Part 2. Short Talk (2 Minutes/ Individual) : Test 2

TEST 2
Part 2. Short talk (2 minutes/ individual)
1. What do you think is the most suitable means of transport for an old couple
from Hanoi to Sapa?
- Ss should consider what kinds of transport are available, the tourists' special
needs and interests, the transport's speed, convenience, comfort, price, ...
2. Is geographical features important to Vietnam tourism? Can you give some

examples to explain for your ideas?
- Ss give general information about Vietnam + weather + features
+ Vietnam is located in ....
+ It has borders with ....
+ the north of Vietnam is characterized by...
+ the region features... => effect on tourism
Part 3. Conversation (3-4 minutes/ pair)
Student A & Student B: You are market developers of ABC Travel Company.
Analyze “the Promotion” factor of the new tour "Sapa - Fansipan Legend"
of your company. Suggested ideas: You should discuss about:
 Target customers
 What type of media for advertising the tour
 Sales promotion techniques
TEST 3
1. What should be the most important hotel facilities and services for a group
of students? Why?
2. What do you think about public transport in Vietnam and China?
- Ss compares what kinds of public transport they have, compare their speed,
price, services, facilities,...
Now, I will compare about transports in China and Vietnam. As you know, the
popular transports both in Vietnam and China are air travel, train travel and bus
travel.
The first, we will start with air travel. About number of airports, in China there
are high develop and a lot of regional airports – about 150 such as Shanghai
International Airport, Guangzhou International Airport; Beijing International
Airport and so on – so you have a very big choice. But in Vietnam, the air
travel is less develop – about from 10-20 airports such as Nội Bài air port, Cam
Ranh airport, Tân Sơn Nhất airport, and so on… so limited network. Besides,
China air travel is more professional than Vietnam air travel. Beacause, They
put satisfaction of guest in head and free luggage allowance in Chines Airlines.
But in Vietnam, the flight is delayed for long hours.
The seconds is train travel. As you know, The speed of train travel in Vietnam
is 120km/hour slower than speed of train in China about from 200 to 500
km/hour. Then in China, the train cover all destinations so very convenient and
comfortable for guest but in Vietnam, the train don’t cover all destination so
the guest must use other transports during their journey. But, the staff of the
Vietnam train travel use English and in China train travel doesn’t.
Finally about bus travel. The bus in China is more modern than Vietnam. It has
trolley bus system and electric bus. In Vietnam, bus is older, shabby facilities
and crowded in rush hours. Moreover, the guest can pay by card. It is very
convenient, in Vietnam, the guest pay by cash, so very waste time.
This cover my talking compare about transports in China and Vietnam. Thank
you for listening.
Student A: You are planning a trip to visit Hanoi. Prepare some questions to
help you find out the information below.
B: Good morning, sir. I am B and I am calling from Hanoi Tourism Centre. You
have shown interest in our Ha Noi 2 days 1 night tour package, haven’t you?
A: Yes, I’m planning to visit Hanoi City with my close friends and I’d like to
know more about this package. What are its geographical features?
B: It’s a great place to go. Hanoi is the capital of Vietnam and It's a beautiful
ancient city of Vietnam. With well-preserved colonial buildings, ancient
pagodas and unique museums within the city centre
A: Sounds great. What kind of activities are there?
B: So many. You can visit many famous destination such as: Old Quater, the
Temple of Literature, President Ho Chi Minh Mausoleum... Not only that, the
yummy Vietnamese street food never let you down, Banh Mi, Pho, Bun Cha
and so on. Hanoi also the shopping city with many local markets in the city
centre. So fantastic.
A: Wow, I can't wait to get there, so how would I get there?
B:Well, there's an air-conditioned bus or taxi that picks you up from the airport
in Noi Bai and drives you straight to the Hanoi hotel, about 45 minitues.
A: That sounds convenient. What does the package consist of?
B: Well, It consists of guided live tour commentary by local guide, all entrance
and admission fees, lunch, hotel pick-up from your hotel in Hanoi Old Quarter,
transfers in an air-conditioned vehicle, green car fee for private tour.
A: I definitely love it. And where do visitors stay?
B: You don’t need to worry about it. I work with two hotels: JW Marriott Hotel
Hanoi and Intercontinental Hanoi. Breakfast is served in the garden
A: Oh sounds interesting. How much does it cost?
B: It’s $80/adult and if you go with a group of 5 people or more we will we will
discount 10% tour price for you.
A: Oh, that sounds really good but I think I have to discuss with my friends and
call you up maybe tomorrow.
B:OK, great speaking with you.

TEST 4
1. What do you think is the dream vacation for someone who loves nature?
Suggested answer: explain why this tour is a dream vacation to them: how
suitable the destination is with their special needs, their budget, the activities
and accommodation included in the tour
I think a 1 day tour to Cuc Phuong in Ninh Binh province is the dream vacation
for someone who loves nature because Cuc Phuong is the first national park of
Vietnam and also the largest nature reserve of the country which is one of the
most important sites for biodiversity in Vietnam. Because of this, this national
park is always an attractive place for adventurers and tourists who love the
beauty of nature. The tour is also very cheap for tourists with 60usd per person.
The bus of the travel agent will pick the tourists up at their hotel in Ha Noi city
center and transfer to Ninh Binh. When coming to Cuc Phuong, tourists will
have a chance to visit Endangered Primate Rescue center visit Turtle
Conservation Program, and visit the botanical garden. Moreover, tourists will
have two different hikes: To the “1000 Years Old Tree” and to the “Ancient
Tree”. They can choose between mountainous trekking or trekking over flat
paths. The tour is consists of: High-quality vehicle, experience guide, lunch, all
entrance fees. With all inclusive in the tour, tourists will not have to worry
about anything, just need to prepare a good health to enjoy a good trip.
2. What do you think about tourist accommodation in Vietnam?
+ evaluate their price, kinds of accommodation, safety, facilities, services,...
As you know, there is a great selection of accommodation in Vietnam with the

most popular ones including resort, hotel, hostel, guesthouse, dormitory,
homestay, and overnight cruise. The first about hostels are a popular option
amongst young backpackers who just require somewhere to rest as they move
from place to place. A bed in a dormitory costs from $3 or $4 whilst a private
bedroom with a shared bathroom is just a few more dollars. But if travelers
looking for budget lodging offering more privacy than a hostel, guesthouses are
well suited . A standard guesthouse room costs from around $15 per night.The
seconds, hotels are a popular choice when spending more than a couple of
nights in the same place or when visiting Vietnam with children. Most mid-
range to luxury hotels in Vietnam offer some or all of the following: air
conditioning , hot water, mini fridge, television, telephone. Many hotels within
this price range have an on-site restaurant and bar as well as room service, ideal
for busy business travelers. For as little as $25 guests can book a double
bedroom in a 3-star hotel in Hanoi and $100 in a 5-star hotel. For $400 a night,
this price includes the widest range of services, fine dining, and access to top-
class spa facilities. Finally, homestays offer the most immersive experience.
Homestays will often provide guests with the following: Breakfast included,
lunch and/or dinner can be added, Coffee, tea and filtered water, Bed linens and
bath towels. All hosts must meet certain standards and obtain a license in order
to function as a homestay. And many other types of accommodation facilities.
This cover my short talk about tourist accomodation in VN. Thank you for
listening.
Part 3. Conversation (3-4 minutes/pair)
Student A& Student B: You are sales executives from No.1 Travel. You want
to promote a new package in Halong Bay for 3 days. Analyse the Product to
create a marketing campaign for your new tour: "Halong Bay - Recreation
heaven".
Suggested ideas: You should talk about:
- Target customers - The needs and wants your tour can satisfy - Its unique
features - Any extra features it includes: insurance, optional trips,...
TEST 5
1. Can you recommend a place for spending time at weekend? Why is it

suitable?
-location, geographical features, its beauty, activities to do.
Yes, there is a place that I think is very suitable for spending time at weekend,
Nha Trang. What a wonderful paradise. As you know, the city is located in the
east of Khanh Hoa province. With that geographical location, Nha Trang has a
tropical savanna climate influenced by oceanic climate. There are less cold
winters and longer rainy seasons. The rainy season shifts to winter starting from
September and ending in December. Therefore, you should travel in the dry
season (i.e. January - September) every year, very suitable for participating in
island trips, enjoy sunbathing, surfing, riding a water motorcycle ... But
swimming and diving are the most popular sports in Nha Trang. At night, you
may see some performances concluding traditional and modern ones. Nha
Trang is famous for many things. The first thing anyone who has a chance to
visit Nha Trang always mentions is its beach. The beach is wonderful with
sunlight, clear blue waters and a line of coconut grown along the beach. Nha
Trang is not only famous for its beautiful beach but also has many places you
may want to visit such as Vinpearl land, Po Nagar Cham Towers, 100 Egg Mud
Bath and many large and small islands. If you are tired of having to go from
place to place, you can rest and enjoy traditional food and fresh seafood at many
restaurants such as Champa Garden Restaurant, Seafood Restaurant... or in Dam
market. I am very happy that Vietnam has a beautiful beach like Nha Trang and
join hands with me to build a better Nha Trang.
2. What should be the most important hotel facilities and services for a
famous singer? Why?
The biggest worry is always security because she is famous person, she has many
fans and so many people recorgnize her, so what she needs most is safety, privacy
and security. And she always choose a hotel that uses smartcards and CCTV
camera installed. They request limousine service, 24hour room service, and
exclusive use of the spa & therapy room
Part 3. Conversation (3-4 minutes pair)
Student A: You are planning a trip to visit Sapa. Prepare some questions to
help you find out the information below.
 the best time to go

 what to take with you
 how to get there
 how to avoid being ill
 the best place to stay
A: Hi. Is that you, B? This is A from ABC travel agent. We talked a couple of
days ago about your upcoming vacation.
B: Hello, Truc. I’m planning a trip to visit Sapa with my family. Could you tell
me about its geographical features ?
A: It’s a great place to visit.Sapa is an upland town, a famous resort in Sapa

district, Lao Cai province, Northwest Vietnam. It still contains many hidden
wonders of the nature, natural landscapes with the terrain of hills, the green of
forests, creating a colourful harmonious picture.
B: Oh sounds good. So what is the best time to go to Sapa?
A: The best time to visit Sapa is from March to May and from September to
November. At these times, the weather is relatively stable with sunny days and
cool nights.
B: Sounds great. What’s the main leisure activity and the best place to stay?
A: Tourists can stay overnight at a comfortable hotel in Sapa and relax between
guided trekking tours during this 2-day itinerary. Hike for several hours each
day to hill tribe villages belonging to the Black Hmong and Dzay ethnic
minorities. Visit Cat Cat, Lao Chai and Ta Van with an experienced guide and
enjoy the scenery of the Hoang Lien Son mountains. Meals and round-trip hotel
transport from Hanoi included.
B: Wow, i can't wait to get there, so how would I get there?
A: Well, we will pick up at all hotels located in Hanoi Old Quarter We will
inform the time when you have specific address. If out of old quarter city center
please contact us to get to pick up at meeting points.
B: Well, that sells it for me. My familly definitely love it. Hmm what to take
with me when going to Sapa?
A: Warm clothes, scarf, hat, cap because the weather in Sapa is pretty
unpredictable. It is normally cold in September, October, November, December,
January, February and March. Boots, Trekking shoes, sun glasses, sun cream,
insect repellent are also necessary. You should take cash with you in Vietnam
Dong because banking system in Sapa sometimes doesn’t function well.
B:That sounds good. And could you tell me how to advoid being ill, please?
A:Well, It is advisable to get vaccinated against Covid 19 as a precaution.You

should take medicine with you although there are some pharmacies in Sapa in
case you get sick. High levels of atmospheric pollution - maybe take a face
mask.
B: OK, It’s a very helpful advice, thank you. I have to discuss with my family
about the booking now and call you up maybe tomorrow.
A: OK, great speaking with you.
TEST 7
Part 2. Short talk (2 minutes/ individual) Students are expected to express

their own ideas in a clear and logical way.
1. What is your most memorable trip? Why do you like it?
Suggested answer: ss are expected to tell a story with a clear plot, various
events, characters and appropriate facial expressions and intonation
Hi everyone, I’m A. I think everyone has a journey or a trip at least once. It

makes you feel very exciting and memorable. Now, I’ll share to you about my
trip. Last summer vacation, me and of friends had a trip went to beach in Nha
Trang. This trip had 2 days and a night. Before this trip, we prepared a lot of
things, especially bought four round trip tickets because we got there by plane.
Then we decided to meet at 6 am on the Sunday at a bus station then we will go
to the airport. But some of us were late because they got stuck in traffic jams for
30 minutes. Then we had another problem. You know the bus we took didn’t
leave. I asked the driver why and he told me that we had to wait until nearly all
the seats were filled, which took us another 30 minutes. At this point, I thought
if we had to waited 30 minutes more, we would be late for the flight. So that we
talked about our problem, apologized to the driver and got off the bus to book a
taxi to the airport. We hope that the taxi would get to the airport as soon as
possible. Luckily, the taxi arrived very quickly and after 30 minutes we were
there in time. I had a special time with my friends there so I felt very happy and
excited. Nha Trang is a beautiful place and the people there are very nice. Of
course, we didn’t forget to buy many souvenirs for my relations and my family,
such as jewelry or some things made from shell. In conclusion, it was really a
successful journey although we met a problem. It taught me to always
remember to do the preparation well, because I think it hold 70% success of
work.
Those are all about the trip I have gone and I hope I can come here again.
Thanks for listening.
2. What do you think about rail travel in Vietnam?
Ss evaluate speed, facilities, prices, services, ...
It's a relatively comfortable way to travel and high inter-city speeds are
possible. The speed of trains in Viet Nam is about 200 km/h. Passengers can
work while travelling and it's comparatively stress-free. Traveling by train
affords passengers the chance to see sights and unspoiled beauty they would
never see from a plane window or on a busy road. Moreover, some trains have
restaurant cars with gourmet menus and waiter service; others have cafes that
serve just basic snacks and drinks. Overnight travelers may have the option to
pay extra for a private sleeping berth, complete with beds and, sometimes, full
bathrooms, free Wi-Fi on most trains It is true to say that traveling by Vietnam
train ticket fare is much cheaper than the other options such as a plane or private
car. Especially if the longer you go, the bigger the price differs. Trains in
Vietnam are a fairly safe type of transport. Due to running on its own route, it is
rare to meet an accident on a train.
But rail travel in Viet Nam also has some problems. It doesn't cover all
destinations so you may have to use other means of transport to complete the
journey. You have to carry and manage your own luggage on board and it's
generally more expensive than road travel.

Student A: You are planning to visit Vietnam for business combined with
travelling. You are a young active professional who has money but little free
time. Enquire a travel agent about a dream tour.
Student B: You are a travel consultant of Vietnam Tourism. Provide your

tourist with appropriate information. (consider customer's special request,
budget time, destination, activities, ...)
A: Good morning! How can I help you?

B: Hello! I have some days off next week. I’m going to travel somewhere but I
don’t have any good ideas and little free time. Could you recommend me some
beautiful places in Viet Nam?
A: Of course. How long is your holiday?
B: Just 2 days.
A: So, What do you think of Da Nang?
B: Da Nang? What’s special thing in Da Nang?
A: Da Nang is known as the most worth living city in Vietnam. Recently, it has
become a new city which is very famous for tourism. Da Nang has many
destinations which attract foreign tourists from all over the world. They can
enjoy from Ba Na Hill on the top of the mountains to the unique Dragon Bridge
in the center of the city, which can spit water and breath fire on the weekend.
B: So is there a beach in Da Nang? I want to go to a place with the sea
A: Yes. Da Nang has many beautiful beaches, especially My Khe beach with
clear water and long sandy beach.
B: What about caves?
A: Marble mountain is also one of tourist attractions with many caves and
impressive structures.
B: So, is there any dish in Da Nang that is considered outstanding?
A: Not only being famous for landscapes, Da Nang attracts tourists because of
its cuisine. Vietnamese turmeric noodles, noodles with grilled pork, lemongrass
pork skewers or crispy pancake are all traditional cuisine.
B: Ohh, that’s sound good. Are there any luxury hotels there?
A: Visitors can choose to relax in five stars hotel or luxury resorts too. In
addition, local people are very polite, generous and kind. They are willing to
show you the way if you are lost, show you delicious restaurants or even
prestigious hotels. All the things above are the reasons why Da Nang has been
visited and loved by visitors.
A: Here’s our Da Nang brochure. Have a look.
B: OK. Thank you.
A: You’re welcome.
TEST 8
1. What do you think about rail travel in Vietnam?
+ cost, speed, services, facilities, ...
It's a relatively comfortable way to travel and high inter-city speeds are
possible. The speed of trains in Viet Nam is about 200 km/h. Passengers can
work while travelling and it's comparatively stress-free. Traveling by train
affords passengers the chance to see sights and unspoiled beauty they would
never see from a plane window or on a busy road. Moreover, some trains have
restaurant cars with gourmet menus and waiter service; others have cafes that
serve just basic snacks and drinks. Overnight travelers may have the option to
pay extra for a private sleeping berth, complete with beds and, sometimes, full
bathrooms, free Wi-Fi on most trains It is true to say that traveling by Vietnam
train ticket fare is much cheaper than the other options such as a plane or private
car. Especially if the longer you go, the bigger the price differs. Trains in
Vietnam are a fairly safe type of transport. Due to running on its own route, it is
rare to meet an accident on a train.
But rail travel in Viet Nam also has some problems. It doesn't cover all
destinations so you may have to use other means of transport to complete the
journey. You have to carry and manage your own luggage on board and it's
generally more expensive than road travel.
2. Talk about a works of art to a group of visitors in a museum.
Suggested answer: The talk should include the following points:
+ time of completion
+ where to display
+ material
+ any special meanings

Today I would like to tell you about one of the most well-known paintings in
the world, which is also my personal favourite, the portrait of Mona Lisa.
The Mona Lisa painting is one of the most emblematic portraits in the history of
art, where is located at the Louvre. Painted by Leonardo da Vinci in the 16th
century, it joined the collections of the court of France before being added to the
works on display at the Louvre Museum. This masterpiece was acclaimed as the
most recognized and most visited artwork in the history of art. The woman sits
upright in an armchair with her arms folded to depict Lisa as a virtuous woman
and faithful wife. The painting was one of the first portraits to depict the sitter in
front of an imaginary landscape, and Leonardo was one of the first painters to
use the toughest drawing technique of all the time. The painting is so famous as
there are so many hypothesis about it. What attracts me the most about this
painting is Mona Lisa’s charming smile. It’s not only the most beautiful feature
on her face but also has lots of mysteries. Some people said that her smile looks
different from different angle and it has been at the center of much debate and
speculation over the years. The artist created a painting that is worth a thousand
words and has become the iconic painting of all the time. I personally think
Mona Lisa is truly an impressive painting, after all it was painted by the great
Leonardo da Vinci.
Student A: You are a guest in Sparkling Hotel. You check out and can't find
your golden ring anywhere. Enquire the hotel receptionist about it
Student B: You are the hotel receptionist. Deal with the customer's problem.
TEST 9
Part 2. Short talk (2 minutes individual)
1. What should be a dream vacation for students? Why?

• Suggested answer: explain why this four is a dream vacation to them: how
suitable the destination is with their special needs, their budget, the activities
and accommodation included in the tour
I will not travel abroad until I have gone to Vietnam. So the dream vacation I
suggest you will be in Vietnam. This is Da Nang - which is known as "the most
worth-visiting city in Vietnam". It is a city with a prime location, located in the
middle of the country, 764km from Hanoi capital. You can easily move from
Hanoi by plane or by bus. And where to stay is not the problem because there
are a lot of hotel four, five-star for you choose. Besides, affordable price is very
suitable for economy. But the scenery is amazing, with thousands of beautiful
destinations, you will enjoy conquering Hai Van Pass, swimming and playing at
the beaches, diving to see corals, .... The cuisine is not to be missed: pork rolls,
Pan cake, Chicken rice, Banh Mot...Also with many destinations famous, Hoi
An - a place that preserves the culture and history of the Chinese people, hot
mineral springs of Than Tai mountain, Ba Na Hills - the green lung of Central
Vietnam, Dragon Bridge spit fire and water at 9pm, ... The cuisine is not to be
missed: pork rice paper roll, Pan cake, Chicken rice,... You should be there and
you will have the most really feeling. Thank you for listening!
2. What do you think is the most suitable kind of accommodation for a young
backpacker in Sapa?
• Ss consider price, facilities special needs of the customer, convenience
Sapa is no stranger to backpackers, so you will find a handful of great

accommodation. Backpackers usually have to stick to a tight budget, generally
preferring to stay in hostel dorm rooms or camp. Backpacking couples or
backpackers with a slightly higher budget might stay in private rooms in hostels
or look for budget hotels or apartments. As backpackers tend to be socially
active, to enjoy meeting other people and making friends, to get know new
cultures and to share experiences, so that, in my opinion, homestay would be
best for them. This is where they can live alongside a local family. Traveller can
eat what the local eat, see the incredible countryside. Homestay seems to be
cheaper than the hotels in the main town, though it will be a lot more basic. All
homestay feature a free Wi-Fi, also offers accommodations with mountain
views, fully facility and basic services. For all of this, I think homestay is a very
good choice for backpackers in Sapa
Part 3. Conversation
Student A: You are a passenger of Vietnam Airlines. Your flight has been
delayed for 3 hours and you don't know when you will be able to fly. You
have a meeting in the evening and you are very worried that you maybe late
for it. Complain with the customer services manager about this.
Student B: You are the customer services manager of Vietnam Airlines. Deal
with your customer's complaint
Passenger: Excuse me?
Staff: Good afternoon. How can I help you?
P: Oh my god, I hope you can. I’m so angry right now with your airline service.
What a terrible fly, I can't understand what happened with me.
S: Oh, please calm down, could you tell me your problem?
P: Is there a problem with my flight? Why did I have to wait for 3 hours? It’s
too long. It can change all my plans, you know?
P: Which flight, Mam?
S: VNA-123
S: Oh I see. I’m very sorry about that. Your flight has been delayed for 3 hours
due to the unexpected technical problems and we are trying to fix it so that the
flight can take off.
P: Are you kidding me? What the hell is going on with your company? I fly
with you 5 times and this is the 3rd time the flight has been delayed
S: I’m very sorry but there are various technical problems with this airplane.
We need to fixed and replaced some parts of the aircraft, so that we can make
sure is eligible to make a flight
P: I have a very important meeting today. If the flight gets in after 3 hours, I
can be late
S: I can understand how you are feeling now but there’s nothing I can do with
your flight. There are lots of other people here in the same boat. However, we
will give you a voucher which enabled you to buy a cup of coffee and a
sandwich during the wait
P: Well, ok, then
S: Thank you for your sympathy. We are sure that the mistake won’t repeat
again.
Dialogue 2
G: Excuse me.
R: Good morning. How may I help you, madam?
G: Well, I hope you can. We have already informed that my flight will be
delayed for 3 hours. Do you know?
R: Yes. We know your flight was delayed 3 hours and we apologize for
that. Please allow me to explain the delay. Flight VN 332 at 2pm was
delayed due to technical problems.
G: I don’t care. And 3 hours is so long. I can’t wait and I will not wait for
long time like that. My meeting will start in 3 hours. I can't be absent.
R: I understand your feeling. However, If the plane takes off on schedule
and the technical error is not corrected, the safety of all passengers will not
be guaranteed.
G: You work like that? The technique must be prepared in advance. I don't
hear any reason.
R: I’m so sorry, It is an unexpected accident. I will exchange your ticket
for the nearest flight to New York. But It takes 45 minutes for the flight to
take off. Are you fine with this flight?
G: 45 minutes. Can't it be earlier?
R: I know you are very busy but Iam so sorry. We don't have any earlier
flights to New York.
G: If not earlier, refund my money so I can find another airline. It's a waste
of time!
R: I can’t ... According to our airline policy, you have to wait more than 3
hours to get a refund. If you want to fly earlier, you only have to wait 45
minutes.
G: Make sure that your flight is on time. I don’t have much time to argue
with you. And I don’t want to wait in that row again.
R: Don’t worry. We make sure that it's on time. Now, we give you a
voucher in the luxury cafe in the airport. Besides, you can take a few
pictures before take off. Because the airport is designed in a polite and
luxurious style. And we have a few duty free shops at the airport. The price
is very reasonable. Shopping there is not a bad idea.
G: I trust you this time.
R: Thanks so much for trusting us. Please, follow me to change your
flight ticket.
G: Don’t let me down.
R: Yes. We are sure to make you satisfied. It is your ticket and voucher.
The duty free shop is on the 3th floor. You take the elevator. When get out,
you will see it. It is on your left hand.
G: Can you show me a few places to take picture?
R: Certainly. There is a fountain and a book room with a beautiful view on
the 4th floor. Besides, at the cafe, you can enjoy your coffee while taking
good photos.
G: That sounds good.
R: Thank you for bringing this matter to our attention and once again, I am
so sorry for everything that happened to you. Have a great flight!
TEST 10
1. Compare public transport in your country with China
Now, I will compare about transports in China and Vietnam. As you know, the
popular transports both in Vietnam and China are air travel, train travel and bus
travel.
The first, we will start with air travel. About number of airports, in China there
are high develop and a lot of regional airports – about 150 such as Shanghai
International Airport, Guangzhou International Airport; Beijing International
Airport and so on – so you have a very big choice. But in Vietnam, the air
travel is less develop – about from 10-20 airports such as Nội Bài airport, Cam
Ranh airport, Tân Sơn Nhất airport, and so on… so limited network. Besides,
China air travel is more professional than Vietnam air travel. Because, they put
satisfaction of guest in head and free luggage allowance in Chines Airlines. But
in Vietnam, the flight is delayed for long hours.
The seconds is train travel. As you know, the speed of train travel in Vietnam is
120km/hour slower than speed of train in China about from 200 to 500
km/hour. Then in China, the train cover all destinations so very convenient and
comfortable for guest but in Vietnam, the train don’t cover all destination so
the guest must use other transports during their journey. But, the staff of the
Vietnam train travel use English and in China train travel doesn’t.
Finally about bus travel. The bus in China is more modern than Vietnam. It has
trolley bus system and electric bus. In Vietnam, bus is older, shabby facilities
and crowded in rush hours. Moreover, the guest can pay by card. It is very
convenient, in Vietnam, the guest pay by cash, so very waste time.
This cover my talking compare about transports in China and Vietnam. Thank
you for listening.
2. What do you think are the most important hotel facilities and services for
a business traveller? Why?
I think the most importaint hotel facilities services for a business traverler is
high-speed internet access and concierge service. Because, with the internet,
they can monitor and control work remotely. Internet access is vital for business
travelers for both professional and personal reasons. It’s important to be able to
fire off a quick email to confirm your attendance at a meeting or to quickly
check in . Without the internet, their work will be interrupted in terms of
transmission, leading to lost time to exchange information, lost opportunities
and important partners. Besides, if there’s a business centre offering secretarial
and translation services and business support, that’s a plus. As you know,
Business travelers sometimes have foreign documents or some other languages
that they cannot translate, so they need to quickly translate the text to process
the work faster. If there is no translation service in the hotel, they have to spend
a lot of time traveling to find translation sources. And sometimes, because of
the nature of the job, they may need a secretary to help them handle the job
better. So that’s a plus.
Student A: You are planning to visit Ha Long Bay. Prepare some questions
to help you find out the information about a dream package tour:
Suggested questions:
- How do visitors get there?
- What is the main leisure activity?
- What are its geographical features?
- What does the package consist of?
- Where do visitors stay?
- How much does it cost?
Student B: You are a travel agent. Provide your client with the information
about a package tour to Ha Long Bay
A: Good afternoon. Thank you for calling ABC travel agency, A speaking.
How may I help you?
B: Hi, I’m A. I’m planning to visit Ha Long Bay with my friend. Can you
give me some suggestions for tourist attractions in Vietnam?
A: Of course. So, what do you think about 3 days 2 nights Ha Long package
tour, madam?
B: Oh! That sounds good! Could you tell me about its geographical features?
A: Situated in the northeast region of Vietnam, Ha Long Bay is a part of the
Gulf of Bac Bo, and comprises Ha Long City, the township of Cam Pha and
part of the island district of Van Don. Ha Long Bay is recognized as a World
Natural Heritage with thousands of islands created by a magnificent and
lively creation.
B: So how do visitors get there?
A: Yes. Where do you live madam?
B: We live in Hanoi.
A: Oh. If you go from Hanoi to Ha Long, coach is the best type of transport
for you. Our travel agency will pick you up at Old Quarter area to transfer
from Hanoi to Ha Long Bay
B: Oh, and what is the main leisure activity?
A: Coming to Ha Long, tourists can Visit the Halong Bay Islands that
includes some super water activities likes: Kayaking, Canoe parachuting,
Fishing, Jet skiing,... explore Sung Sot Cave,visit the Quang Ninh Museum,
enjoy the Sun World Ha Long Park,...
B: It sounds interesting. What does the package consist of?
A: It includes: Shuttle Bus Hanoi- Halong Bay- Hanoi, 03 days cruise in Ha
Long Bay cruise, 02 nights in your selected cabin types, 02 Breakfasts, 02
Lunches, 02 Dinners, 1 Brunch, Complimentary regular tea and coffee
onboard, Sightseeing fees, Kayaking,Onboard insurance and service charges.
B: And where do visitors stay?
A: You can stay at Halios Hotel Halong and The Confetti hotel. These are
two 5-star hotels with very good services and facilities such as outdoor
swimming pool, Spa sauna, tennis course, conference room, fitness center,
restaurant, sky bar, pool bar.
B: Sounds good. Could you tell me the cost of the package?
A: $250 per person but we are having offer 10% for who travel with group
of 5 to 10 people.
B: So great. I think I’ll book this tour but I have to discuss with my friends. I
will contact with you later. Thanks for your useful information.
A: It’s my pleasure, madam.
TEST A
1. What do you think about coach travel in Vietnam?
Ss evaluate both good and bad points of coach travel in terms of price, services,
facilities, speed, punctuality, safety.
*Advantages:
- Very cheap: When travelling by coach, you only make one single payment,
with the cost of these taxes and maintenance fees shared between you and your
passengers. Of course, prices vary depending on the time you travel and the
distance you’re planning on taking. But for families or group travel bookings,
you can usually secure a group-booking discount which still makes this a
cheaper travel option.
- Safety: Aside from the obvious vehicle safety differences, coach travel is
often considered a safer mode of transport because of the person driving. With
coach travel, you can have peace of mind, knowing you are being transported
by a professional driver who has experience in navigating the roads.
- Comfort and convenient: Without a doubt one of the most positive reasons
for travelling via coach is that it is far more comfortable than other forms of
transport, particularly the likes of buses and trains.
- Enjoy the scenery: Travelling by coach allows you to sit back and soak up the
views as you pass the rolling countryside which can be seen from many of the
VN’s major roads.
*Disadvantages:
-Some public transport systems are quite bad.
-There may be a noisy and uncomfortable ride where you have to share with
other strangers; thereby having a lack of privacy.
-Pretty crowded at rush hour and you have to waiting for long times.
-Can’t pick your companions: The real fear of coach travel is that you’ll find
little in common with your traveling companions or you’ll find their
conversation or conduct distasteful
2. Suggest suitable accommodation for a group of young foreign tourists in

Hanoi.
+ Consider about cost, facilities, location,.. of different kinds of

accommodation in Hanoi.
Cách 1: I think homestays is the most suitable for a group of young foreign
tourists in Hanoi because:
 They’ll get unprecedented access to some of Hanoi’s most beautiful

landscapes and get the comfort of a home while still a tourist.
 They can sleep in beautiful homes because many Hanoi homestays are
beautifully furnished and their structures are a work of art.
 The accommodations and facilities are comfortable and efficient, have
large yard and garden to party and play games with a large number of
people .
 The price is not as expensive as hotel, suitable for young people's
finances.
Cách 2: Accomodation for a group of young foreign tourist in Hanoi:
To suggest suitable accomodation for a group of young foreign in Hanoi, I

think:
About price : it must be both cheap and economical. Because there is a lot to
spend here and everything is expensive. They are young people surely they
will not have much money. It should from only a few hundred for a night's
stay.
Besides, it is also safety and comfortable for a group. So a room can have
many members staying together to easily regroup members.
About location: I think accomodation should be in the centre of Hanoi or

near the destinaton they want to go. Because, it will save on car hire and help
them travel faster to their destination or visit more places.
And with a short stay, I will choose for them a homestay such as Little
Charm Hanoi Hostel – Homestay at 44 Hang Bo, Hoan Kiem District,
Hanoi, Vietnam or The Chi Novel Hostel at 49 Hoan Kiem District, Hanoi,
Vietnam and so on….
Student A: You are planning to visit Hanoi City with your close friends.
Enquire a travel agent for more advice.
Student B: You are a travel consultant of Hanoi Tourism Centre, Provide
your tourist with appropriate information.
-How do visitors get there?
-What is the main leisure activity?
-What does the package consist of ?
-Where do visitors stay?
-How much does it cost?
B: Good morning, sir. I am B and I am calling from Hanoi Tourism Centre. You
have shown interest in our Hanoi 2 days 1 night tour package, haven’t you?
A:Yes, I’m planning to visit Hanoi City with my close friends and I’d like to
know more about this package. What are its geographical features?
B: It’s a great place to go. Hanoi is the capital of Vietnam and It's a beautiful
ancient city of Vietnam. With well-preserved colonial buildings, ancient
pagodas and unique museums within the city centre
A: Sounds great. What kind of activities are there?
B: So many. You can visit many famous destination such as: Old Quater, the
Temple of Literature, President Ho Chi Minh Mausoleum... Not only that, the
yummy Vietnamese street food never let you down, Banh Mi, Pho, Bun Cha
and so on. Hanoi also the shopping city with many local markets in the city
centre. So fantastic.
A: Wow, I can't wait to get there, so how would I get there?
B:Well, there's an air-conditioned bus or taxi that picks you up from the airport
in Noi Bai and drives you straight to the Hanoi hotel, about 45 minitues.
A: That sounds convenient. What does the package consist of ?
B:Well, It consists of guided live tour commentary by local guide, all entrance
and admission fees, lunch, hotel pick-up from your hotel in Hanoi Old Quarter,
transfers in an air-conditioned vehicle, green car fee for private tour.
A: I definitely love it. And where do visitors stay?
B: You don’t need to worry about it. I work with two hotels : JW Marriott Hotel
Hanoi and Intercontinental Hanoi. Breakfast is served in the garden
A: Oh sounds interesting. How much does it cost?
B: It’s $80/adult and if you go with a group of 5 people or more, we will

discount 10% tour price for you.
A: Oh, that sounds really good but I think I have to discuss with my friends and
call you up maybe tomorrow.
B:OK, great speaking with you.
TEST B
Part 2: Short talk
1.What should be a dream vacation for a baby boomer? Why?
Đoạn 1: I will not travel abroad until I have gone to Vietnam. So the dream
vacation I suggest you will be in Vietnam. This is Da Nang - which is known as
"the most worth-visiting city in Vietnam". it is a city with a prime location,
located in the middle of the country, 764km from Hanoi capital. You can easily
move from HaNoi by plane or by bus. And where to stay is not the problem
because there are a lot of hotel four, five-star for you choose. Besides,
affordable price is very suitable for economy. But the scenery is amazing, with
thousands of beautiful destinations, you will enjoy conquering Hai Van Pass,
swimming and playing at the beaches, diving to see corals, .... The cuisine is not
to be missed: pork rolls, Pan cake, Chicken rice, Banh Mot...Also with many
destinations famous, Hoi An - a place that preserves the culture and history of
the Chinese people, hot mineral springs of Than Tai mountain, Ba Na Hills - the
green lung of Central Vietnam, Dragon Bridge spit fire and water at 9pm, ...
The cuisine is not to be missed: pork rice paper roll, Pan cake, Chicken rice,...
You should be there and you will have the most really feeling. Thank you for
listening!
Đoạn 2: Baby boomers were born between 1946 and 1964. They're currently
between 57-75 years old who are disciplined, love luxury and demanding about
the experience they want. They have a Budget for Travel, willing to Go the
Extra Mile and often look for luxury, have the healthy life style often use
vacations as an opportunity to disconnect from technology, while reconnecting
with family, loved ones, and local culture. So, a place which have quite relaxing
space with luxury resort will be suitable for them. I highly recommend Nha
Trang is the best destination for the baby boomers. Possessing the most
beautiful beaches of Vietnam, along with high-quality tourism services and
ideal transportation and location, Nha Trang is becoming a potential destination
for babyboomer who want to find a beautiful coastal city with blue sea, yellow
sandy beaches. On traveling to Nha Trang, they can visit to Hon Tam. This
island is known as a charming destination with eco-tourism resorts. Hon Tam
also attracts its tourists by luxuriant rain forests and long coastal sandy beaches.
In addition to visit Hon Tam, visitor can make a reference at White Sand Doc
Let Resort, which is the cleanest and greenest resort of Vietnam with the price
from 2100000 VND to 3M per night. Besides spending time relaxing at those
resorts, tourist can visit famous sight-seeing of Nha Trang city such as the Stone
Church, Vinpearl Land or enjoy the specialy dishes of this beautiful coastal city
2. Talk about a works of art to a group of visitors in an art gallery.
Suggested answer: The talk should include the following points: + time of
completion + where to display
+ material
Good morning everyone. I would like to tell you about one of the most well-
known paintings in the world, which is also my personal favourite, the portrait
of Mona Lisa. The Mona Lisa painting is one of the most emblematic portraits
in the history of art, where is located at the Louvre. Painted by Leonardo da
Vinci in the 16th century, it joined the collections of the court of France before
being added to the works on display at the Louvre Museum. This masterpiece
was acclaimed as the most recognized and most visited artwork in the history of
art. The woman sits upright in an armchair with her arms folded to depict Lisa
as a virtuous woman and faithful wife. The painting was one of the first
portraits to depict the sitter in front of an imaginary landscape, and Leonardo
was one of the first painters to use the toughest drawing technique of all the
time. The painting is so famous as there are so many hypothesis about it. What
attracts me the most about this painting is Mona Lisa’s charming smile. It’s not
only the most beautiful feature on her face but also has lots of mysteries. Some
people said that her smile looks different from different angle and it has been at
the center of much debate and speculation over the years. The artist created a
painting that is worth a thousand words and has become the iconic painting of
all the time. I personally think Mona Lisa is truly an impressive painting, after
all it was painted by the great Leonardo da Vinci.
Student A: You are a student studying in Europe. You are planning a trip to
visit Spain. Enquire a travel agent about the best place to stay
Student B: You are a travel agent Advise your client about the suitable
accommodation in Spain.
Suggested answers: Ss discuss about their personal needs & interests, budget,
convenience,...
Travel Agent: Good morning, Mam. I am B and I am calling from Sweet

Travel. You have shown interest in our Spain Package Tour, right?
Guest: Yes that's right. But i want to know more about accommodation in Spain
TA: Spain has an abundance of accommodation available - no matter what level

of comfort and price you are used to, there'll be an accommodation that's right
for you in Spain. From luxury hotels like Paradoses, Villas,...to reasonable
hotels such as: Farm, Country Cottages. So what kinds of accommodations are
you looking for?
G: I travel a great deal on business and usually spend no more than two or three
nights in a hotel but I usually stay in exclusive, expensive hotels. I do need
some essential facilities. High-speed internet access is a must
TA: Yes I see. Based on what you need, I’d like to give you some options.
Firstly, there are luxury beach hotels, which have views of the sea with the
latest upscale amenities. Some have large balconies, while others offer direct
access to the pool. Also Business Center equipped with the latest technology
and high-speed internet access for you.
G: Sounds good and what about the other types of accommodation?
TA: Paradors are also a good option for you. Which is a luxury state-run hotel.
These are suites of rooms in once-royal palaces and luxury accommodation in
castles, fortresses, hunting lodges and other historic buildings. Some modern
paradores have been purpose-built as modern hotels. They are usually built in a
traditional style, and located in areas of outstanding beauty or in towns of
historic interest.
G: Oh that sounds great. But I also need a rapid laundry service as I travel fairly
light and don’t always have enough clothes with me
TA: Absolutely Mam. Paradors may be placed in some of the oldest buildings
in Spain, but that still provides modern facilities, including laundry services,
spa, business center and well-equipped guest rooms. In addition to their most
unique and historical accommodations, they also feature the best restaurants
with an amazing selection of local wines.
G: amazing i’ll take it
TA: That’s a good choice. Do you have any special request, Mam?
G: my special request i want my room stay away from the lift
TA: Yeah. I have noted down it. Do you have any further information Mam?
G: I think it’s enough
TA: Yes. So if you need any help, pls do not hesitate to call us
G: Thank you
TA: Thank you for calling us. Have a nice day
TEST C
1. What should be a dream vacation for a family with young children? Why?
The dream vacation I suggest a family with young children will be in Ha Long.
Ha Long is very suitable for that family beacause it not only not has many
beautiful beaches and attractions but also has Sun World Halong Complex –
The largest entertainment complex in Vietnam that every children and young
people will like it. A family with can easily move from Ha Noi by car or by
coach. And where to stay is not the problem because there are a lot of hotel
four, five-star for you choose. Besides, affordable price is very suitable for
economy. But the scenery is amazing, with thousands of beautiful destinations,
they will explore Ha Long Bay which is recognized by UNESCO as a World
Natural Heritage, admire the majestic natural scenery from aboard the train,
admire when entering Thien Cung Cave with countless stalactites and
stalagmites with many interesting shapes. Especially is the most attractive
entertainment spot for for children in Ha Long city: Sun World .Coming here,
they will have the opportunity to experience the two largest and most unique
game parks in Southeast Asia including: Typhoon Water Park,Dragon Park,...
You should be there and you will have the most really feeling. Thank you for
listening!
2. What is your favorite works of art? Why do you like it?
Suggested answer: The talk should include the following points: + time of
completion + where to display + material + any special meanings
Leonardo da Vinci.
Student A: You want to visit Spain with your friends. Enquire a travel agent
for more information
Student B: You are the travel agent of Spain Explorer. Provide your
customers with appropriate information in accommodation in Spain.
Travel Agent: Good morning, Mam. I am B and I am calling from Spain

Explorer. You have shown interest in our Spain Package Tour, right?
Guest: Yes that's right, I want to visit Spain with my friends. But I want to
know more about accommodation in Spain.
TA: Spain has an abundance of accommodation available - no matter what level

of comfort and price you are used to, there'll be an accommodation that's right
for you in Spain. From luxury hotels like Paradoses, Villas,...to reasonable
hotels such as: Farm, Country Cottages. So what kinds of accommodations are
you looking for?
G: I travel with my friends for relax and spend two nights in the hotel so I’d
like to stay in exclusive, hotels. I do need some essential facilities. High-speed
internet access and big room for orgnizing party is a must.
TA: Yes I see. Based on what you need, I’d like to give you some options.
Firstly, there are luxury beach hotels, which have views of the sea with the
latest upscale amenities and many big rooms and restaurants that meet your
needs . Some have large balconies, while others offer direct access to the pool.
It’s also have high-speed internet access for you.
G: Sounds good and what about the other types of accommodation?
TA: Paradors are also a good option for you. Which is a luxury state-run hotel.
These are suites of rooms in once-royal palaces and luxury accommodation in
castles, fortresses, hunting lodges and other historic buildings. Some modern
paradores have been purpose-built as modern hotels. They are usually built in a
traditional style, and located in areas of outstanding beauty or in towns of
historic interest.
G: Oh that sounds great. But I also need a rapid laundry service as I travel fairly
light and don’t always have enough clothes with me
TA: Absolutely Mam. Paradors may be placed in some of the oldest buildings
in Spain, but that still provides modern facilities, including laundry services,
spa, business center and well-equipped guest rooms. In addition to their most
unique and historical accommodations, they also feature the best restaurants
with an amazing selection of local wines.
G: amazing i’ll take it
TA: That’s a good choice. Do you have any special request, Mam?
G: my special request i want my room stay away from the lift because my
friends really hate noise as she can’t sleep at night.
TA: Yeah. I have noted down it. Do you have any further information Mam?
G: I think it’s enough
TA: Yes. So if you need any help, pls do not hesitate to call us
G: Thank you
TA: Thank you for calling us. Have a nice day
TEST D
Part 1. Short talk
1. What is your most memorable trip? Why is it memorable?
- Suggested answer: ss are expected to tell a story with a clear plot, various
events, characters and appropriate facial expressions and intonation
Hi everyone, I’m Truc. I think everyone has a journey or a trip at least once. It
makes you feel very exciting and memorable. Now, I’ll share to you about my
trip. Last summer vacation, me and of friends had a trip went to beach in Nha
Trang. This trip had 2 days and a night. Before this trip, we prepared a lot of
things, especially bought four round trip tickets because we got there by plane.
Then we decided to meet at 6 am on the Sunday at a bus station then we will go
to the airport. But some of us were late because they got stuck in traffic jams for
30 minutes. Then we had another problem. You know the bus we took didn’t
leave. I asked the driver why and he told me that we had to wait until nearly all
the seats were filled, which took us another 30 minutes. At this point, I thought
If we had to waited 30 minutes more, we would be late for the flight. So that we
talked about our problem, apologized to the driver and got off the bus to book a
taxi to the airport. We hope that the taxi would get to the airport as soon as
possible. Luckily, the taxi arrived very quickly and after 30 minutes we were
there in time. I had a special time with my friends there so I felt very happy and
excited. Nha Trang is a beautiful place and the people there are very nice. Of
course, we didn’t forget to buy many souvenirs for my relations and my family,
such as jewelry or some things made from shell. In conclusion, it was really a
successful journey although we met a problem. It taught me to always
remember to do the preparation well, because I think it hold 70% success of
work.
Those are all about the trip I have gone and I hope I can come here again.
Thanks for listening.
2. What is your favourite works of art? Why do you like it?
- Suggested answer: The talk should include the following points:
+ time of completion
+ where to display + material
Leonardo da Vinci.
Student A: You are planning to visit a city near the beach in Vietnam.
Prepare some questions to help you find out the information about a dream
package tour.
- What is the name of the destination?
- How do visitors get there?
- Where do visitors stay?
Student B: You are a travel agent. Provide your client with the information
about a package tour to a city near the beach in Vietnam.
- Suggested answers: Ss are expected to answer their friend's questions and

actively suggest/promote your company's services to the customer.
T: Good afternoon, welcome to ABC travel agent. I’m Ly, how may I help you?
G: Good afternoon, I’m planning to visit a city near the beach in Vietnam, so
can you suggest a suitable package tour for me?
T: Yes, may I have you name please?
G: My name is A
T: Yes, Ms.A. How long is your vacation?
G: I think 3 days is the best choice.
T: Yes, madam. Based on my observations, I believe a 3 days 2 night package

tour to Nha Trang City is an excellent choice for you because it’s near many
beautiful beaches.
G: I've never been to Nha Trang, what are its geographical features?
T: Nha Trang is located in the heart of Khanh Hoa Province, 1280 kilometers
from Ha Noi. Nha Trang is known as the " Pearl of the Far East", and it has
been maned one of the world's most beautiful bays by Lonely Planet travel
guide magazine.
G: Through your story, I can imagine the breathtaking beauty of that place. And
what is the main leisure activity?
T: You can immerse yourself in the clear blue water in Nha Trang, lie on the
smooth sand, watch the clouds and enjoy the wonderful moments of nature.
G: How can we get there?
T: We can go there by car or plane, but because the distance from Hanoi to Nha
Trang is too far so we should go there by plane.
G: What does the package consist of ?
T: It’s includes: private transport as program, experience guide, local boat on

island, Snorkeling equipment, Hotel 2 nights in Nha Trang with breakfast at
hotel, meals as mentioned on the itinerary, all entrance and sightseeing fees,
cable car, mineral water daily 2 bottle 500ml/per day
G: I heard that Nha Trang has a lot of water adventure games right?
T: Yes, you can also participate in adventure games on the water such as water
walking, boating, jet skiing, skydiving and kayaking. Especially when coming
to Nha Trang, you must definitely try the game of windsurfing on the majestic
waves.
G: What other activities can I do when I come to Nha Trang?

T: In Nha Trang, there are also extremely beautiful places to satisfy your
passion for photography such as Vinpearl Land Nha Trang, the Institute of
Oceanography and Ponagar Tower to learn about the beauty of Champa culture.
G: Sound greet! What about the food here?
T: This is heaven for those who like seafood like dried squid, grilled fish, fish
cakes, dried seaweed or lobster. And many more delicious dishes, go there and
try it out
G: And where do visitors to stay?
T: Some 5-star hotels in Nha Trang are extremely attractive to tourists such as
Sunrise Nha Trang beach Hotel, The Light Hotel & Resort, Vinpearl Resort Nha
Trang which is rated as a hotel with beautiful views in Nha Trang, and The
Arena Cam Ranh is the largest hotel in Nha Trang. Wherever you are, it will not
disappoint you.
G: So how much does it cost?
T: 400$ per person
G: I am very satisfied and would like to book this tour for me.
T: Thank you for taking the time to listen and choose our tour. Have a nice day,
Ms A.
TEST E
1. Review a place you have been on your vacation recently. Would you
recommend it to others?
+ location, geographical features, its beauty, activities to do,...
Now, I would like to talk about Nha Trang. As you know, the city is located in
the east of Khanh Hoa province. With that geographical location, Nha Trang has
a tropical savanna climate influenced by oceanic climate. There are less cold
winters and longer rainy seasons. The rainy season shifts to winter starting from
September and ending in December. Therefore, you should travel in the dry
season (i.e. January - September) every year, very suitable for participating in
island trips, enjoy sunbathing, surfing, riding a water motorcycle ... But
swimming and diving are the most popular sports in Nha Trang. At night, you
may see some performances concluding traditional and modern ones. Nha
Trang is famous for many things. The first thing anyone who has a chance to
visit Nha Trang always mentions is its beach. The beach is wonderful with
sunlight, clear blue waters and a line of coconut grown along the beach. Nha
Trang is not only famous for its beautiful beach but also has many places you
may want to visit such as Vinpearl land, Po Nagar Cham Towers, 100 Egg Mud
Bath and many large and small islands. If you are tired of having to go from
place to place, you can rest and enjoy traditional food and fresh seafood at many
restaurants such as Champa Garden Restaurant, Seafood Restaurant... or in Dam
market. I am very happy that Vietnam has a beautiful beach like Nha Trang and
join hands with me to build a better Nha Trang.
2. Can climate and weather affect tourism? How? Give some examples in
Vietnam.
- Ss use vocabulary about weather conditions to talk about its effect on

tourism. Eg. Good weather/bad weather...
I think the climate and weather have a great impact on tourism. The first the
weather effect to the decision making of tourist and also influence the
successful operation of the tourism business.There are many flights canceled or
delayed, because of the bad weather, so very dangerous for flight. Or
transportation isnt easy. As a result, tourists cannot travel to where they want to
go. Secondly, it also affect to the destination. If destination has floods, heavy
rain, the landscape may be destroyed or tourist can't sunbathe when the weather
so bad such as: roughed-sea, shower, overcast,… For example, now is the flood
season in the central region so you cant go there. On the other hand, Vietnam
has a tropical climate, so it is very attractive to European tourists. The
difference in climate in each region also creates a variety of climates, tourism
demand and tourist season. For example: in the hot weather, the guest like go to
the beach such as Nha Trang, Đà Nẵng, Phú Quốc,…, in the cold weather, the
guest want to the northern mountainous provinces such as: Sapa, Hà Giang,…
And good weather will be more advantage for trips. This is cover my short talk
about the importain of climate and weather to tourism. Thank you for listening.
Student A: You are planning a trip to visit Hawaii. Prepare some questions
to help you find out the information below.
 the geographical features

 what to do
 what to see
 the best place to stay
Student B: You are the consultant of Hawaiian Travel Promotion Center.

Advise your client with requested information.
Travel Agent: A
Tour Operator: B
B: Good morning, madam. I am B and I am the consultant of Hawaiian Travel

Promotion Center. You have shown interest in our Hawaii tour package, right?
A: Yes, I’m planning a trip to visit Hawaii so I would like to know more about
it. Could you tell me about the geographical features of Hawaii?
B: Of course Hawaii is located in the Pacific Ocean to the southwest of the

continental U.S, southeast of Japan and northeast of Australia. The Hawaiian
archipelago is a tropical paradise: the snow-capped mountains, dramatic cliffs
and exotic wildlife,cobalt waters, powder-white beaches, volcanic peaks, , and
rich traditional culture. Hawaii’s vibe is casual and laid-back, with life here
mostly lived outside.
A: Sounds interesting. And how do visitors get there?
B: Tourists can come to Hawaii by plane. Our tour guide will guide you to
check in at Noi Bai airport. You’ll take a flight to Honolulu and to crossing the
route, the group arrived in Hawaii in the morning of the same day.
A: And where’s the best place to stay?

B: We will take you to stay in the 4 stars hotel Sheraton Waikiki Hotel. Guests
staying at Sheraton Waikiki can enjoy taking a dip in the outdoor pool, working
out in the gym or relaxing with a drink at the on site bar. It also features a
ballroom, free Wi-Fi and a shop where essentials can be purchased.
A: Oh that sounds good. Could you tell me about the main leisure activity ?
B: The tour to Hawaii, the paradise island will take you to discover the most
beautiful bays in the world in Hawaii such as the emerald green beaches of
Waikiki, Hanauma Bay, visit the historical site of Pearl Harbor and learn about
the unique cultural features ethnicity in the Polynesian minority.
A: What are the other activities?
B: Tourists can enjoys in many interesting activities in Hawaii such as: chowing
down on traditional island food, surfing or bodyboarding the waves, snorkeling
or diving the coral reefs, hiking over ancient lava flows.
A: Wow it’s so interesting. So what does the package consist of?
B: The pakage tour is included in: the breakfast included in the room standard,
shuttle bus according to the program in the US, English speaking guide
throughout the local pick up route, bottle of water for tourists,...
A: That’s great. Could you tell me the cost of this package?
B: The cost of this package is $500 per person, madam, but we are offering a
10% discount for visitors who travel with group from 07 to 10 people.
A: This sounds great! But i think i have to think more about it. I will contact
you later, Is it OK?
B: Yes, of course.Thank you. Have a good day.
TEST F
1.How can weather and climate affect tourism in Vietnam?

I think the climate and weather have a great impact on tourism in Vietnam. The
first the weather effect to the decision making of tourist and also influence the
successful operation of the tourism business. There are many flights canceled or
delayed, because of the bad weather, so very dangerous for flight. Or
transportation isn’t easy. As a result, tourists cannot travel to where they want to
go. Secondly, it also affect to the destination. If destination has floods, heavy
rain, the landscape may be destroyed or tourist can't sunbathe when the weather
so bad such as: roughed-sea, shower, overcast,… For example, now is the flood
season in the central region so you cant go there. On the other hand, Vietnam
has a tropical climate, so it is very attractive to European tourists. The
difference in climate in each region also creates a variety of climates, tourism
demand and tourist season. For example: in the hot weather, the guest like go to
the beach such as Nha Trang, Đà Nẵng, Phú Quốc,…, in the cold weather, the
guest want to the northern mountainous provinces such as: Sapa, Hà Giang,…
And good weather will be more advantage for trips. This is cover my short talk
about the important of climate and weather to tourism. Thank you for listening.
2. How can geographical features affect tourism in Vietnam?
Suggested answer: give general information about Vietnam+ weather+ features
+ Vietnam is located in...
+ It has borders with .....
+the north of Vietnam is characterized by
+the region features...=> effect on tourism
- Northern:
 Northwest: moutainous  trekking, climbing, hiking.
 Central North: capital fertile land on Red River Delta  culture tour,
religious tour, food tour.
- Middle:
 Characterized by coastline.
 Beautiful sandy beaches.
 Hitorical sites  historical tour.
- South:
 canals, plains, sea,…  orchard tour
 city tour
 Mangrove forest  eco tour.
Part 3. Conversation (3-4 minutes, pair)
Student A: You and your family are staying at a 5-star hotel. Your children
want to go swimming but the swimming pool is closed now. Moreover, you
can't stand the food served in its restaurant and the service staff is so
annoying. You come to see the receptionist to complain
Student B: You are the hotel receptionist. One of your guests is complaining
about some problems. Try to calm him/her down and offer the best solutions
A: Excuse me
B: Good afternoon, Madam. How can I help you?
A: Well, I hope you can. I’m in room 204 and frankly, it’s so bad. I’m
extremely dissatisfied about our services
B: Ms. Mina, isn’t it? I’m so sorry about the mix-up, Ms. Mina. Would you
mind following me, this way, Madam?
A: Yes
B: Could you tell me what exactly goes wrong?
A: Everything. My children want to go swimming, but the swimming pool is
closed now.
B: I see. I’m really sorry for this inconvenience. But we hope you can
understand for us because our hotel's swimming pool filter is broken, so we
have to close early for repairs. And is there anything else, madam?
A: Yes, there is. I can't stand the food served in your restaurant. At lunch I
ordered fries to go with the salad, however, when I tasted it, it was
overcooked and greasy so I threw most of it away. Also, when we didn't
leave a tip, he looked annoyed. I can't believe a 5 star hotel has such bad
service.
B: I can understand how you are feeling. I will contact the manager of the
restaurant department to clarify this immediately. We will give you an
answer as soon as possible and will take action against the employee, as well
as learn from the experience of other employees.
A: Alright
B: Could you accept a complimentary dessert served at your room?
A: Well, OK.
B: Thank you for telling us. Once again I’m really most sorry to you,
Ms. Mina, for the experience you’ve suffered. This won’t happen again
A: I hope so
TEST G
Part 2. Short talk (2 minutes/ individual) Students are expected to express
their own ideas in a clear and logical way.
1. What should be the most important hotel facilities and services for a young
group of friends? Why?
2. What do you think about transportation in Hanoi?
- Suggested answer: should consider both good and bad points in terms of
speed, budget, flexibility, safety, convenience, ...
Student A: You are the leader of a group of 40 students who is going group
has just arrived at the hotel after a five-hour journey and hasn't the
representative of the travel agency yesterday and he said he had and deposit
to the hotel three weeks ago. Ask the receptionist which allocated.
Student B: You are the hotel receptionist. You have no record of a boa
arrived at the hotel. There is a flower festival this week and it will be hotel
rooms but you will make enquiries. You have some contacts with from the city
centre, but may be able to accommodate such a large p.
A: Excuse me
B: Good afternoon, Madam. How can I help you?
A: Hello. I’m Jeny and I would like to do a check-in.
B: Certainly. Do you have a reservation, Mrs. Jeny?
A: yes. I booked a room through a travel agency in London. And our group has
a total of 40 people.
B: Yes. May I have the name of an agency, please?
A: It’s Insegna
B: Yes. Please wait a minute while I'm checking the hotel data
Thank you for waiting, Mrs.Jeny. I'm sorry, but I can't find any information
about your reservation. Can you clarify your problem for me?
A: What's going on? I booked my ticket from 13 Nov to 20 Nov and it was done
through an Isegna agent in London. I spoke tothe representative of the travel
agency yesterday and he said he had and deposit to the hotel three weeks ago.
B: I know how you feel right now. But our manager took a leave of absence
today. Besides, there is a flower festival this week and it will be difficult to find
any free hotel room that suits your group in the city centre.
A: I don't care. My group is mostly school children, after an 8-hour journey we
still haven't had lunch. You have to give me a solution to this problem
B: Don’t worry. I will call hotels from the city centre to arrange accommodation
for the group of friends. Those are all famous hotels in the area. Now I will take
your group to have lunch first at our hotel and then call a car to take you to
those hotels. Besides, to apologize, our hotel will give you a dessert buffet for
free.
A: Alright
B. Can you tell me your email address? I will contact you when my manager
comes back tomorrow
A: Okay. My email is Jen123@gmail.com
B: Jen123@gmail.com. Yeah, I get it. Once Again, I sincere apologize for this
inconvenience. I hope this problem will never happen again
A: Yes, I hope so

Part 2. Short Talk (2 Minutes/ Individual) : Test 2

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Part 2. Short Talk (2 Minutes/ Individual) : Test 2

Uploaded by

Copyright:

Available Formats

TEST 2

Part 2. Short talk (2 minutes/ individual)

2. Is geographical features important to Vietnam tourism? Can you give some

- Ss give general information about Vietnam + weather + features

+ Vietnam is located in ....

+ It has borders with ....

+ the north of Vietnam is characterized by...

+ the region features... => effect on tourism

Part 3. Conversation (3-4 minutes/ pair)

Part 2. Short talk (2 minutes/ individual)

Part 3. Conversation (3-4 minutes/ pair)

A: Sounds great. What kind of activities are there?

A: Wow, I can't wait to get there, so how would I get there?

A: That sounds convenient. What does the package consist of?

A: I definitely love it. And where do visitors stay?

A: Oh sounds interesting. How much does it cost?

B:OK, great speaking with you.

Part 2. Short talk (2 minutes/ individual)

2. What do you think about tourist accommodation in Vietnam?

+ evaluate their price, kinds of accommodation, safety, facilities, services,...

As you know, there is a great selection of accommodation in Vietnam with the

Part 3. Conversation (3-4 minutes/pair)

Suggested ideas: You should talk about:

Part 2. Short talk (2 minutes/ individual)

1. Can you recommend a place for spending time at weekend? Why is it

-location, geographical features, its beauty, activities to do.

Part 3. Conversation (3-4 minutes pair)

 the best time to go

A: It’s a great place to visit.Sapa is an upland town, a famous resort in Sapa

B: Oh sounds good. So what is the best time to go to Sapa?

B: Wow, i can't wait to get there, so how would I get there?

A:Well, It is advisable to get vaccinated against Covid 19 as a precaution.You

A: OK, great speaking with you.

Part 2. Short talk (2 minutes/ individual) Students are expected to express

1. What is your most memorable trip? Why do you like it?

Hi everyone, I’m A. I think everyone has a journey or a trip at least once. It

2. What do you think about rail travel in Vietnam?

Ss evaluate speed, facilities, prices, services, ...

Part 3. Conversation (3-4 minutes/ pair)

Student B: You are a travel consultant of Vietnam Tourism. Provide your

A: Good morning! How can I help you?

1. What do you think about rail travel in Vietnam?

+ cost, speed, services, facilities, ...

Suggested answer: The talk should include the following points:

+ any special meanings

Part 3. Conversation (3-4 minutes/ pair)

Part 2. Short talk (2 minutes individual)

1. What should be a dream vacation for students? Why?

• Ss consider price, facilities special needs of the customer, convenience

Sapa is no stranger to backpackers, so you will find a handful of great

Passenger: Excuse me?

Staff: Good afternoon. How can I help you?

S: Oh, please calm down, could you tell me your problem?

P: Which flight, Mam?

P: Well, ok, then

Part 2. Short talk (2 minutes/ individual)

1. Compare public transport in your country with China

Part 3. Conversation (3-4 minutes/pair)

- How do visitors get there?

- What is the main leisure activity?

- What are its geographical features?

- What does the package consist of?

- Where do visitors stay?