“Customer Satisfaction towards packaging of glass products and safety

measures of PGP GLASS PVT. LTD.”

A Project report Submitted to

Poornima University, Jaipur

In partial fulfilment of the requirements

For the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

By

Akshay

Registration No- 2020PUSMCMMBX08804

Under the guidance & supervision of

Mr Sachin Lal
(Human Resources)

PGP Glass Private Limited

DECLARATION

i
I, Akshay student of the two-year MBA programme at Poornima University,
hereby declare that the report on summer training and project work entitled
“Customer Satisfaction towards packaging of glass products and safety
measures of PGP GLASS PVT. LTD” submitted to Poornima University,
Jaipur in partial fulfilment of Degree of Masters in Business Administration is
the original work conducted by me. This information and data given in the
report are based on my own work and authentic to the best of my knowledge.
This Summer Internship report is not being submitted to any other university
for award of any other degree, diploma and fellowship.

Akshay

Date:

ACKNOWLEDGEMENT

ii
It is my pleasure to be indebted to various people, who directly or indirectly
contributed in the development of this work and who influenced my thinking,
behaviour and act during the course of study.

I am thankful to Dr. Suresh Chandra Padhey (Vice Chancellor), and Dr.

Ranu Sharma (Head of the Department MBA), Poornima University, who
gave us the valuable opportunity of involving ourselves in such project
assignments.

I am greatly thankful to my company guide Mr. Sachin Lal for his kind support
and help during these 2 months of my summer training. I wish to express my deep
sense of gratitude toward PGP GLASS Pvt. Ltd. for their help and valuable
guidance in conducting this summer internship project from its conception to its
completion.

I would also like to thanks our faculty for their ever-inspiring guidance about the
summer training.

Akshay

Date:

Executive Summary
iii
This is the internship based report on the two month internship program that I had
successfully completed in PGP GLASS PVT. LTD. Under marketing division from
10/05/2021 to 10/072021 as a requirement of my MBA program.
As being completely new to practical, corporate world setting, every hour spent in
this company give me some amount of experience all the time all of which cannot
be explained in words. But never the less, they were all the useful for my career.

This report include about the customer perception about the packaging of glass
products and safet measures taken in the organization.

I have worked in marketing division in PGP GLASS PVT. LTD. With almost all of
my hardwork and passion I had learned many things there and write a report on
specific topic.

PGP Glass Private Limited is a global specialist in design, production, and

decoration of glass packaging.

Table of Content

iv
Contents
Chapter-1...................................................................................................................................................1
1.1 Introduction of the Company.............................................................................................................2
1.2 Our purpose.........................................................................................................................................2
1.3 Core values...........................................................................................................................................2
1.4 Our Global Presence...........................................................................................................................3
1.5 Our journey:........................................................................................................................................3
Chapter-2...................................................................................................................................................5
2. Literature Review:.................................................................................................................................6
Chapter-3...................................................................................................................................................7
3. Research Methodology..........................................................................................................................8
3.1 Objective of the study........................................................................................................................8
3.2 Need for the study..............................................................................................................................8
4. Data Analysis:......................................................................................................................................11
5. Hypothesis Testing...............................................................................................................................26
5.1 Sampling Adequacy.........................................................................................................................25
5.2 Reliability Test- Packaging and Safety Factor.................................................................................25
5.3 Correlation among satisfaction factor for packaging and safety measure........................................25
5.4 Group statistic of Satisfaction Factor for packaging and safety measure (on the basis of Gender). .27
5.5 Group statistic of Satisfaction Factor for packaging and safety measure (on the basis of Occupation)
............................................................................................................................................................... 28
5.6 Is there any association between male and female in term of their preference for packaging
material?................................................................................................................................................30
5.7 Is there any association between occupation and in term of their preference for packaging material?
............................................................................................................................................................... 31
5.8 Is there any association between gender and in their thinking who is majorly responsible for injury
during work?..........................................................................................................................................32
5.9 Is there any association between occupation and in their thinking who is majorly responsible for
injury during work?...............................................................................................................................33
5.10 Summary of CHI-SQUARE Test:..................................................................................................34
Annexure -1..............................................................................................................................................39
Questionnaire:......................................................................................................................................395

List of Table
v
Table 4. 1..................................................................................................................................................10
Table 4. 2..................................................................................................................................................11
Table 4. 3..................................................................................................................................................12
Table 4. 4..................................................................................................................................................13
Table 4. 5..................................................................................................................................................14
Table 4. 6..................................................................................................................................................15
Table 4. 7..................................................................................................................................................16
Table 4. 8..................................................................................................................................................17
Table 4. 9..................................................................................................................................................18
Table 4. 10................................................................................................................................................19
Table 4. 11................................................................................................................................................20
Table 4. 12................................................................................................................................................21
Table 4. 13................................................................................................................................................22
Table 4. 14................................................................................................................................................23

Table 5. 1..................................................................................................................................................25
Table 5. 2..................................................................................................................................................25
Table 5. 3..................................................................................................................................................26
Table 5. 4..................................................................................................................................................27
Table 5. 5..................................................................................................................................................28
Table 5. 6..................................................................................................................................................28
Table 5. 7..................................................................................................................................................29
Table 5. 8..................................................................................................................................................30
Table 5. 9..................................................................................................................................................30
Table 5. 10................................................................................................................................................31
Table 5. 11................................................................................................................................................31
Table 5. 12................................................................................................................................................32
Table 5. 13................................................................................................................................................32
Table 5. 14................................................................................................................................................33
Table 5. 15................................................................................................................................................34
Table 5. 16................................................................................................................................................34
List of Figure
Figure 4. 1.................................................................................................................................................10
Figure 4. 2.................................................................................................................................................11
Figure 4. 3.................................................................................................................................................12
Figure 4. 4.................................................................................................................................................13
Figure 4. 5.................................................................................................................................................14
Figure 4. 6.................................................................................................................................................15
Figure 4. 7.................................................................................................................................................16
Figure 4. 8.................................................................................................................................................17
Figure 4. 9.................................................................................................................................................18
Figure 4. 10...............................................................................................................................................19
Figure 4. 11...............................................................................................................................................20
Figure 4. 12...............................................................................................................................................21
Figure 4. 13...............................................................................................................................................22
Figure 4. 14...............................................................................................................................................23

vi
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Chapter-1
Industry Profile

1
`

1.1 Introduction of the Company

PGP GLASS PVT LTD

PGP Glass Private Limited is a global specialist in design, production, and
decoration of glass packaging (flaconnage). We lead the way globally, for glass
packaging solutions in businesses such as Pharmaceutical, Cosmetics &
Perfumery, and Specialty Food & Beverage. We offer the complete end-to-end
glass packaging solutions in over 50 countries under the globally recognized brand
name of “PGP Glass.” We have our design, production, and decoration footprint in
the USA, India, and Sri Lanka with an overall capacity of 1475 tonnes per day,
with 12 furnaces and 65 production lines. Our manufacturing facilities provide the
best-in-class configuration in terms of technology, design, and layout to serve our
global customer requirements. We have our offices and warehousing facilities in
France, Germany, Turkey, Spain, USA, Brazil, India, UAE, UK, China, and Sri
Lanka. We offer an entire range of glass packaging (flaconnage) solutions under
one umbrella, making us a one-stop-shop for the global industry requirements. We
have world-class in-house bottle and mould design capabilities, creative design &
innovation studio, state-of-the-art CNC machine workshops for mould
manufacturing, and dedicated facilities for premium glass decoration solutions
such as printing, hot-foil stamping, coating, frosting, decal, fitment gluing, and
metallization.

1.2 Our purpose

Enhance the value of product by providing specialty glass packaging to fulfill

people’s aspiration-
1. Be a reliable partner for primary glass packaging
2. Adopt cutting edge business processes
3. Have engaged employees in top 5 percentile globally
4.Be a global leader in terms of market share by 2020

1.3 Core values

Knowledge
Action
Care

2
`

Impact

1.4 Our Global Presence

Figure 1.1

1.5 Our journey:

Piramal Glass Limited (formerly known as Gujarat Glass Pvt. Ltd.) is an Indian

glass packaging company providing packaging
for Pharmaceutical and perfume Industry. Prior to its acquisition by the Piramal
Group in 1984, the company's manufacturing plant was located in Kosamba,
Gujarat. In 1990, Gujarat Glass Pvt. Ltd. merged with its parent company Nicholas
Piramal India Ltd. to become one of its many divisions.
Piramal Glass has its manufacturing facilities in India (Kosamba and Jambusar),
Sri Lanka and the United States. The Kosamba facility has six furnaces – one for
Pharma and five for C&P -- with a combined capacity of 330 TPD. The Jambusar
facility is one of the world's largest installed capacities for pharmaceutical
packaging in amber glass. It has 3 furnaces with a combined capacity of 520 TPD. 

3
`

In Sri Lanka, Piramal Glass has 1 furnace in Horana with a capacity of 250 TPD
for producing both flint and amber bottles. During the last year, Piramal Glass
received recognition, with the Kosamba plant getting the Frost & Sullivan Gold
Certificate Award for Business Excellence and the Jambusar plant getting the
Golden Peacock Award for Quality. 
Now a part of Piramal Group, headed by Ajay Piramal, Piramal Glass won the
"Award for the Best HR Strategy in Line with Business" at the 2nd Best Employer
Brand Awards 2011. The awards were hosted by Employer Branding Institute-
India and World HRD Congress held in Singapore.
In its quarterly report in Q4 FY2008, Piramal Glass recorded Consolidated
revenues growth by 21.8% to Rs. 2.3 billion, Operating profit growth of 41.6% to
Rs. 399.5 million; and Net Loss was recorded down by 54.6% to Rs. 71.9 million.
During June 2010, a sales turnover of Rs 169.08 crore and a net profit of Rs 9.09
crore was recorded. The following quarter (September 2010), Piramal Glass
announced a sales turnover of Rs 196.22 crore and a net profit of Rs 18.00 crore.
In February 2011, Piramal Glass stated that they would be investing Rs.100 crore
on capacity expansion at its Jambusar unit in Gujarat through a greenfield project.
The project was deemed to be completed by 2011-12. Furthermore, the company
proposed to transfer 75 tonnes of its current capacity in the pharmaceutical
segment to the C&P business. It also stated its plans to streamline its global
operations in the countries like USA and Sri Lanka.
In October 2013, PGC won its fourth consecutive gold award in the Large Industry
segment in the Ceramic sector at the 21st Annual NCE awards ceremony. The
National Chamber of Exporters (NCE) of Sri Lanka held its 21st Annual NCE
Export Awards Ceremony recently.

1.6 SWOT ANALYSIS OF PGP GLASS PVT. LTD.

SWOT analysis of Piramal Group analyses the brand by its strengths, weaknesses,
opportunities & threats. In Piramal Group SWOT Analysis, the strengths and
weaknesses are the internal factors whereas opportunities and threats are the
external factors. SWOT Analysis is a proven management framework which
enables a brand like Piramal Group to benchmark its business & performance as
compared to the competitors. Piramal Group is one of the leading brands in the
pharma and healthcare sector. The table below lists the Piramal Group SWOT
(Strengths, Weaknesses, Opportunities, Threats), top Piramal Group competitors

4
`

and includes its target market, segmentation, positioning & Unique Selling
Proposition (USP).

Chapter-2
Literature Review

5
`

2. Literature Review:
1. Mirnezami, H-According to the research conducted over the past two decades, the
result has shown that the attitudes have a dramatic effect on marketing and
recognizing the behaviour of consumers. A person wants to do something when they
have a positive attitude towards it. Environmental attitudes are defined as a set of
beliefs, desires, feelings, and behaviours related to the environment. Consumers
concerned with the environment purchase those products and services that have
more positive (or less negative) impacts on environment. Such people consciously
seek to restrict the use of products made of scarce resources, try for saving energy
and refuse to purchase products with additional and inadequate packaging.

2. Abbasi -Glass packaging: Being transparent and that the content is understood are
the benefits of this packaging. Other benefits include: these dishes retain taste of
good product, prevent the penetration of the moisture and air as well as pollution,
they’re easily opened and closed and can be recycled and reused, they are showy
and many other benefits. But breakability due to thermal and physical shocks, raise
the possibility of food spoilage due to light penetration, while high weight and high
transport cost are their disadvantages.

6
`

Chapter-3
Research Methodology

7
`

3. Research Methodology

A research method is a systematic plan for conducting research. Sociologists draw

on a variety of both qualitative and quantitative research methods, including
experiments, survey research, participant observation, and secondary data.
Quantitative methods aim to classify features, count them, and create statistical
models to test hypotheses and explain observations. Qualitative methods aim for a
complete, detailed description of observations, including the context of events and
circumstances.

3.1 Objective of the study

Primary Objectives

1. To analyze customer satisfaction towards PGP Glass packaging.

2. To analyze the safety measure of PGP Glass Pvt. Ltd.

Secondary objectives
1. To analyze the market awareness of PGP
2. To analyze the quality of glass made products of PGP
3. To identify about the injury responsibilities
4. To find out glass and plastic product preference among the consumers

3.2 Need for the study

1. The major need for this study is to know the customer perception regarding
safety and glass products.

2. To study how people aware about safety measures in an organisation.

8
`

3.3 Research design

A good research design has characteristics via, problem definition, time required
for research project and estimate of expenses to be incurred the function of
research design is to ensure that the required data are collected and they are
collected accurately and economically. A research design is purely and simply the
framework for a study that guide the collection and analysis data. In these project
basic types of research design is used of Descriptive Research

3.4 Research Plan

The present research is descriptive in nature.

The data for this research project has been collected through consumers and
college students. Due to time limitation and other constraints direct personal
Contact method is used. A structured questionnaire was framed as it consumes less
time duration and is very important from the point of view of information, easier to
tabulate and interpret. More ever respondents prefer to give direct answer.

Development of research plan has the following steps:

 Sample Design
 Sample Unit
 Sample Size
 Sample Technique.

9
`

3.5 Classification of Data

1. Primary Data: The study is largely based on the primary data which has been
collected through the structured Questionnaire Method.
➢ Using Primary Data Collection Tool: Questionnaire:
For the present study purpose questionnaire method is used to collect the primary
data. This questionnaire is self-administrated questionnaire.

2. Secondary Data: Sources of Collection of Secondary Data in my Research has

use:
 Internet
 Company Official Site
 Research Papers
 Industry detail
For this study Primary Data and Secondary data both has been used for research
topic.

Research Plan:
Data Source Primary and secondary Data
Research Approach Survey
Research Instrument Questionnaire
Method of Contact Personal Call, message, Mail
Sample Area Gujarat Delhi Jaipur
Sample Size 50+ Respondents

10
`

Chapter-4
Data Analysis

11
`

4. Data Analysis:

Gender

Gender
Cumulative
Frequency Percent Valid Percent Percent
Valid Male 19 35.8 35.8 35.8
Female 34 64.2 64.2 100.0
Total 53 100.0 100.0

Table 4. 1

Figure 4. 1

Interpretation: Out of 53 respondents 35.8% are Male and 64.2% are female.

Occupation

12
`

Occupation

Cumulative
Frequency Percent Valid Percent Percent
Valid Employed 30 56.6 56.6 56.6
Unemployed 6 11.3 11.3 67.9
Student 17 32.1 32.1 100.0
Total 53 100.0 100.0

Table 4. 2

Interpretation: Out of 53 respondents

Figure 4. 2
56.6% are Employed, 11.3% are
Unemployed, 32.1% are Student.

Question 1: How often do you use glass made products?

13
`

How often do you use glass made products

Frequency Percent Valid Percent Cumulative Percent
Valid Weekly 20 37.7 37.7 37.7
Monthly 26 49.1 49.1 86.8
Within a Year 4 7.5 7.5 94.3
Never 3 5.7 5.7 100.0
Total 53 100.0 100.0

Table 4. 3

Figure 4. 3

Interpretation: Out of 53 respondents 37.7% use glass made product on weekly

basis, 49.1% use glass made product on monthly basis, 7.5% use glass made
products on within a year and rest 5.7% never use glass made products.

Question 2: Do you know about PGP Glass company?

14
`

Do you know about PGP Glass company

Frequency Percent Valid Percent Cumulative Percent

Valid Yes 48 90.6 90.6 90.6
No 5 9.4 9.4 100.0
Total 53 100.0 100.0

Table 4. 4

Figure 4. 4

Interpretation: Out of 53 respondents 90.6% Know about PGP Glass Pvt. Ltd.
rest 9.4% does not know about this company.

Question 3: Do you know about the manufacturing of glass bottle products

made by PGP?

15
`

Do you know about the manufacturing of glass bottle products made by PGP

Frequency Percent Valid Percent Cumulative Percent

Valid Yes 29 54.7 54.7 54.7
No 24 45.3 45.3 100.0
Total 53 100.0 100.0

Table 4. 5

Figure 4. 5

Interpretation: Out of 53 respondents 54.7% know about manufacturing of glass

product made by PGP Glass Pvt. Ltd. rest 45.3% does not know about this any
manufacturing of glass.

Question 4: How did you know about PGP Glass Pvt. Ltd.?

16
`

How did you know about PGP Glass PVT LTD

Frequency Percent Valid Percent Cumulative Percent
Valid Advertisement 15 28.3 28.3 28.3
Newspaper 7 13.2 13.2 41.5
Social Media 18 34.0 34.0 75.5
Not aware 13 24.5 24.5 100.0
Total 53 100.0 100.0

Table 4. 6

Figure 4. 6

Interpretation: Out of 53 respondents 28.3% gain information from

advertisement, 13.2% from newspaper, 34.0% from social media and rest 24.5%
are not aware about PGP glass products.

Question 5: Which kind of packaging of products do you prefer more?

17
`

Which kind of packaging of products do you prefer more

Frequency Percent Valid Percent Cumulative Percent

Valid Glass 26 49.1 49.1 49.1
Plastic 27 50.9 50.9 100.0
Total 53 100.0 100.0

Table 4. 7

Figure 4. 7

Interpretation: Out of 53 respondents 49.1% preferred glass and 50.9% preferred

plastic for packaging of product.

Question 6: Are you aware about the safety measures taken during the whole
process?

18
`

Are you aware about the safety measures taken during the whole process

Frequency Percent Valid Percent Cumulative Percent

Valid Yes 27 50.9 50.9 50.9
No 26 49.1 49.1 100.0
Total 53 100.0 100.0

Table 4. 8

Figure 4. 8

Interpretation: Out of 53 respondents 50.9% are aware about safety measure

taken and rest 49.1% are not aware about same safety measure.

Question 7: According to you who is more responsible for Injury during the
work?

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`

According to you who is more responsible for Injury during the work

Frequency Percent Valid Percent Cumulative Percent

Valid Organisation 7 13.2 13.2 13.2
Workers 13 24.5 24.5 37.7
Both 33 62.3 62.3 100.0
Total 53 100.0 100.0

Table 4. 9

Figure 4. 9

Interpretation: Out of 53 respondents 13.2% believe that organisation is

responsible for injury, 24.5% believe that worker is responsible for injury and
62.3% believe that both are responsible for injury.

Question 8: What kind of safety measures should company use more during
the whole process?

20
`

Safety measures should company use more during the whole process
Cumulative
Frequency Percent Valid Percent Percent
Valid Risk assessment 6 11.3 11.3 11.3
Safety training 14 26.4 26.4 37.7
Working with Tools 4 7.5 7.5 45.3
Operating heavy machinery 1 1.9 1.9 47.2
All of them 28 52.8 52.8 100.0
Total 53 100.0 100.0

Table 4. 10

Figure 4. 10

Interpretation: Out of 53 respondents 11.3% feels company should use risk

assessment as safety measure for whole process, 26.4% training feels company use
safer, 7.5% believe in working with tools, 1.9% believe in continuous practice on
operating heavy operation and 52.8% believe all can be used as a safety measure
that company should use during the whole process.
Question 9: - Choose your satisfaction level on the basis of following points in
accordance with packaging and safety Measure of PGP Glass Pvt. Ltd.?

9(1):

21
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Price of Packaging
Cumulative
Frequency Percent Valid Percent Percent
Valid Dissatisfied 2 3.8 3.8 3.8
Neutral 17 32.1 32.1 35.8
Satisfied 26 49.1 49.1 84.9
Highly Satisfied 8 15.1 15.1 100.0
Total 53 100.0 100.0

Table 4. 11

Figure 4. 11

Interpretation: Out of 53 respondents 15.1% are highly satisfied with price of

packaging, 49.1% are satisfied and 32.81% are neutral about this.

9(2):

22
`

Quality of Packaging
Cumulative
Frequency Percent Valid Percent Percent
Valid Highly Dissatisfied 1 1.9 1.9 1.9
Dissatisfied 2 3.8 3.8 5.7
Neutral 14 26.4 26.4 32.1
Satisfied 23 43.4 43.4 75.5
Highly Satisfied 13 24.5 24.5 100.0
Total 53 100.0 100.0

Table 4. 12

Figure 4. 12

Interpretation: Out of 53 respondents 24.5% are highly satisfied with Quality of

packaging, 43.4% are satisfied and 26.4% are neutral, 3.8% respondents are
dissatisfied about quality of packaging.

9(3):

23
`

Safety measure at workplace

Cumulative
Frequency Percent Valid Percent Percent
Valid Dissatisfied 4 7.5 7.5 7.5
Neutral 17 32.1 32.1 39.6
Satisfied 20 37.7 37.7 77.4
Highly Satisfied 12 22.6 22.6 100.0
Total 53 100.0 100.0

Table 4. 13

Figure 4. 13

Interpretation: Out of 53 respondents 22.6% are highly satisfied with safety

measure follow at workplace, 37.7% are satisfied and 32.1% are neutral, 7.5%
respondents are dissatisfied about safety measure.

9(4):

24
`

Worthiness of Price
Cumulative
Frequency Percent Valid Percent Percent
Valid Dissatisfied 4 7.5 7.5 7.5
Neutral 22 41.5 41.5 49.1
Satisfied 19 35.8 35.8 84.9
Highly Satisfied 8 15.1 15.1 100.0
Total 53 100.0 100.0

Table 4. 14

Figure 4. 14

Interpretation: Out of 53 respondents 15.1% are highly satisfied with worthiness

of price on being product offered, 35.8% are satisfied and 41.5% are neutral, 7.5%
respondents are dissatisfied about same.

25
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Chapter-5
Hypothesis Testing

26
`

5. Hypothesis Testing

5.1 Sampling Adequacy

Sample size was tested for adequacy prior to proceeding to data analysis. With
KMO (Kaiser-Meyer-Olkin) we can measure this.

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling

.722
Adequacy.
Bartlett's Test of Approx. Chi-Square 63.855
Sphericity df 6
Sig. .000

Table 5. 1

After analysing it show measure of sampling adequacy score at 0.722 (>0.6), it was
concluded that sample size of 54 was sufficient.

5.2 Reliability Test- Packaging and Safety Factor

Reliability Statistics
Cronbach's Alpha N of Items
.742 4

Table 5. 2

There are 4 no. of item in company’s packaging and safety satisfaction factor. As
we can see Cronbach’s alpha is 0.741 which is fair enough for relying on data.

5.3 Correlation among satisfaction factor for packaging and safety measure.

H01: There is no relation between satisfaction factor for packaging and safety
measure.

27
`

Ha1: There is relation between satisfaction factor for packaging and safety
measure.

Test: Pearson Correlation

Correlations

Quality
Price of of Safety
Packagin Packagin measure at Worthines
g g workplace s of Price
Price of Packaging Pearson Correlation 1 .141 .165 .199
Sig. (2-tailed) .314 .239 .153
Quality of Pearson Correlation .141 1 .686** .647**
Packaging Sig. (2-tailed) .314 .000 .000
Safety measure at Pearson Correlation .165 .686** 1 .576**
workplace Sig. (2-tailed) .239 .000 .000
Worthiness of Price Pearson Correlation .199 .647** .576** 1
Sig. (2-tailed) .153 .000 .000
**. Correlation is significant at the 0.01 level (2-tailed).

Table 5. 3

Findings: As per data this study reveal under mentioned points that are as

1. As the sig. value between (Quality of Packaging and safety measure at

workplace) (Quality of Packaging and Worthiness of Price) and (Safety measure
and Worthiness of Price) is .000 (< 0.05) mean our null hypothesis is rejected in
these three cases and alternate hypothesis is accepted which states that there is a
relation between these factors.

2. There is a strong positive correlation between Quality of Packaging and safety

measure with 0.686.

3. There is a low positive correlation between Quality of Packaging and price of

packaging with 0.141
5.4 Group statistic of Satisfaction Factor for packaging and safety measure

28
 `

(on the basis of Gender)

Group Statistics

Gender N Mean Std. Deviation Std. Error Mean

Price of Packaging Male 19 3.7368 .80568 .18484
Female 34 3.7647 .74096 .12707
Quality of Packaging Male 19 3.6316 1.06513 .24436
Female 34 3.9706 .79717 .13671
Safety measure at workplace Male 19 3.3158 .94591 .21701
Female 34 4.0000 .77850 .13351
Worthiness of Price Male 19 3.4737 1.02026 .23406
Female 34 3.6471 .73371 .12583

Table 5. 4

From the above table it can be seen that female has high mean in comparison to
Male in all factors and to prove its statistically Independent T Test is applied which
values come like this given in below table 5.5

H02: There is no significant difference in mean between Male and Female in term
of satisfaction factors for packaging and safety measure.

Ha2: There is significant difference in mean between Male and Female in term of
satisfaction factors for packaging and safety measure.

Test: Independent Sample T- Test.

Independent Samples Test

29
`

F Sig.
Price of Packaging 1.105 .298
Quality of Packaging 2.833 .098
Safety measure at workplace 1.861 .178
Worthiness of Price 3.874 .054
Table 5. 5

Findings: As sig value of all factors are (>0.05) so null hypothesis is accepted and
alternate is rejected which state there is no significant difference in mean between
Male and Female in term of satisfaction factors for packaging and safety measure.

5.5 Group statistic of Satisfaction Factor for packaging and safety measure
(on the basis of Occupation)
Occupation N Mean Std. Deviation
Price of Packaging Employed 30 3.8000 .80516
Unemployed 6 3.8333 .75277
Student 17 3.6471 .70189
Total 53 3.7547 .75716
Quality of Packaging Employed 30 3.6667 .99424
Unemployed 6 3.5000 .83666
Student 17 4.2941 .58787
Total 53 3.8491 .90716
Safety measure at workplace Employed 30 3.6667 .84418
Unemployed 6 3.5000 1.22474
Student 17 4.0000 .86603
Total 53 3.7547 .89670
Worthiness of Price Employed 30 3.6000 .85501
Unemployed 6 2.8333 .98319
Student 17 3.8235 .63593
Total 53 3.5849 .84202

Table 5. 6

From the above table it can be seen that student has high mean in comparison to

30
`

Employed and unemployed except in factor of price of packaging but it is yet to

see whether there is significant difference in mean of these satisfaction factor for
packaging and safety measure.

H03: There is no significant difference in mean between different occupation in

term of satisfaction factors for packaging and safety measure.

Ha3: There is significant difference in mean between different occupation in term

of satisfaction factors for packaging and safety measure.

Test: One Way ANOVA Test

ANOVA
Sum of Mean
Squares df Square F Sig.
Price of Packaging Between
.296 2 .148 .250 .779
Groups
Within Groups 29.516 50 .590
Total 29.811 52
Quality of Packaging Between
5.096 2 2.548 3.380 .042
Groups
Within Groups 37.696 50 .754
Total 42.792 52
Safety measure at Between
1.645 2 .822 1.024 .367
workplace Groups
Within Groups 40.167 50 .803
Total 41.811 52
Worthiness of Price Between
4.364 2 2.182 3.357 .043
Groups
Within Groups 32.504 50 .650
Total 36.868 52

Table 5. 7

Findings: There is significant difference in mean between different occupation in

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term of quality of packaging and worthiness of price as sig value are 0.042, .043,
respectively that are (<0.05) so null hypothesis is rejected and alternate is accepted
in these cases.

5.6 Is there any association between male and female in term of their
preference for packaging material?

H04: There is no association between male and female in term of their preference
for packaging material.

Ha4: There is association between male and female in term of their preference for
packaging material.

Test: CHI-SQUARE Test

Crosstab
Which kind of packaging of
products do you prefer more
Glass Plastic Total
Gender Male Count 7 12 19
Expected Count 9.3 9.7 19.0
Female Count 19 15 34
Expected Count 16.7 17.3 34.0
Total Count 26 27 53
Expected Count 26.0 27.0 53.0

Table 5. 8

Asymp. Sig. (2-

Value df sided)
Pearson Chi-Square 1.768 1 .184
Linear-by-Linear Association 1.735 1 .188

Table 5. 9

Findings: As sig. value is 0.184 (>0.05) so null hypothesis is accepted and

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alternate hypothesis is rejected which state that there is no association between

male and female in term of their preference for packaging material.

5.7 Is there any association between occupation and in term of their

preference for packaging material?

H05: There is no association between occupation and in term of their preference for
packaging material.

Ha5: There is association between occupation and in term of their preference for
packaging material.

Test: CHI-SQUARE Test

Which kind of packaging of

products do you prefer more
Glass Plastic Total
Occupation Employed Count 18 12 30
Expected Count 14.7 15.3 30.0
Unemployed Count 2 4 6
Expected Count 2.9 3.1 6.0
Student Count 6 11 17
Expected Count 8.3 8.7 17.0
Total Count 26 27 53
Expected Count 26.0 27.0 53.0

Table 5. 10

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 3.320 2 .190

Table 5. 11

Findings: As sig. value is 0.190 (>0.05) so null hypothesis is accepted and

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alternate hypothesis is rejected which state that there is no association between

occupation and in term of their preference for packaging material.

5.8 Is there any association between gender and in their thinking who is
majorly responsible for injury during work?

H06: There is no association between gender and in their thinking who is majorly
responsible for injury during work.

Ha6: There is association between gender and in their thinking who is majorly
responsible for injury during work.

Test: CHI-SQUARE Test

Crosstab
According to you who is more
responsible for Injury during the work
Organisation Workers Both Total
Gender Male Count 6 6 7 19
Expected Count 2.5 4.7 11.8 19.0
Female Count 1 7 26 34
Expected Count 4.5 8.3 21.2 34.0
Total Count 7 13 33 53
Expected Count 7.0 13.0 33.0 53.0

Table 5. 12

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 11.243 2 .004
Likelihood Ratio 11.378 2 .003
Linear-by-Linear Association 10.841 1 .001

Table 5. 13

Findings: As sig. value is 0.04 (<0.05) so null hypothesis is rejected and alternate

34
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hypothesis is accepted which state that there is association between gender and in
their thinking who is majorly responsible for injury during work.

5.9 Is there any association between occupation and in their thinking who is
majorly responsible for injury during work?

H07: There is no association between occupation and in their thinking who is

majorly responsible for injury during work.

Ha7: There is association between occupation and in their thinking who is majorly
responsible for injury during work.

Test: CHI-SQUARE Test

According to you who is more

responsible for Injury during the
work
Organisation Workers Both Total
Occupation Employed Count 4 9 17 30
Expected Count 4.0 7.4 18.7 30.0
Unemployed Count 2 0 4 6
Expected Count .8 1.5 3.7 6.0
Student Count 1 4 12 17
Expected Count 2.2 4.2 10.6 17.0
Total Count 7 13 33 53
Expected Count 7.0 13.0 33.0 53.0

Table 5. 14

Chi-Square Tests

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Value df Asymp. Sig. (2-sided)

Pearson Chi-Square 4.735a 4 .316
Likelihood Ratio 5.809 4 .214
Linear-by-Linear Association .835 1 .361

Table 5. 15

Findings: As sig. value is 0.316 (>0.05) so null hypothesis is accepted and

alternate hypothesis is rejected which state that there is no association between
occupation and in their thinking who is majorly responsible for injury during work.

5.10 Summary of CHI-SQUARE Test:

S. Findings on the Sig. Result Findings on Sig. Result

N base of Gender Valu the base of Valu
o e Occupation e
1. Is there any 0.184 No Is there any 0.19 No
association Significan association 0 Significan
between gender t between t
and in term of Differenc occupation and Differenc
their preference e in term of their e
for packaging preference for
material packaging
material
2 Is there any .004 Significan Is there any 0.31 No
association t association 6 Significan
between gender Differenc between t
and in their e occupation and Differenc
thinking who is in their e
majorly thinking who is
responsible for majorly
injury during responsible for
work injury during
work
Table 5. 16

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Findings

 In this study we find that people are much aware about PGP company.
 In this study we find out that people likely to consume more of glass made
products.
 In this study we find that people are aware about safety measures taken in
the company.
 We find out that people are aware about the packaging and safety measures.

Limitations
 Time in one of the main concerned.
 Survey filled by the employees is also a limitation.

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Bibliography

1.Abbasi, J.; Enayati, GR.; Rahbari, M. “Studying the factors influencing green
purchasing behavior of Iranian students Case study: Islamic Azad University of
Qazvin.
2. Mirnezami, H. Principles of Food Packaging, Fourth Edition. Tehran: Mersa
publication, 2010. (In Persian)
https://scholarworks.rit.edu/cgi/viewcontent.cgi?referer=https://
scholar.google.com/&httpsredir=1&article=1050&context=japr

3.https://www.piramalglass.com/about-us/

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Annexure -1

Questionnaire:

As a part of Internship, I Akshay student of Poornima University, doing my

internship with PGP Glass Pvt. Ltd. is conducting a survey on ‘Customer
Satisfaction towards packaging of glass products and safety measures of PGP
Glass Pvt. Ltd. Please assist me by completing this questionnaire.
I assure you that your personal details will be held confidential. Thank you!

A. Personal Detail:
Full Name:
Age:

B. Gender:
o Male
o Female

C. Occupation
o Employed
o Unemployed
o Student

Question 1: How often do you use glass made products?

o Weekly
o Monthly
o Within a year
o Never

Question 2: Do you know about PGP Glass company?

o Yes
o No

Question 3: Do you know about the manufacturing of glass bottle products made
by PGP?

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o Yes
o No

Question 4: How did you know about PGP Glass Pvt. Ltd.?
o Advertisements
o Newspaper
o Social media
o Not aware

Question 5: Which kind of packaging of products do you prefer more?

o Glass
o Plastic

Question 6: Are you aware about the safety measures taken during the whole
process?
o Yes
o No

Question 7: According to you who is more responsible for Injury during the work?
o Organization
o Workers
o Both

Question 8: What kind of safety measures should company use more during the
whole process?
o Risk assessment
o Safety training
o Working with Tools
o Operating heavy machinery
o All of them

Question 9: - Choose your satisfaction level on the basis of following points in

accordance with packaging and safety Measure of PGP Glass Pvt. Ltd.?

Highly Dissatisfied Neutral Satisfied Highly

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dissatisfied satisfied
Price of
Packaging
Quality of
Packaging
Safety measure
at workplace
Worthiness of
Price

Thanks for your valuable response.

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