MR422X4586C200

8 Electrical equipment
NAVIGATION
86C
NFA
Vdiag No.: 44, 48
Fault finding – Introduction 86C - 2

Fault finding – List and location of components 86C - 9
Fault finding – Role of components 86C - 14
Fault finding – Operating diagram 86C - 15
Fault finding – Function 86C - 17
Fault finding – Defect modes and safe modes 86C - 18
Fault finding – Configuration 86C - 19
Fault finding – Programming 86C - 20
Fault finding – Replacement of components 86C - 21
Fault finding – Fault summary table 86C - 22
Fault finding – Interpretation of faults 86C - 23
Fault finding – Conformity check 86C - 42
Fault finding – Parameter summary table 86C - 46
Fault finding – Interpretation of parameters 86C - 47
Fault finding – Command summary table 86C - 49
Fault finding – Customer complaints 86C - 50
Fault finding – Fault Finding Chart 86C - 51
V3 Edition Anglaise
"The repair procedures given by the manufacturer in this document are based on the All rights reserved by Renault s.a.s.
technical specifications current when it was prepared.
Copying or translating, in part or in full, of this document or use of the service part
The procedures may be modified as a result of changes introduced by the reference numbering system is forbidden without the prior written authority of
manufacturer in the production of the various component units and accessories from Renault s.a.s.
which his vehicles are constructed."
© Renault s.a.s. 2010

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Fault finding – Introduction
1. SCOPE OF THIS DOCUMENT

This document presents the fault finding procedure applicable to the following specifications:
Vehicle(s): KOLEOS Name of computer: NFA
Function concerned: NAVIGATION Vdiag No.: 44, 48
2. PREREQUISITES FOR FAULT FINDING

Documentation type
Fault finding procedure (this manual):
– Assisted fault finding (integrated into the Diagnostic tool),
– Dialogys.
Wiring diagram:
– Visu-Schéma (CD-ROM)
Type of diagnostic tools

– CLIP
Special tooling required
Special tooling required
Diagnostic tool
Multimeter
MOT 1681 TEST PIN KIT
3. REMINDER
Fault finding procedure
The UCH will feed + after ignition for 1 hour by applying insert the card in the reader and press the start button for
ignition on.
Pressing the Start button again or removing the card from the card reader interrupts the forced + after ignition feed
but the forced + after ignition feed is started again by press the start button for ignition on.
UCC_V44_PRELI/UCC_V48_PRELI
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Faults
Faults are declared as either present or stored (depending on whether they appeared in a certain context and have
disappeared since, or whether they remain present but have not been diagnosed within the current context).
The present or stored status of faults should be taken into consideration when the diagnostic tool is switched on
after the + after ignition feed (without any system components being active).
For a present fault, apply the procedure described in the Interpretation of faults section.
For a stored fault, note the faults displayed and apply the Notes section.
If the fault is confirmed when the instructions in the Notes section are applied, the fault is present. Deal with the
fault.
If the fault is not confirmed, check:

– the electrical connections which correspond to the fault,
– the connectors on these connections (corrosion, bent pins, etc.),
– the resistance of the component detected as faulty,
– the condition of the wires (melted or split insulation, wear).
WARNING:
Deal first with instrument panel faults (e.g. Particle filter warning light).
Then carry out scheduled maintenance on the vehicle.
Conformity Check
The aim of the conformity check is to check data that does not produce a fault on the diagnostic tool because the
data is inconsistent.
Therefore, this stage is used to:
– carry out fault finding on faults that do not have a fault display, and which may correspond to a customer complaint.
– check that the system is operating correctly and that there is no risk of a fault recurring after repairs.
The conformity check is a fault finding procedure carried out using the interpretation of status and parameters.
If a status does not function normally or a parameter is outside the permitted tolerance values, consult the
corresponding fault finding pages (see interpretation of statuses and parameters).
Customer complaints - Fault finding chart (ALP)
If the test using the diagnostic tool is OK, but the customer complaint is still present, the fault should be treated by
customer complaints.
A synopsis of the general procedure to follow is provided on the following page in the form of a flow chart.
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4. FAULT FINDING PROCEDURE
Perform a pre-diagnostic on the

system
Print the system fault finding log

(available on CLIP and in the
Workshop Mechanical
or Technical Note)
Connect CLIP
Dialogue with No
computer? Refer to ALP No. 1
Yes
Read faults
Faults No Conformity check (interpretation

present of statuses and parameters)
Yes
Deal with present faults The symptom No

is still present Fault
solved
Deal with stored faults

Use fault finding charts (ALPs)
The symptom No
Fault The symptom
No
is still present Fault
solved is still present
solved
Yes
Contact the Techline with the
completed fault fingind log
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4. FAULT FINDING PROCEDURE (continued)

4.1 Wiring Check
Fault finding problems

Disconnecting the connectors and/or manipulating the wiring harness may temporarily remove the cause of a fault.
Electrical measurements of the voltage, resistance and insulation are generally correct, especially if the fault is not
present when the analysis is done (stored fault).
Visual inspection
Look for damage under the bonnet and in the passenger compartment.
Carefully check the protective parts, insulators and wiring harness routing.
Look for signs of oxidation.
Tactile inspection
When handling the wiring, use the diagnostic tool to detect any change in the status of the faults from "stored" to
"present".
Make sure that the connectors are firmly secured.
Apply light pressure to the connectors.
Twist the wiring harness.
If there is a change in status, try to locate the source of the fault.
Inspection of each component

Disconnect the connectors and check the appearance of the clips and tabs, as well as the crimping (no crimping on
the insulating section).
Make sure that the clips and tabs are properly locked in the sockets.
Check that no clips or tabs have been dislodged during connection.
Check the clip contact pressure using an appropriate model of tab.
Checking earth insulation

This check is carried out by measuring the voltage (multimeter in voltmeter mode) between the suspect connection
and the 12 V or 5 V. The correct measured value is 0 V.
Checking insulation against + 12 V or + 5 V

This check is carried out by measuring the voltage (multimeter in voltmeter mode) between the suspect connection
and the earth. In the first instance, the earth may be taken on the chassis. The correct measured value is 0 V.
Continuity check
A continuity check is carried out by measuring the resistance (multimeter in ohmmeter mode), with the connectors
disconnected at both ends. The expected result must be between: 0 Ω < X < 2 Ω for every connection. The line must
be fully checked, and the intermediate connections are only included in the method if this saves time during the fault
finding procedure. The continuity check on the multiplex lines must be carried out on both wires. The measured
value must be between: 0 Ω < X < 2 Ω .
Checking the supply

This check may be carried out using a test light (21 W or 5 W depending on the maximum authorized load).
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4.2 Connector Check
Note:
Carry out each requested check visually. Do not remove a connector if it is not required.
Note:
Repeated connections and disconnections alter the functionality of the connectors and increase the risk of poor
electrical contact. Limit the number of connections/disconnections as much as possible.
Note:
The check is carried out on the 2 parts of the connection. There may be two types of connection:
– Connector/Connector.
– Connector/Device.
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1. Visual inspection of the connection:

– Check that the connector is connected correctly and that the male and female parts of the connection are correctly
coupled.
2. Visual inspection of the area around the connection:

– Check the condition of the mounting (pin, strap, adhesive tape, etc.) if the connectors are attached to the vehicle.
– Check that there is no damage to the wiring trim (sheath, foam, adhesive tape, etc.) near the wiring.
– Check that there is no damage to the electrical wires at the connector outputs, in particular on the insulating material
(wear, cuts, burns, etc.).
Disconnect the connector to continue the checks.
3. Visual inspection of the plastic casing:

– Check that there is no mechanical damage (casing crushed, cracked, broken, etc.), in particular to the fragile
components (lever, lock, openings, etc.).
– Check that there is no heat damage (casing melted, darker, deformed, etc.).
– Check that there are no stains (grease, mud, liquid, etc.).
4. Visual inspection of the metal contacts:

(The female contact is called CLIP. The male contact is called TAB.)
– Check that there are no bent contacts (the contact is not inserted correctly and can come out of the back of the
connector). The contact comes out of the connector when the wire is gently pulled.
– Check that there is no damage (folded tabs, clips open too wide, blackened or melted contact, etc.).
– Check that there is no oxidation on the metal contacts.
Visual inspection of the sealing:

(Only for watertight connectors)
Check for the seal on the connection (between the 2 parts of the connection).
– Check the seal at the back of the connectors:
– For unit seals (1 for each wire), check that the unit seals are present on each electrical wire and that they
are correctly positioned in the opening (level with the housing). Check that plugs are present on openings
which are not used.
– For a grommet seal (one seal which covers the entire internal surface of the connector), check that the seal
is present.
– For gel seals, check for gel in all of the openings without removing the excess or any protruding sections (it
does not matter if there is gel on the contacts).
– For hotmelt sealing (heat-shrink sheath with glue), check that the sheath has contracted correctly on the
rear of the connectors and electrical wires, and that the hardened glue comes out of the side of the wire.
– Check that there is no damage to any of the seals (cuts, burns, significant deformation, etc.).
If a fault is detected, consult Technical Note 6015A, Repairing electrical wiring.
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5. FAULT FINDING LOG
IMPORTANT
Any fault on a complex system requires thorough fault finding with the appropriate tools. The
FAULT FINDING LOG, which should be completed during the procedure, enables you to keep
track of the procedure which is carried out. It is an essential document when consulting the
IMPORTANT manufacturer.
IT IS THEREFORE COMPULSORY TO COMPLETE A FAULT FINDING LOG EACH TIME IT IS REQUESTED

BY TECHLINE OR THE WARRANTY RETURNS DEPARTMENT
You will always be asked for this log:

– when requesting technical assistance from Techline,
– for approval requests when replacing parts for which approval is mandatory,
– to be attached to monitored parts for which reimbursement is requested. The log is needed for warranty
reimbursement, and enables better analysis of the parts removed.
6. SAFETY ADVICE
Safety rules must be observed during any work on a component to prevent any damage or injury:
– check the battery voltage to avoid incorrect operation of computer functions,
– use the proper tools.
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Fault finding – List and location of components
Location of components in the passenger compartment
0000000617
Navigation computer
0000000606
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Rear view of the navigation computer
0000001123
Radio
0000000583
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Radio control satellite
0000000588
Multimedia network interface unit (BIC)
0000000595
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Central Control Switch (CSW)
0000000589
GPS Aerial
0000000612
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GSM Aerial (NFA2 navigation computer only)
0000000616
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Fault finding – Role of components
Role of main components
– Navigation computer: using information from GPS satellites and the memory card, it enables voice-guided
navigation and shows maps and itineraries on the display. Audio signals from the mobile connectivity computer
(CBOX) or the analogue socket are relayed by the navigation computer and sent to the radio. The computer display
is also used to display the various multimedia system signals such as the station being listened to, the time and the
compact disc track listing.
– Radio computer: manages the various multimedia system audio functions according to user requests and
transmits audio data to the vehicle via the speakers.
– Radio control satellite: used to access the radio functions.
– The Central Control Switch is the switch to operate a navigation unit. There are all sorts of buttons and control
wheel.
– Bluetooth remote control or Central control switch (CSW): used to access the various functions of the
navigation system using a Bluetooth wireless connection.
– The radio aerial integrated into the roof aerial: receives radio waves and traffic statuses for navigation (RDS
TMC function). The navigation computer receives the aerial signal in order to read traffic signals and then relays
them to the radio.
– The GPS aerial: receives signals from GPS satellites (vehicle position, number of satellites, and strength of GPS
signal).
– Memory card: stores road maps in electronic format and used to update the navigation computer software.
– The speakers produce sound from the multimedia system components in the vehicle.
– The GSM aerial: receives signals of live traffic information from Carminat TOMTOM Live network (NFA2 navigation
computer only).
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Fault finding – Operating diagram
LIST OF COMPONENTS
No. Description No. Description
1 Radio 12 Front right-hand speaker
2 Diagnostic socket 13 Front right-hand tweeter
3 Multimedia network interface unit (BIC) 14 Front left-hand speaker
4 Supply 15 Front left-hand tweeter
5 Radio control satellite 16 Navigation
6 Earth 17 Microphone
7 Mobile connectivity terminal (RCA type) 18 Aerial 1 (AM, FM 1)
Mobile connectivity computer (C-Box:

8 19 Aerial 2 (FM 2: depending on equipment)
depending on equipment)
Mobile connectivity terminal (digital / Central control switch (depending on

9 20
analogue) equipment)
10 Rear right-hand speaker 21 GPS aerial
GSM aerial (NFA2 navigation computer

11 Rear left-hand speaker 22
only)
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Fault finding – Operating diagram
LOCATION OF COMPONENTS
5
CAN V
4 2
4
CAN M
20
15
4
14 6
13
12
4
9
8
11
4 7
10 1
22
16
18 21
19
17
0000000618
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Fault finding – Function
General operation
The navigation system enables the customer:

– To be guided on a colour screen (visual and audible guidance): for this function, the system uses GPS, the vehicle
speed multiplex signal, an internal gyroscope and a road map database.
– To receive traffic information via RDS-TMC and to display it on the navigation map.
– To display the time and the temperature on the screen and the radio station being listened to.
– To update the road maps.
Computer activation system
The navigation system has an activation system.

The navigation system is switched on under the following conditions:
• by pressing the radio ON/OFF button.
The navigation system is switched off under the following conditions:

• the ignition is switched off,
• by pressing the radio ON/OFF button.
Important: there can be a delay of 30 seconds before dialogue is established.
The multimedia network interface unit is activated by the UCH (ACC ON); this then activates the multimedia
computers (Navigation, Radio, etc.) via the "Activation signal" connections.
NOTE:
For the Bluetooth remote control connection procedure, refer to the user guide.
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Fault finding – Defect modes and safe modes
Defect modes:
When the memory card is absent, the navigation function is unavailable, only the display of the other functions
remains available (temperature, time, etc.).
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Fault finding – Configuration
Computer configuration
NOTES:
Wait for 30 seconds after switching on the navigation computer to configure it.
CF026 System configuration:

Configure the navigation computer using command CF026.
Reread the configurations in the Configuration Reading menu to confirm that the change has been correctly taken
into account using LC020 System configuration and LC023 Time format.
Switch off the multimedia system, reactivate it and wait 30 seconds after each configuration so that they are correctly
taken into account.
CF018 Distance units:

This command is used to change the measurement unit for the distances displayed on the navigation screen.
Reread the configurations in the Configuration Reading menu to confirm that the change has been correctly taken
into account using LC025 Distance units.
CF039 GSM connectivity (NFA2 navigation computer only):

Configure the navigation computer using command CF039 to configure the GSM capability of the navigation
computer.
If a GSM aerial is equipped, select "WITH".
If a GSM aerial is not equipped, select "WITHOUT".
Reread the status of the configuration on the bottom of the configuration writing screen of CF039 to confirm that the
change has been correctly taken into account by referring to LC031 GSM connectivity.
CF040 GSM antenna circuit (NFA2 navigation computer only):

Configure the navigation computer using command CF040 to configure the function of GSM aerial diagnosis.
If a GSM aerial is equipped, select "WITH".
If a GSM aerial is not equipped, select "WITHOUT".
Reread the status of the configuration on the bottom of the configuration writing screen of CF040 to confirm that the
change has been correctly taken into account by referring to LC032 GSM antenna circuit.
Switch off the multimedia system, reactivate it and wait 30 seconds after each configuration so that they are correctly
taken into account.
NOTES:
A loss of communication message may appear when the system is restarted. Wait for complete activation before
resuming communication using the "continue" button.
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Fault finding – Programming
VP002: Write VIN

This command permits manual entry of the vehicle's VIN into the computer. Use this command each time the
computer is replaced. The VIN number is inscribed on the manufacturer's plate.
Procedure for writing the VIN

• Switch on + after ignition feed.
• Connect the Diagnostic tool and switch ON the radio.
• Establish dialogue with the computer.
• Select the Repair mode menu.
• Select the Other Configuration menu.
• Select VP002 "Write VIN".
• Enter the VIN.
• Exit fault finding mode.
• Switch off the ignition.
• Wait for the end of the power-latch* (20 minutes maximum).
• Check ID011 "VIN code" in the Identification menu for confirmation.
VP001: Write date of after sales operation

This command is used to enter the date of the last After-Sales operation on the navigation computer.
Consecutively enter the six figures of the date: two for the year, two for the month and two for the day.
E.g. 060700 (06 July 2000).
Reread the date of the last After-Sales operation in the Identification menu to confirm ID010 Date of last After Sales
operation.
*Power-latch: Time required for injection computer supply after + 12 V after ignition feed cut-off.
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Fault finding – Replacement of components
To remove and refit the computer (see MR 420 Mechanical, 83C, On-board telematics system, Navigation
computer: Removal - Refitting).
Operations to perform before replacing the navigation computer:
Note:
If the radio, navigation computer and the multimedia network interface unit are replaced simultaneously, first
configure the multimedia network interface unit (see 86D, multimedia interface, Configuration and
programming).
1. With the approval of the Techline, read the fault code and perform the conformity check to determine whether
the fault is detected before replacing the computer.
2. After obtaining Techline approval, remove the navigation unit, with the ignition off (wait 1 minute for the system
to shut down completely).
The navigation computers available from the Parts Department are supplied unconfigured.
Operations to perform after replacing the radio computer:

1. Connect the diagnostic tool, switch on the radio and establish dialogue with the computer.
2. Before configuring the radio, it is essential to correctly configure the multimedia interface unit (see 86D,
Multimedia interface).
3. Configure the computer using special command CF026 System configuration (see Configuration).
4. Configure the computer using special command CF039 GSM connectivity (NFA2 navigation computer only:
see Configuration).
5. Configure the computer using special command CF040 GSM antenna circuit (NFA2 navigation computer
only: see Configuration).
6. Enter the VIN code using command VP002 "Write VIN" (see Programming).
7. Enter the computer replacement date using command VP001 "Write date of after sales operation" (see
Programming).
8. Check that there are no faults and that the radio and navigation function correctly.
NOTE:
For the Bluetooth remote control connection procedure, refer to the user guide.
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Fault finding – Fault summary table
Tool fault Associated DTC Diagnostic tool title
DF021 9341 Computer configuration
DF030 9324 GPS aerial circuit
DF040 932C Left-hand audio output
DF041 932D Right-hand audio output
DF043 9339 Video signal
DF049 933B Navigation information
DF050 9345 Computer faulty
DF051 9332 Auxiliary input
DF052 9352 Computer internal overheating
DF053 933D Right-hand auxiliary circuit
DF054 933C Left-hand auxiliary circuit
DF055 936E Rear camera controller
DF056 936F Rear camera
DF059 9302 *GSM antenna circuit
DF060 9381 *GSM connectivity
* NFA2 navigation computer with GSM aerial only
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Fault finding – Interpretation of faults
DF021 COMPUTER CONFIGURATION

PRESENT 1.DEF: Configuration new or incomplete.
OR
STORED
Check whether the system is correctly configured (see Configuration and

Programming).
NOTES
Conditions for applying fault finding procedures to stored faults:
The fault is declared present after the multimedia system is switched on using the on/
off button.
Carry out the configuration CF026 System configuration (see Configuration).

If the fault persists, contact the Techline.
Carry out another fault finding check on the system.

AFTER REPAIR Clear the stored faults using command RZ004 "Fault memory".
Deal with any other faults.
UCC_V44_DF021/UCC_V48_DF021
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DF030 GPS AERIAL CIRCUIT

PRESENT CC.0: Short circuit to earth
OR CO: Open circuit
STORED

NOTES The fault is declared present after the multimedia system is switched on using the on/
off button.
Check the condition and connection of the connectors of the GPS aerial cable on the navigation computer,
component code 662 and on the roof aerial, component code 1874. Reconnect if necessary.
Check the cleanliness and condition of the connections.
If the connector(s) is faulty and if there is a repair procedure (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair), repair the connector, otherwise replace the wiring.
Check the continuity, insulation and absence of interference resistance on the following connections:
• 46CC between components 1874 and 662,
• TB41 between components 1874 and 662.
If the connection(s) are faulty and there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair), repair the wiring, otherwise replace it.

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DF030
CONTINUED
Check for a + 5 V feed on the following connection:

• 46CC between components 1874.
If the supply is present, replace the roof aerial amplifier, component code 1874 (see MR 420, Mechanical, 86A,
Radio, Radio aerial: Removal - Refitting) otherwise replace the navigation computer, component code 662 (see
MR 420, Mechanical, 83C, On-board telematics system, Navigation computer: Removal - Refitting).

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DF040 LEFT-HAND AUDIO OUTPUT

OR CC.1: Short circuit to + 12 V
STORED
NOTES Use the Wiring Diagrams Technical Note for KOLEOS.
Disconnect the navigation computer, component code 662 and the radio computer, component code 261.
If the connectors are faulty and if there is a repair procedure (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair) repair the connector(s); otherwise, replace the wiring.
Check the continuity and insulation to earth and to + 12 V and the absence of interference resistance of the
following connection:
• 46CG between components 261 and 662,
Check the continuity and insulation in relation to + 12V and check the absence of interference resistance on
the following connection:
• 46CH between components 261 and 662.

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DF041 RIGHT-HAND AUDIO OUTPUT

STORED
wiring, Wiring: Precautions for repair) repair the connector(s); otherwise, replace the wiring.
Check the continuity and insulation to earth and to + 12 V and the absence of interference resistance of the
• 46CE between components 261 and 662,
Check the continuity and insulation in relation to + 12V and check the absence of interference resistance on
the following connection:
• 46CH between components 261 and 662.

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DF043 VIDEO SIGNAL

PRESENT CC.1: Short circuit to + 12 V
OR CO: Open circuit
STORED
NOTES None.

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DF049 NAVIGATION INFORMATION

PRESENT CC.0: Short circuit to earth.
OR CO: Open circuit
STORED
Check the insulation, continuity and absence of interference resistance on the following connections:
• 46CD between components 261 and 662.
If the connection is faulty and if there is a repair procedure (see Technical Note 6015A, Electrical wiring repair,
Wiring: Precautions for repair), repair the wiring, otherwise replace it.

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DF050 COMPUTER FAULTY

PRESENT 1.DEF: Incorrect or faulty computer. Replace the computer.
OR
STORED

off button.
Replace the navigation computer, component code 662 (see MR 420, Mechanical, 83C, On-board telematics
system, Navigation computer: Removal - Refitting).
If the fault is still present, contact the Techline.

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DF051 AUXILIARY INPUT

PRESENT CC: Short circuit between lines.
OR
STORED
Disconnect the navigation computer, component code 662 and the mobile connectivity unit connector, component
code 1959.
Check the insulation of the following connections:
• 34EC between components 1959 and 662,

• 34EE between components 1959 and 662.

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DF052 COMPUTER INTERNAL OVERHEATING

PRESENT 1.DEF: The protection has been activated.
OR
STORED

off button.
Switch off the system in order to reduce the temperature.

Wait until the system cools and check that the system is working normally.
Explain the fault to the customer.

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Vdiag No.: 44, 48
DF053 RIGHT-HAND AUXILIARY CIRCUIT

STORED
code 1959.
If the connector is faulty and there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the connector, otherwise replace the wiring.
Run fault finding on the mobile connectivity unit (see 86C, Multimedia connection).

• TB37 component code 662,
• 34EC component code 662.
• 34ET component code 662.
Check the insulation to + 12 V of the following connections:

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Vdiag No.: 44, 48
DF053
CONTINUED
Check insulation against earth of the following connection:


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Vdiag No.: 44, 48
DF054 LEFT-HAND AUXILIARY CIRCUIT

STORED
code 1959.
If the connector is faulty and there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the connector, otherwise replace the wiring.
Run fault finding on the mobile connectivity unit (see 86C, Multimedia connection).

• 34EE component code 662.
Check the insulation to + 12 V of the following connections:

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Vdiag No.: 44, 48
DF054
CONTINUED
Check insulation against earth of the following connection:


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Vdiag No.: 44, 48
DF055 REAR CAMERA CONTROLLER

PRESENT 1.DEF: Internal electronic fault
OR
STORED
NOTES The navigation system is not equipped with a rear camera on this vehicle.

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Vdiag No.: 44, 48
DF056 REAR CAMERA

OR
STORED
NOTES The navigation system is not equipped with a rear camera on this vehicle.

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Vdiag No.: 44, 48
DF059 GSM ANTENNA CIRCUIT

OR CO: Open circuit
STORED
DF059 is only for NFA2 navigation computer with GSM aerial.
NOTES
The fault is declared present after the multimedia system is switched on using the on/
off button.
GSM antenna is not equipped on the customer’s vehicle
If the GSM aerial is not equipped, carry out the configurations CF039 GSM connectivity and CF040 GSM antenna
circuit (see Configuration).
Clear the faults using command RZ004 “Fault memory”.
GSM antenna is equipped on the customer’s vehicle
Check the condition and connection of the connectors of the GSM aerial cable on the navigation computer,
component code 662 and on the GSM aerial, component code 1128. Reconnect if necessary.

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Vdiag No.: 44, 48
DF059
CONTINUED
Turn on the navigation computer.

Check for a + 5 V feed on the following connection:
• 107K of component 662.
If the supply is not present, replace the navigation computer, component code 662 (see MR 420, Mechanical, 83C,
On-board telematics system, Navigation computer: Removal - Refitting).
Check the insulation, continuity and absence of interference resistance on the following connections:
• 107K between components 662 and 1128,

If the connections are faulty and if there is a repair procedure (see Technical Note 6015A, Electrical wiring
repair, Wiring: Precautions for repair), repair the wiring, otherwise replace it.
If the connections are correct, replace the GSM aerial, component code 1128 (see MR 420, Mechanical, 86C, On-
board telematics system, GSM aerial: Removal - Refitting).

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Vdiag No.: 44, 48
DF060 GSM CONNECTIVITY

OR
STORED
DF060 is only for NFA2 navigation computer with GSM aerial.
NOTES Conditions for applying fault finding procedures to stored faults:

The fault appears after:
– the multimedia system has been switched on using the on/off button,
– wait for at least 3 min.
If DF060 is stored, erase the DTC and check again that if DF060 appears or not.
If DF060 is present, replace the navigation computer, component code 662 (see MR 420, Mechanical, 83C, On-
board telematics system, Navigation computer: Removal - Refitting).

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Vdiag No.: 44, 48
Fault finding – Conformity check
Only carry out a conformity check after a complete check with the diagnostic tool. The
NOTES values shown in this conformity check are given as a guide.
Application condition: engine off, ignition on.
MAIN SCREEN
Parameter or status
Function Display and Notes Fault finding
Checked or action
The battery voltage must In the event of an inconsistency,

Battery
PR001: Battery voltage be between: consult the interpretation of
voltage
12 V < X < 15 V parameter PR001.
Carry out a road test to In the event of an inconsistency,

Speed PR002: Vehicle speed obtain a variation. consult the interpretation of
0 km/h parameter PR002.
UCC_V44_CCONF/UCC_V48_CCONF
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Vdiag No.: 44, 48
FUNCTION: MULTIMEDIA
SUB-FUNCTION: WIRELESS COMMUNICATIONS
Parameter or status
Checked or action
Display the list of Bluetooth In the event of an

Wireless Bluetooth detected peripherals detected inconsistency, consult ALP
AC025:
communications on espace (except the Bluetooth 6 Bluetooth remote
remote control). control is not working.
NOTE:
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Vdiag No.: 44, 48
SUB-FUNCTION: DISPLAY
Parameter or status
Checked or action
This command is used

AC021: Display test to check that the display None.
is operating correctly
Display In the event of a fault, consult

This command is used
the interpretation of faults
to test the quality of the
AC027: GPS information DF049 Navigation
signal and the number
information and DF030 GPS
of satellites.
aerial circuit.
Carry out a road test to In the event of a fault, consult

Speed PR002: Vehicle speed obtain a variation. the interpretation of
0 km/h parameter PR002.
In the event of an
The battery voltage
Battery inconsistency, consult the
PR001: Battery voltage must be between:
voltage interpretation of parameter
12 V < X < 15 V
PR001.
NOTE:
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Vdiag No.: 44, 48
SUB-FUNCTION: AUDIO
Parameter or status
Checked or action
In the event of a fault,

This command is used to consult the interpretation of
Navigation voice
Audio AC024: test the navigation system faults DF040 Left-hand
test
voice guidance. audio output and DF041
Right-hand audio output.
NOTE:
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Vdiag No.: 44, 48
Fault finding – Parameter summary table
Tool parameter Diagnostic tool title
PR001 Battery voltage
PR002 Vehicle speed
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Vdiag No.: 44, 48
Fault finding – Interpretation of parameters
BATTERY VOLTAGE
PR001
There must be no present or stored faults.
NOTES The battery voltage must be between: 12 V < X < 15 V
Use the Wiring Diagrams Technical Note for KOLEOS.
Check for the condition of FUSE F13 (20A) in the engine fuse and relay box 597.
Replace the fuse if necessary.
If the voltage is at minimum:

Check the battery and the charge circuit (see Technical Note 6014A Checking the charge circuit).
If the voltage is at maximum:

Check that the charging voltage is correct with and without electrical consumers switched on.
Check the insulation, continuity and the absence of interference resistance on the following connections:
• BP26, between components 662 and 597.
• MT, between components 662 and the earth.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
AFTER REPAIR Repeat the conformity check from the start.
UCC_V44_PR001/UCC_V48_PR001
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Vdiag No.: 44, 48
Fault finding – Interpretation of parameters
VEHICLE SPEED
PR002
There must be no present or stored faults.
NOTES Carry out a road test to obtain a variation of parameter PR010.
Check the connection and condition of the connector of the radio 261 (broken, oxidized, bent tabs).
If the connector or connectors are faulty and the repair method exists (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for repair) repair the connector, otherwise replace the wiring.
If the value of the parameter PR002 does not appear on the tool, check with CLIP if the multimedia network line is
faulty (see 88B, Multiplexing).
If the connection or connections are faulty and if the repair method exists, (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for repair) repair the wiring, otherwise replace it.
If the value of parameter PR002 is incorrect, carry out fault finding on the Instrument panel system (see 83A,
Instrument panel).
If there are no faults on the Instrument panel system, or on the vehicle speed computer, check the insulation,
continuity and the absence of interference resistance on the following connection:
• connection code 47F between components 662 and 247.
If the connection is defective and there is a repair method (see Technical Note 6015A, Repairing electrical
AFTER REPAIR Repeat the conformity check from the start.
UCC_V44_PR002/UCC_V48_PR002
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Vdiag No.: 44, 48
Fault finding – Command summary table
Tool command Diagnostic tool title Comments
This command is used for clearing the stored faults

RZ001 Fault memory
from the computer.
This command is used to test that the display is

AC021 Display test
operating correctly.
This command is used to generate an audible signal

AC024 Navigation voice test
via the navigation system to the radio.
Displays the list of Bluetooth peripherals detected

AC025 Bluetooth Detected on Espace
(except the Bluetooth remote control).
This command is used to test the quality of the

AC027 GPS information signal, the time, the date and the number of
satellites.
VP002 Write VIN See Programming.
VP001 Write date of after sales operation See Programming.
NOTE:
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Vdiag No.: 44, 48
Fault finding – Customer complaints
Only refer to the customer complaints after performing a complete check using
NOTES
the diagnostic tool.
NO DIALOGUE WITH THE COMPUTER ALP 1
NAVIGATION SYSTEM DISPLAYS A CONFIGURATION FAULT ALP 2
THE TIME IS NOT CORRECT OR IS NOT DISPLAYED ALP 3
THE TEMPERATURE IS NOT DISPLAYED ALP 4
THE RADIO STATION IS NOT DISPLAYED ON THE SCREEN ALP 5
THE BLUETOOTH REMOTE CONTROL DOES NOT WORK ALP 6
GUIDANCE DOES NOT WORK OR IS INACCURATE ALP 7
NO VOICE DURING GUIDANCE ALP 8
THE NAVIGATION DISPLAY INDICATES THAT THERE IS NO CARD ALP 9
THE DISTANCE IS DISPLAYED IN KM INSTEAD OF MILES OR IN MILES INSTEAD OF

ALP 10
KM
NO DISPLAY TRAFFIC INFORMATION ON THE SCREEN ALP 11
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Vdiag No.: 44, 48
Fault finding – Fault Finding Chart
ALP 1 No dialogue with the computer
Important:
There can be a delay of 30 seconds before dialogue is established.
Try to establish dialogue with a computer on another vehicle to check that the
diagnostic tool is not faulty. If the diagnostic tool is not causing the fault and dialogue
cannot be established with any other computer on the same vehicle, it may be that a
faulty computer is disrupting the fault finding line.
Use a process of successive disconnections to locate this computer.
NOTES
Check the battery voltage, component code 107, and perform the necessary operations
to obtain the correct voltage (12 V < X < 15 V).
Ensure that the communication conditions are met: + After ignition feed activated and
radio On/Off button pressed.
AFTER REPAIR When the communication is established, deal with any faults indicated.
UCC_V44_ALP1/UCC_V48_ALP1
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Vdiag No.: 44, 48
ALP 1
CONTINUED 1
The multimedia network interface unit

Is the multimedia network interface unit activates other multimedia system
recognized during the multiplex network test? NO
computers.
See ALP 1 for the multimedia network

YES interface unit (see 86D, Multimedia
interface, Fault finding chart).
Reconfigure the multimedia network interface unit

(see 86D, Multimedia interface, Configurations
and Programming).
Is the radio recognized during the multiplex See ALP 1 for the radio (see 86A, Radio,
network test? NO Fault finding chart).
YES
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Vdiag No.: 44, 48
ALP 1
CONTINUED 2
Check the condition and connection of the

navigation computer connector, component code
662.
If the connector is faulty and there is a repair

method (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for
repair), repair the connector, otherwise replace the
wiring.
Disconnect the connector of the navigation

computer, component code 662.
Check for the presence of + 12 V and earth on the

navigation computer, component code 662
between the following connections:
• BP26 and MT of component 662.
Are the checks correct? YES B

NO
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Vdiag No.: 44, 48
ALP 1
CONTINUED 3
Check for + 12 V on the navigation computer,

component code 662 between the following Check the continuity, insulation and
connections: absence of interference resistance of
• BP26 of component 662 and earth. connection MT between the navigation
computer, component code 662 and the
Is the result of the check correct? YES earth.
If the connection is faulty and there is a

NO repair procedure (see Technical Note
6015A, Electrical wiring repair, Wiring:
Precautions for repair), repair the
Check the continuity, insulation and absence of wiring, otherwise replace it.
interference resistance on the following
connections:
• BP26 between components 662 and 597.
If the connection or connections are faulty and there

is a repair procedure (see Technical Note 6015A,
Electrical wiring repair, Wiring: Precautions for
repair) repair the wiring, otherwise replace it.
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Vdiag No.: 44, 48
ALP 1
CONTINUED 4
Check the continuity, insulation and absence

of interference resistance on the following
connection:
• 34HU between components 662 and 1714.
If the connection is faulty and there is a
repair procedure (see Technical Note
Is the result of the check correct? NO 6015A, Electrical wiring repair, Wiring:
Precautions for repair), repair the wiring,
YES otherwise replace it.
Replace the navigation computer, component

code 662 (see MR 420, 83C, On-board
telematics system, Navigation computer:
Removal - Refitting).
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Vdiag No.: 44, 48
ALP 2 The navigation system displays a configuration fault
NOTES None.
Carry out the configuration CF026 System configuration (see Configurations).
If the fault is still present, contact Techline.

AFTER REPAIR
Deal with any faults.
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Vdiag No.: 44, 48
ALP 3 The time is not correct or is not displayed
NOTES Consult the user manual to adjust the time.
Take the vehicle outside, in a good GPS reception area and use AC027 GPS information to see the number of
available satellites and the geographic position of the vehicle.
If the reception and the time are correct, the configuration was successful.
If the reception is not correct, check the connection of the connectors of the GPS aerial cable on the navigation
computer, component code 662 and on the GPS aerial. Reconnect if necessary.

Disconnect the GPS coaxial cable at the rear of component 662.

Check the GPS aerial supply between the core and the shielding of component 662.
If the voltage measured is not between 4 and 5 V, replace the GPS aerial (see MR 420 Mechanical, 83C, On-
board telematics system, Navigation aerial: Removal – Refitting).

AFTER REPAIR
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Vdiag No.: 44, 48
ALP 4 The temperature is not displayed
NOTES None.
Run fault finding on the computer sending the exterior temperature signal (see 87B, Passenger compartment
connection unit).

AFTER REPAIR
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Vdiag No.: 44, 48
ALP 5 The radio station is not displayed on the screen

AFTER REPAIR
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Vdiag No.: 44, 48
ALP 6 The Bluetooth remote control is not working
Consult the user manual to pair the Bluetooth remote control.
Important:
NOTES
Wait for 30 seconds after activating the navigation system to pair the remote control.
It is no longer is possible to pair the Bluetooth remote control, 3 minutes after activating
the navigation system.
Do the warning lights on the Bluetooth remote Replace the Bluetooth remote control
control illuminate when a button on the remote NO batteries.
control is pressed?
If the fault is still present, replace the
YES Bluetooth remote control.
Use a Renault compatible Bluetooth phone

(Consult the list of compatible phones on
Renault.net).

AFTER REPAIR
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Vdiag No.: 44, 48
ALP 6
CONTINUED
Run AC025 Bluetooth detected on espace.
Has the telephone been detected? NO Replace the navigation computer,

component code 662 (see MR 392, 83C,
On-board telematics system, Navigation
YES computer: Removal - Refitting).
Replace the Bluetooth remote control.

AFTER REPAIR
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ALP 7 Guidance is not working or is not accurate
Take the vehicle outside, in a good GPS reception

area and use AC027 GPS information to see the
number of available satellites and the geographic
position of the vehicle.
Is the GPS reception correct? NO

Consult the interpretation of fault DF030
GPS aerial circuit (see Interpretation of
YES faults).
Run fault finding on the on the Instrument panel

system (see 83A, Instrument panel).

AFTER REPAIR
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ALP 7
CONTINUED
Check the continuity, insulation and the

absence of interference resistance on the
• 47F between components 662 and 247.
If the connection is faulty and if there is a
Are the checks correct? NO repair procedure (see Technical Note
6015A, Electrical wiring repair, Wiring:
Precautions for repair), repair the wiring,
YES otherwise replace it.
Contact the Techline.

AFTER REPAIR
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ALP 8 No voice during guidance
Consult the user manual to activate voice guidance.
Is the navigation voice guidance activated? NO Activate the navigation voice guidance
and adjust the volume of this function to a
YES value greater than 0.
Use AC024 Navigation voice test and increase the

radio volume during the transmission of the audible
signal.
Is the signal audible? YES The problem disappears.
NO

AFTER REPAIR
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ALP 8
CONTINUED
Check the continuity, insulation and absence of

interference resistance on the following
connections:
• 46CE between components 662 and 261,
• 46CH between components 662 and 261,
• 46CG between components 662 and 261
• 46CD between components 662 and 261
If the connection is faulty and if there is a
repair procedure (see Technical Note
Are the checks correct? NO 6015A, Electrical wiring repair, Wiring:
Precautions for repair), repair the
YES wiring, otherwise replace it.

AFTER REPAIR
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Vdiag No.: 44, 48
ALP 9 The navigation display indicates that there is no card
NOTES None.
Check that the memory card (for the electronic

road maps) is correctly inserted or present in the Insert the memory card correctly or if it is
card reader. absent, ask the customer for it, explaining
that it is necessary for the navigation system
Is the memory card present and correctly to work.
NO
inserted?
YES
Ask the customer if the memory card is the one

originally supplied with the navigation system.
Is the memory card the originally supplied

one? NO Explain to the customer that the memory
card supplied with the navigation system is
YES necessary for the navigation system to work.

AFTER REPAIR
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Vdiag No.: 44, 48
The distance is displayed in km instead of being displayed in

ALP 10
miles or in miles instead of km
NOTES None.
Consult the user manual to change the setting in the menu.

AFTER REPAIR
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ALP 11 No display traffic information on the screen
ALP 11 is only for NFA2 navigation computer with GSM aerial.
NOTES
Only consult this customer complaint after a complete check with the diagnostic tool.
Ensure there are no present or stored faults.
With the navigation system on, communicate with

the navigation computer with the diagnostic tool.
Check that the CF039 GSM connectivity and
CF040 GSM antenna circuit of customer’s
navigation computer have been configured
correctly (see Configuration).
Has the navigation computer been configured Reconfigure the navigation computer (see
correctly? NO Configuration).
YES

AFTER REPAIR
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Vdiag No.: 44, 48
ALP 11
CONTINUED 1
A
YES
Traffic information is transmitted via the

CARMINAT TOMTOM Live network.
Check that there are no disturbances from
substances, (ex.: magnetic things, electronic
devices) that can disturb the GSM signal at the
near of GSM sensor.
Place the vehicle in an open area.
Switch on the navigation computer.
Display the “Status and information” menu then
“Connection status” (see handbook). Check the Switch off and on the navigation computer.
information of IMEI and SIM ID on the screen. Display the “Status and information” menu
then “Connection status” (see handbook).
Check the information of IMEI and SIM ID on
Is there information of IMEI and SIM ID? NO the screen.
YES Is there information of IMEI and SIM ID?
NO
YES
B B

AFTER REPAIR
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Vdiag No.: 44, 48
ALP 11
CONTINUED 2
B
YES
Wait for 5 min.

Check the connection status on the screen.
What is the connection status?
CONNECTED CONNECTING NOT CONNECTED
C D E

AFTER REPAIR
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ALP 11
CONTINUED 3
Go into "LIVE Services" screen (see the user's

manual for the navigation).
Check the expiration date of the services.
Is the LIVE subscription expired? NO If the fault persists, contact the Techline.
YES
Ask to customer if he or she followed instructions

of subscription renewal (if customer did a renewal
of subscription).
If renewal is not possible, call TomTom hotline.
Note:
Before calling TomTom Hotline, the following information should be gathered:
• MUID --> device ID available in "Connection status" screen,
• SIM ID (called ICCID by TomTom),
• Error code and screen text, if shown,
• Software version (available in "Version information"),
• Services affected and brief description of the fault,
• Location, time and date of error,
• User’s e-mail address used for the TomTom account, if possible.

AFTER REPAIR
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ALP 11
CONTINUED 4
Check that the GSM network is available at the

location of the vehicle (for example: with a mobile
phone or another CARMINAT TOMTOM LIVE
device)
Is the GSM network available? YES F

NO
Place the vehicle in correct GSM reception area.

Put the vehicle outside the building to prevent any interference.
Switch off and on the multimedia system.
Go to "Connection status" screen (see the user manual for the navigation).
Wait for 5 min.
Check again the connection status on the screen.
What is the connection status?
CONNECTED CONNECTING NOT CONNECTED
C F E

AFTER REPAIR
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ALP 11
CONTINUED 5
If the GSM connectivity is "Not connected" state

for at least 2 min, call TomTom Hotline.
Note:
Before calling TomTom Hotline, the following information should be gathered:
• MUID --> device ID available in "Connection status" screen,
• SIM ID (called ICCID by TomTom),
• Error code and screen text, if shown,
• Software version (available in "Version information"),
• Services affected and brief description of the fault,
• Location, time and date of error,
• User’s e-mail address used for the TomTom account, if possible.

AFTER REPAIR
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ALP 11
CONTINUED 6
Check that the connector of GSM aerial is

securely connected.
Is the check correct? NO Connect the GSM aerial connector.
YES
Check the continuity, insulation and absence

of interference resistance on the following
connections:
• 107K between components 662 and 1128,
Are the checks correct? YES Contact the Techline.
NO

AFTER REPAIR
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ALP 11
CONTINUED 7
If short circuit comes from component 662,

replace the navigation computer, component
code 662 (see MR 420, 83C, On-board
telematics system, Navigation computer:
Removal - Refitting).
If short circuit comes from component 1128
replace GSM aerial.
If the connection is faulty and there is a repair
procedure (see Technical Note 6015A,
Electrical wiring repair, Wiring: Precautions
for repair), repair the wiring, otherwise replace it.

AFTER REPAIR
MR-422-X45-86C200$170.mif
V3
86C - 75

MR422X4586C200

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8 Electrical equipment

Fault finding – Introduction 86C - 2

© Renault s.a.s. 2010

Fault finding – Introduction

1. SCOPE OF THIS DOCUMENT

Vehicle(s): KOLEOS Name of computer: NFA

Function concerned: NAVIGATION Vdiag No.: 44, 48

2. PREREQUISITES FOR FAULT FINDING

Type of diagnostic tools

Special tooling required

Special tooling required

MOT 1681 TEST PIN KIT

Fault finding – Introduction

If the fault is not confirmed, check:

Customer complaints - Fault finding chart (ALP)

Fault finding – Introduction

4. FAULT FINDING PROCEDURE

Perform a pre-diagnostic on the

Print the system fault finding log

Faults No Conformity check (interpretation

Deal with present faults The symptom No

Deal with stored faults

Fault finding – Introduction

4. FAULT FINDING PROCEDURE (continued)

Fault finding problems

Inspection of each component

Checking earth insulation

Checking insulation against + 12 V or + 5 V

Checking the supply

Fault finding – Introduction

4.2 Connector Check

Fault finding – Introduction

1. Visual inspection of the connection:

2. Visual inspection of the area around the connection:

Disconnect the connector to continue the checks.

3. Visual inspection of the plastic casing:

4. Visual inspection of the metal contacts:

Visual inspection of the sealing:

If a fault is detected, consult Technical Note 6015A, Repairing electrical wiring.

Fault finding – Introduction

5. FAULT FINDING LOG

IT IS THEREFORE COMPULSORY TO COMPLETE A FAULT FINDING LOG EACH TIME IT IS REQUESTED

You will always be asked for this log:

Fault finding – List and location of components

Location of components in the passenger compartment

Fault finding – List and location of components

Rear view of the navigation computer

Fault finding – List and location of components

Radio control satellite

Multimedia network interface unit (BIC)

Fault finding – List and location of components

Central Control Switch (CSW)

Fault finding – List and location of components

GSM Aerial (NFA2 navigation computer only)

Fault finding – Role of components

Role of main components

– Radio control satellite: used to access the radio functions.

Fault finding – Operating diagram

No. Description No. Description

1 Radio 12 Front right-hand speaker

2 Diagnostic socket 13 Front right-hand tweeter

3 Multimedia network interface unit (BIC) 14 Front left-hand speaker

4 Supply 15 Front left-hand tweeter

5 Radio control satellite 16 Navigation