110912022, 00.07 Your Results for: Site Your Rasulls for Mutiple Choice" ‘Multiple Choice" Print this page Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) 47% Correct of 15 Scored items: Book Title: Introduction to Operations and Supply Chain me Management, 3/e (International Edition) 8 Incorrect: KIN 53% Book Author: Bozarth Location on Si More information about scori Chapter 4: Business Processes > Online Study Guide > Multiple Choice Date/Time August 31, 2022 at 6:37 PM (UTC/GMT) Submitted: 1. CLE A set of logically related tasks or activities performed to achieve a defined business outcome is a: Your Answer: (blank) 2. LEED Employees that are scattered across a large corporate campus meet to determine exactly how the BR549 forms are processed, The best tool for displaying the route these forms. take is a} Your Answer: cause-and-effect diagram. Correct Answer: process map. INCORRECT, This shows the cause of an observed effect. 3. GEEEEEED ina swim-tane process map, a decision is represented by which symbol? Your Answer: The letter D. Correct Answer: A diamond. INCORRECT. This represents a delay. 4, LEED ina swim process map, a change of lanes indicates: Your Answer: an increase in the time required for processing. Correct Answer: a change in the party responsible for processing, INCORRECT. Elapsed time will always increase as processing takes place. 5. ED The Quick Change franchise performed oil changes on 20 cars during a four hour period one sunny afternoon. Each car required four quarts of oil and took two employees 15 minutes to complete. Quick Change pays $1.50 per quart of oll and charges $25 per customer. Employees make $10 per hour whether they are changing oil or waiting for customers to arrive, What is an appropriate measure of productivity? oned.co.uklema_je_bozarth_intopscman_9/229/57293/14667044.curindex him! 8110912022, 00.07 Your Rasulls for Mutiple Choice" Your Answer: $2.50 per dollar of cost. CORRECT. 6, GELLER The winds how! on a bitterly cold day at the Quick Change franchise. During the entire afternoon (a four hour period) only twenty-four cars are serviced. Each car required four quarts of oil and a filter to complete. Quick Change pays $1.50 per quart of oil and charges $25 per customer. Employees make $10 per hour whether they are changing oil or waiting for customers to arrive, The Quick Change operations manual has established 15 minutes as an appropriate duration for an oll change What is an appropriate measure of efficiency? Your Answer: 6 cars/hour Correct Answer: 150% INCORRECT. This is a measure of productivity. 7. QED Lee's synchronize our watches! The sales clerk received an order at 8:30 a.m. and promptly went on break, After break, it took 2 minute to relay the order to customer Service. Customer service filed the order in three minutes and notified the customer a minute later, at 10:15 a.m. What is the cycle time? Your Answer: 105 minutes CORRECT. 8. GEEEEEEEMD Heres the sequence of steps and time line involved in a recent x-ray procedure [Start Time _||Step Finish Time ||Minutes Required 12:00 pm Position patient [12:04 pm __ Jf minutes 12:05 pm [Operate x-ray machine [12:15 pm __J3 minutes 12:30 Process film [12:50 pm __Ji5 minutes 1:15 pm __|[Read film 2:30 pm [6 minutes 2:38 pm [Inform patient 2:50 pm fi2 minutes What is the percent value-added time? Your Answer: About 25% CORRECT. 9, GEEEEEEEB The sluebird café takes a tour of the kitchen operations at Alice's Restaurant a few blocks over. Bluebird Café personnel are engaging in: Your Answer: corporate espionage. oned.co.uklema_je_bozarth_intopscman_9/229/57293/14667044.curindex him! 26‘0108/2022, 00:07 ‘Your Results for "Multiple Choice” Correct Answer: competitive benchmarking. INCORRECT. You have a flair for the dramatic my friend; the fact that it is a tour suggests that it is openly conducted, 10, CTE Which of these is responsible for Six Sigma strategy, training, mentor, deployment and results? Your Answer: Black belts Correct Answer: Master black belts INCORRECT. These individuals work under the direction of the Master Black Belts. 11. Sl ‘The "head!" of a fishbone diagram is usually: Your Answer: the effect, CORRECT. 12. Ge ‘A gas station operator is interested in determining which gas pump is used most frequently by customers. The best tool for collecting this data would be a: Your Answer: check sheet CORRECT. 13, CEE: Whether an existing business process is being improved or a completely new business process Is being created, the first step in the Six Sigma approach Is to: Your Answer: Analyze the process, Correct Answer: Define the goals, INCORRECT. This comes later in the process. 14, Gla Which of these is NOT an element of the SCOR model? Your Answer: Operations CORRECT. 15. Gl On the second level of the SCOR model, this process type changes the state of material goods. Your Answer: Execution hitps:lwps.pearsoned.co.uklema_je_bozarth_intopscman_31229/57293/14667044.cwrindex html aia‘0108/2022, 00:07 ‘Your Resuls for "Multiple Choice CORRECT. E-mail Your Results My name is (First last): E-mail my results to: O me Text v O instructor Text v Om Text v O otner Text v tela Copyright © 1995-2013 Pearson Education. All rights reserved. ‘Legal and Privacy Notice hitps:lwps.pearsoned.co.uklema_je_bozarth_intopscman_31229/57293/14667044.cwrindex html aa