Owners Maunal SYNC3 AUSandNZL

SYNC™ 3 Owner's Manual Supplement
The information contained in this publication was correct at the time of going to print. In the interest of
continuous development, we reserve the right to change specifications, design or equipment at any time
without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a
retrieval system or translated into any language in any form by any means without our written permission.
Errors and omissions excepted.
© Ford Motor Company 2016
All rights reserved.

Part Number: F1EB-19C104-AA CG3708en 02/2016 20160316073404
Table of Contents
SYNC™ 3
General Information........................................3
Home Screen....................................................15
Using Voice Recognition...............................16
Entertainment.................................................22
Phone.................................................................26
Navigation..........................................................31
Apps....................................................................38
Settings..............................................................39
SYNC™ 3 Troubleshooting..........................51
Appendices
End User License Agreement....................63
Focus (CF3) Vehicles With: SYNC 3, CG3708en enGBR, Edition date: 02/2016, First Printing
2
SYNC™ 3
GENERAL INFORMATION Getting to Know Your System

The SYNC 3 system allows you to interact
WARNING with a variety of features using the
Driving while distracted can result in touchscreen and voice commands. By
loss of vehicle control, crash and integrating with your Bluetooth-enabled
injury. We strongly recommend that phone, the touchscreen provides easy
you use extreme caution when using any interaction with audio, multimedia,
device that may take your focus off the navigation, and your phone's SYNC 3
road. Your primary responsibility is the safe compatible apps.
operation of your vehicle. We recommend
against the use of any hand-held device Using the Touchscreen
while driving and encourage the use of To operate the touchscreen, you can
voice-operated systems when possible. simply touch the item or option that you
Make sure you are aware of all applicable want to select. The button changes color
local laws that may affect the use of when you select it.
electronic devices while driving.
The SYNC 3 layout allows you to quickly
select the feature you wish to use.
E207614
SYNC™ 3
Item Menu Item Action and Description
A Status Bar This bar displays icons and messages pertaining to current
system activities including voice commands and phone
functions such as text messages.
B Home This button is available on the main screens. Pressing it
takes you to the home screen view.
C Clock This shows the current time. You can set the clock manually
or have it controlled by the vehicle's GPS location. See
Settings (page 39).
D Outside This displays the current outside temperature.
Temperature
E Feature Bar You can touch any of the buttons on this bar to select a
feature.
The touchscreen allows you quick access The Status Bar

to all of your comfort, navigation,
Additional icons also display in the status
communication and entertainment
bar depending on market, vehicle options
options. Using the status and feature bar
you can quickly select the feature you want and current operation. If a feature is not
active, the icon does not display. Certain
to use.
icons may move to the left or right
Note: Your system is equipped with a depending on what options are active.
feature that allows you to access and
control audio features for 10 minutes after
you switch the ignition off (and no doors
open).
SYNC™ 3
E223135
Callout Item Description
A Microphone Mute This icon displays when your phone's microphone is

muted. A caller cannot hear you.
B Mute When you mute the audio system this icon appears.
C Downloading This icon appears when SYNC 3 has received a soft-
ware update. Pressing the icon shows more details
about the new software.
D Wi-Fi This icon appears if a Wi-Fi network is connected.
E Wi-Fi in Range An available Wi-Fi network is within range.
F Roaming When your cell phone roams, this icon appears.
SYNC™ 3
Callout Item Description
G Text Message This icon displays when you receive a text message
on your phone.
H Bluetooth Alert The Bluetooth alert icon displays when there is an
active Bluetooth alert .
I Bluetooth This icon displays to show an active Bluetooth
connection.
Messages may also appear in the status

bar to provide you with notifications. You
can select the message to view the
associated feature.
Feature Bar
Feature Bar Item Functions
Audio Allows you to control the media playing in

your vehicle. You can control all audio
features including AM, FM and satellite
radio, CDs, and media streaming over a
Bluetooth device or through a USB
connection.
Phone Allows you to make calls, receive calls, and
access the phonebook of your connected
device.
Nav Allows you to see your vehicle's location on
a virtual road map, get driving directions to
(If equipped) your destination and find points of interest
along your route.
Apps Connect and control SYNC 3 compatible
apps running on your iphone or android
device.
Settings You can customize your system with
various settings for the touchscreen display,
feature preferences, and how you want to
interact with your vehicle.
SYNC™ 3
Cleaning the Touchscreen The system also asks short questions

(confirmation prompts) when it is not sure
You can remove fingerprints with a dry, of your request or when there are multiple
clean, soft cloth. possible responses to your request.
If dirt or fingerprints are still on the screen, When using voice commands, words and
apply a small amount of alcohol to the icons may appear in the status bar
cloth and try to clean it again. indicating the status of the voice command
Note: Do not use detergent or any type of session. See Using Voice Recognition
solvent to clean the touchscreen. (page 16).
Note: Do not pour or spray alcohol onto the Accessing and Adjusting Modes
touchscreen. Through Your Vehicle Information
Using Voice Recognition Display (If Equipped)
Using voice commands allows you to keep Depending on your vehicle and selected
your hands on the wheel and focus on options you may be able to control some
what is in front of you. The system provides of the SYNC 3 features on your information
feedback through audible tones, prompts, display. The features are visible in the right
questions and spoken confirmations hand display (A).
depending on the situation and the chosen
level of interaction (voice settings).
E208626
SYNC™ 3
You can make the following adjustments screen:

using the information display SYNC 3
Option Information
Audio Information for current audio playing.

Select source.
Nav View current road and speed limit (if information is available).
View current route, next turn, time to your destination (depending on cluster
level), distance to destination (depending on cluster level), and ability to
cancel route.
(If If you do not have an active navigation route programed, the compass is
equipped) shown.
Phone If you are not on a call, a call can be made by selecting: *
Quick All calls Incoming calls Outgoing calls Missed calls
dial
If you are on a call, the call information is displayed on the information display.
If you are receiving a call, you can accept it by selecting OK on the right-hand
steering wheel controls.
* Depending on your vehicle options, all of these choices may not display.
Note: If your vehicle is not equipped with

Use the OK and arrow buttons on the right
navigation, compass appears in the display
side of your steering wheel to scroll
instead of navigation. If you press the right
through the available modes.
arrow to go into the compass menu, you can
The selection menu expands and different see the compass graphic. The compass
options appear. displays the direction in which the vehicle
• Press the up and down arrows to scroll is traveling, not true direction (for example,
through the modes. if the vehicle is traveling west, the middle
of the compass graphic displays west; north
• Press the right arrow to enter the mode, displays to the left of west though its true
use the left arrow to exit the mode. direction is to the right of west).
• Press the up and down arrows to make
adjustments within the chosen mode. Using the Steering Wheel Controls
• Press OK to confirm your selection. Depending on your vehicle and option
package, you can use different controls on
your steering wheel to interact with the
touchscreen system in different ways.
VOL: Control the volume of audio output.
Mute: Mute the audio output.
SYNC™ 3
Voice: Press to start a voice session. Press • SOUND: Press to access the Sound
again to stop the voice prompt and menu where you can adjust sound and
immediately begin speaking. Press and other audio settings.
hold to end a voice session. • 1-6: Press and hold to store or press to
SEEK NEXT: select an AM or FM memory preset.
• While in radio mode, press to seek • DISP: Switch the display on or off. You
between memory presets. can also touch the screen to switch the
display back on.
• While in USB, Bluetooth Audio or CD
mode, press to seek between songs or Emergency Assist
press and hold to fast seek.
SEEK PREVIOUS: WARNINGS
• While in radio mode, press to seek Unless the Emergency Assistance
between memory presets. setting is on prior to a collision, the
system does not attempt to place
• While in USB, Bluetooth Audio or CD an emergency call. This could delay the
mode, press to seek between songs or response time, increasing the risk of serious
press and hold to fast seek. injury or death.
PHONE ACCEPT: Press to answer a call Do not wait for Emergency
or switch between calls. Assistance to make an emergency
PHONE REJECT: Press to end a call or call if you can do it yourself. Dial
reject an incoming call. emergency services immediately to avoid
a delayed response time. If you do not hear
Note: On some models, SEEK NEXT may
Emergency Assistance within five seconds
be combined with PHONE REJECT and
of the crash, the system or cell phone may
SEEK PREVIOUS may be combined with
be damaged or non-functional.
PHONE ACCEPT.
Always place your phone in a secure
M:Touch the control repeatedly to switch
location in your vehicle so it does not
between media sources (modes).
become a projectile or get damaged
Using Your Bezel Controls in a crash. Failure to do so may cause
serious injury to someone or damage the
Depending on your vehicle and option phone which could prevent Emergency
package, you may also have these controls Assistance from working properly.
on your instrument panel:
• Power: Switch the audio system on Note: The SYNC Emergency Assist feature
and off. must be set on before the incident.
• VOL: Control the volume of playing Note: The SYNC Emergency Assist feature
audio. only operates in territories that are
• Seek and Tune: se as you normally supporting the feature.
would in audio modes. Note: Before setting this feature on, make
• Eject: Eject a CD from the audio sure that you read the Emergency Assist
system. Privacy Notice later in this section for
important information.
• SOURCE or MEDIA: Press repeatedly
to advance through available media
modes.
SYNC™ 3
Note: If any user sets Emergency Assist to • A connected Bluetooth-enabled phone

on or off, that setting applies for all paired must have the ability to make and
phones. If Emergency Assist is switched off maintain an outgoing call at the time
and the phone is connected to SYNC, an of the incident.
icon displays on the status bar. • A connected Bluetooth-enabled phone
Note: Every phone operates differently. must have adequate network coverage,
While SYNC Emergency Assist works with battery power and signal strength.
most cellular phones, some may have • The vehicle must have battery power
trouble using this feature. and be located in a territory where
If a crash deploys an airbag (excluding Emergency assist is supported.
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel In the Event of a Crash
pump shut-off, your SYNC-equipped Not all crashes will deploy an airbag or
vehicle may be able to contact emergency activate the fuel pump shut-off (the
services by dialing Emergency number triggers for Emergency Assist). If a
through a paired and connected connected cell phone sustains damage or
Bluetooth-enabled phone. You can learn loses its connection to SYNC during a
more about the Emergency Assist feature, crash, SYNC will search for and try to
by visiting: connect to a previously paired cell phone;
SYNC will then attempt to call the
Website emergency services.
www.fordsync.com Before making the call:
• SYNC provides a short window of time
For important information about airbag (about 10 seconds) to cancel the call.
deployment and the fuel pump shut-off If you fail to cancel the call, SYNC
please see the Supplementary Restrains attempts to dial Emergency.
and Roadside Emergencies sections of • SYNC says the following, or a similar
your owner manual. message: "SYNC will attempt to call
To switch Emergency Assist on and off Emergency, to cancel the call, press
please view the settings information. See Cancel on your screen or press and
Settings (page 39). hold the phone button on your steering
wheel."
To make sure that Emergency Assist works
correctly: If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
• SYNC must be powered and working message plays for the Emergency operator,
properly at the time of the incident and and then the occupant(s) in your vehicle
throughout feature activation and use. is able to talk with the operator. Be
• The Emergency Assist feature must be prepared to provide your name, phone
set on before the incident. number and location immediately, because
• You must pair and connect a not all Emergency systems are capable of
Bluetooth-enabled and compatible receiving this information electronically.
cell phone to SYNC.
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SYNC™ 3
Emergency Assist May Not Work If • Do not attempt to service or repair the
system. Have an authorized dealer
• Your cellular phone or Emergency check your vehicle.
Assist hardware sustains damage in a
crash. • Do not operate playing devices if the
power cords or cables are broken, split
• The vehicle's battery or the SYNC or damaged. Place cords and cables
system has no power. out of the way, so they do not interfere
• The phone(s) thrown from your vehicle with the operation of pedals, seats,
are the ones paired and connected to compartments or safe driving abilities.
the system. • Do not leave playing devices in your
vehicle during extreme conditions as it
Emergency Assist Privacy Notice
could cause them damage. See your
When you switch on Emergency Assist, it device's user guide for further
may disclose to emergency services that information.
your vehicle has been in a crash involving • For your safety, some SYNC 3 functions
the deployment of an airbag or activation are speed-dependent. Their use is
of the fuel pump shut-off. Certain versions limited to when your vehicle is traveling
or updates to Emergency Assist may also at speeds under 5 km/h (3 mph). Make
be capable of electronically or verbally sure that you review your device's
disclosing to Emergency operators your manual before using it with SYNC 3.
vehicle location or other details about your
vehicle or crash to assist Emergency Speed-restricted Features
operators to provide the most appropriate
emergency services. If you do not want to Some features of this system may be too
disclose this information, do not switch the difficult to use while your vehicle is moving
feature on. so they are restricted from use unless your
vehicle is stationary.
Safety Information • Screens crowded with information,
such as Point of Interest reviews and
WARNING
ratings, movie times or ski conditions.
Driving while distracted can result in • Any action that requires you to use a
loss of vehicle control, crash and keyboard is restricted, such as entering
injury. We strongly recommend that a navigation destination or editing
you use extreme caution when using any information.
device that may take your focus off the
road. Your primary responsibility is the safe • All lists are limited so the user can view
operation of your vehicle. We recommend fewer entries (such as phone contacts
against the use of any hand-held device or recent phone call entries).
while driving and encourage the use of See the following chart for more specific
voice-operated systems when possible. examples.
Make sure you are aware of all applicable
local laws that may affect the use of
11
SYNC™ 3
Restricted features
Cellular Phone Pairing a Bluetooth phone.

Browsing of list entries is limited for phone contacts and
recent phone calls.
System Functionality Editing the keypad code.
Enabling Valet Mode.
Editing settings while the rear view camera or active park
assist are active.
Wi-Fi Editing Wi-Fi settings.
Editing the list of wireless networks.
Connecting to a new Wi-Fi network.
Text Messages Viewing received text messages.
Navigation (If equipped) Using the keyboard to enter a destination.
Demo navigation route.
Adding or editing Navigation Favorites entries or Avoid
Areas.
USB Updates
Creating a SYNC Owner Account
To use the USB update you need to log
Why do I need a SYNC owner account? into your owner account and visit the SYNC
• Essential for keeping up with the latest software update page.
software and connected features.
• Access to customer support for any Website
questions you may have.
www.fordsync.com
• Maintain account permissions.
Visit the website to sign up and register. The website notifies you if an update is
available. You can then select to download
Website the update.
www.fordsync.com You will need an empty USB drive. Please

check the website for minimum
requirements. Once you have inserted the
Updating Your System USB drive into your computer, choose to
You can choose to download the update start the download. Follow the instructions
onto a USB drive or use Wi-Fi to deliver provided to download the files to the USB
automatic updates. drive.
12
SYNC™ 3
The installation of most files occurs in the You must also give the system permission
background, and does not interrupt your to update automatically. Upon vehicle
use of the system. Navigation updates delivery, the System asks you if you would
cannot be installed in the background, like to use the automatic update feature.
because the files are too large. If you agree to automatic updates, you can
press OK to confirm. If this selection does
To install the update in your vehicle,
not appear upon vehicle delivery you can
remove anything that is plugged in the USB
access it through the General Settings. See
ports on the media hub and plug in the
Settings (page 39). You can also perform
USB drive containing the update. When
a master reset. See SYNC™ 3
the USB drive is plugged in, the installation
Troubleshooting (page 51).
should begin immediately. After a
successful installation, the update is If you would like to switch this feature
available the next time the vehicle is on later, select:
started.
When the installation is complete, take the Menu Item
USB drive back to the computer to report Settings
the update. Log into your owner account
and return to the SYNC software update General
page and confirm that you have installed
the update. Insert the USB drive used for Automatic From this menu, you can
the update into your computer and choose system enable automatic updates.
to report your update. The website updates updates If you have not done so
your records to reflect your current already, the system
software version. prompts you to set up a
Wi-Fi connection when you
Updating Over Wi-Fi enable this feature.
To update your System over Wi-Fi your
vehicle must be within the range of a Wi-Fi When Wi-Fi and automatic updates are
access point. Data rates may apply. enabled, your system checks for software
updates periodically. If a new version is
To connect your system to Wi-Fi, available, it downloads at that time.
select: Software downloads can take place for up
to 30 minutes after you have switched your
Menu Item vehicle off. The updates do not interrupt
the normal use of your SYNC 3 system. If
Settings a download does not complete for any
Wi-Fi reason, the download continues where it
left off at the next Wi-Fi connected
Available You can then select your opportunity. Upon activation of an update,
Wi-Fi Wi-Fi network. You may a banner displays on the touchscreen
networks have to enter the security indicating the system update. Select the
code if the network is icon to see more detail. This icon displays
secured. The system for two ignition cycles.
confirms when it has
connected to the network.
13
SYNC™ 3
connect a media device, the system

To switch this feature off: creates and retains an index of supported
media content. The system also records a
Menu Item short diagnostic log of approximately 10
Settings minutes of all recent system activity. The
log profile and other system data may be
General used to improve the system and help
diagnose any problems that may occur.
Automatic In this menu selection, you
system can change the selection The cellular profile, media device index,
updates for automatic updates to and diagnostic log remain in your vehicle
OFF. unless you delete them and are generally
accessible only in your vehicle when the
cellular phone or media player is
Support connected.
The SYNC support team is available to If you no longer plan to use the system or
help you with any questions you are not your vehicle, we recommend you perform
able to answer on your own. a Master Reset to erase all stored
Dial 133673. information. You can find more information
about the Master Reset in General
Privacy Information Settings. See Settings (page 39). System
data cannot be accessed without special
When you connect a cellular phone to equipment and access to your vehicle's
SYNC 3, the system creates a profile within SYNC 3 module. Ford Motor Company and
your vehicle that links to that cellular Ford of Australia do not access the system
phone. This profile helps in offering you data for any purpose other than as
more cellular features and operating more described absent consent, a court order,
efficiently. Among other things, this profile or where required by law enforcement,
may contain data about your cellular other government authorities, or other third
phone book, text messages (read and parties acting with lawful authority. Other
unread), and call history, including history parties may seek to access the information
of calls when your cell phone was not independently of Ford Motor Company and
connected to the system. In addition, if you Ford of Australia.
14
SYNC™ 3
HOME SCREEN
E218483
Item Tile Home screen display
A Audio Shows the active media source.

If your vehicle does not have navigation, this space contains the
compass.
B Phone The name of the connected phone appears on the screen. The
status of the phone features also appear. This includes signal
strength, battery charge, text messaging and roaming.
C Navigation * This map displays your current location or current route in real
time.
When you have navigation active, you also see the next turn
and the length of time and distance to your destination.
If your vehicle does not have navigation, this space contains the
audio information.
*
If equipped.
15
SYNC™ 3
You can touch any of the feature displays You can access each feature controlled by
to access that feature. SYNC 3 through a variety of commands.
Anytime you select the home button, the To activate the SYNC 3 voice
system returns you to this screen. commands push the voice
E142599 button on the steering wheel and
wait for the prompt.
USING VOICE RECOGNITION
___ is a dynamic listing, meaning that it can
The SYNC 3 system allows you to use voice be the name of anything, such as artist, the
commands, to control features like audio name of contact or number. The context
and phone controls. By using voice and the description of the command tell
commands, you can keep your hands on you what to say for this dynamic option.
the wheel and your eyes on the road.
There are some commands that work for
every feature, these commands are:
Voice Command Action and Description
Main menu Brings you to the main menu.

Back Returns you to the previous screen.
Cancel Ends the voice session.
List of commands Gives you a list of possible voice commands.
___ list of commands You can name any feature and the system gives a list of
commands available for the feature. For example, you could
say:
Phone List of Commands
Navigation List of Commands
Next page You can use this command to view the next page of options on
any screen where multiple pages of choices are given.
Previous page You can use this command to view the previous page of options
on any screen where multiple pages of choices are given.
Help Gives you available commands you can use on the current
screen.
Included here are some of the most Audio Voice Commands

popular commands for each SYNC 3
feature. ___ is a dynamic listing, meaning that for
audio voice commands it can be the name
of a Sirius channel or a channel number, a
radio frequency number, or the name of a
artist, album, song or a genre.
16
SYNC™ 3
To control the media features, press the voice button and when prompted, say:
Voice command Description
___ AM Allows you to tune to a specific FM or AM

frequency such as "FM 88.7" or "AM 1580".
___ FM
Bluetooth audio Allows you to listen to music on your Bluetooth-
connected device.
USB Allows you to listen to music on your USB
connected device.
Play genre <name> For USB audio only, you can say the name of an
artist, album, song or a genre to listen to that
Play playlist ___ selection. Your system must finish indexing
Play artist ___ before this option is available. For example, you
could say "Play artist, The Beatles" or "Play song,
Play Album ___ Penny Lane".
Play Podcast ___
Play song ___
Play Audiobook ___
Browse ___ For USB audio only, you can say the name of an
artist, album, or a genre to browse by that selec-
Browse genre ___ tion. Your system must finish indexing before this
Browse playlist ___ option is available. For example you can say
"Browse artist, The Beatles" or "Browse genre,
Browse artist ___ Folk".
Browse album ___
Browse podcast ___
Browse audiobook ___
* This option may not be available in all markets or may require a subscription.
Phone Voice Commands

Pairing a Phone
You can use voice commands to connect
your Bluetooth-enabled phone to the
system.
17
SYNC™ 3
To pair your phone, press the voice button and when prompted, say:
Pair phone Follow the on-screen instructions to complete the pairing

process. See Settings (page 39).
Making Calls
___ is a dynamic listing, meaning that for
phone voice commands it can be the name
of the contact you wish to call or the digits
you want to dial.
Press the voice button and say a command similar to the following:
Call ___ Allows you to call a specific contact from your phonebook
such as "Call Jenny".
Call ___ ___ Allows you to call a specific contact from your phonebook
at a specific location such as "Call Jenny at Home".
Dial ___ Allows you to dial a specific number such as “Dial 867-5309”.
Please make sure that you are saying the

contact name exactly as it appears in your
contact list.
Once you have provided the digits of the phone number, you can say the following
commands:
Voice Command Description
<0-9> If the full number was not entered with the first command, you
can continue saying the number.
Dial Tells SYNC 3 to make the phone call.
Delete Tells SYNC 3 to erase the last block of digits stated.
Clear Tells SYNC 3 to erase the entire number.
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SYNC™ 3
Text Message Voice Commands
To access text message options, press the voice button and say:
Listen to message
Listen to message ___ You can say the number of the message you
would like to hear.
Reply to message
___ is a dynamic listing, meaning that for

Navigation Voice Commands navigation voice commands it can be a POI
category or an address.
Setting a Destination
You can use any of the following
commands to set a destination or find a
point of interest.
You can find an address, a point of interest (POI), or search for points of interest
by category:
Find an address Allows you to enter the address search functionality.

Find ___ State the name of the POI category you would like to search for
such as "Find restaurants".
Find a POI Allows you to enter the POI search functionality.
Find a junction Allows you to enter the intersection search functionality.
Find nearest ___ State the name of the POI category you would like to search for
nearby such as "Destination nearest restaurants".
Previous destinations Allows you to see a list of your previous destinations.
Destination home Allows you to route to your home address.
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SYNC™ 3
In addition, you can say these commands when a route is active:

Cancel route Cancels the current route.

Reroute Allows you to select an alternate route.
Repeat last instruc- Repeats the last guidance prompt.
tion
Show route Repeats the last guidance prompt.
Where am I? Provides current location.
Zoom in Allows you to zoom in on the map.
Zoom out Allows you to zoom out from the map.
Mobile App Voice Commands (If Equipped)

The following voice commands are always available:
Mobile applications SYNC 3 will prompt you to say the name of an app to start it on
SYNC 3.
List applications SYNC 3 will list all of the currently available Mobile Apps.
Find applications SYNC 3 will search and connect to compatible app(s) running on
your mobile device.
There are also voice commands that you can use when app(s) are connected to
SYNC 3:
Say the name of an At any time, you can say the name of a mobile app to start the
app mobile app on SYNC 3.
Say the name of an SYNC 3 will list the available voice commands for the specified
app, followed by app if the app is running on SYNC 3.
help
20
SYNC™ 3
Voice Settings Commands

You can say the following commands to access the voice settings:
Voice settings Allows you to enter the voice settings functionality.

Interaction mode Sets standard prompting with longer prompts.
standard
Interaction mode Sets advanced prompting with shorter prompts.
advanced
Call confirmation on Allows the system to confirm before making a phone call.
Call confirmation off The system does not confirm before placing a call.
Voice command lists on The system displays a short list of available commands.
Voice command lists off The system does not display the list of commands.
Note: Depending on the current climate To disable this automatic fan speed
control settings, the fan speed may reduction feature during voice sessions,
automatically go down while issuing voice press and hold the climate control AC and
commands or while making and receiving recirculated air buttons simultaneously,
phone calls via SYNC to reduce the amount release and then increase fan speed within
of background noise in the vehicle. The fan 2 seconds. To re-enable this feature, repeat
speed automatically returns to normal the above sequence.
operation once the voice session ends. you
can also adjust the fan speed normally
during a voice session, simply press fan
buttons (or turn the fan knob) to increase
or decrease the fan speed to settign you
desire.
21
SYNC™ 3
ENTERTAINMENT
E207617
You can access these options using the

Message Message and description touchscreen or voice commands.
A Sources Sources
B Direct tune Press this button to select the source of
media you want to listen to.
C Presets
Menu item
AM
FM
CD
USB The name of the USB that is plugged in displays here.
22
SYNC™ 3
Menu item
Bluetooth audio
Apps If you have SYNC 3 compatible apps on your connected smart phone, they
display here as individual source selections.
* This feature may not be available in all markets and requires an active subscription.
AM/FM Radio Once you have entered the station's

call numbers, you can select:
Tuning a Station
Menu item Action and descrip-
You can use the tune or seek controls on tion
the radio bezel to select a station.
Enter Press to begin
To tune a station using the playing the station
touchscreen, select: you have entered.
Menu item Cancel Press to exit

without changing
Direct tune the station.
A pop up appears, allowing you to type in Presets

the frequency of a station. You can only
enter a valid station for the source you are To set a new preset, tune to the station
currently listening to. and then press and hold one of the
memory preset buttons. The audio mutes
You can press the backspace button to briefly while the system saves the station
delete the previously entered number. and then returns.
There are two preset banks available for
AM and three banks for FM. To access
additional presets, tap the preset button.
The indicator on the preset button shows
which bank of presets you are currently
viewing.
CD
Once you select this option, the system
returns you to the main audio screen.
The current audio information appears on
the screen.
23
SYNC™ 3
The following buttons are also available:

Button Function
Browse You can use the browse button to select a track.

Repeat Select this button and a small number one displays to indicate
the track is set to repeat.
For MP3 CDs, this button allows you to toggle through repeat
off, repeat one track (a small number one displays), and repeat
current folder (a small folder displays).
Shuffle Select the shuffle symbol to have the audio on the disk play
in random order.
You can use the forward, reverse, pause or Bluetooth Stereo or USB
play buttons to control the audio playback.
Bluetooth Stereo and USB allow you to
access media that you store on your
Bluetooth device or USB device such as
music, audio books or podcasts.
The following buttons are available for Bluetooth and USB:

Button Function
Repeat Pressing the repeat button toggles the repeat setting through
three modes: repeat off (button not highlighted), repeat all
(button highlighted) and repeat track (button highlighted with
a small number one).
Shuffle Play the tracks in random order.
For some devices, SYNC 3 is able to

You can use the forward, reverse, pause or
provide 30-second skip buttons when you
play buttons to control the audio playback.
listen to audio books or podcasts. These
To get more information about the buttons allow you to skip forward or
currently playing track, press the cover art backward within a track.
or Info button.
While playing audio from a USB device you
can look for certain music by selecting the
following:
24
SYNC™ 3
Button Function
Browse If available, displays the list of tracks in the

Now Playing playlist.
New search This option, which is available under
browse, allows you to play all tracks or to
filter the available media into one of the
below categories.
Play all
Playlists
Artist
Albums
Songs
Genres
Podcasts
Audio books
Composers
A - Z jump This button allows you to choose a specific
letter to view within the category you are
browsing.
Explore Device If available, this allows you to browse the
folders and files on your USB device.
The USB port is in the center console or

USB Port behind a small access door in the
instrument panel.
This feature allows you to plug in USB
media devices, memory sticks, flash drives
or thumb drives, and charge devices if they
support this feature.
Select this option to play audio from your
USB device.
Apps
The system supports the use of certain
audio apps such as iHeartRadio through a
E201595 USB or bluetooth-enabled device.
25
SYNC™ 3
Each app gives you different on-screen PHONE

options depending on the app's content.
See Apps (page 38). Hands-free calling is one of the main
features of SYNC 3. Once you pair your cell
Supported Media Players, Formats phone, you can access many options using
and Metadata Information the touchscreen or voice commands. While
The system is capable of hosting nearly the system supports a variety of features,
any digital media player, including iPod, many are dependent on your cell phone’s
iPhone, and most USB drives. functionality.
Supported audio formats include MP3, Pairing Your Cell Phone for the
WMA, WAV, AAC, and FLAC. First Time
Supported audio file extensions include
WARNING
MP3, WMA, WAV, M4A, M4B, AAC, and
FLAC. Driving while distracted can result in
loss of vehicle control, crash and
Supported USB file systems include: FAT,
injury. We strongly recommend that
exFAT, and NTFS.
you use extreme caution when using any
SYNC 3 is also able to organize the media device that may take your focus off the
from your USB device by metadata tags. road. Your primary responsibility is the safe
Metadata tags, which are descriptive operation of your vehicle. We recommend
software identifiers embedded in the against the use of any hand-held device
media files, provide information about the while driving and encourage the use of
file. voice-operated systems when possible.
If your indexed media files contain no Make sure you are aware of all applicable
information embedded in these metadata local laws that may affect the use of
tags, SYNC 3 may classify the empty electronic devices while driving.
metadata tags as unknown.
The first thing you must do to use the
SYNC 3 is capable of indexing up to
phone features of SYNC 3 is to pair your
50,000 songs per USB device, for up to 10
Bluetooth-enabled cell phone with SYNC
devices.
3. This allows you to use your cell phone
in a hands-free manner.
To begin paring, make sure you activate
Bluetooth on your device.
To add a phone, select one of two methods:

Menu Item Action and Description
Pair phone Follow the on-screen instructions.

You hear a prompt telling you to search for SYNC on your
device.
Select your vehicle make and model as it displays on your
device.
Confirm that the six-digit PIN appearing on your phone
matches the six-digit PIN that displays on the SYNC 3 screen.
26
SYNC™ 3
Once you have confirmed the PIN, the display indicates when
the pairing is successful.
SYNC 3 asks you to choose your settings for certain features.
Your cell phone may also prompt you to give SYNC 3
permission to access information. For more information on
your cell phone's capability, see your cell phone's manual
and visit the website.
Pair phone You will also hear a prompt telling you to search for SYNC
on your device.
Discover other Bluetooth Follow the on-screen instructions.
devices Make sure you switch Bluetooth On and that your device is
discoverable through Bluetooth. See your cell phone’s manual
if necessary.
Select your device's name when it appears on the screen.
If your device prompts you to enter a PIN to pair, enter the
PIN that appears on the touchscreen. Skip the next step.
When your device prompts you, confirm that the PIN provided
by SYNC 3 matches the PIN on your cell phone.
The display indicates when the pairing is successful.
SYNC 3 prompts you to choose your settings for certain
features. Your cell phone may also prompt you to give SYNC
3 permission to access information. For more information on
your cell phone's capability, see your cell phone's manual
and visit the website.
Other features, such as text messaging

At a minimum, most cell phones with
using Bluetooth and automatic phonebook
Bluetooth wireless technology support the
download, are phone-dependent features.
following functions:
To check your phone’s compatibility, see
• Answering an incoming call. your phone’s user manual or visit:
• Ending a call.
• Dialing a number. Websites
• Call waiting notification. www.fordsync.com
• Caller ID.
Phone Menu
This menu becomes available after pairing
a phone.
27
SYNC™ 3
E205447
A Recent Call list Displays your recent calls.

You can place a call by selecting an entry from this list.
You can also sort the calls by selecting the drop down menu at
the top of the screen. You can choose:
All Incoming Outgoing Missed
B Contacts All of your contacts from your phone display in alphabetical
order.
A - Z jump Selecting this button allows
you to choose a specific letter
to view.
C Phone Settings Displays the name of your phone and takes you to the phone
settings options.
From this menu, you can pair subsequent devices, set ring tones
and alerts. See Phone (page 26).
28
SYNC™ 3
D Text messages Displays all recent text messages.

E Phone Keypad Use this keypad to dial in a phone number.
Use the backspace button to delete numbers.
Call Press this button to begin a
call.
F Do not disturb Touch this button to let SYNC automatically reject your incoming
calls. New text message notifications are not displayed on the
screen and all ringtones and alerts are set to silent.
Users with phones having voice services

may see a button to access the feature.
For example, iPhone users see a Siri button.
A press and hold of the voice button on the
steering wheel also accesses this feature.
Making Calls
There are many ways to make calls from
the SYNC 3 system, including using voice
commands. See Using Voice
Recognition (page 16). You can use the
touchscreen to place calls as well.
29
SYNC™ 3
To call a number in your contacts, To accept the call, select:

select:
Menu Item
Accept
Contacts You can then select the Note: You can also accept the call by
name of the contact you pressing the phone button on the steering
want to call. Any numbers wheel.
stored for that contact
display along with any To reject the call, select:
stored contact photos. You
can then select the Menu Item
number that you want to
call. The system begins the Reject
call. Note: You can also reject the call by
pressing the phone button on the steering
To call a number from your recent calls, wheel.
select:
Ignore the call by doing nothing. SYNC 3
Menu Item Action and Description logs it as a missed call.
Recent Call You can then select an During a Phone Call
list entry that you want to call.
The system begins the call. During a phone call, the contacts name
and number display on the screen along
To call a number that is not stored in with the call duration.
your phone, select: The phone status items are also visible:
Menu Item Action and Description • Signal Strength.
• Battery.
Phone Select the digits of the
Keypad number you wish to call. You can select any of the following during
an active phone call:
Call The system begins the call.
Pressing the backspace button deletes the

last digit you typed.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available.
30
SYNC™ 3
Item
Item
Hndsfree off Transfer the call to
End call Immediately end a the cell phone or
phone call. You can back to SYNC 3.
also press the
button on the Text Messaging
steering wheel.
Note: Downloading and sending text
Keypad Press this to access messages using Bluetooth are cell
the phone keypad. phone-dependent features.
Mute call You can switch the Note: Certain features in text messaging
microphone off so are speed-dependent and not available
the caller does not when your vehicle is traveling at speeds over
hear you. 5 km/h (3 mph).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays a
pop-up with the caller name and ID, if supported by your cell phone. You can select:
Hear it Have SYNC 3 read the message to you.

View View the text on the touchscreen.
Call To call the sender.
Reply You can select from 15 preset messages. Press the message
that you would like to use and confirm to send the message.
SYNC 3 confirms when the message is sent successfully.
Close To exit the screen.
Map Mode
NAVIGATION (If Equipped) Map mode shows advanced viewing
comprised of 2D city maps, 3D landmarks
Your navigation system is comprised of and 3D city models (when available). 2D
two main features, destination mode and city maps show detailed outlines of
map mode. buildings, visible land use, landscape
features, and detailed railroad
infrastructure for the most essential cities
around the globe.
3D landmarks appear as clear, visible
objects that are typically recognizable and
have a certain tourism value.
31
SYNC™ 3
3D city models are complete 3D models 3D map mode provides an

of entire city areas including navigable elevated perspective of the map.
roads, parks, rivers and rendered buildings. Adjust this viewing angle and
3D landmarks and city models appear in E207748 rotate the map 180 degrees by
3D map mode only. Coverage of these touching the map twice, and
varies and improves with updated map then dragging your finger along the shaded
releases. bar with arrows at the bottom of the map.
Select the zoom in icon to see a Re-center the map by pressing
closer view of the map. this icon whenever you scroll the
map away from your vehicle’s
E207752 E207751 current location.
Select the zoom out icon to see
a farther away view of the map. Points of Interest (POI)
grouping icon: You can choose
up to three POI icons to display
E207753
E207754 on the map. If the chosen POIs
You can adjust the view in preset are located close together or are
increments. You can also pinch to zoom in at the same location a box is used to
or out of the map. display a single category icon instead of
The information bar tells you the names repeating the same icon, in order to reduce
of streets, cities or landmarks as you hover clutter. When you select the box on the
over them with the crosshair curser. map, a pop-up appears indicating how
many POIs are in this location. Select the
You can change your view of the map by pop up to see a list of the available POIs.
tapping on the location indicator icon on You can scroll through and select POIs
the right hand side of the screen. You can from this list.
choose from the following options:
Heading up (2D map) This If your vehicle is low on charge or fuel,
always shows the direction of station icons automatically display on the
forward travel to be upward on map.
E207750 the screen. This view is available You can choose to display traffic icons on
for map scales up to 5 km (3 mi). the map representing twelve different
types of incidents. See Settings (page
North up (2D map) always 39).
shows the northern direction to
be upward on the screen. You can set a destination by hovering
E207749 above a location and selecting:
Button
Start
32
SYNC™ 3
Destination Mode
To set a destination, press:
Menu Item Description
Destination
Enter a navigation destination in any of the following formats:
Search Street address
(street, number)
For example "Shanghai" as the city name, followed by "Century
Avenue 211".
Place of interest
(name or category)
Junction
(street 1 street 2)
You are given autocomplete options below the address bar to select
as you type.
If you do not give an exact destination, a menu displays with your
possible selections.
Previous destina- Collections of your last 40 navigation destinations display here.
tions You can select any option from the list to select it as your destination.
These locations cannot be deleted individually. To delete them,
preform a master reset. See SYNC™ 3 Troubleshooting (page 51).
Home Select to navigate to your set Home destination.
The time it takes to travel from your current location to Home displays.
To set your Home, press:
Home A prompt appears asking if you would like to create a
favorite for home. Select:
Yes Enter a location into the search bar and press:
Save
Work Select to navigate to your set Work destination.
The time it takes to travel from your current location to Work displays.
To set your Work:
Work A prompt appears asking if you would like to create a
favorite for work. Select:
Yes Enter a location into the search bar and press:
33
SYNC™ 3
Menu Item Description
Save
Favourites Favorites include any location you have previously saved.
To add Favorites:
Add a Select this button and enter a location into the destination
favourite bar.
Search Select this option to have the system locate the address
you have entered.
Save Select this button when the address you have entered
appears on the screen.
The address saves as a favorite and you see the favorites screen. You
can now select this address from the favorites screen.
Point of Interest POI categories that may display (based on market and vehicle
(POI) Categories configuration):
Fuel
Parking
Food
Accomodation
See All Press to view additional categories. Once you have selected
a category, follow the menus to find what you are looking
for.
Inside of these categories you can search by:
Nearby
Along route
Near destination
In a town
34
SYNC™ 3
Once you have chosen your destination, press:

Save This saves the destination to your favorites.

Start This shows you a map of your entire route. You can then choose your
route from three different options.
Fastest Uses the fastest moving roads
possible.
Shortest Uses the shortest distance possible.
Economical Route Uses the most fuel-efficient route.
The time and distance for each route also displays.
Cancel On the route screen, you can choose to cancel the current navigation.
The system asks for confirmation then returns you to the map mode
screen.
Once you have chosen you destination, press:

Start The system uses a variety of screens and prompts to guide you to your
destination.
During Route guidance, you can press the maneuver arrow icon on the
map if you want the system to repeat route guidance instructions.
When the system repeats the last guidance instruction, it updates the
distance to the next guidance instruction, since it detects that the
vehicle is moving.
The navigation map shows your estimated time of arrival, remaining
travel time and the distance to your destination.
SYNC 3 may not always announce vehicle arrival at the exact point
of your destination and you may have to cancel a route manually.
During active navigation, touch the bottom

Navigation Menu of the screen to view the menu and other
buttons.
In map mode and during active navigation
you can access the navigation menu.
35
SYNC™ 3
To access the Navigation menu, press:

Button
Menu
You can then select:
Screen view Full map A full screen map displays during navigation.
Motorway Highway exit information displays on the right hand side
exit info of the screen during navigation.
Points of interest icons display for restaurants, hotels,
fuel stations and ATMs when they are present at the
exit. You can select the POI icons to receive a listing of
specific locations. You can select the POI location as a
waypoint or destination if desired.
Turn list Only available during an active route. Displays all of the
turns on the current route.
You can choose to avoid any road on the turn list by
selecting the road from the list. A screen then appears
and you can press:
Avoid
The system calculates a new route and displays a new
turn list.
Navigation Press this button to adjust your preferences. See Settings (page 39).
settings
Where am I? Provides your current location city, longitude and latitude and the
nearest road.
The following are only available on the menu during an active navigation route:
Cancel route The system asks for confirmation and then returns you to the map
mode screen.
View route Press this to see a map of the full route.
Re-route An alternate route displays in comparison with the current route.
Edit waypoints Only available if you have an active waypoint on your route. See
Waypoints later in this section for information on how to set
waypoints.
36
SYNC™ 3
Button
Use this button to re-order or remove your waypoints.

You can Optimise order
also have
the system
set the
order for
you by
pressing:
To return to Go
your route
press:
1. Select the search icon (magnifying

Waypoints glass) while on an active route. This
brings up the destination menu.
You can add a waypoint to a navigation
route as a destination along your route. 2. Set your destination using any of the
given methods. Once the destination
To add a waypoint: has been selected, the screen allows
you to set the destination as a
waypoint by selecting:
Menu Item
Add waypoint The waypoint list then appears and you are
able to re-order all of your waypoints by
selecting the menu icon on the right hand
side of the location. You can select up to
five waypoints.
You can also have the system set the order Optimise order
for you by pressing:
To return to your route, press: Go
cityseeker (If Equipped)

Note: cityseeker point of interest (POI)
information is limited to approximately 1110
cities (1049 in the United States, 36 in
Canada and 15 in Mexico).
E225487
37
SYNC™ 3
cityseeker, when available, is a service that

provides more information about certain Website
points of interest such as restaurants,
hotels and attractions. www.navigation.com/sync
When you have selected a point of interest,
the location and information appear, such You need to specify the make and model
as address, phone number and a star of your vehicle to determine if there is an
rating. update available.
Press More Information to see a photo, Nav 2 is the digital map provider for the
a review, a list of services and facilities, the navigation application.
average room or meal price and the web
address. This screen displays the point of APPS
interest icons.
For restaurants, cityseeker can provide The system enables voice, steering wheel,
information such as star rating, average and touch screen control of SYNC 3
cost, review, handicap access, hours of AppLink enabled smart phone apps. Once
operation, and website address. an app is running through AppLink, you can
control main features of the app through
For hotels, cityseeker can provide
voice commands and steering wheel
information such as star rating, price
controls.
category, review, check-in and checkout
times, hotel service icons and website Note: Available AppLink enabled apps will
address. Hotel service icons include: vary by market.
• Restaurant Note: You must pair and connect your
• Business center smart phone via Bluetooth to SYNC 3 to
access AppLink.
• Handicap facilities
Note: iPhone users need to connect the
• Laundry
phone to the USB port.
• Refrigerator
Note: For information on available apps,
• 24 hour room service supported smart phone devices and
• Fitness center troubleshooting tips please visit:
• Internet access
Website
• Pool
• Wi-Fi www.fordsync.com
Attractions include nearby landmarks,
amusement parks, historic buildings and Note: Make sure you have an active account
more. cityseeker can provide information for the app that you have downloaded.
such as star rating, reviews, hour of Some apps will work automatically with no
operation and admission price. setup. Other apps will want you to configure
your personal settings and personalize your
Navigation Map Updates experience by creating stations or favorites.
We recommend you do this at home or
Navigation map updates are available for outside of your vehicle.
purchase through your dealership. You can
also visit:
38
SYNC™ 3
Note: We encourage you to review the Note: Standard data rates apply. Ford is
smart phone app’s terms of service and not responsible for any additional charges
privacy policies because Ford is not you may receive from your service provider,
responsible for your app or its use of data when your vehicle sends or receives data
through the connected device. This includes
Note: In order to use an app with SYNC 3,
any additional charges incurred due to
the App needs to be running in the
driving in areas when roaming out of a home
background of your phone. If you shut down
network.
the app on your phone, it shuts down the
app on SYNC 3 as well. You can enable and disable apps through
settings. See Settings (page 39).
Note: If a SYNC 3 AppLink compatible app
is not shown in the Apps Domain, make sure App Permissions
the required app is running on the mobile
device. The system organizes the App permissions
into groups. You can grant these group
Menu Item Action and Descrip- permissions individually. You can change
tion a permission group status any time when
not driving, by using the settings menu.
Connect Mobile SYNC 3 will search While in the settings menu, you can also
apps and connect to see the data included in each group.
compatible app(s)
When you launch an app using SYNC 3,
running on your
the system may ask you to grant certain
mobile device.
permissions, for example Vehicle
information, Driving characteristics, GPS
Enabling SYNC 3 Mobile Apps and Speed, and/or Push notifications. You
In order to enable mobile apps, SYNC 3 can enable all groups or none of them
requires user consent to send and receive during the initial app permissions prompts.
app authorization information and updates The settings menu offers individual group
using the data plan associated with the permission control.
connected device. Note: You are only prompted to grant
The connected device sends data to Ford permissions the first time you use an app
in the United States. The information is with SYNC 3.
encrypted and includes your VIN, SYNC 3 Note: If you disable group permissions,
module number, anonymous usage apps will still be enabled to work with SYNC
statistics and debugging information. 3 unless you deactivate All Apps in the
Updates may take place automatically. settings menu.
Note: You must enable mobile apps for
each connected device the first time you SETTINGS
select a mobile app using the system.
Under this menu, you can access and
adjust the settings for many of the system
features. To access additional settings,
swipe the screen left or right.
39
SYNC™ 3
Sound
Sound Settings
Reset all Returns sound settings to factory levels.

Treble Adjusts the high frequency level.
Mid-range Adjusts the middle frequency level.
Bass Adjusts the low frequency level.
Balance/Fade Adjusts the sound ratio from side to side or front to back.
Adaptive volume Adjusts the amount the audio system volume increases with speed,
or turns the feature off.
DSP occupancy Optimizes the sound based on the location of the listeners.
Sound settings Stereo
(If Equipped) Surround
Your vehicle might not have all of these features.
Media Player
This button is available when a media
device such as a Bluetooth Stereo or USB
device is the active audio source. Pressing
the button allows you to access the
following options for active devices only.
Podcast speed For some USB devices, the system can adjust the playback speed
of podcasts. When a podcast is playing, you can choose:
Slower Normal Faster
Audiobook play- For some USB devices, the system can adjust the playback speed
back speed of audiobooks. When an audiobook is playing, you can choose:
Slower Normal Faster
Cover Art priority Media Player Cover art displays from your device’s music
files. If no cover art for the files exists on the
device, then the Gracenote Database provides
cover art.
40
SYNC™ 3
Gracenote® The Gracenote Database supplied cover art is

used for your music files. This overrides any
cover art from your device.
Gracenote® The Gracenote Database provides metadata information for your
management music files like genre, album and composer.
When this option is switched off, thesystem uses stored metadata
from your media device.
Gracenote® data- This allows you to view the version level of the Gracenote Database.
base info
Device informa- This allows you to view the manufacturer and model number of your
tion media device.
Update media Erase the stored media information in order to re-index.
index
Clock
To adjust the time, select the up and down
arrows on either side of the screen. The
arrows on the left adjust the hour and
arrows on the right adjust the minute. You
can then select AM or PM.
Clock format Select how time displays.

Auto time zone When active, the clock adjusts to time zone changes.
update This feature is only available in vehicles with navigation.
Reset clock to When selected, the vehicle clock resets to GPS satellite time.
GPS time
The system automatically saves any Bluetooth

updates you make to the settings.
Pressing this button allows you to access
the following:
Menu Item Action
Bluetooth On
Off
41
SYNC™ 3
You must activate Bluetooth to pair a

Bluetooth-enabled device. Alternatively, to add a phone, select:
The processes of pairing a Bluetooth Menu Item
device is the same as pairing a phone. See
Pairing a Device in Phone settings for how Pair phone
to pair a device and the available options.
Then select:
Phone Discover other Bluetooth devices
Pair your Bluetooth-enabled phone with
the system before using the functions in 1. Follow the on-screen instructions.
hands-free mode. 2. A prompt alerts you to search for your
Switch on Bluetooth on your device to vehicle's make on your phone.
begin pairing. See your phone’s manual if 3. Select your phone's name when it
necessary. appears on the touchscreen.
To add a phone, select: 4. Confirm that the six-digit number
appearing on your phone matches the
Menu Item six-digit number on the touchscreen.
Pair phone 5. The touchscreen indicates when the
pairing is successful.
1. Follow the on-screen instructions. 6. Your phone may prompt you to give
the system permission to access
2. A prompt alerts you to search for your information. To check your phone’s
vehicle's make on your phone. compatibility, see your phone’s manual
3. Select your vehicle's model as it or visit the website.
displays on your phone.
Other features, such as text messaging
4. Confirm that the six-digit number using Bluetooth and automatic phonebook
appearing on your phone matches the download, are phone-dependent features.
six-digit number on the touchscreen.
To check your phone’s compatibility, see
5. The touchscreen indicates when the your phone’s manual or visit the regional
pairing is successful. Ford website.
6. Your phone may prompt you to give
the system permission to access
information. To check your phone’s
compatibility, see your phone’s manual
or visit the regional Ford website.
42
SYNC™ 3
Once you have paired a device you can adjust the following options.
View Devices
Add device You can add a Bluetooth-enabled device by following the steps in
the previous table.
You can select a phone by touching the name of the phone on the screen. You then
have the following options:
Connect Depending on the status of the device, you can select either of these
options to interact with the selected device.
Disconnect
Device informa- Allows you to see phone and device information.
tion
Make primary Allows you to select this device to be your preferred device.
Delete Removes the selected device from the system.
Manage contacts
Automatic Enable this option to have SYNC 3 periodically re-download your
contact down- phonebook to keep your contact list up to date.
load on/off
Sort by: Choose how you would like the system to display your contacts. You
can choose:
Forename Surname
Re-download Select this option to re-download your contact list manually.
contacts
Delete contacts Select this option to delete the in vehicle contact list. Deleting the
in vehicle list does not erase the contact list on the connected phone.
43
SYNC™ 3
Phone Ringtone selection

No ringtone No sound plays when a call comes to your phone.
Use phone ring- The currently selected ringtone on your phone plays when you receive
tone a call. This option may not be available for all phones. If this option
is available, it is the default setting.
You can also select one of the three available ringers.
Text messaging
Text messaging You can select to switch this option on or off.
No alert (silence) No sound plays when a message comes to your phone.
You can select one of the three available notification sounds.
Voice read out When enabled, a voice prompt alerts you when you receive a new
message.
You can enable and disable the following options as well:

Mute audio in When enabled, vehicle audio (such as radio or apps) is muted for the
privacy duration of the phone call even when the phone call is in privacy.
Roaming When enabled, an alert displays that your phone is roaming when
warning you attempt to place a call.
Low battery noti- When enabled, a message displays when the battery on your phone
fication is running low.
44
SYNC™ 3
Emergency Assistance setting for this feature. If the mobile

phone’s contacts have been downloaded,
Select this button to modify the on or off you can adjust the following option:
Set emergency You can select up to two numbers from your mobile device's phone-
contacts book as emergency contacts for quick access at the end of the Emer-
gency Assistance call process.
Radio
This button is available if a Radio source
such as AM, FM or DAB is the active media
source. Pressing the button allows you to
access the following features:
Radio text This feature is available when FM or DAB Radio is your active media
source. Activate this feature to have the system display radio text.
Autostore Refresh
presets (AST)
Selecting this option stores the six strongest stations in your current
location to the last preset bank of the currently tuned source.
You can also Service linking
switch on or off
the following: Alterative frequency
Regional
News
See Entertainment (page 22).
Navigation
Map Preferences
Map preferences
Then select any of the following:
3-D city model When this option is active, the system shows 3D renderings of build-
ings.
45
SYNC™ 3
Breadcrumbs When enabled, your vehicle’s previously traveled route displays with
white dots.
POI icons Enable this feature to display up to 3 POI icons on the navigation map.
Once this feature is activated you can select Select POIs
the icons you want displayed by selecting:
Route Preferences
Menu Item Second Level Messages, Actions and Descriptions
Route preferences
Then select any of the following:
Preferred route Choose to have the system display your chosen route type.
Shortest Fastest Eco
Always use ___ Bypass route selection in destination programming. The system only
route calculates one route based on your preferred route setting.
Automatic find The system searches for and displays available parking locations as
parking you approach your destination.
Eco time Select a level of cost for the calculated Eco Route. The higher the
penalty setting, the longer the time allotment is for the route.
Dynamic route Switch on or off whether the system considers traffic information
guidance when planning a route. The system can find a faster route based on
heavy traffic flow information or detect a Road Closed incident and
find a detour route if possible (if equipped with TMC).
Navigation Preferences
Navigation preferences
Guidance You can adjust how the system provides prompts.
prompts Then select any of the following:
Voice and Chimes
Voice only
Chimes only
46
SYNC™ 3
Hazard spot warning

Visual only
Visual and Chimes
The connected devices sends data to Ford

Mobile Apps in the United States. The encrypted
information includes your VIN, system
You can enable the control of compatible module number, anonymous usage
mobile apps running on your Bluetooth or statistics and debugging information.
USB device. In order to enable mobile apps, Updates may take place automatically.
The system requires user consent to send
and receive app authorization information Note: Standard data rates will apply. Ford
and updates using the data plan is not responsible for any additional charges
associated with the connected device. you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.
Mobile apps Enable or disable the use of mobile apps on the system.
Disabling mobile apps in the settings menu disables automatic
updates and the use of mobile apps on the system.
Once Mobile Apps is enabled, you have the following options:
Update mobile This provides information on the current state of available app
apps updates.
There are three possible states:
Update Needed Up-To-Date Updating Mobile Apps…
The system detects a No update is The system is trying to receive
new app requiring required. an update.
authorization or a
general permissions
update is required.
47
SYNC™ 3
Request Update Select this button if an

update is required and you
want to request this update
manually. For example, when
your mobile device is
connected to a Wi-Fi hotspot.
All apps Grant or deny permissions to all apps at once.
There may also Grant or deny an individual app particular permissions. App permis-
be enabled apps sions are organized into groups. By pressing the info book icon, you
listed under can see which signals are included in each group.
these options.
Note: Ford is not responsible or liable for General

any damages or loss of privacy relating to
usage of an app, or dissemination of any Access and adjust the system settings,
vehicle data that you approve Ford to voice features, as well as phone, navigation
provide to an app. and wireless settings.
Menu Item
Language Select to have the touchscreen display in one of the

selectable languages.
Distance Select to display units in kilometers or miles.
Temperature Select to display units in Celsius or Fahrenheit.
Touchscreen button beep Select to have the system beep to confirm choices
made through the touchscreen.
Automatic system updates When you activate this option, the system automatic-
ally updates when you have an available an Internet
connection through a Wi-Fi network or mobile
connection.
About Information pertaining to the system and its software.
Software licences Documentation of the software license for the system.
Master reset Select to restore factory defaults. This erases all
personal settings and personal data.
Wi-Fi
You can adjust the following:
48
SYNC™ 3
Wi-Fi Enable this option to connect to Wi-Fi for software updates to the
system.
View available This provides you with a list of available Wi-Fi networks within range.
networks
Clicking on a network from the list allows you to connect or disconnect
from that network. The system may require a security code to
connect.
When you click the information button next to a network, more
information about the network displays such as the signal strength,
connection status and security type.
Wi-Fi available The system alerts you when your vehicle is parked and a Wi-Fi
notifications network is within range if SYNC is not already connected.
Ambient Lighting (If Equipped) Vehicle

Note: You vehicle may not have all of these
Tap a color once to activate ambient features.
lighting. This sets the color to the highest
intensity. Door Keypad Code (If Equipped)
You can drag the colors up and down to Select this button to add or erase a
increase or decrease the intensity. personal door keypad code. To add or
To switch ambient lighting off, press the erase a personal code, you first need to
active color once or drag the active color enter the five-digit factory set code. You
all the way down to zero intensity. can find this code on the owner's wallet
card in the glove box or from your
authorized dealer.
Camera Settings (If Equipped)
To make adjustments using the touchscreen, select:

Message Action and Description
Camera settings
Then select from the following:
Rear camera You can enable or disable this option using the slider.
delay When this option is on, the rear view camera display is shown for a
short time after you shift the vehicle into drive.
Active Park Allows you to switch the park aid feature on and off from the rear
Assist view camera screen.
49
SYNC™ 3
Display
To make adjustments using the touchscreen, select:
Brightness Make the screen display brighter or dimmer. This is a separate setting
from the adjustments you make through the instrument cluster.
Mode You can select:
Auto The screen automatically switches between day and
night modes based on the outside light level.
Day The screen displays with a light background to enhance
daytime viewing.
Night The screen displays with a darker background to make
nighttime viewing easier.
Off The screen goes black and does not display anything.
To switch the screen back on, simply tap the screen.
Auto dim Enable this option to automatically dim the display brightness based
on ambient lighting conditions.
Voice Control
Advanced mode Enable this option to remove additional voice prompts

and confirmations.
Phone confirmation Enable this option to have the system confirm a contacts
name with you before making a call.
Voice command list Enable this option to have the system display a list of
available voice commands when the voice button is
pressed.
When you select valet mode a pop up

Valet Mode (If Equipped) appears informing you that a four digit
code must be entered to enable and
Valet mode allows you to lock the system. disable valet mode. You can use any PIN
No information is accessible until the you chose but you must use the same PIN
system is unlocked with the correct PIN. to disable valet mode. The system asks
you to input the code.
Note: If the system locks, and you need to
reset the PIN, contact an authorized dealer.
50
SYNC™ 3
To enable valet mode, enter your chosen SYNC™ 3 TROUBLESHOOTING

PIN. The system then asks to confirm your
PIN by reentering it. The system then locks. Your SYNC 3 system is easy to use.
To unlock the system, enter the same pin However, should questions arise, please
number. The system reconnects to your refer to the tables below.
phone and all of your options are available To check your cell phone's compatibility,
again. visit the Ford website.
Website
www.fordsync.com
Cell phone issues
Issue Possible cause Possible solution
There is back- The audio control

ground noise settings on your cell Refer to your device's manual about audio
during a phone phone may be affecting adjustments.
call. SYNC 3 performance.
During a call, I Try switching your cell phone off, resetting

can hear the it or removing the battery, then try again.
Possible cell phone
other person Make sure that the microphone for SYNC
malfunction.
but they cannot 3 is not set to off. Look for the microphone
hear me. icon on the phone screen.
During a call, I To restart your system, shut down the
cannot hear the engine, open and close the door, and then
The system may need to
other person lock the door and wait for 2-3 minutes.
be restarted.
and they cannot Make sure that your SYNC 3 screen is black
hear me. and the lighted USB port is off.
This is a cell phone-
Check your cell phone's compatibility.
dependent feature.
Make sure you allow SYNC 3 to retrieve
SYNC 3 is not contacts from your phone. Refer to your
able to down- cell manual.
load my phone- Possible cell phone You must switch on your cell phone and
book. malfunction. the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
51
SYNC™ 3
Cell phone issues
Make sure you allow SYNC 3 to retrieve

The system contacts from your phone. Refer to your
says "Phone- cell manual.
book down-
If the missing contacts are stored on your
loaded" but my Limitations on your cell
SIM card, move them to your cell phone's
SYNC 3 phone- phone's capability.
memory.
book is empty or
is missing You must switch on your cell phone and
contacts. the automatic phonebook download
feature on SYNC 3.
dependent feature.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
I am having Try deleting your device from SYNC 3 and
trouble deleting SYNC from your device, then trying
connecting my again.
cell phone to Possible cell phone
SYNC 3. malfunction. Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
dependent feature.
Possible cell phone Try switching your cell phone off, resetting
malfunction. it or removing the battery, then try again.
iPhone • Go to your cell phone's Settings.
Text messaging • Go to the Bluetooth Menu.
is not working
• Press the blue circle to the right of the
on SYNC 3.
device named SYNC enter the next
menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
52
SYNC™ 3
Cell phone issues
Your iPhone is now set up to forward

incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
dependent feature.
incoming text messages.
Audible text
messages do Because each cell phone is different, refer
not work on my to your device's manual for the specific cell
cell phone. This is a cell phone limita- phone you are pairing. In fact, there can be
tion. differences between cell phones due to
brand, model, service provider and software
version.
USB and Bluetooth Stereo issues
Disconnect the device from SYNC 3. Try

switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Make sure you are using the manufacturer's
I am having Possible device malfunc- cable.
trouble tion.
Make sure to correctly insert the USB cable
connecting my
into the device and your vehicle's USB port.
device.
Make sure that the device does not have
an auto-install program or active security
settings.
The device has a lock Make sure your device is unlocked before
screen enabled. connecting it to SYNC 3.
53
SYNC™ 3
USB and Bluetooth Stereo issues
SYNC 3 does
not recognize Make sure you are not leaving the device in
my device when This is a device limitation. your vehicle during very hot or cold
I start my temperatures.
vehicle.
This is a device-
Bluetooth audio dependent feature. Make sure you connect the device to SYNC
does not 3 and that you have started the media
stream. The device is not player on your device.
connected.
Your music files may not
contain the correct artist, Make sure that all song details are popu-
song title, album or genre lated.
information.
The file may be Try replacing the corrupt file with a new
corrupted. version.
SYNC 3 does The song may have Some devices require you to change the
not recognize copyright protection that USB settings from mass storage to media
music that is on does not allow it to play. transfer protocol class.
my device.
The file format is not Convert the file to a supported format.
supported by SYNC 3.
The device needs to be Perform a master reset.
re-indexed.
The device has a lock Make sure your device is unlocked before
screen enabled. connecting it to SYNC 3.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
When I connect to SYNC 3.
my device, I
To listen to Apple devices through USB,
sometimes do This is a device limitation.
select AirPlay from the devices Control
not hear any
Center, then select Dock Connector.
sound.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
54
SYNC™ 3
Wi-Fi Issues
Failed connection. Password error. Verify password.

Weak signal. Check for a poor Wi-Fi
signal.
Multiple Access points Use a unique name for your
within range with the same SSID, don’t use the default
SSID. name unless it contains a
unique identifier, such as
part of the MAC address.
Disconnecting after Weak signal probably due Position the vehicle close to
successful connection. to distance from the the hotspot with the front of
hotspot, obstruction or high the vehicle facing the
interference. hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Poor signal seen by SYNC 3 There may be an obstruction If the vehicle is equipped
despite being near a between SYNC 3 and the with heated windshield, try
hotspot. hotspot. positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting
but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.
A hotspot is not listed in the The hotspot was defined as Please set the network to
list of available networks. a hidden network. visible and try again.
55
SYNC™ 3
Wi-Fi Issues
SYNC 3 is not seen when SYNC 3 does not currently SYNC 3 currently does not
searching for Wi-Fi networks provide a hotspot. provide a hotspot
from your phone or other
devices.
Software download takes Poor signal strength, too far Check the signal quality
too long. from the hotspot, hotspot is (under network details), if
supporting multiple SYNC 3 indicates good or
connections, slow Internet excellent, test with another
connection or other prob- high-speed equipped
lems. hotspot where the environ-
ment is more predictable.
SYNC 3 seems to connect It is possible that there is no Test the connection with
with a hotspot and the new software. The another device, if the
signal strength is excellent connected hotspot may be hotspot requires a subscrip-
but the software is not being a managed one and it tion, you may contact the
updated. requires either a subscrip- service provider.
tion or agreeing to the terms
and conditions.
AppLink issues
Issue Possible cause(s) Possible solution(s)
Make sure you have a

compatible smartphone; an
AppLink Mobile Applica-
You did not connect an Android with OS 2.3 or
tions: When I select "Find
Applink Compatible phone higher or an iPhone 3GS or
New Apps," SYNC 3 does
to SYNC 3. newer with iOS 5.0 or higher.
not find any applications.
Additionally, make sure you
pair and connect your phone
56
SYNC™ 3
AppLink issues
to SYNC 3 in order to find

AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.
Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
AppLink-enabled apps are on your phone. Some apps
My phone is connected, but
not installed and running on require you to register or
I still cannot find any apps.
your mobile device. login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'
Sometimes apps do not
option, then select it and
My phone is connected, my properly close and re-open
restart the app. If the app
app(s) are running, but I still their connection to SYNC 3,
does not have that option,
cannot find any apps. over ignition cycles, for
select the phone's settings
example.
menu and select 'Apps',
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select "Find
New Apps" on SYNC 3.
57
SYNC™ 3
AppLink issues
On an iPhone with iOS7+, to

force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
My Android phone is There is a Bluetooth issue Switch Bluetooth off and
connected, my app(s) are on some older versions of then on to reset it on your
running, I restarted them, the Android operating phone. If you are in your
but I still cannot find any system that may cause apps vehicle, SYNC 3 should be
apps. that were found on your able to automatically re-
previous vehicle drive to not connect to your phone if you
be found again if you did not press the "Phone" button.
switch Bluetooth off.
58
SYNC™ 3
AppLink issues
Unplug the USB cable from

the phone, wait a moment,
and plug the USB cable
My iPhone is connected, my
back in to the phone. After a
app is running, I restarted You may need to reset the
few seconds, the app should
the app but I still cannot find USB connection to SYNC 3.
appear in SYNC 3's Mobile
it on SYNC 3.
Apps Menu. If not, "Force
Close" the application and
restart it.
Increase the Bluetooth
I have an Android phone. I
volume of the device by
found and started my media
The Bluetooth volume on using the device's volume
app on SYNC 3, but there is
the phone may be low. control buttons which are
no sound or the sound is
most often found on the
very low.
side of the device.
Some Android devices have Force close or uninstall the
a limited number of apps you do not want SYNC
Bluetooth ports that apps 3 to find. If the app has a
I can only see some of the can use to connect. If you "Ford SYNC" setting, disable
AppLink apps running on my have more AppLink apps on that setting in the app's
phone listed in the SYNC 3 your phone than the number settings menu on the phone.
Mobile Apps Menu. of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
Voice command issues
Review the cell phone voice commands

and the media voice commands at the
You may be using the beginning of their respective sections.
SYNC 3 does wrong voice commands. Refer to the audio display during an active
not understand
voice session to find a list of voice
what I am
commands there.
saying.
You may be speaking too Wait for the system to prompt you before
soon or at the wrong you state your command.
time.
59
SYNC™ 3
You may be using the Review the media voice commands at the
wrong voice commands. beginning of the media section.
Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".
You may not be saying
Make sure you are saying the complete title
SYNC 3 does the name exactly as it
such as "California remix featuring Jennifer
not understand appears on your device.
Nettles".
the name of a
song or artist. If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".
The song or artist name
may have some special Make sure that song titles, artists, album,
characters that are not and playlists names do not have any special
being recognized by characters like *, - or +.
SYNC 3.
Make sure that you are saying the name
You may not be saying
SYNC 3 does exactly as it appears on your phone. For
the name exactly as it
not understand example, if your contact is "Joe Wilson",
appears on your phone-
or is calling the say "Call Joe Wilson". If your contact name
book.
wrong contact is "Mom", say "Call Mom".
when I want to The contact name may
make a call. Make sure that your contact names do not
contain special charac-
have any special characters like *, - or +.
ters.
SYNC 3 applies the phonetic pronunciation
The SYNC 3 rules of the selected language to the
voice control contact names stored on your cell phone.
system is having You may not be saying Helpful Hint: You can select your contact
trouble recog- the name exactly as it manually. Press PHONE. Select the option
nizing foreign appears on your phone- for phonebook and then contact name.
names stored book. Press the soft-key option to hear it. SYNC
on my cell 3 will read the contact name to you, giving
phone. you some idea of the pronunciation it is
expecting.
60
SYNC™ 3
The SYNC 3
voice control
system is having SYNC 3 applies the phonetic pronunciation
trouble recog- rules of the selected language to the names
You may be saying the
nizing foreign stored on your media player or USB flash
foreign names using the
tracks, artists, drive. It is able to make some exceptions
currently selected
albums, genres for very popular artist names (for example,
language for SYNC 3.
and playlist U2) such that you can always use the
names from my English pronunciation for these artists.
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
The system voice.
generates voice
prompts and SYNC 3 offers several new voice control
SYNC 3 uses text-to- features for a wide range of languages.
the pronunci-
speech voice prompt Dialing a contact name directly from the
ation of some
technology. phonebook without pre-recording (for
words may not
be accurate for example, “call John Smith”) or selecting a
my language. track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
61
SYNC™ 3
General
SYNC 3 only supports four languages in a

The language single module for text display, voice control
selected for the and voice prompts. The country where you
instrument bought your vehicle dictates the four
cluster and languages based on the most popular
information and
SYNC 3 does not support languages spoken. If the selected language
entertainment is not available, SYNC 3 remains in the
the currently selected
display does not
language for the instru- current active language.
match the
ment cluster and inform- SYNC 3 offers several new voice control
SYNC 3
ation and entertainment features for a wide range of languages.
language
display. Dialing a contact name directly from the
(phone, USB,
Bluetooth phonebook without pre-recording (for
audio, voice example, “call John Smith”) or selecting a
control and track, artist, album, genre or playlist directly
voice prompts). from your media player (for example, "play
artist Madonna").
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3

troubleshooting please call or visit the Ford
Website.
Ford Support
Customer Relation- 133673

ship Center
Website www.fordsync.com
62
Appendices
END USER LICENSE Description of Other Rights and

Limitations
AGREEMENT
• Speech Recognition: If the
VEHICLE SOFTWARE END USER SOFTWARE includes speech
LICENSE AGREEMENT (EULA) recognition component(s), you should
understand that speech recognition is
• You (“You” or “Your” as applicable) an inherently statistical process and
have acquired a vehicle having several that recognition errors are inherent in
devices, including SYNC ® and various the process. Neither FORD MOTOR
control modules, ("DEVICES") that COMPANY nor its suppliers shall be
include software licensed or owned by liable for any damages arising out of
Ford Motor Company and its affiliates errors in the speech recognition
("FORD MOTOR COMPANY"). Those process. It is your responsibility to
software products of FORD MOTOR monitor any speech recognition
COMPANY origin, as well as associated functions included in the system.
media, printed materials, and "online"
or electronic documentation • Limitations on Reverse Engineering,
("SOFTWARE") are protected by Decompilation and Disassembly:
international intellectual property laws You may not reverse engineer,
and treaties. The SOFTWARE is decompile, translate, disassemble or
licensed, not sold. All rights reserved. attempt to discover any source code
or underlying ideas or algorithms of the
• The SOFTWARE may interface with SOFTWARE nor permit others to
and/or communicate with, or may be reverse engineer, decompile or
later upgraded to interface with and/or disassemble the SOFTWARE, except
communicate with additional software and only to the extent that such activity
and/or systems provided by FORD is expressly permitted by applicable
MOTOR COMPANY. law notwithstanding this limitation or
IF YOU DO NOT AGREE TO THIS END to the extent as may be permitted by
USER LICENSE AGREEMENT ("EULA") the licensing terms governing use of
DO NOT USE THE DEVICES OR COPY any open source components included
THE SOFTWARE. ANY USE OF THE with the SOFTWARE.
SOFTWARE, INCLUDING BUT NOT • Limitations on Distributing,
LIMITED TO USE ON THE DEVICES, Copying, Modifying and Creating
WILL CONSTITUTE YOUR AGREEMENT Derivative Works: You may not
TO THIS EULA (OR RATIFICATION OF distribute, copy, make modifications
ANY PREVIOUS CONSENT). to or create derivative works based on
GRANT OF SOFTWARE LICENSE: This the SOFTWARE, except and only to the
EULA grants you the following license: extent that such activity is expressly
permitted by applicable law
• You may use the SOFTWARE as notwithstanding this limitation or to
installed on the DEVICES and as the extent as may be permitted by the
otherwise interfacing with systems licensing terms governing use of any
and/or services provide by or through open source components included with
FORD MOTOR COMPANY or its third the SOFTWARE.
party software and service providers.
63
Appendices
• Single EULA: The end user • Additional Software/Services: The

documentation for the DEVICES and SOFTWARE may permit FORD MOTOR
related systems and services may COMPANY, third party software and
contain multiple EULAs, such as service suppliers, its affiliates and/or
multiple translations and/or multiple its designated agent to provide or make
media versions (e.g., in the user available to you SOFTWARE updates,
documentation and in the software). supplements, add-on components, or
Even if you receive multiple EULAs, you Internet-based services components
are licensed to use only one (1) copy of of the SOFTWARE after the date you
the SOFTWARE. obtain your initial copy of the
• SOFTWARE Transfer: You may SOFTWARE ("Supplemental
permanently transfer your rights under Components".) SOFTWARE updates
this EULA only as part of a sale or may cause you to incur additional
transfer of the DEVICES, provided you charges from your wireless service
retain no copies, you transfer all of the provider. If FORD MOTOR COMPANY
SOFTWARE (including all component or third party software and services
parts, the media and printed materials, suppliers provide or make available to
any upgrades, and, if applicable, the you Supplemental Components and
Certificate(s) of Authenticity), and the no other EULA terms are provided
recipient agrees to the terms of this along with the Supplemental
EULA. If the SOFTWARE is an upgrade, Components, then the terms of this
any transfer must include all prior EULA shall apply. FORD MOTOR
versions of the SOFTWARE. COMPANY, its affiliates and/or its
designated agent reserve the right to
• Termination: Without prejudice to any discontinue without liability any
other rights, FORD MOTOR COMPANY Internet-based services provided to
may terminate this EULA if you fail to you or made available to you through
comply with the terms and conditions the use of the SOFTWARE.
of this EULA.
• Internet-Based Services
Components: The SOFTWARE may
contain components that enable and
facilitate the use of certain
Internet-based services. You
acknowledge and agree that FORD
MOTOR COMPANY, third party
software and service suppliers, its
affiliates and/or its designated agent
may automatically check the version
of the SOFTWARE and/or its
components that you are utilizing and
may provide upgrades or supplements
to the SOFTWARE that may be
automatically downloaded to your
DEVICES.
64
Appendices
• Links to Third Party Sites: The INTELLECTUAL PROPERTY RIGHTS:

SOFTWARE may provide you with the All title and intellectual property rights in
ability to link to third party sites. The and to the SOFTWARE (including but not
third party sites are not under the limited to any images, photographs,
control of FORD MOTOR COMPANY, animations, video, audio, music, text and
its affiliates and/or its designated "applets" incorporated into the
agent. Neither FORD MOTOR SOFTWARE), the accompanying printed
COMPANY nor its affiliates nor its materials, and any copies of the
designated agent are responsible for SOFTWARE, are owned by FORD MOTOR
(I) the contents of any third party sites, COMPANY, or its affiliates or suppliers. The
any links contained in third party sites, SOFTWARE is licensed, not sold. You may
or any changes or updates to third not copy the printed materials
party sites, or (ii) webcasting or any accompanying the SOFTWARE. All title
other form of transmission received and intellectual property rights in and to
from any third party sites. If the the content which may be accessed
SOFTWARE provides links to third through use of the SOFTWARE is the
party sites, those links are provided to property of the respective content owner
you only as a convenience, and the and may be protected by applicable
inclusion of any link does not imply an copyright or other intellectual property
endorsement of the third party site by laws and treaties. This EULA grants you no
FORD MOTOR COMPANY, its affiliates rights to use such content outside its
and/or its designated agent. intended use. All rights not specifically
• Obligation to Drive Responsibly: granted under this EULA are reserved by
You recognize your obligation to drive FORD MOTOR COMPANY, its affiliates,
responsibly and keep attention on the and third party software and service
road. You will read and abide with the providers and suppliers. Use of any on-line
DEVICES operating instructions services which may be accessed through
particularly as they pertain to safety the SOFTWARE may be governed by the
and you agree to assume any risk respective terms of use relating to such
associated with the use of the services. If this SOFTWARE contains
DEVICES. documentation that is provided only in
electronic form, you may print one copy of
UPGRADES AND RECOVERY MEDIA: such electronic documentation.
If the SOFTWARE is provided by FORD
MOTOR COMPANY separate from the EXPORT RESTRICTIONS: You
DEVICES on media such as a ROM chip, acknowledge that the SOFTWARE is
CD ROM disk(s) or via web download or subject to U.S. and European Union export
other means, and is labeled "For Upgrade jurisdiction. You agree to comply with all
Purposes Only" or "For Recovery Purposes applicable international and national laws
Only" you may install one (1) copy of such that apply to the SOFTWARE, including
SOFTWARE onto the DEVICES as a the U.S. Export Administration Regulations,
replacement copy for the existing as well as end-user, end-use and
SOFTWARE, and use it in accordance with destination restrictions issued by U.S. and
this EULA, including any additional EULA other governments.
terms accompanying the upgrade
SOFTWARE.
65
Appendices
TRADEMARKS: This EULA does not grant General Operation

you any rights in connection with any • Voice Command Control: Certain
trademarks or service marks of FORD functions within the SYNC® system
MOTOR COMPANY, its affiliates, and third may be accomplished using voice
party software and service providers. commands. Using voice commands
PRODUCT SUPPORT: Please refer to while driving helps you to operate the
FORD MOTOR COMPANY instructions system without removing your hands
provided in the documentation for the from the wheel or eyes from the road.
DEVICES product support, such as the • Prolonged Views of Screen: Do not
vehicle owner guide. access any function requiring a
Should you have any questions concerning prolonged view of the screen while you
this EULA, or if you desire to contact FORD are driving. Pull over in a safe and legal
MOTOR COMPANY for any other reason, manner before attempting to access a
please refer to the address provided in the function of the system requiring
documentation for the DEVICES. prolonged attention.
No Liability for Certain Damages: • Volume Setting: Do not raise the
EXCEPT AS PROHIBITED BY LAW, FORD volume excessively. Keep the volume
MOTOR COMPANY, ANY THIRD PARTY at a level where you can still hear
SOFTWARE OR SERVICES SUPPLIERS, outside traffic and emergency signals
AND THEIR AFFILIATES SHALL HAVE NO while driving. Driving while unable to
LIABILITY FOR ANY INDIRECT, SPECIAL, hear these sounds could cause an
CONSEQUENTIAL OR INCIDENTAL accident.
DAMAGES ARISING FROM OR IN • Navigation Features: Any navigation
CONNECTION WITH THE USE OR features included in the system are
PERFORMANCE OF THE SOFTWARE. THIS intended to provide turn by turn
LIMITATION SHALL APPLY EVEN IF ANY instructions to get you to a desired
REMEDY FAILS OF ITS ESSENTIAL destination. Please make certain all
PURPOSE. THERE ARE NO WARRANTIES persons using this system carefully
OTHER THAN THOSE THAT MAY BE read and follow instructions and safety
EXPRESSLY PROVIDED FOR YOUR NEW information fully.
VEHICLE. • Distraction Hazard: Any navigation
features may require manual
SYNC® Automotive Important Safety (non-verbal) setup. Attempting to
Information Read and follow perform such set-up or insert data
instructions: while driving can distract your attention
• Before using your SYNC® system, read and could cause an accident or other
and follow all instructions and safety serious injury. Stop the vehicle in a safe
information provided in this end user and legal manner before attempting
manual ("Owner Guide".) Not these operations.
following precautions found in the • Let Your Judgment Prevail: Any
Owner Guide can lead to an accident navigation features are provided only
or other serious injuries. as an aid. Make your driving decisions
based on your observations of local
conditions and existing traffic
regulations. Any such feature is not a
66
Appendices
substitute for your personal judgment. Your Responsibilities and Assumptions of

Any route suggestions made by this Risk
system should never replace any local • You agree to each of the following:(a)
traffic regulations or your personal Any use of the SOFTWARE while
judgment or knowledge of safe driving driving an automobile or other vehicle
practices. in violation of applicable law or
• Route Safety: Do not follow the route otherwise driving in an unsafe manner
suggestions if doing so would result in presents a significant risk of distracted
an unsafe or illegal maneuver, if you driving and should not be attempted
would be placed in an unsafe situation, under any circumstances;(b) Use of
or if you would be directed into an area the SOFTWARE at excessive volume
that you consider unsafe. The driver is poses a significant risk of hearing
ultimately responsible for the safe damage and should not be attempted
operation of the vehicle and therefore, under any circumstances;(c) The
must evaluate whether it is safe to SOFTWARE may not be compatible
follow the suggested directions. with new or different versions of an
• Potential Map Inaccuracy: Maps operating system, third party software,
used by this system may be inaccurate or third party services, and the
because of changes in roads, traffic SOFTWARE may potentially cause a
controls or driving conditions. Always critical failure of an operating system,
use good judgment and common sense third party software, or third party
when following the suggested routes. service.(d) Any third party service
accessed by or third party software
• Emergency Services: Do not rely on used with the SOFTWARE (I) may
any navigation features included in the charge an additional fee for access, (ii)
system to route you to emergency may not work correctly, on an
services. Ask local authorities or an uninterrupted basis, or error free, (iii)
emergency services operator for these may change streaming formats or
locations. Not all emergency services discontinue operation, (iv) may contain
such as police, fire stations, hospitals adult, profane or offensive content; and
and clinics are likely to be contained in (v) may contain inaccurate, false or
the map database for such navigation misleading traffic, weather, financial
features. or safety information or other content;
and (e) Use of the SOFTWARE may
cause you to incur additional charges
from your wireless service provider
(WSP) and any data or minute
calculators that may be included in the
software program are for reference
only, are not warranted in any way and
should not be relied upon in anyway.
• When using the SOFTWARE, you agree
to be responsible for and assume the
entire risk to the items set forth in
Section (a) – (e) above.
67
Appendices
Disclaimer of Warranty CREATE A WARRANTY. SHOULD THE

SOFTWARE, THIRD PARTY SOFTWARE,
YOU EXPRESSLY ACKNOWLEDGE AND OR THIRD-PARTY SERVICES PROVE
AGREE THAT USE OF THE DEVICES AND DEFECTIVE, YOU ASSUME THE ENTIRE
SOFTWARE IS AT YOUR SOLE RISK AND COST OF ALL NECESSARY SERVICING,
THAT THE ENTIRE RISK AS TO REPAIR OR CORRECTION. SOME
SATISFACTORY QUALITY, JURISDICTIONS DO NOT ALLOW THE
PERFORMANCE, COMPATIBILITY, DISCLAIMER OF IMPLIED WARRANTIES
ACCURACY AND EFFORT IS WITH YOU. OR LIMITATIONS ON APPLICABLE
TO THE MAXIMUM EXTENT PERMITTED STATUTORY RIGHTS OF A CONSUMER,
BY APPLICABLE LAW, THE SOFTWARE SO THE ABOVE DISCLAIMER MAY NOT
AND ANY THIRD PARTY SOFTWARE OR FULLY APPLY TO YOU. THE SOLE
THIRD-PARTY SERVICES ARE PROVIDED WARRANTY PROVIDED BY FORD MOTOR
"AS IS" AND “AS AVAILABLE”, WITH ALL COMPANY SHALL BE FOUND IN THE
FAULTS AND WITHOUT WARRANTY OF WARRANTY INFORMATION INCLUDING
ANY KIND, AND FORD MOTOR COMPANY WITH YOUR OWNER GUIDE. TO THE
HEREBY DISCLAIMS ALL WARRANTIES EXTENT THAT THERE IS ANY CONFLICT
AND CONDITIONS WITH RESPECT TO BETWEEN THE TERMS OF THIS SECTION
THE SOFTWARE, THIRD PARTY AND THE WARRANTY BOOKLET, THE
SOFTWARE, AND THIRD-PARTY WARRANTY BOOKLET SHALL CONTROL.
SERVICES, EITHER EXPRESS, IMPLIED OR
STATUTORY, INCLUDING, BUT NOT Applicable Law, Venue, Jurisdiction
LIMITED TO, THE IMPLIED WARRANTIES
AND/OR CONDITIONS OF • The laws of the State of Michigan
MERCHANTABILITY, OF SATISFACTORY govern this EULA and Your use of the
QUALITY, OF FITNESS FOR AN SOFTWARE. Your use of the
ARTICULAR PURPOSE, OF ACCURACY, SOFTWARE may also be subject to
OF QUIET ENJOYMENT, AND other local, state, national, or
NON-INFRINGEMENT OF THIRD-PARTY international laws. Any litigation arising
RIGHTS. FORD MOTOR COMPANY DOES out of or related to this EULA shall be
NOT WARRANT (a) AGAINST brought and maintained exclusively in
INTERFERENCE WITH YOUR ENJOYMENT a court of the State of Michigan
OF THE SOFTWARE, THIRD PARTY located in Wayne County or in the
SOFTWARE, OR THIRD-PARTY SERVICES, United States District Court for the
(b) THAT THE SOFTWARE, THIRD PARTY Eastern District of Michigan. You hereby
SOFTWARE, OR THIRD-PARTY SERVICES consent to submit to the personal
WILL MEET YOUR REQUIREMENTS, (c) jurisdiction of a court in the State of
THAT THE OPERATION OF THE Michigan located in Wayne County and
SOFTWARE, THIRD PARTY SOFTWARE, the United States District Court for the
OR THIRD-PARTY SERVICES WILL BE Eastern District of Michigan for any
UNINTERRUPTED OR ERROR-FREE, (d) dispute arising out of or relating to this
OR THAT DEFECTS IN THE SOFTWARE, EULA.
THIRD PARTY SOFTWARE, OR
THIRD-PARTY SERVICES WILL BE
CORRECTED. NO ORAL OR WRITTEN
INFORMATION OR ADVICE GIVEN BY
FORD MOTOR COMPANY OR ITS
AUTHORIZED REPRESENTATIVE SHALL
68
Appendices
Binding Arbitration and Class Action the right to litigate (or participate in as a
Waiver party or class member) all disputes in court
before a judge or jury. Instead, all disputes
(a) Application. This Section applies to will be resolved before a neutral arbitrator,
any dispute EXCEPT IT DOES NOT whose decision will be final except for a
INCLUDE A DISPUTE RELATING TO limited right of appeal under the Federal
COPYRIGHT INFRINGEMENT, OR TO THE Arbitration Act. Any court with jurisdiction
ENFORCEMENT OR VALIDITY OF YOUR, over the parties may enforce the
FORD MOTOR COMPANY, OR ANY OF arbitrator’s award.
FORD MOTOR COMPANY’S LICENSORS’
INTELLECTUAL PROPERTY RIGHTS. (e) Class action waiver. Any proceedings
Dispute means any dispute, action, or other to resolve or litigate any dispute in any
controversy between You and FORD forum will be conducted solely on an
MOTOR COMPANY, other than the individual basis. Neither you nor FORD
exceptions listed above, concerning the MOTOR COMPANY, will seek to have any
SOFTWARE (including its price) or this dispute heard as a class action, as a private
EULA, whether in contract, warranty, tort, attorney general action, or in any other
statute, regulation, ordinance, or any other proceeding in which any party acts or
legal or equitable basis. proposes to act in a representative
capacity. No arbitration or proceeding will
(b) Notice of Dispute. In the event of a be combined with another without the
Dispute, You or FORD MOTOR COMPANY prior written consent of all parties to all
must give the other a “Notice of Dispute”, affected arbitrations or proceedings.
which is a written statement of the name,
address, and contact information of the (f) Arbitration procedure. Any
party giving it, the facts giving rise to the arbitration will be conducted by the
dispute, and the relief requested. You and American Arbitration Association (the
FORD MOTOR COMPANY will attempt to “AAA”), under its Commercial Arbitration
resolve any dispute through informal Rules. If You are an individual and use the
negotiation within 60 days from the date SOFTWARE for personal or vehicle use, or
the Notice of Dispute is sent. After 60 days, if the value of the dispute is $75,000 or
You or FORD MOTOR COMPANY may less whether or not You are an individual
commence arbitration. or how You use the SOFTWARE, the AAA
Supplementary Procedures for
(c) Small claims court. You may also Consumer-Related Disputes will also
litigate any dispute in small claims court apply. To commence arbitration, submit a
in your county of residence or FORD Commercial Arbitration Rules Demand for
MOTOR COMPANY’S principal place of Arbitration form to the AAA. You may
business, if the dispute meets all request a telephonic or in-person hearing
requirements to be heard in the small by following the AAA rules. In a dispute
claims court. You may litigate in small involving $10,000 or less, any hearing will
claims court whether or not You be telephonic unless the arbitrator finds
negotiated informally first. good cause to hold an in-person hearing
(d) Binding arbitration. If You and FORD instead. For more information, see adr.org
MOTOR COMPANY, do not resolve any or call 1-800-778-7879. You agree to
dispute by informal negotiation or in small commence arbitration only in your county
claims court, any other effort to resolve of residence or FORD MOTOR COMPANY’S
the dispute will be conducted exclusively principal place of business. The arbitrator
by binding arbitration. You are giving up
69
Appendices
may award the same damages to You filing, AAA, and arbitrator’s fees and
individually as a court could. The arbitrator expenses. It will not seek its attorney’s
may award declaratory or injunctive relief fees or expenses from you in any
only to You individually, and only to the arbitration. Fees and expenses are not
extent required to satisfy Your individual counted in determining how much a
claim. dispute involves.
(g) Arbitration fees and incentives. (h) Claims or disputes must be filed
within one year. To the extent permitted
• I. Disputes involving $75,000 or less.
by law, any claim or dispute under this
FORD MOTOR COMPANY will
EULA to which this Section applies must
promptly reimburse your filing fees and
be filed within one year in small claims
pay the AAA’s and arbitrator’s fees and
court (Section c) or in arbitration (Section
expenses. If you reject FORD MOTOR
d). The one-year period begins when the
COMPANY’S last written settlement
claim or dispute first could be filed. If such
offer made before the arbitrator was
a claim or dispute is not filed within one
appointed (“last written offer”), your
year, it is permanently barred.
dispute goes all the way to an
arbitrator’s decision (called an (I) Severability. If the class action waiver
“award”), and the arbitrator awards (Section e) is found to be illegal or
you more than the last written offer, unenforceable as to all or some parts of a
FORD MOTOR COMPANY will give you dispute, then that portion of Section e will
three incentives: (1) pay the greater of not apply to those parts. Instead, those
the award or $1,000; (2) pay twice your parts will be severed and proceed in a court
reasonable attorney’s fees, if any; and of law, with the remaining parts proceeding
(3) reimburse any expenses (including in arbitration. If any other provision of that
expert witness fees and costs) that portion Section e is found to be illegal or
your attorney reasonably accrues for unenforceable, that provision will be
investigating, preparing, and pursuing severed with the remainder of Section e
your claim in arbitration. The arbitrator remaining in full force and effect.
will determine the amounts.
Telenav Software End User License
• ii. Disputes involving more than
Agreement
$75,000. The AAA rules will govern
payment of filing fees and the AAA’s Please read these terms and conditions
and arbitrator’s fees and expenses. carefully before you use the TeleNav
• iii. Disputes involving any amount. In Software. Your use of the TeleNav
any arbitration you commence, FORD Software indicates that you accept these
MOTOR COMPANY will seek its AAA terms and conditions. If you do not accept
or arbitrator’s fees and expenses, or these terms and conditions, do not break
Your filing fees it reimbursed, only if the the seal of the package, launch, or
arbitrator finds the arbitration frivolous otherwise use the TeleNav Software.
or brought for an improper purpose. In TeleNav may revise this Agreement and
any arbitration FORD MOTOR the privacy policy at any time, with or
COMPANY commences, it will pay all without notice to you. You agree to visit
http://www.telenav.com from time to time
to review the then current version of this
Agreement and of the privacy policy.
70
Appendices
1. Safe and Lawful Use 2. Account Information

You acknowledge that devoting attention You agree: (a) when registering the
to the TeleNav Software may pose a risk TeleNav Software, to provide TeleNav with
of injury or death to you and others in true, accurate, current, and complete
situations that otherwise require your information about yourself, and (b) to
undivided attention, and you therefore inform TeleNav promptly of any changes
agree to comply with the following when to such information, and to keep it true,
using the TeleNav Software: accurate, current and complete.
(a) observe all traffic laws and otherwise 3. Software License
drive safely;
• Subject to your compliance with the
(b) use your own personal judgment while terms of this Agreement, TeleNav
driving. If you feel that a route suggested hereby grants to you a personal,
by the TeleNav Software instructs you to non-exclusive, non-transferable license
perform an unsafe or illegal maneuver, (except as expressly permitted below
places you in an unsafe situation, or directs in connection with your permanent
you into an area that you consider to be transfer of the TeleNav Software
unsafe, do not follow such instructions; license), without the right to
(c) do not input destinations, or otherwise sublicense, to use the TeleNav
manipulate the TeleNav Software, unless Software (in object code form only) in
your vehicle is stationary and parked; order to access and use the TeleNav
Software. This license shall terminate
(d) do not use the TeleNav Software for
any illegal, unauthorized, unintended, upon any termination or expiration of
this Agreement. You agree that you will
unsafe, hazardous, or unlawful purposes,
use the TeleNav Software only for your
or in any manner inconsistent with this
personal business or leisure purposes,
Agreement;
and not to provide commercial
(e) arrange all GPS and wireless devices navigation services to other parties.
and cables necessary for use of the
TeleNav Software in a secure manner in 3.1 License Limitations
your vehicle so that they will not interfere • (a) reverse engineer, decompile,
with your driving and will not prevent the disassemble, translate, modify, alter
operation of any safety device (such as an or otherwise change the TeleNav
airbag). Software or any part thereof; (b)
You agree to indemnify and hold TeleNav attempt to derive the source code,
harmless against all claims resulting from audio library or structure of the
any dangerous or otherwise inappropriate TeleNav Software without the prior
use of the TeleNav Software in any moving express written consent of TeleNav;
vehicle, including as a result of your failure (c) remove from the TeleNav
to comply with the directions above. Software, or alter, any of TeleNav's or
its suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings; (d)
71
Appendices
distribute, sublicense or otherwise is dependent on the accuracy of

transfer the TeleNav Software to navigation, as the maps or functionality
others, except as part of your of the TeleNav Software are not
permanent transfer of the TeleNav intended to support such high risk
Software; or (e) use the TeleNav applications, especially in more remote
Software in any manner that geographical areas.
I. infringes the intellectual property or • TELENAV EXPRESSLY DISCLAIMS
proprietary rights, rights of publicity or AND EXCLUDES ALL WARRANTIES IN
privacy or other rights of any party, CONNECTION WITH THE TELENAV
SOFTWARE, WHETHER STATUTORY,
ii. violates any law, statute, ordinance or EXPRESS OR IMPLIED, INCLUDING ALL
regulation, including but not limited to laws WARRANTIES WHICH MAY ARISE
and regulations related to spamming, FROM COURSE OF DEALING, CUSTOM
privacy, consumer and child protection, OR TRADE AND INCLUDING, BUT NOT
obscenity or defamation, or LIMITED TO, THE IMPLIED
iii. is harmful, threatening, abusive, WARRANTIES OF MERCHANTABILITY,
harassing, tortuous, defamatory, vulgar, FITNESS FOR A PARTICULAR
obscene, libelous, or otherwise PURPOSE AND NON-INFRINGEMENT
objectionable; and (f) lease, rent out, or OF THIRD PARTY RIGHTS WITH
otherwise permit unauthorized access by RESPECT TO THE TELENAV
third parties to the TeleNav Software SOFTWARE.
without advanced written permission of • Certain jurisdictions do not permit the
TeleNav. disclaimer of certain warranties, so this
limitation may not apply to you.
4. Disclaimers
• To the fullest extent permissible 5. Limitation of Liability
pursuant to applicable law, in no event • TO THE EXTENT PERMITTED UNDER
will TeleNav, its licensors and suppliers, APPLICABLE LAW, UNDER NO
or agents or employees of any of the CIRCUMSTANCES SHALL TELENAV
foregoing, be liable for any decision OR ITS LICENSORS AND SUPPLIERS
made or action taken by you or anyone BE LIABLE TO YOU OR TO ANY THIRD
else in reliance on the information PARTY FOR ANY INDIRECT,
provided by the TeleNav Software. INCIDENTAL, CONSEQUENTIAL,
TeleNav also does not warrant the SPECIAL OR EXEMPLARY DAMAGES
accuracy of the map or other data used (INCLUDING IN EACH CASE, BUT NOT
for the TeleNav Software. Such data LIMITED TO, DAMAGES FOR THE
may not always reflect reality due to, INABILITY TO USE THE EQUIPMENT
among other things, road closures, OR ACCESS DATA, LOSS OF DATA,
construction, weather, new roads and LOSS OF BUSINESS, LOSS OF
other changing conditions. You are PROFITS, BUSINESS INTERRUPTION
responsible for the entire risk arising OR THE LIKE) ARISING OUT OF THE
out of your use of the TeleNav USE OF OR INABILITY TO USE THE
Software. For example but without TELENAV SOFTWARE, EVEN IF
limitation, you agree not to rely on the TELENAV HAS BEEN ADVISED OF THE
TeleNav Software for critical POSSIBILITY OF SUCH DAMAGES.
navigation in areas where the NOTWITHSTANDING ANY DAMAGES
well-being or survival of you or others THAT YOU MIGHT INCUR FOR ANY
72
Appendices
REASON WHATSOEVER (INCLUDING, to the exclusive jurisdiction of the

WITHOUT LIMITATION, ALL DAMAGES courts of the County of Santa Clara,
REFERENCED HEREIN AND ALL California. The United Nations
DIRECT OR GENERAL DAMAGES IN Convention on Contracts for the
CONTRACT, TORT (INCLUDING International Sale of Goods shall not
NEGLIGENCE) OR OTHERWISE), THE apply.
ENTIRE LIABILITY OF TELENAV AND
OF ALL OF TELENAV'S SUPPLIERS 7. Assignment
SHALL BE LIMITED TO THE AMOUNT • You may not resell, assign, or transfer
ACTUALLY PAID BY YOU FOR THE this Agreement or any of your rights or
TELENAV SOFTWARE. SOME STATES obligations, except in totality, in
AND/OR JURISDICTIONS DO NOT connection with your permanent
ALLOW THE EXCLUSION OR transfer of the TeleNav Software, and
LIMITATION OF INCIDENTAL OR expressly conditioned upon the new
CONSEQUENTIAL DAMAGES, SO THE user of the TeleNav Software agreeing
ABOVE LIMITATIONS OR EXCLUSIONS to be bound by the terms and
MAY NOT APPLY TO YOU. conditions of this Agreement. Any such
6. Arbitration and Governing Law sale, assignment or transfer that is not
expressly permitted under this
• You agree that any dispute, claim or paragraph will result in immediate
controversy arising out of or relating to termination of this Agreement, without
this Agreement or the TeleNav liability to TeleNav, in which case you
Software shall be settled by and all other parties shall immediately
independent arbitration involving a cease all use of the TeleNav Software.
neutral arbitrator and administered by Notwithstanding the foregoing,
the American Arbitration Association TeleNav may assign this Agreement to
in the County of Santa Clara, California. any other party at any time without
The arbitrator shall apply the notice, provided the assignee remains
Commercial Arbitration Rules of the bound by this Agreement.
American Arbitration Association, and
the judgment upon the award rendered 8. Miscellaneous
by the arbitrator may be entered by any
8.1
court having jurisdiction. Note that
there is no judge or jury in an arbitration This Agreement constitutes the entire
proceeding and the decision of the agreement between TeleNav and you with
arbitrator shall be binding upon both respect to the subject matter hereof.
parties. You expressly agree to waive
your right to a jury trial. This Agreement 8.2
and performance hereunder will be Except for the limited licenses expressly
governed by and construed in granted in this Agreement, TeleNav retains
accordance with the laws of the State all right, title and interest in and to the
of California, without giving effect to TeleNav Software, including without
its conflict of law provisions. To the limitation all related intellectual property
extent judicial action is necessary in rights. No licenses or other rights which are
connection with the binding arbitration, not expressly granted in this Agreement
both TeleNav and you agree to submit are intended to, or shall be, granted or
73
Appendices
conferred by implication, statute, 8.6

inducement, estoppel or otherwise, and
The headings in this Agreement are for
TeleNav and its suppliers and licensors
convenience of reference only, will not be
hereby reserve all of their respective rights
deemed to be a part of this Agreement,
other than the licenses explicitly granted
and will not be referred to in connection
in this Agreement.
with the construction or interpretation of
8.3 this Agreement. As used in this Agreement,
the words "include" and "including" and
By using the TeleNav Software, you variations thereof, will not be deemed to
consent to receive from TeleNav all be terms of limitation, but rather will be
communications, including notices, deemed to be followed by the words
agreements, legally required disclosures "without limitation".
or other information in connection with the
TeleNav Software (collectively, "Notices") 9. Other Vendors Terms and Conditions
electronically. TeleNav may provide such
• The Telenav Software utilizes map and
Notices by posting them on TeleNav's
other data licensed to Telenav by third
Website or by downloading such Notices
party vendors for the benefit of you and
to your wireless device. If you desire to
other end users. This Agreement
withdraw your consent to receive Notices
includes end-user terms applicable to
electronically, you must discontinue your
these companies (included at the end
use of the TeleNav Software.
of this Agreement), and thus your use
8.4 of the Telenav Software is also subject
to such terms. You agree to comply
TeleNav's or your failure to require with the following additional terms and
performance of any provision shall not conditions, which are applicable to
affect that party's right to require Telenav’s third party vendor licensors::
performance at any time thereafter, nor
shall a waiver of any breach or default of 9.1 End User Terms Required by HERE
this Agreement constitute a waiver of any North America, LLC
subsequent breach or default or a waiver
of the provision itself. The data (“Data”) is provided for your
personal, internal use only and not for
8.5 resale. It is protected by copyright, and is
subject to the following terms and
If any provision herein is held conditions which are agreed to by you, on
unenforceable, then such provision will be the one hand, and Telenav (“Telenav”) and
modified to reflect the intention of the its licensors (including their licensors and
parties, and the remaining provisions of suppliers) on the other hand.
this Agreement will remain in full force and
effect. © 2013 HERE. All rights reserved.
The Data for areas of Canada includes
information taken with permission from
Canadian authorities, including: © Her
Majesty the Queen in Right of Canada, ©
Queen's Printer for Ontario, © Canada Post
Corporation, GeoBase®, © Department of
Natural Resources Canada.
74
Appendices
HERE holds a non-exclusive license from positioning devices or any mobile or

the United States Postal Service® to wireless-connected electronic or computer
publish and sell ZIP+4® information. devices, including without limitation
cellular phones, palmtop and handheld
©United States Postal Service® 2014.
computers, pagers, and personal digital
Prices are not established, controlled or
assistants or PDAs.
approved by the United States Postal
Service®. The following trademarks and Warning. The Data may contain
registrations are owned by the USPS: inaccurate or incomplete information due
United States Postal Service, USPS, and to the passage of time, changing
ZIP+4 circumstances, sources used and the
nature of collecting comprehensive
The Data for Mexico includes certain data
geographic data, any of which may lead to
from Instituto Nacional de Estadística y
incorrect results.
Geografía.
No Warranty. This Data is provided to you
Terms and Conditions “as is,” and you agree to use it at your own
Permitted Use. You agree to use this Data risk. Telenav and its licensors (and their
together with the Telenav Software solely licensors and suppliers) make no
for the internal business and personal guarantees, representations or warranties
purposes for which you were licensed, and of any kind, express or implied, arising by
not for service bureau, time-sharing or law or otherwise, including but not limited
other similar purposes. Accordingly, but to, content, quality, accuracy,
subject to the restrictions set forth in the completeness, effectiveness, reliability,
following paragraphs, you agree not to fitness for a particular purpose, usefulness,
otherwise reproduce, copy, modify, use or results to be obtained from this
decompile, disassemble, create any Data, or that the Data or server will be
derivative works of, or reverse engineer any uninterrupted or error-free.
portion of this Data, and may not transfer Disclaimer of Warranty: TELENAV AND
or distribute it in any form, for any purpose, ITS LICENSORS (INCLUDING THEIR
except to the extent permitted by LICENSORS AND SUPPLIERS) DISCLAIM
mandatory laws. ANY WARRANTIES, EXPRESS OR IMPLIED,
Restrictions. Except where you have been OF QUALITY, PERFORMANCE,
specifically licensed to do so by Telenav, MERCHANTABILITY, FITNESS FOR A
and without limiting the preceding PARTICULAR PURPOSE OR
paragraph, you may not use this Data (a) NON-INFRINGEMENT. Some States,
with any products, systems, or applications Territories and Countries do not allow
installed or otherwise connected to or in certain warranty exclusions, so to that
communication with vehicles, capable of extent the above exclusion may not apply
vehicle navigation, positioning, dispatch, to you.
real time route guidance, fleet Disclaimer of Liability: TELENAV AND
management or similar applications; or (b) ITS LICENSORS (INCLUDING THEIR
with or in communication with any LICENSORS AND SUPPLIERS) SHALL NOT
BE LIABLE TO YOU: IN RESPECT OF ANY
CLAIM, DEMAND OR ACTION,
IRRESPECTIVE OF THE NATURE OF THE
CAUSE OF THE CLAIM, DEMAND OR
ACTION ALLEGING ANY LOSS, INJURY OR
75
Appendices
DAMAGES, DIRECT OR INDIRECT, WHICH Governing Law. The above terms and
MAY RESULT FROM THE USE OR conditions shall be governed by the laws
POSSESSION OF THE INFORMATION; OR of the State of Illinois [insert “Netherlands”
FOR ANY LOSS OF PROFIT, REVENUE, where European HERE Data is used],
CONTRACTS OR SAVINGS, OR ANY without giving effect to (i) its conflict of
OTHER DIRECT, INDIRECT, INCIDENTAL, laws provisions, or (ii) the United Nations
SPECIAL OR CONSEQUENTIAL DAMAGES Convention for Contracts for the
ARISING OUT OF YOUR USE OF OR International Sale of Goods, which is
INABILITY TO USE THIS INFORMATION, explicitly excluded. You agree to submit to
ANY DEFECT IN THE INFORMATION, OR the jurisdiction of the State of Illinois
THE BREACH OF THESE TERMS OR [insert “The Netherlands” where European
CONDITIONS, WHETHER IN AN ACTION HERE Data is used] for any and all
IN CONTRACT OR TORT OR BASED ON A disputes, claims and actions arising from
WARRANTY, EVEN IF TELENAV OR ITS or in connection with the Data provided to
LICENSORS HAVE BEEN ADVISED OF THE you hereunder.
POSSIBILITY OF SUCH DAMAGES. Some Government End Users. If the Data is
States, Territories and Countries do not being acquired by or on behalf of the
allow certain liability exclusions or United States government or any other
damages limitations, so to that extent the entity seeking or applying rights similar to
above may not apply to you. those customarily claimed by the United
Export Control. You shall not export from States government, this Data is a
anywhere any part of the Data or any direct “commercial item” as that term is defined
product thereof except in compliance with, at 48 C.F.R. (“FAR”) 2.101, is licensed in
and with all licenses and approvals accordance with these End-User Terms,
required under, applicable export laws, and each copy of Data delivered or
rules and regulations, including but not otherwise furnished shall be marked and
limited to the laws, rules and regulations embedded as appropriate with the
administered by the Office of Foreign following “Notice of Use,” and shall be
Assets Control of the U.S. Department of treated in accordance with such Notice:
Commerce and the Bureau of Industry and
Security of the U.S. Department of NOTICE OF USE
Commerce. To the extent that any such
export laws, rules or regulations prohibit CONTRACTOR (MANUFACTURER/
HERE from complying with any of its SUPPLIER) NAME: HERE
obligations hereunder to deliver or
distribute Data, such failure shall be CONTRACTOR (MANUFACTURER/
excused and shall not constitute a breach SUPPLIER) ADDRESS: c/o Nokia, 425
of this Agreement. West Randolph Street, Chicago, Illinois
60606
Entire Agreement. These terms and
conditions constitute the entire agreement This Data is a commercial item as
between Telenav (and its licensors, defined in FAR 2.101 and is subject to
including their licensors and suppliers) and these End-User Terms under which this
you pertaining to the subject matter hereof, Data was provided.
and supersedes in their entirety any and
all written or oral agreements previously © 1987 – 2014 HERE – All rights reserved.
existing between us with respect to such
subject matter.
76
Appendices
If the Contracting Officer, federal

government agency, or any federal official B. Canada Data. The following provi-
refuses to use the legend provided herein, sions apply to the Data for Canada,
the Contracting Officer, federal which may include or reflect data from
government agency, or any federal official third party licensors (“Third Party
must notify HERE prior to seeking Data”), including Her Majesty the Queen
additional or alternative rights in the Data. in Right of Canada (“Her Majesty”),
Canada Post Corporation (“Canada
I. US/Canada Territory Post”) and the Department of Natural
Resources of Canada (“NRCan”):
A. United States Data. The End-User
Terms for any Application containing 1. Disclaimer and Limitation: Client
Data for the United States shall contain agrees that its use of the Third Party
the following notices: Data is subject to the following provi-
sions:
“HERE holds a non-exclusive license
from the United States Postal a. Disclaimer: The Third Party Data
Service® to publish and sell ZIP+4® is licensed on an “as is” basis. The
information.” licensors of such data, including Her
Majesty, Canada Post and NRCan,
“©United States Postal Service® make no guarantees, representa-
20XX. Prices are not established, tions or warranties respecting such
controlled or approved by the United data, either express or implied,
States Postal Service®. The following arising by law or otherwise, including
trademarks and registrations are but not limited to, effectiveness,
owned by the USPS: United States completeness, accuracy or fitness
Postal Service, USPS, and ZIP+4.” for a particular purpose.
b. Limitation on Liability: The Third
Party Data licensors, including Her
Majesty, Canada Post and NRCan,
shall not be liable: (i) in respect of
any claim, demand or action, irre-
spective of the nature of the cause
of the claim, demand or action
alleging any loss, injury or damages,
direct or indirect, which may result
from the use or possession of such
Data; or (ii) in any way for loss of
revenues or contracts, or any other
consequential loss of any kind
resulting from any defect in the
Data.
77
Appendices
2. Copyright Notice: In connection with either express or implied, arising by

each copy of all or any portion of the law or otherwise, including but not
Data for the Territory of Canada, Client limited to, effectiveness, complete-
shall affix in a conspicuous manner the ness, accuracy or fitness for a
following copyright notice on at least particular purpose. The licensors,
one of: (i) the label for the storage including Her Majesty, Canada Post
media of the copy; (ii) the packaging and NRCan, shall not be liable in
for the copy; or (iii) other materials respect of any claim, demand or
packaged with the copy, such as user action, irrespective of the nature of
manuals or end user license agree- the cause of the claim, demand or
ments: “This data includes information action alleging any loss, injury or
taken with permission from Canadian damages, direct or indirect, which
authorities, including © Her Majesty may result from the use or posses-
the Queen in Right of Canada, © sion of the data or the Data. The
Queen's Printer for Ontario, © Canada licensors, including Her Majesty,
Post Corporation, GeoBase®, © The Canada Post and NRCan, shall not
Department of Natural Resources be liable in any way for loss of
Canada. All rights reserved.” revenues or contracts, or any other
consequential loss of any kind
3. End-User Terms: Except as other- resulting from any defect in the data
wise agreed by the parties, in connec- or the Data.
tion with the provision of any portion End User shall indemnify and save
of the Data for the Territory of Canada harmless the licensors, including Her
to End-Users as may be authorized Majesty, Canada Post and NRCan,
under the Agreement, Client shall and their officers, employees and
provide such End-Users, in a reason- agents from and against any claim,
ably conspicuous manner, with terms demand or action, irrespective of
(set forth with other end user terms the nature of the cause of the claim,
required to be provided under the demand or action, alleging loss,
Agreement, or as otherwise may be costs, expenses, damages or injuries
provided, by Client) which shall include (including injuries resulting in death)
the following provisions on behalf of arising out of the use or possession
the Third Party Data licensors, of the data or the Data.
including Her Majesty, Canada Post
and NRCan: 4. Additional Provisions: The terms
contained in this Section are in addi-
The Data may include or reflect tion to all of the rights and obligations
data of licensors, including Her of the parties under the Agreement.
Majesty the Queen in the Right of To the extent that any of the provi-
Canada (“Her Majesty”), Canada sions of this Section are inconsistent
Post Corporation (“Canada Post”) with, or conflict with, any other provi-
and the Department of Natural sions of the Agreement, the provisions
Resources Canada (“NRCan”). Such of this Section shall prevail.
data is licensed on an “as is” basis.
The licensors, including Her Majesty,
Canada Post and NRCan, make no
guarantees, representations or
warranties respecting such data,
78
Appendices
A. Third Party Notices. Any and all copies

II. Mexico. The following provision applies of the Data and/or packaging relating
to the Data for Mexico, which includes thereto shall include the respective Third
certain data from the Instituto Nacional Party Notices set forth below and used
de Estadística y Geografía (“INEGI”): as described below corresponding to
the Territory (or portion thereof)
A. Any and all copies of the Data and/or included in such copy:
packaging containing Data for Mexico
shall contain the following notice: Country Notice
“Fuente: INEGI (Instituto Nacional de
Estadística y Geografía)” Jordan “© Royal Jordanian
Geographic Centre”. The
foregoing notice requirement
III. Latin America Territory for Jordan Data is a material
term of the Agreement. If
A. Third Party Notices. Any and all copies
Client or any of its permitted
of the Data and/or packaging relating
sublicensees (if any) fail to
thereto shall include the respective Third
meet such requirement, HERE
Party Notices set forth below and used
shall have the right to
as described below corresponding to
terminate Client’s license
with respect to the Jordan
included in such copy:
Data.
Territory Notice
B. Jordan Data. Client and its permitted
Ecuador “INSTITUTO GEOGRAFICO sublicensees (if any) are restricted from
MILITAR DEL ECUADOR licensing and/or otherwise distributing
AUTORIZACION N° IGM- HERE’s database for the country of
2011-01- PCO-01 DEL 25 DE Jordan (“Jordan Data”) for use in Enter-
ENERO DE 2011” prise Applications to (i) non-Jordanian
“source: © IGN 2009 - BD entities for use of the Jordan Data solely
TOPO ®” in Jordan or (ii) Jordan-based customers.
In addition, Client, its permitted subli-
Guade- censees (if any) and End-Users are
loupe, restricted from using the Jordan Data in
French Enterprise Applications if such party is
Guiana (i) a non-Jordanian entity using the
and Jordan Data solely in Jordan or (ii) a
Marti- “Fuente: INEGI (Instituto Jordan-based customer. For purposes
nique Nacional de Estadística y of the foregoing, “Enterprise Applica-
Mexico Geografía)” tions” shall mean Geomarketing applic-
ations, GIS applications, mobile business
IV. Middle East Territory asset management applications, call
center applications, telematics applica-
tions, public organization Internet
applications or for providing geocoding
services.
79
Appendices
is conditioned on Client’s obtaining prior

V. Europe Territory written consent from Kartografie a.s.;
(c) such license for selling or distributing
A. Use of Certain Traffic Codes in Europe with respect to Data for the Territory of
1. General Restrictions Applicable to Switzerland is conditioned on Client’s
Traffic Codes. Client acknowledges obtaining a permit from Bundesamt für
and agrees that in certain countries of Landestopografie of Switzerland; (d)
the Europe Territory, Client will need Client is restricted from using Data for
to obtain rights directly from third the Territory of France to create paper
party RDS-TMC code providers to maps with a scale between 1:5,000 and
receive and use the Traffic Codes in 1:250,000; and (e) Client is restricted
the Data and to deliver to End-Users from using any Data to create, sell or
Transactions in any way derived from distribute paper maps that are the same
or based on such Traffic Codes. For or substantially similar, in terms of data
such countries, HERE shall deliver the content and specific use of color,
Data incorporating Traffic Codes to symbols and scale, to paper maps
Client only after receiving certification published by the European national
from Client of its having obtained such mapping agencies, including without
rights. limitation, Landervermessungämter of
Germany, Topografische Dienst of the
2. Display of Third Party Rights Netherlands, Nationaal Geografisch
Legends for Belgium. Client shall, for Instituut of Belgium, Bundesamt für
each Transaction that uses Traffic Landestopografie of Switzerland,
Codes for Belgium, provide the Bundesamt für Eich-und Vermessung-
following notice to the End-User: swesen of Austria, and the National
“Traffic Codes for Belgium are Land Survey of Sweden.
provided by the Ministerie van de
Vlaamse Gemeenschap and the C. OS Enforcement. Without limiting
Ministèrie de l’Equipement et des Section IV(B) above, with respect to
Transports.” Data for the Territory of Great Britain,
Client acknowledges and agrees that
B. Paper Maps. With respect to any the Ordnance Survey (“OS”) may bring
license granted to Client relating to a direct action against Client to enforce
making, selling or distributing paper compliance with the OS copyright notice
maps (i.e., a map fixed on a paper or (see Section IV(D) below) and paper
paper-like medium): (a) such license map requirements (see Section IV(B)
with respect to Data for the Territory of above) contained in this Agreement.
Great Britain is conditioned on Client’s
entering into and complying with a D. Third Party Notices. Any and all copies
separate written agreement with the of the Data and/or packaging relating
Ordnance Survey (“OS”) to create and thereto shall include the respective Third
sell paper maps, Client’s paying to the Party Notices set forth below and used
OS any and all applicable paper map as described below corresponding to
royalties, and Client’s complying with the Territory (or portion thereof)
the OS copyright notice requirements; included in such copy:
(b) such license for selling or otherwise Country(ies) Notice
distributing for charge with respect to
Data for the Territory of Czech Republic
80
Appendices
Austria “© Bundesamt für Eich- Spain “Información geográfica

und Vermessungswesen” propiedad del CNIG”
Croatia Sweden “Based upon electronic
Cyprus, data © National Land
Estonia, Survey Sweden.”
Latvia,
Lithuania, Switzerland “Topografische
Moldova, Grundlage: © Bundesamt
Poland, für Landestopographie.
Slovenia E. Respective Country Distribution. Client
and/or acknowledges that HERE has not
Ukraine “© EuroGeographics” received approvals to distribute map
France “source: © IGN 2009 – BD data for the following countries in such
TOPO ®” respective countries: Albania, Belarus,
Kyrgyzstan, Moldova and Uzbekistan.
Germany “Die Grundlagendaten HERE may update such list from time to
wurden mit Genehmigung time. The license rights granted to Client
der zuständigen Behörden under this TL with respect to the Data
entnommen” for such countries are contingent upon
Client’s compliance with all applicable
Great Britain “Contains Ordnance laws and regulations, including, without
Survey data © Crown limitation, any required licenses or
copyright and database approvals to distribute the Application
right 2010 Contains Royal incorporating such Data in such
Mail data © Royal Mail respective countries.
copyright and database
right 2010”
VI. Australia Territory
Greece “Copyright Geomatics
Ltd.” A. Third Party Notices. Any and all copies
of the Data and/or packaging relating
Hungary “Copyright © 2003; Top- thereto shall include the respective Third
Map Ltd.” Party Notices set forth below and used
as described below corresponding to
Italy “La Banca Dati Italiana è
stata prodotta usando
included in such copy:
quale riferimento anche
cartografia numerica ed Copyright. Based on data provided
al tratto prodotta e fornita under license from PSMA Australia
dalla Regione Toscana.” Limited (www.psma.com.au).
Norway “Copyright © 2000;
Norwegian Mapping
Authority”
Portugal “Source: IgeoE – Portugal”
81
Appendices
Product incorporates data which is © with or in communication with any

20XX Telstra Corporation Limited, GM positioning devices or any mobile or
Holden Limited, Intelematics Australia wireless-connected electronic or computer
Pty Ltd and Continental Pty Ltd. devices, including without limitation
cellular phones, palmtop and handheld
B. Third Party Notices for Australia. In computers, pagers, and personal digital
addition to the foregoing, the End-User assistants or PDAs. You agree to cease
Terms for any Application containing using this Data if you fail to comply with
RDS-TMC Traffic Codes for Australia these terms and conditions.
shall contain the following notice:
“Product incorporates traffic location Limited Warranty
codes which is © 20XX Telstra Corpora- NAV2 warrants that (a) the Data will
tion Limited and its licensors.” perform substantially in accordance with
the accompanying written materials for a
VII. China Territory period of ninety (90) days from the date
of receipt, and (b) any support services
Personal Use Only provided by NAV2 shall be substantially as
You agree to use this Data together with described in applicable written materials
[insert name of Client Application] for the provided to you by NAV2, and NAV2’s
solely personal, non-commercial purposes support engineers will make commercially
for which you were licensed, and not for reasonable efforts to solve any problem
service bureau, time-sharing or other issues.
similar purposes. Accordingly, but subject
rigCustomer Remedies
to the restrictions set forth in the following
paragraphs, you may copy this Data only NAV2 and its suppliers’ entire liability and
as necessary for your personal use to (i) your exclusive remedy shall be, at NAV2’s
view it, and (ii) save it, provided that you sole discretion, either (a) return of the price
do not remove any copyright notices that paid, if any, or (b) repair or replacement of
appear and do not modify the Data in any the Data that do not meet NAV2’s Limited
way. You agree not to otherwise reproduce, Warranty and that are returned to NAV2
copy, modify, decompile, disassemble or with a copy of your receipt. This Limited
reverse engineer any portion of this Data, Warranty is void if failure of the Data has
and may not transfer or distribute it in any resulted from accident, abuse, or
form, for any purpose, except to the extent misapplication. Any replacement Data will
permitted by mandatory laws. be warranted for the remainder of the
original warranty period or thirty (30) days,
Restrictions whichever is longer. Neither these remedies
Except where you have been specifically nor any product support services offered
licensed to do so by NAV2 , and without by NAV2 are available without proof of
limiting the preceding paragraph, you may purchase from an authorized international
not (a) use this Data with any products, source.
systems, or applications installed or
otherwise connected to or in
communication with vehicles, capable of
vehicle navigation, positioning, dispatch,
real time route guidance, fleet
management or similar applications; or (b)
82
Appendices
No Other Warranty: Export Control

EXCEPT FOR THE LMITED WARRANTY You agree not to export to anywhere any
SET FORTH ABOVE AND TO THE EXTENT part of the Data provided to you or any
PERMITTED BY APPLICABLE LAW, NAV2 direct product thereof except in
AND ITS LICENSORS (INCLUDING THEIR compliance with, and with all licenses and
LICENSORS AND SUPPLIERS) DISCLAIM approvals required under, applicable
ANY WARRANTIES, EXPRESS OR IMPLIED, export laws, rules and regulations.
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A IP Protection
PARTICULAR PURPOSE, OWNERSHIP OR The Data are owned by NAV2 or its
NON-INFRINGEMENT. Certain warranty suppliers and are protected by applicable
exclusions may not be permitted under copyright and other intellectual property
applicable law, so to that extent the above law and treaties. The Data are provided
exclusion may not apply to you. solely on the basis of a license to use, not
Limited Liability: sale.
TO THE EXTENT PERMITTED BY Entire Agreement

APPLICABLE LAW, NAV2 AND ITS These terms and conditions constitute the
LICENSORS (INCLUDING THEIR entire agreement between NAV2(and its
LICENSORS AND SUPPLIERS) SHALL NOT licensors, including their licensors and
BE LIABLE TO YOU: IN RESPECT OF ANY suppliers) and you pertaining to the subject
CLAIM, DEMAND OR ACTION, matter hereof, and supersedes in their
IRRESPECTIVE OF THE NATURE OF THE entirety any and all written or oral
CAUSE OF THE CLAIM, DEMAND OR agreements previously existing between
ACTION ALLEGING ANY LOSS, INJURY OR us with respect to such subject matter.
DAMAGES, DIRECT OR INDIRECT, WHICH
MAY RESULT FROM THE USE OR Governing Law.
POSSESSION OF THE INFORMATION; OR
FOR ANY LOSS OF PROFIT, REVENUE, The above terms and conditions shall be
CONTRACTS OR SAVINGS, OR ANY governed by the laws of the People’s
OTHER DIRECT, INDIRECT, INCIDENTAL, Republic of China, without giving effect to
SPECIAL OR CONSEQUENTIAL DAMAGES (i) its conflict of laws provisions, or (ii) the
ARISING OUT OF YOUR USE OF OR United Nations Convention for Contracts
INABILITY TO USE THIS INFORMATION, for the International Sale of Goods, which
ANY DEFECT IN THE INFROMATION, OR is explicitly excluded. Any dispute arising
THE BREACH OF THESE TERMS OR from or in connection with the Data
CONDITIONS, WHETHER IN AN ACTION provided to you hereunder shall be
IN CONTRACT OR TORT OR BASED ON A submitted to the Shanghai International
WARRANTY, EVEN IF NAV2 OR ITS Economic and Trade Arbitration
LICENSORS HAVE BEEN ADVISED OF THE Commission for arbitration.
POSSIBILITY OF SUCH DAMAGES. UNDER
Gracenote® Copyright
NO CIRCUMSTANCES SHALL NAV2’s OR
ITS SUPPLIERS’ LIABILITY HEREUNDER CD and music-related data from
EXCEED THE PRICE PAID. Certain liability Gracenote, Inc., copyright©
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
83
Appendices
2000-2007 Gracenote. Gracenote or any Gracenote Data (except in a Tag

Software, copyright © 2000-2007 associated with a music file) to any third
Gracenote. This product and service may party. YOU AGREE NOT TO USE OR
practice one or more of the following U.S. EXPLOIT GRACENOTE CONTENT,
Patents 5,987,525; 6,061,680; 6,154,773; GRACENOTE DATA, THE GRACENOTE
6,161,132; 6,230,192; 6,230,207; 6.240,459; SOFTWARE, OR GRACENOTE SERVERS,
6,330,593 and other patents issued or EXCEPT AS EXPRESSLY PERMITTED
pending. Some services supplied under HEREIN.
license from Open Globe, Inc. for U.S. You agree that your non-exclusive licenses
Patent 6,304,523. to use the Gracenote Content, Gracenote
Gracenote and CDDB are registered Data, the Gracenote Software, and
trademarks of Gracenote. The Gracenote Gracenote Servers will terminate if you
logo and logotype, and the "Powered by violate these restrictions. If your licenses
Gracenote™" logo are trademarks of terminate, you agree to cease any and all
Gracenote. use of the Gracenote Content, Gracenote
Data, the Gracenote Software, and
Gracenote® End User License Agreement Gracenote Servers.
(EULA)
Gracenote, respectively, reserve all rights
This device contains software from in Gracenote Data, the Gracenote
Gracenote, Inc. of 2000 Powell Street Software, and the Gracenote Servers and
Emeryville, California 94608 Gracenote Content, including all ownership
("Gracenote"). rights. Under no circumstances will either
The software from Gracenote (the Gracenote become liable for any payment
"Gracenote Software") enables this device to you for any information that you provide,
to do disc and music file identification and including any copyrighted material or
obtain music-related information, including music file information. You agree that
name, artist, track, and title information Gracenote may enforce its respective
("Gracenote Data") from online servers rights, collectively or separately, under this
("Gracenote Servers"), and to perform agreement against you, directly in each
other functions. You may use Gracenote company's own name.
Data only by means of the intended End Gracenote uses a unique identifier to track
User functions of this device. This device queries for statistical purposes. The
may contain content belonging to purpose of a randomly assigned numeric
Gracenote's providers. If so, all of the identifier is to allow Gracenote to count
restrictions set forth herein with respect to queries without knowing anything about
Gracenote Data shall also apply to such who you are. For more information, see the
content and such content providers shall web page at www.gracenote.com for the
be entitled to all of the benefits and Gracenote Privacy Policy.
protections set forth herein that are
available to Gracenote. You agree that you THE GRACENOTE SOFTWARE, EACH ITEM
will use the content from Gracenote OF GRACENOTE DATA AND THE
("Gracenote Content") , Gracenote Data, GRACENOTE CONTENT ARE LICENSED
the Gracenote Software, and Gracenote TO YOU "AS IS". NEITHER GRACENOTE
Servers for your own personal, MAKES ANY REPRESENTATIONS OR
non-commercial use only. You agree not WARRANTIES, EXPRESS OR IMPLIED,
to assign, copy, transfer or transmit the REGARDING THE ACCURACY OF ANY
Gracenote Content, Gracenote Software GRACENOTE DATA FROM THE
84
Appendices
GRACENOTE SERVERS OR GRACENOTE (2) this device must accept any

CONTENT. GRACENOTE COLLECTIVELY interference received, including
AND SEPARATELY RESERVE THE RIGHT interference that may cause undesired
TO DELETE DATA AND/OR CONTENT operation.
FROM THE COMPANIES' RESPECTIVE
SERVERS OR, IN THE CASE OF WARNING
GRACENOTE, CHANGE DATA Changes or modifications not
CATEGORIES FOR ANY CAUSE THAT expressly approved by the party
GRACENOTE DEEMS SUFFICIENT. NO responsible for compliance could
WARRANTY IS MADE THAT EITHER void the user's authority to operate the
GRACENOTE CONTENT OR THE equipment. The term "IC" before the radio
GRACENOTE SOFTWARE OR certification number only signifies that
GRACENOTE SERVERS ARE ERROR-FREE Industry Canada technical specifications
OR THAT THE FUNCTIONING OF THE were met.
GRACENOTE SOFTWARE OR
GRACENOTE SERVERS WILL BE The antenna used for this transmitter must
UNINTERRUPTED. GRACENOTE IS NOT not be co-located or operating in
OBLIGATED TO PROVIDE YOU WITH ANY conjunction with any other antenna or
ENHANCED OR ADDITIONAL DATA TYPES transmitter.
THAT GRACENOTE MAY CHOOSE TO
PROVIDE IN THE FUTURE AND IS FREE SUNA TRAFFIC CHANNEL – TERMS
TO DISCONTINUE ITS ONLINE SERVICES AND CONDITIONS
AT ANY TIME. GRACENOTE DISCLAIM ALL
WARRANTIES EXPRESS OR IMPLIED, By activating, using and/or accessing the
INCLUDING, BUT NOT LIMITED TO, SUNA Traffic Channel, SUNA Predictive or
IMPLIED WARRANTIES OF other content or material provided by
MERCHANTABILITY, FITNESS FOR A Intelematics (together, SUNA Products
PARTICULAR PURPOSE, TITLE, AND and/or Services), you must accept
NON-INFRINGEMENT. NEITHER certain terms and conditions. The following
GRACENOTE WARRANTS THE RESULTS is a brief summary of the terms and
THAT WILL BE OBTAINED BY YOUR USE conditions that apply to you. To view the
OF THE GRACENOTE SOFTWARE OR ANY full terms and conditions relevant to your
GRACENOTE SERVER. IN NO CASE WILL use of the SUNA Products and/or Services,
GRACENOTE BE LIABLE FOR ANY please consult:
CONSEQUENTIAL OR INCIDENTAL
DAMAGES OR FOR ANY LOST PROFITS Website
OR LOST REVENUES FOR ANY REASON
WHATSOEVER. © Gracenote 2007. www.sunatraffic.com.au/termsandcon-
ditions/
FCC ID: ACJ-SYNCG3-L
IC: 216B-SYNCG3-L 1. Acceptance
This device complies with Part 15 of the By using SUNA Products and/or Services,
FCC Rules and with RSS-210 of Industry you will be deemed to have accepted and
Canada. Operation is subject to the agreed to be bound by the terms and
following two conditions: conditions fully detailed at:
(1) This device may not cause harmful
interference, and
85
Appendices
We will use reasonable endeavours to

Website provide the SUNA Traffic Channel 24 hours
a day, 365 days a year. The SUNA Traffic
www.sunatraffic.com.au/termsandcon- Channel may occasionally be unavailable
ditions/ for technical reasons or for planned
maintenance. We will try to perform
2. Intellectual Property maintenance at times when congestion is
light. We reserve the right to withdraw
SUNA Products and/or Services are for SUNA Products and/or Services at any
your personal use. You may not record, or time.
retransmit the content, nor use the content
in association with any other traffic Also, we cannot assure the uninterrupted
information or route guidance service or reception of the SUNA Traffic Channel
device not approved by Intelematics. You RDS-TMC signal at any particular location.
obtain no right of ownership in any 6. Limitation of Liability
Intellectual Property Rights (including
copyright) in the data that is used to Neither Intelematics (nor its suppliers or
provide SUNA Products and/or Services. the manufacturer of your device (the
“Suppliers”)) shall be liable to you or to
3. Appropriate Use any third party for any damages either
SUNA Products and/or Services are direct, indirect, incidental, consequential
intended as an aid to personal motoring or otherwise arising out of the use of or
and travel planning, and do not provide inability to use SUNA Products and/or
comprehensive or accurate information on Services even if Intelematics or a Supplier
all occasions. On occasions, you may has been advised of the possibility of such
experience additional delay as a result of damages. You also acknowledge that the
using SUNA Products and/or Services. You neither Intelematics nor any Supplier
acknowledge that it is not intended, or guarantees nor make any warranties that
suitable, for use in applications where time relate to the availability, accuracy or
of arrival or driving directions may impact completeness of SUNA Products and/or
the safety of the public or yourself. Services, and to the extent which it is
lawful to do so, both Intelematics and each
4. Use of SUNA Products and Services Supplier excludes any warranties which
while driving might otherwise be implied by any State
You, and other authorised drivers of the or Federal legislation in relation to SUNA
vehicle in which SUNA Products and/or Products and/or Services.
Services are available or installed and 7. Please Note
active, remain at all times responsible for
observing all relevant laws and codes of Great care has been taken in preparing this
safe driving. In particular, you agree to only manual. Constant product development
actively operate SUNA Products and/or may mean that some information is not
Services when the Vehicle is at a complete entirely up-to-date. The information in this
stop and it is safe to do so. document is subject to change without
notice.
5. Service Continuity and Reception of
the SUNA Traffic Channel
86
Appendices
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
87
88
Index
A S
Appendices......................................................63 Settings..............................................................39
Apps....................................................................38 Ambient Lighting..................................................49
.....................................................................................38 Bluetooth.................................................................41
Clock..........................................................................41
E Display.....................................................................50
Emergency Assistance.......................................45
End User License Agreement....................63 General....................................................................48
VEHICLE SOFTWARE END USER LICENSE Media Player..........................................................40
AGREEMENT (EULA) ...................................63 Mobile Apps............................................................47
Entertainment.................................................22 Navigation...............................................................45
AM/FM Radio.........................................................23 Phone........................................................................42
Apps..........................................................................25 Radio.........................................................................45
Bluetooth Stereo or USB...................................24 Sound.......................................................................40
CD...............................................................................23 Valet Mode.............................................................50
Sources.....................................................................22 Vehicle......................................................................49
Supported Media Players, Formats and Voice Control.........................................................50
Metadata Information...................................26 Wi-Fi..........................................................................48
USB Port..................................................................25 SYNC™ 3.............................................................3
General Information...............................................3
H SYNC™ 3 Troubleshooting..........................51
Home Screen....................................................15 U
N Using Voice Recognition...............................16
Audio Voice Commands.....................................16
Navigation..........................................................31 Mobile App Voice Commands........................20
cityseeker.................................................................37 Navigation Voice Commands...........................19
Destination Mode.................................................33 Phone Voice Commands....................................17
Map Mode................................................................31 Voice Settings Commands................................21
Navigation Map Updates..................................38
Navigation Menu...................................................35
Waypoints................................................................37
P
Phone.................................................................26
During a Phone Call............................................30
Making Calls...........................................................29
Pairing Your Cell Phone for the First
Time.....................................................................26
Phone Menu............................................................27
Receiving Calls......................................................30
Text Messaging.......................................................31
89
90
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SYNC™ 3 Owner's Manual Supplement

All rights reserved.

GENERAL INFORMATION Getting to Know Your System

Item Menu Item Action and Description

The touchscreen allows you quick access The Status Bar

Callout Item Description

A Microphone Mute This icon displays when your phone's microphone is

Callout Item Description

Messages may also appear in the status

Feature Bar Item Functions

Audio Allows you to control the media playing in

Cleaning the Touchscreen The system also asks short questions

You can make the following adjustments screen:

Audio Information for current audio playing.

Note: If your vehicle is not equipped with

Note: If any user sets Emergency Assist to • A connected Bluetooth-enabled phone

Cellular Phone Pairing a Bluetooth phone.

www.fordsync.com You will need an empty USB drive. Please

connect a media device, the system

Item Tile Home screen display

A Audio Shows the active media source.

Voice Command Action and Description

Main menu Brings you to the main menu.

Included here are some of the most Audio Voice Commands

___ AM Allows you to tune to a specific FM or AM

Phone Voice Commands

Pair phone Follow the on-screen instructions to complete the pairing

Please make sure that you are saying the

Text Message Voice Commands

___ is a dynamic listing, meaning that for

Find an address Allows you to enter the address search functionality.

In addition, you can say these commands when a route is active:

Cancel route Cancels the current route.

Mobile App Voice Commands (If Equipped)

Voice Settings Commands

Voice settings Allows you to enter the voice settings functionality.

You can access these options using the

AM/FM Radio Once you have entered the station's

Menu item Cancel Press to exit

A pop up appears, allowing you to type in Presets

The following buttons are also available:

Browse You can use the browse button to select a track.

The following buttons are available for Bluetooth and USB:

For some devices, SYNC 3 is able to

Browse If available, displays the list of tracks in the

The USB port is in the center console or

Each app gives you different on-screen PHONE

To add a phone, select one of two methods:

Pair phone Follow the on-screen instructions.

Menu Item Action and Description

Menu Item Action and Description

Other features, such as text messaging

Item Menu Item Action and Description

A Recent Call list Displays your recent calls.

Item Menu Item Action and Description

D Text messages Displays all recent text messages.

Users with phones having voice services

To call a number in your contacts, To accept the call, select:

Pressing the backspace button deletes the

Receiving a Text Message

Hear it Have SYNC 3 read the message to you.

3D city models are complete 3D models 3D map mode provides an

Menu Item Description

Once you have chosen your destination, press: