CMIS 311 Project 1

Part 4
Writing
Troubleshooting
Scripts and
Explanation

CMIS 311 Project 1 Part 4

 Writing Troubleshooting Scripts and Explanations

Georgela Rasadu

2816345

a greeting
 specific reference to the described
problem
 detailed and specific
explanation(s) regarding the problem
 a suggested solution, including
configuration specification that the
computer would
require to overcome the described
problem
Activity 4-3

Hello,

Thank you for reaching out to the Microsoft support helpdesk.

We understand that you would like to know why the Office 2013 software will not operate on your PC
you purchased in 2005. Based on the details you provided, your PC has the following specifications:
233Mhz processor, 128MB of RAM, a VGA monitor, and is running Windows XP.

The standard system requirements for MS Office 2013 include a minimum of 1 GHz processor (233Mhz
is equivalent to 0.233 Ghz), at least 1 GB of RAM (128 MB is equivalent to 0.128 GB) and Windows 7 or
above. Unfortunately, your current PC does not meet the minimum system requirements for MS Office
2013. Therefore, you will not be able to run MS Office 2013 on it.

Your options would be to run an older version of Office, upgrade or replace your current PC with one
that meets or exceeds the specifications in the above paragraph. Given the age of your current system,
your best course of action would be to replace your PC with a new one.

If you have additional questions, please do not hesitate to reach out to us.

Thank you for contacting Microsoft support helpdesk. We look forward to assist you in the future.

Georgya R. Level 1 Support

 Activity 4-6
NO
Printer On/ Online? Check if printer is plugged in and powered
on
YES YES
YES
Did the printer light turn on?
Did the printer make noise? NO
NO
Is the printer connected?

YES
USB ? Check printer cable connection – fixed?

NO
NO
YES Try using a different USB port YES
YES

YES Port worked - YES NO

Ethernet Can you access other network? YES

connection ?

YES YES
YES
Wireless NO
Is printer printing from another
connection ? wireless device?

YES YES
Is your printer detected by Windows? YES

NO Not able
YES Restart your PC/Update
YES
YES
NO Not able
Is printer Online? Set printer to Online

YES
YES
NO Not able
Is printer set as default? Set printer to Default