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    Kirsten Freeman
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    FINAL TRAINING AGENDA (2)

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    7 views3 pages

    Final Training Agenda

    Uploaded by

    Kirsten Freeman

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    LWSC TRAINING AGENDA FOR ADDITIONAL COMPONENTS

    DATE: AUGUST 22, 2022 GROUP:


    SURVEYORS MODULE:
    CUSTOMER SURVEY
    AGENDA DURATION FACILITATOR
    Opening Remarks 8:45 am – 9:00 am LWSC Representative
    Demo of Survey Online 9:00 am – 9:30 am Wonderkid Representative
    Dashboard
    Demo of Survey Mobile 9:30 am – 10:30 am Wonderkid Representative
    Application
    TEA BREAK
    Survey Mobile Application 11:00 am – 12:30 pm Wonderkid Representative
    Practical Simulation
    LUNCH BREAK
    Review of Data Captured 2:00 pm – 3:00 pm Wonderkid Representative
    Feedback Session and 3:00 pm – 3:30 pm LWSC & Wonderkid
    Closing Remarks Representative

    DATE: AUGUST 23, 2022


    GROUP: CASHIERS & ACCOUNT RECEIVABLES
    MODULE: PAYMENT RECEIPTING APPLICATION
    AGENDA DURATION FACILITATOR
    Opening Remarks 8:45 am – 9:00 am LWSC Representative
    Demo of Payment 9:00 am – 9:30 am Wonderkid Representative
    Receipting Mobile
    Application
    Demo of 9:30 am – 10:30 am Wonderkid Representative
    Payment
    Receipting Online
    Dashboard
    TEA BREAK
    Payment Receipting 11:00 am – 12:30 pm Wonderkid Representative
    Mobile Application
    Practical Simulation
    LUNCH BREAK
    Review of Payments 2:00 pm – 3:00 pm Wonderkid Representative
    Uploaded and Posted
    Feedback Session and 3:00 pm – 3:30 pm LWSC & Wonderkid
    Closing Remarks Representative

    DATE: AUGUST 25 2022


    GROUP: CUSTOMER SERVICE & TECHNICAL SERVICE
    MODULE: WORKFLOWS - Customer Details Workflow, Account Termination, Account
    Suspension, Account Separation, Change of Tenancy, Water Trucking & Desludging,
    Meter Replacement
    AGENDA DURATION FACILITATOR
    Opening Remarks 8:45 am – 9:00 am LWSC Representative
    Demo of Workflows - 9:00 am – 10:30 am Wonderkid Representative
    Customer Details
    Workflow, Account
    Termination, Account
    Suspension, Account
    Separation, Change of
    Tenancy, Water Trucking &
    Desludging, Meter
    Replacement

    TEA BREAK
    Workflows Practical 11:00 am – 12:30 pm Wonderkid Representative
    Simulation
    LUNCH BREAK
    Review of Tickets captured 2:00 pm – 3:00 pm Wonderkid Representative
    Feedback Session and 3:00 pm – 3:30 pm LWSC & Wonderkid
    Closing Remarks Representative

    DATE: AUGUST 26, 2022


    GROUP: FINANCE
    MODULE: WORKFLOWS - Charges & Penalties, Payment Reversals, Payment
    Transfers, Payment Plans, Debt Transfers
    AGENDA DURATION FACILITATOR
    Opening Remarks 8:45 am – 9:00 am LWSC Representative
    Demo of Workflows 9:00 am – 10:30 am Wonderkid Representative
    - Charges & Penalties,
    Payment Reversals,
    Payment Transfers,
    Payment Plans, Debt
    Transfers
    TEA BREAK
    Workflows Practical 11:00 am – 12:30 pm Wonderkid Representative
    Simulation
    LUNCH BREAK
    Review of Tickets captured 2:00 pm – 3:00 pm Wonderkid Representative
    Feedback Session and 3:00 pm – 3:30 pm LWSC & Wonderkid
    Closing Remarks Representative

    DATE: AUGUST 29, 2022


    GROUP: FINANCE
    MODULE: QUICKBOOKS ONLINE

    AGENDA DURATION FACILITATOR


    Opening Remarks 8:45 am – 9:00 am LWSC Representative
    Demo of Finance Online 9:00 am – 9:30 am Wonderkid Representative
    Dashboard
    Demo of QuickBooks 9:30 am – 10:30 am Wonderkid Representative
    Online
    TEA BREAK
    Finance & QuickBooks 11:00 am – 12:30 pm Wonderkid Representative
    Online Practical Simulation
    LUNCH BREAK
    Review of Data 2:00 pm – 3:00 pm Wonderkid Representative
    Feedback Session and 3:00 pm – 3:30 pm LWSC & Wonderkid
    Closing Remarks Representative

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