Case 1 (Bright Star Alloy Company)

1. Identify the characters in the case

 Charles Rhodes and Art Downes.
2. Make a short background of the case (summary)
 Charles Rhodes was recently promoted to machine shop supervisor at bright star
ally, on the recommendation of his boss, production manager, Art Downes.
Rhodes was a quest, mild-mannered person with a trade school education.
However, Rhodes had problems. He seemed afraid to trust his own judgment
when scheduling jobs or directing the workers under him. His anxiety became
obvious. When even a small problem arose, he turned to Art Downes for a
decision. He never drank on the job or lost any time because of it, although
everyone who knew him was aware that something was wrong. Downes was
becoming more and more concerned, and he had a number of talks with Rhodes
about his job performance. He gets all shook up over the least little problem and
can’t seem to get things under control. ”After their most recent meeting, Downes
spent a good deal of time worrying about the problem of Charles Rhodes: “Did
we drive Rhodes to drink by making him, supervisor.
3. If you are the production manager/supervisor, answer the questions (what will you
do)
 As a production manager/supervisor first I will talk to Charles Rhodes about the
promotion if he can handle the pressure of being machine shop supervisor even
he had experience being machinist for 8 years it is different from being
supervisor. Also Charles should not be doubtful to himself because there are
other coworkers of him that want that position he should more motivate and
believe to himself that he can do it and take responsible to his decision he made.

Case 2 (Fells Morris Co.)

1. Identify the characters in the case

 Ed Vetter and Tony Lanello
2. Make a short background of the case (summary)
 Ed Vetter, 32 years old, was recently promoted to supervisor of the sheet metal
fabrication shop in the fells Morris Company. He had been a sheet metal worker
for 14 years, since graduating from the trade school. Vetter was thoroughly
familiar with the operation of the sheet metal department. Not wanting to appear
too eager, however, he spent the first few days just getting familiar with his new
supervisory duties. On the whole, the workers were somewhat cool to Vetter after
 his promotion. The next morning, he called in lead man Tony Ianello and told him
that from now on, he, Tony, should use the new method. Vetter described to
Tony, in great details, exactly how he wanted the job done. Tony didn’t have
much to say and left after a very limited discussion .Later that morning Vetter
made the rounds of the shop and found that Tony was still doing the job the
same way he’d always done it.
3. If you are the production manager/supervisor, answer the questions (what will you
do)
 If I were supervisor Ed Vetter I will do is communicate thoroughly to the lead man
Tony Lanello discuss to him what is good the new method or the old method. Yes
it is okay to have a new method but you must think if the new method is
applicable at can make the production faster. In the case the new method is not
applicable for Tony and other workers that’s why they end up arguing it is not
okay to have argue between you and the workers because it might affect the
work in production.