customer shall pay all installments for the Device; Monthly installments shall be billed 2 Y66
2\7 6 2 #-< 6 Y)"7  ! .J* @% Y)"7 #3 O ;= EB 3-6 #
in accordance with Batelco's standard and published Terms and Conditions as amended from time to time. .j n"6 1
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14.5 Subject to any Supplier/Manufacturer warranty rights the Customer may have in relation to the Device, the 6D J* OBi .' 1 2 ;i K $ 6D J* O6= 1 ,'  ' '3 ;= ;2- + K?: 1
D B  14.5
return of the Device or exchange for another device shall not be accepted by Batelco under any 6D ; A NR +  ghc
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D 2 .: 16 .5<#'P n H  hc
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circumstances whatsoever. Batelco shall not accept any liability for the Device in any circumstance
.
including loss or damage. In the case of Supplier/Manufacturer Device warranty rights, the Customer shall
claim these directly from the relevant Supplier/Manufacturer.
14.6 All Device warranty provisions are the sole responsibility of the Supplier: :+j J* O6= .:-6 ^ J* O6= EB ;C O  #3 #6b)  14.6
The Device Supplier will be responsible for the warranty/ support of hardware and software supplied/any .J* + k hP F- o/& <
D/F- + o'6 J* + A !B /;C #6b)
third party hardware/software in the Device. The Customer acknowledges and agrees that all claims in .J* O6= >-P 1B 6 J* ;Z PM + ! ;D *- J* < &' #3 ;[ >-6 ;= <-
relation to the Device shall be made under the Device Warranty against the Supplier.
14.7 Any upgrade (software/hardware) of the Device desired by the Customer shall be dealt with the respective #ZM #2 -D .:- ;D ;= EB6 .NR ;= P RM (o/ & <) J* r- : #6b) + < J* O6= .:- 14.7
Device Supplier and the Customer shall bear any additional costs separately. ..$A  .2
14.8 Title of ownership to the Device shall be passed to the Customer upon receipt of the device retail value in . <   G  B 6D J* 2 # !) B ;= EM J* #2 >\ :- 14.8
full or upon completion of the Device contract period.
14.9 Customers who wish to cancel/purchase a new Device on installments or cancel their current package or .J* EB +' ]' O KV " EM : 6D "' GLM 6D J* B - */GLM + 1#'p 1W= EB 14.9
7 change it to another one must pay the remaining balance of the Device for the remaining months of the
contract and/or any additional fees related to the Customers' contractual obligations as well as the received
_#A%
D6 ;= - "< &=( )\ #ZM

D E Z9 < 1 #' ,7 wD EB ]' 0F I)\ !- 7
J* #" 1 ;= 5#B .$\
discounts on the device price
This application form and the attached terms and conditions, collectively form an Agreement ً
for the provision
14.10 ofUpon
Mobile Postpaid
completion of services
the contractandperiod,
Mobile theBroadband services,
Customer will including
have paid for the mobile
Device in full, and the )\ '  VD "
D EM "' ##L ;= ;2i6 .2 J* >:) ]' O " ;= ;2- K <  G   14.10
customer can change his package to another Batelco package if he wishes. 3:
devices and Premium numbers, detained in the application form. The customer hereby
declares14.11
to have read, understood
Batelco and this
may terminate accepted
Agreementthe terms
for anyand conditions
material breach which
by the apply to the
Customer, in which case the
D EM Z9) .2 J* #" ]' 1 E'  O ;= EB6 K 
7 ;= s  B #"A( X0F G M 2' >:- 14.11
Customer must immediately pay the outstanding device amount in full (in addition to any other outstanding .#"A( X0 " J* Y)"D O + #[
D <- K'-6 N ' * . (VD &:)
provision of theseamount
Servicesand and
devicedevices.
discountsThe customer
received). alsoavoidance
For the declaresof to havethereceived
doubt, failure to the
pay an installment on
requested device time
in ashall be an event of material breach.
satisfactory condition. Breach of agreement prior to the end of the
٣
contract14.12
period, either through
Prior to the sale cancellation
of the Device, theor change
Customerpackage, requires aforcancellation
shall be responsible fee of the Device
physically inspecting .#< < .'" J* 'B EB O3 &A@ 1 H[  3 EM KJ* /: 1B (6b) ;= ;2- KJ* # .'" 14.12
along with the specifications on the Device package before proceeding with the transaction.
BD 3 perline mutiplied by the number of months remaining for each lines contract period, in
Once purchased, replacement or return of Devices shall only be accepted after being inspected and E$"D : + J PM 1Z NR6 K.: -  .'" 1 #B 6 $: < (M B3M 6D =37  ' !- 1 KG O*
addition14.13
to outstanding device/ nice numbr amount in case of device/ nice number agreement. 14.13
approved by Shop Manager with a maximum timeframe of 15 days from the date of purchase. .G T- 1 - 15
Outstanding amount also includes the special discount customer received for the device.
20 NUMBER PORTABILITY
"7 .   20
It is the customer responsibility in case of expiration of the contract of Mobile Postpaid
20.1 Terms applying where Customer has ported (transferred) a number allocated to a Donor Operator to :l  .L NR 1 2 EM l  .L $$%
"7 \D .-: ;=
#" \ + >'  +
2\7 20.1
services includingBatelco,
mobilefrom devices to change
that Donor operator: the package if desire to change to any other
mobile 20.1.1
package. ICustomer
confirmshallthatnot
thebe details provided
entitled to above
transfer the ported(including butother
number to any notBatelco
limited to the
customer 2 1WJ 1
7   !" .-: ;= >:- ( 20.1.1
e-mail address) are accurate and that it is my responsibility to inform Batelco of any changes
20.1.2 Customer shall not be entitled to request a change in number, however, Customer may terminate the k !" VD   P6 #"A( X0F O  )\  % G M 5 2- 126 K  !" ##L - ;D ;= >:- ( 20.1.2
to such information by calling
Service 196, visiting
in accordance with the any Batelco
provision shop
of this or using
Agreement andBatelco’s
reapply forself
the service
Service under a separate .١٩٦
number, and
channels.
20.1.3 Batelco shall be entitled to progressively suspend service features, up to and including termination of the EB NR l  .L   P RM <,M ;6O ?A( 0F G M6 #H  % G M E\6 #*-   % -= >#< 2' >:- 20.1.3
Service and this Agreement without notice, if requested to do so by the Donor Operator on the basis that   !" ><- # l  .L N0 :) ) X# -) !- ! ;= ;D wD
Customer has not settled previous overdue bills rendered by the Donor Operator in relation to the ported
number.

20.2 Terms applying where Customer wishes to port a Batelco number to a Recipient Operator: :!) .L 2 !" .-: ;= 'p \ + >' + O ' 20.2

ID No. 20.2.1 Customer is entitled to port the Batelco number to an account held with a Recipient Operator, by .2 2', 1 !" .  !) .L EM N0 P !-  NR6 !) .L V  k I)\ EM 2 !" .-: ;= >:- 20.2.1
requesting the Recipient Operator to port the number from Batelco's network. In such circumstances, EB :) ]' #3 E' r#\
 .2 5R !" .: + 5  G 9 'P
" " ;= ;2- h6 X0F .8 +6
Customer will be deemed to have requested immediate termination of the Service under that number, ?A( 0F O ' 6   '36 2 l$  % G M 1B *

D EM Z9 ;=
where upon all outstanding charges due by Customer to Batelco in addition to any terminations fees, shall
continue to be due and payable in accordance with the terms of this Agreement.

ID No. 20.2.2 If a Customers payment to Batelco is overdue and not paid in accordance with the terms of this -= >#< 5#M !" . !
0 !) .L 1 2  K?A( 0F O ' 6   ! 6 2' :) ]' s F n H RM 20.2.2
Agreement, Batelco may request that the Recipient Operator progressively suspend Service features, up .  !" EB #H  % G  E\6 #*-  ;=    %
to and including termination of the provision of services being provided to Customer under the ported
number

21 MOBILE PREMIUM NUMBERS =#   

"D 20.1
21.1 Requesting a Premium Number: Customer may reserve a requested Premium Number through Batelco's 21.1
mobile numbers' webpage or through other channels for a period not exceeding two days (after which the !- !  =*: GLM !- F <) 1## J6* ( A   
"7 2 " 'B =# !" =*\ ;= 12- :=# !" P
reservation is cancelled unless customer approaches any of Batelco's sales channels for activating the .(+ < =# !" .#L 2' < &<#' & " 1
[ $( ;=
number).
21.2 A Premium Number can only be used with a Batelco service which corresponds to Batelco's allowed use 21.2
of the number range. .
"7 ?  2 5 l)
0
 %(  > + 2 &  V \M  (M =# !"
 % 12- (

21.3 Batelco has the right to terminate this agreement immediately as per Clause 9 (Breach), or if Customer !" ^ EB :) ]' O + ;= >AD " \ + 6D K(&H () 9 O 6  ?A( 0F G M + >: 2' 21.3
fails to pay any outstanding amount for a Premium number line. .=#
21.4 Following termination of this agreement, Customer loses the right to use the Premium Number. Batelco !"  .< +) >\( n"6
D +) .2 >: 2 xA:6 =# !"
 % + 5\ ;= )%- K?A( 0F G M B 21.4
has the absolute right (at any later time) to deal with the Premium Number as it deems appropriate without ]'
7 3M
D s F ;2- 16 .k G+,
D 6D Z7 r#\ 1 ;= X* #6b)
D .: ;D ;6O '  X H =#
being liable to Customer in damages or otherwise. There will be no refund of any amount paid for a .=# !" .  <O ! #
Premium Number.
21.5 Each purchase will require a separate Smart Card/CR to avoid one interested party acquiring all available 6:6 
"7 # + :$ 5 hP G,  * .$A 
* .* 6D #H0 "' !" !-  G, #B .H  21.5
numbers and attempting to resell them at a premium price l h  #B <[ <# OBM
21.5 Rights in a Premium Number: Other than the right to use the Premium Number, Customer does not 1 !p EB =# !" + :$ 6D >\
[ ;= - ( K=# !"
 % + >: G 8 :=#
"7 + ?: 21.6
acquire any right or interest in the Premium Number notwithstanding the duration for which the number =# !" ;= /$ RM .=# !" . n &B 
D 6D !" ;=
 % 6D !" &O \ ;2 " + # = A
may have been assigned to or used by Customer or any payment which may have been made for the
2\D6
2\7 X0
=# . =# !" + ?: 1 
D + >: 5 ;2- 1 /% NR ;i K-O A$ k /%
Premium Number. If Customer allocates the Premium Number to another person privately, that person has
no right of any kind in the Premium Number but will be bound by these terms and the terms and conditions ."U< &R 2   Y6,6
of the relevant Batelco service.
21.6 Changes to Numbers: Batelco reserves the right to change a Premium Number (and it may end up less 21.6
desirable) without being liable to Customer in damages or otherwise. Changes may occur as a result of a
change to the National Numbering Plan, Batelco's numbering plan, a direction given by a government or " .k G+,
D 6D Z7 r#\ 1 ;= X* 6b) ;2 ;D ;6O =# !"
D ##L + : 2 xA: :
"7 EB &##L
regulatory authority, a telecommunications network change (whether initiated by Batelco or otherwise) or at K&($( !#  y#F 6D 2: 1 &#< 6 @ K!#" 2  K# P !#"  ##L *# &##L X0F .8 u :
 Mobile Postpaid Order form

Mobile Postpaid Application Form
  

       

6 Batelco's discretion. .2 1 `  6D K)VD hPD 6D 2 1 O' n H G (&($( 2', + ##L u6 \
6
21.7 Transfer of ownership of a Premium Number to another person is not allowed: Batelco will not support or 1 =# !"
 % EM +CA @ &'#
D .#)
 6D 2 !B  1 :k /%, EM =# !" #2 .-: l)- ( 21.7
facilitate any private arrangement for the use of a Premium Number by another person. Customer cannot !q 16 - "< &=(6 :) ;-  -) 5 2i  M6 k /% =# !" #2 .-: ;= 12- (6 k /%, .'"
transfer ownership of a Premium Number to another person but can settle outstanding debts and 2 #) 6 ^% " EM
Ob- h    2 " 6D =# !" EB :) ]' -) + ?A9 ;M .GL9
contractual obligations and cancel. Failure to settle outstanding amounts for the Premium Number or
Batelco Mobile Package will result in line disconnection as per Batelco's credit control policy. The number .#' !" .-: !- KNR < 16 ;-  + !2:
will then be reassigned for resale.
21.8 Premium Numbers (priced numbers) are bound to the specified Batelco mobile packages as listed on 6D   
"7 2 :A@ EB 3  +F H    @ &"   %  # (  <) (=#
"7 21.8
Batelco's mobile numbers web page or bound to a specific mobile package declared in an agreement.  @ &"'  # <)
"7
 % 12- ( .?A( 0F + #B `$     "   %  #
Priced Numbers bound to specified mobile packages cannot be used with a mobile package with lower + .(# *  
"7 W" 1Z n H RM (M) 37 B  " EM -: (6 K."D -,
  F "   
monthly charges, nor migrated to a pre-paid package (unless from Flexible Free numbers). However, a
Priced Number can be used with a mobile package of higher monthly charges. .EBD -,
  F "  <) !"
 % 12- 1#\
For detailed information please refer to the website link: https://e.batelco.com/eservices/NiceNumbers
21.9 Customer acquiring a Priced Premium Number free of charge or at a discounted price, indicates Customer
D  ;B 5 6 2 1  % ?A EB 5 EM #- 5 i K_A% <) 6D  * <) =# !" EB ;= .$\ \ + 21.9
agreeing to a 2 years Batelco service agreement for any of the specified mobile packages, as further @%
2\7 X0 ;= 5# .'-
0
# 1 G  NR6 K>) Y + .#$A HR H K# <    &" 1
defined in the previous term, starting from the day of Customer's acceptance of these Premium Number !" +#: <) -6) =# !" GLM
  - ;D ;= 1 - 1#<  .'" 2   ?A G M ;M .=#
"7
terms. Termination of the Batelco service agreement prior to the end of the 2 year period requires
Customer to pay a Premium Number cancellation fee equal to the original price of the number as listed on ! " RM) _A% <)6 +#: <) 1# ?A 6D (
 GLM ! " RM)   
"7 2 :A@ EB Q  F H
the Batelco mobile number webpage (if the amount was waived) or the balance between the original and .?A( "UB &R J* 6D  % VD GLM
 -D EM Z9 =# !" GL9
 O *-6 H .(
 _#A%
discounted price (if the amount was discounted). The Premium Number cancellation fee is payable in
addition to any other applicable Service and/or Device cancellation fees.

For detailed information please refer to the website link: https://e.batelco.com/eservices/NiceNumbers

21.10 TRA Notice &($( !#  y#F <,M 21.10

This statement is made at the request of the "Telecommunications RegulatoryAuthority" (the "TRA"):"The
TRA hereby notifies potential purchasers of telephone numbers that the TRA shall not recognize any claim ." &($( !#  y#F"1 P EB G  ;#' 0F  @M !
of ownership of any telephone number by any person. The TRA shall exercise its duties under the !"
7 #2 '
D +   1 y# ;[ 
"7 1#' 1- #3 &($( !#  y#F !< K;#' 0F 3"
Telecommunications Law with respect to the National Numbering Plan without reference to any such !#" % ><- # &($( !#  ; " .c + '36  &($( !#  y#F
 6 ./%,
D .'" 1 F
claims. The TRA shall have no liability to the holder of a telephone number whose number is affected by a
*# 5" q[- F !"
D \@ X* #6b)
D .: 1 &($( !#  y#F .&' X0F .8 &A( ;6O # P
change to the National Numbering Plan."
."# P !#"  + ##L

22 VALUE-ADDED TAX (VAT) C # '-Z 22

22.1 All amounts stated in this Agreement are exclusive of VAT.
C # '-Z 1  8) #"A( X0F + H0 ]' #3
7 22.2 Where Batelco makes a taxable supply or deemed supply of goods or services to the customer, the
charges, payment or other consideration for that supply shall be exclusive of all VAT charges, and # '-C Z ;2- ;= - - '<-  6D - F - 2
 &  6D 
D ;i 5#B G 6
7
customer shall pay the VAT in addition to the charges, payment or other consideration on the earlier of: (a) 3)- + C # '-Z
 #3 1 E 8) ;2- - 0 k + .
D 6D   6D
 ;i 0 KC
This application form
whenand
the the attached
charges, terms
payment andconsideration
or other conditions,iscollectively
made; or (b) form an Agreement
when the supply is made. ً
6D   6D
 O !-  B (D) :> n"6 + k + .
D 6D :) &B  6D
 EM ZM FO  ;= EB
for the provision of22.3
Mobile
WhenPostpaid services
customer pays and Mobile
or reimburses Broadband
the costs, services,
fees, charges including
or expenses mobilecustomer shall
of Batelco; - !-  B (I) 6D gk + .
D
devices and Premium numbers, detained in the application form. The customer hereby
also reimburse any part of such cost, fee, charge or expense (or proportion of it) which represents VAT,

 6D A2 X0F 1 G=3
D O  ;= EB *- K2' :) &A 6D &6$ 6D
 6D #2 -D - ) 6D O B6
except where Batelco is entitled to credit or repayment in respect of such VAT from National Bureau for
declares to have read, understood
Gulf Taxation (NBGT) and accepted
in the Kingdomthe terms and conditions which apply to the
of Bahrain. # O  6D ;W 1 5#B $: 2' >:-  G 8 KC # '-Z .8 +6 (  ') 6D) &A  6D &6$ 6D
provision of these22.4Services .1-:' 2 + #*#% WC + P J* 1 C # '-C ><-
Where and devices. Theforcustomer
the consideration alsosupply
any taxable declares to have
of goods received
or services the
is subsequently adjusted
requested device (including
in a satisfactory condition.Batelco
contract termination), Breachshall
of agreement prior to the
make all the necessary end of to
adjustments theVAT, including the EB 1#<- K(#"A( X0F G M NR + ) >\( n"6 + '-C <Z% & % 6D ) 1
D ]' .- < 6Z \ +6
repayment of VAT and any fees due. ٣
contract period, either through cancellation or change package, requires a cancellation fee of .:)
 -D6 '-C O  NR +  KC # '-Z EB JU &U- < #3 G3M 2
23 Personal Data Terms and Conditions #$% & #'
2\D6 Y6, 23
BD 3 perline mutiplied by the number of months remaining for each lines contract period, in
Batelco is dedicated to providing its clients with the best services. Batelco will only collect and use your
addition to outstanding
personal device/
data to nice
actionnumbr
orders amount
you have in casewith
placed of device/ nice number
us, to contact agreement.
you regarding your orders, and, should N< .@6 K  < NU< 0#A  #$% N #
 %6 * ^ 2
 . W= & % .CD !-  2
=
Outstanding amount also includes
you agree that we maythe special
do so, todiscount
keep you customer
informed received for the
of any future device.
services we believe you may be .  ;2 " &  1B s'%  KN EB G 6 KN'P `$%
interested in.
It is the customer responsibility in case of expiration of the contract of Mobile Postpaid
.#:6 *O6 * #$% & #' #* 2
 " K <3 ! + #$% & #' EM Z9
services includingInmobile
addition devices
to personalto data
change the Batelco
collected, package mayif aggregate,
desire to stratify
change andtoanalyse
any otheranonymised personal
mobile package. Idata.confirm that the details provided above (including but not limited to the #$% & #' -: 1-:' ; "  >-  N # .<6 K * .: EB ):6 #$% N # -\ 2 0[
.(2018
< 30 !")
e-mail address) areBatelco
accurate and
takes thethat it is myofresponsibility
protection your personalto inform
and Batelco
sensitive data of any changes
seriously, and treats your data in
to such information by calling
compliance with 196, visiting
the Bahrain any Batelco
Personal shop orLaw
Data Protection using
(No. Batelco’s
30 of 2018).self service .١٩٦
http://batelco.com/about-batelco/privacy-policy/ ""Opting -J >-P 1B #-) .W
U + s,( GLM N 2-
.Out
channels.
You may unsubscribe from direct market communications by visiting http://batelco.com/about-
batelco/privacy-policy/ , "Opting Out".

ID No.

ID No.