ori0s12022, 00.09 Your Results for: Site Your Rasulls for Mutiple Choice" ‘Multiple Choice" Print this page Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) Book Title: Introduction to Operations and Supply Chain Management, 3/e (International Edition) 7%e Correct of 15 Scored items: 1 Correct: 17% 4 incorrect: TT 39%, Book Author: Bozarth Location on Si Chapter 5: Managing Quality > Online Study More information about scoring Guide > Multiple Choice Date/Time August 31, 2022 at 6:39 PM (UTC/GMT) Submitted: 1. GE ‘The operations manager made sure that all processes were producing output exactly the way the design engineers had drawn it up. Which view of quality is in evidence? Your Answer: (blank) is the dimension of quality that addresses the additional characteristics of the product or service beyond the base operating features. Your Answer: Reliability Correct Answer: Features INCORRECT. Reliability is how long a product can go between failures. ‘The florist checked over the arrangement just prior to loading the vase in the delivery van. It was fortunate, because he noticed that lilacs had been included in the arrangement. The customer specifically requested "no lilacs" so the florist was able to Femave them and make the order right before it left the office for the customer. This scenario is an example of: Your Answer: a reliability cost. Correct Answer: an internal failure cost INCORRECT. This is not one of the costs of quality indicated in the text. Regardless of whether the traditional view of the total cost of quality or the zero defects view of the total cost of quality is taken: Your Answer: as the defect level increases, the failure costs increase. CORRECT. Which of these is NOT one of the seven core ideas of TQM? Your Answer: Leadership involvement Correct Answer: Value perspective oned.co.uklema_je_bozarth_intopscman_229/57293/14667080.curindex html 8‘0170872022, 00:09 ‘Your Results for "Multiple Choice” INCORRECT. This Is one of the seven core ideas. \W, Edwards Deming is known in quality circles for his: Your Answer: quality function deployment technique. Correct Answer: fourteen points for management. INCORRECT. QFD is not a W Edwards Deming product. ‘A flange is to be machined at a diameter of 5 cm +.01 cm, The process standard deviation is 0.002 cm. What is the process capability ratio? Your Answer: 2.00 Correct Answer: 1.67 INCORRECT, This is too high. ‘A machined part has tolerance limits of 25 inches to 35 inches and a target of 30 inches. ‘The process that produces it is currently running at a mean of 31 inches with a standard deviation of 1.2 inches. What is the Cp,? Your Answer: 1.39 Correct Answer: 1.11 INCORRECT. This assumes the process is centered. A process has achieved true Six Sigma quality with a mean of 15 that falls neatly within tolerance limits of 13 and 17. If the process capability index and the process capability ratio are identical, what is the maximum process standard deviation? Your Answer: 1 Correct Answer: 0.33 INCORRECT. This value Is tragically high. Use the Cp formula with a 12 sigma in the denominator. 10, CTE ‘A producer of windshields decides to monitor the material handling system used in the plant. The producer is concerned about the number of scratches that are appearing on. their finished product. The best kind of control chart to use in this case is a(n) Your Answer: Cox chart Correct Answer: p chart. INCORRECT, This is not a chart type. a4 hitps:lwps.pearsoned.co.uklema_je_bozarth_intopscman_3/229/57293/14667080.cwrindex html 26‘0108/2022, 00:09 ‘Your Results for "Multiple Choice” 22+ QEEEEEEB which of these statements regarding control charts is best? Your Answer: The upper and lower limits of a control chart should be identical to the upper and lower tolerance limits for the manufactured part. Correct Answer: Control charts are used to distinguish whether the process is. operating normally or requires attention. INCORRECT, Control limits are based on the process; tolerance limits are based on engineering drawings. 12. QGEEEEEB A quality control manager has collected six samples of five items each and is ready to calculate control limits to track process performance to target. What are the upper and lower control limits based on the data? Table 5.4 containing values for A2, D3, and D4 is contained in the hint to this question. Sample 1 [2.60 [2.75 [2.90 | 2.50 | 2.87 2 |[2.54 [2.53 [2.51 | 2.64 | 2.83 3 |[2.92 [2.73 [2.50 | 2.99 | 2.86 4 _|[2.92 [2.56 [2.50 || 2.91 | 2.82 5 || 2.90 | 2.83 [2.60 | 2.71 [3.00 6 | 2.55 | 2.81 [2.71 | 2.64 | 2.68 Your Answer: (2.54, 2.91) Correct Answer: (2.51, 2.95) INCORRECT, These limits have been calculated using n=6 instead of n=5 13, QQEEEEEEB The maximum defect level that a customer would always accept from a supplier is the: Your Answer: lot tolerance percent defective. Correct Answer: acceptable quality level. INCORRECT, The LTPD is the highest defect level a customer is willing to accept, 14, EEE chris plots a point on the control chart and notices that it lies just outside the upper control limit. Which of these statements is best? Your Answer: The process should have been stopped or adjusted when the previous sample was taken in order to prevent any defective items from being produced. Correct Answer: The process may actually be in control. INCORRECT. If the control chart did not indicate out of control on the previous sample, the process should not have been stopped 15. QQEEEEEEED the standard that extends the benefits of quality management to all parties that are interested in or affected by a business's operations is: hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_3!229/57293/14667080.cwrindex html aiaori0s12022, 00.09 Your Resulls for "Multiple Choice” Your Answer: ISO 9001:2008 Correct Answer: ISO 9004:2009 INCORRECT, This is the baseline standard for companies seeking to establish a management system, E-mail Your Results My name is (fist last): E-mail my results to e-mal adres sand as D me Text v O instructor Text v On Text v D other Text v Copyright © 1995-2013 Pearson Education. all rights reserved. ‘Legal and Privacy Notice hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_3!229/57293/14667080.cwrindex html as