Assignment#2 Questions

2.1. How does the consumer’s perspective of quality differ from the producer’s?

2.2. Briefly describe the dimensions of quality that a customer looks for in a product,
and apply them to a specific product.

2.3. How does quality of design differ from quality of conformance?

2.4. Define the two major categories of cost of quality and how they relate to each
other.

2.5. What is the difference between internal and external failure costs?