Performance and Trouble-shooting

Dec 2020
News & Updates
Happy Friday!
● Register name/email with license. Receive
webinar emails.
● 5.3.6
○ Check for News and Updates
○ Fast alert loading
● 5.3.5
○ Network IP Configuration dialog enhancements
○ ONVIF enhancements
Housekeeping
● Participants will be muted until the Q&A session.
● Ask questions via Q&A dialog
● We will be recording this webinar. And it will be available for playback on our
YouTube channel, Blue Iris Support.
https://www.youtube.com/channel/UCDkejni_hONfMPfI7l2u64g
● This presentation will also be available in the YouTube video notes for
download.
Software: Installation & Suggested Hardware
Download software / 15-day Trial
Blue Iris Support Channel:
Quick Start Guides
https://www.youtube.com/channel/UCDkejni_hONfMPfI7l2u64g
Agenda: Performance & Trouble-shooting
● Remote access wizard – Security Software Exemption
● Camera
○ Camera says no signal
○ Camera stopped working
○ Dual streams
○ H.265/H.264 + i-frames
● Windows service
● CPU Utilization
● GPU Utilization
● Submitting tickets
Remote Access Wizard – Firewall

Help File: Security Software Exemptions**

Consequences:
○ Performance
○ Crashes
○ Software will not start
○ Auto-update blocked
Remote Access Wizard – Firewall
Windows Defender Antivirus
Remote Access Wizard – Firewall
Windows Defender Firewall
Remote Access Wizard – Internet access

Consequences
○ No BI Updates or News Updates
Remote Access Wizard – Web Server
Consequences
○ Port is used by another app
○ Check if Windows IIS webserver is
running
Remote Access Wizard – Router
Consequences
○ Remote browser access will not work
○ Mobile apps will not work

Refer to YouTube Support Channel

https://www.youtube.com/channel/UC
Dkejni_hONfMPfI7l2u64g
Remote Access 101 Webinar
Remote Access Wizard – Port Forwarding
Consequences
○ Remote browser access will not work
○ Mobile apps will not work

Refer to YouTube Support Channel

https://www.youtube.com/channel/UC
Dkejni_hONfMPfI7l2u64g
Remote Access 101 Webinar
Remote Access Wizard – Remote Access Test
Consequences
○ Remote browser access will not work
○ Mobile apps will not work

Refer to YouTube Support Channel

https://www.youtube.com/channel/UC
Dkejni_hONfMPfI7l2u64g
Remote Access 101 Webinar
Remote Access Wizard – Client app login

Easy Mobile app setup

Agenda: Performance & Trouble-shooting
● Remote access wizard
● Camera
○ Camera says no signal
○ Camera stopped working
○ Dual streams
○ H.265/H.264 + i-frames
● Windows service
● CPU Utilization
● GPU Utilization
● Submitting tickets
Camera – Cannot connect
274C Error
7A / Http 401 Error
Http 404 Error 274C Error
PTZ error*

RTSP Error (400, 500)

Http 404 Error

* Get event subscription error

 Camera – Cannot connect
1
Help – Adding a new camera**
1 Find/Inspect (works for ONVIF cameras)

BI uses ONVIF protocol to connect with

camera.
 Camera – Cannot connect
2
2 2
Find/Inspect
2 IP Address / Username / Password
○ Camera app
○ Router table / Advanced Port
Scanner
○ Review Remote Access Webinar

BI uses ONVIF protocol to connect with

camera.
 Camera – Cannot connect
3
3 3
Find/Inspect
3
3 Enter camera ports manually 3
○ Camera app
○ Router table / Advanced Port
Scanner
○ Review Remote Access Webinar

BI uses ONVIF protocol to connect with

camera.
If no ONVIF, then an RTSP connection
may be established.
 Camera – Cannot connect
4
4 4
Find/Inspect
4
4 Make / Model 4
4

BI uses proprietary integration to camera.

Camera – Cannot connect
ONVIF BI Integration
● May be easier to connect camera ● Camera specific functionality may be
● Audio and PTZ may work immediately gained
● Needed for camera-based triggers, e.g., AI ● Talk
● Send audio to camera
● PTZ functionality may be limited via
ONVIF
● DIO functionality may be limited
 Camera – Cannot connect
5
Find/Inspect
5
5 Enter alternative URLs 5
○ Camera vendor
○ Blue Iris Forum
5

Let BI know so we can update

dialog or can provide support
** Need access to your camera
“Temporary Camera Access for
Testing and Support”
Get Camera’s RTSP stream only, i.e.
video feed.
Camera Stream Quality
Symptoms
● Camera loses signal
● Video playback is choppy
● Huge lag in camera live view
Resolution
● Camera settings
○ Confirm camera feeds are only H.264 or
H.265. H.264+ or “Smart Codec” etc will
not work.
○ i-frame (fps)
● Storage
○ Recording: D2D vs Re-encode
Camera Stream Quality
Camera connection checklist
● Connect cameras + sub streams (Live view working)
● Optimize camera settings
● Record D2D
● Enable h/w acceleration
Agenda: Performance & Trouble-shooting
● Remote access wizard
● Camera
○ Camera says no signal
○ Camera stopped working
○ Dual streams
○ H.265/H.264 + i-frames
● Windows service
● CPU Utilization
● GPU Utilization
● Submitting tickets
Windows Service
Best practices: Help - Running as a Service**
● Avoid running as “LocalSystem”
● Create a Windows username / password
○ If you have a NAS storage device, username / password
needs to match Windows username / password
○ Helps with Firewall software
1069 error
● This error means that the password used (as
defined in Credentials) is incorrect. When a
password is changed in Active Directory (or
Windows for local credentials) then it needs to
also be changed in PDQ Inventory.
Windows Service
● Symptom: Blue Iris cannot update or
service crashes because service cannot
close and restart
● Check status log
○ blueirisservice.exe no longer being used.
○ Service is running as localsystem.
● Fix
○ Disable / Re-enable Blue Iris service.
○ Do not run as LocalSystem
○ Security Software Exemptions: BI is somehow
denied internet access or file access.
Agenda: Performance & Trouble-shooting
● Remote access wizard
● Camera
○ Camera says no signal
○ Camera stopped working
○ Dual streams
○ H.265/H.264 + i-frames
● Windows service
● CPU Utilization
● GPU Utilization
● Submitting tickets
CPU/Hardware Optimization
● Direct to Disc (D2D)
● Intel QuickSync
○ Provides fast encoding / decoding in CPU with a dedicated core
● GPU
○ Help - Advanced Video Topics**
○ Integrated support for Intel QuickSync & Nvidia hardware
○ DirectX for other graphics cards including AMD
○ Nvidia encoding/decoding support: https://developer.nvidia.com/video-encode-decode-gpu-
support-matrix
Agenda: Performance & Trouble-shooting
● Remote access wizard
● Camera
○ Camera says no signal
○ Camera stopped working
○ Dual streams
○ H.265/H.264 + i-frames
● Windows service
● CPU Utilization
● GPU Utilization
● Submitting tickets
GPU
Symptoms
○ FPS will be seen to decline from
cameras
Resolution
○ Turn off GPU for cameras and see if
performance improves

Symptoms
○ Camera images malformed
Resolution
○ Turn off GPU for camera and see if
image quality improves
GPU
● Limit decoding unless required
Use case: dual streaming off.
○ Decode i-frames and not all frames

● Also BVR
Use Case: Further CPU optimization by
using Graphics Card for playback
○ Possible symptoms: black frames or
delayed output. Turn off Also BVR.
Agenda: Performance & Trouble-shooting
● Remote access wizard
● Camera
○ Camera says no signal
○ Camera stopped working
○ Dual streams
○ H.265/H.264 + i-frames
● Windows service
● CPU Utilization
● GPU Utilization
● Submitting tickets
Submitting tickets
Copy / paste email support info. Avoids SPAM box.

Problem

Evidence
Program Crashes When Playing Back Video
When I am running BI and reviewing the alerts, I can watch the first video. If I
click pause or double click on another alert, the program freezes up. Let me
know if there are logs that I can send.
Program Crashes When Playing Back Video

System Info

Problem

Evidence
Lost connection to Reolink
All of a sudden I can no longer connect to a Reolink RLC-511W. I had been
using the RCL-410/411/420/422/423 Baseline RTMP

The camera is working in my iPhone Reolink app and the IP settings etc all
match.
Configuration help requested
Hello,

Please help me out with the camera clips. i have asked this before but it is still
not like we want. We have, at this time, more than 300gb free on the disk and still
the clips are limited in age of 2 or 3 days.

I simply want to keep all the clips until the disk reaches his maximum capacity
and if it is nearly full it can start to delete the oldest. I tried everything but it simply
does not do what i want.
Problems with recording starting a few seconds after
alert
Hi there,

I have 3 cameras running on Blue Iris, a reolink 4mp, reolink 5mp, and brillcam 4k. They are set to record continuously as
well as record motion triggered alerts. The same issue occurs with all three cameras. Namely, when I play back the alert
clip the recording often starts after the event occurs. The delay can be a couple of seconds to 7 or 8 seconds, so when I
play back the alerts I’ll often not see what caused the trigger. Someone can open a door and walk through it, but the
camera pointed at the door often doesn’t start recording until the person has moved out of camera view. If I go back and
view the continuous recording I’ll see the event. When a motion event occurs the software starts recording a new clip a
few seconds after the alert. The new recording will often miss the trigger event entirely. I can always find the trigger event
right at the end of the previous clip.

The pre-trigger video buffer is currently set at 5 seconds. I’ve experimented with various times up to about 10 seconds for
the pre-trigger video buffer, as well as unchecking it entirely, but it doesn’t seem to make much difference. I’ve also tried
checking and unchecking “Camera’s digital input or motion alarm”, and that doesn’t seem to have any affect.

What I’d like to see is a few seconds on the alert clip before the event occurs, instead of having to go and find the end of
the previous clip. Any suggestions?
Problems with recording starting a few seconds after
alert
Some more info:
Frame rates set to 15fps on camera and in Blue Iris
Record dual-streams if available checked
Bit rates lowered to about 4,000
Using Sata SSD on D: for NEW folder
Alerts stored on C:
Storage folder on E:
Recording with Blue Iris DVR checked
Direct to disc for all cameras
Hardware accelerated decode set to Intel + VPP
CPU usage averages around 20-25%
White border on cam/no clips
Hello,
I have a camera that doesn’t seem to be generating any clips. The settings for record and trigger are copied from a
camera that is working fine. Everything else about this camera is as expected except that it has a white border in the Blue
Iris admin screen. I checked and unchecked option to “Change camera border to reflects status”, but it didn’t change
anything. Screenshot attached.
Any ideas on things to try?

Thank you,
Webinars coming next
Quick Start Guide
● ✓ Remote Access (UI3, mobile phones)
● ✓ Storage: Clips & Archiving
● ✓ Triggers / Alerts
● ✓ Profiles & Schedules
● ✓ Advanced Remote Access (Geo-fencing,
Push notifications, https/Stunnel)
Advanced Tuning Topics
Why is my computer so slow?
● ✓ Performance tuning
● ✓ CPU
● ✓ Stream loss / reconnects
Advanced Networking Topics
● RTSP Streams: Basic / Digest
Authentication
● Cameras: Static vs Dynamic IP addresses
● Router Client Table
● Packet sniffer
● Advanced Port Scanner
Other topics
● Hardware recommendations
● 2-way audio
Self Help Resources
● YouTube Channel: Blue Iris Support
https://youtube.com/channel/UCDkejni_hONfMPfI7l2u64g
● Blue Iris User Forum
https://blueirissoftware.com/forum/index.php
● FAQs (in forum)
https://blueirissoftware.com/forum/app.php/help/faq
Performance and Trouble-shooting
Dec 2020
Camera errors
● 10054 socket errors

● Check Security Software

Windows Startup
● Symptom: Blue Iris asks for login all of a sudden.
● Fix:

Find the registry key

HKEY_LOCAL_MACHINE\SOFTWARE\Perspective Software\Blue Iris\Options

and set the "runasadmin" value back to its default of 1. This is the "require run as administrator"
checkbox on the Settings/Startup page.