Tapouvan Resort:

Customer Lead Generation:

- By Online - Makemytrip, Akoda, Booking.com, Tripadvisor, Goibgo, Wantertrail.

(Leads received by SMS ansd Email)

- By Direct WalkIn

- By website, online: calls from website presence

- By Reference and by mouth by customer with past experience with Tapouvan

- (Facebook, Youtube, Instagram, Twitter, Whatsapp - Customer Video Feedback

Sharing)

After Booking: Magesh (Booking Manager) will coordinate the Guest.

Customer Details will be a centralised and maintained in Excel

Seperate whatsapp group is maintained for Booking, payment, etc between

the official members

Kitchen Order Tracking Software are implemented.

Accounts mainteaned in excel, Day Book Keeping.

Expenses by food product, vechicle petrol, resort maintenance, weekly and

Daily Expenses, and Purchase Expendisure.

Season based revenue in Resort.

Customer Requirement:

AI for Supervising App for Expendiser suggesstion with the input of already
purchased goods, ( indicator for Upcoming purchase, Broadcasting Expenses with past
consumptions),

Lead Coordination in single place. maintaining the booking from all source
into one integrated software.

Stock Inventory

Customer Feedback Application

Customer Relationship Engagement & Management

Adding feature in website for getting information of needs ( Veg, vechicle

arrangement,
Payment Method, etc)
from client.

Digital Marketing (SEO & SMM)

Restaurant - Food Visibility for more revenue generation in restaurant.

Payroll - Attenance System, Advance Payment Tracking.

Web Application- User Management, Lead management, Inventory Management, Food order
management, Customer Requirement management, Reporting (MIS Report).

Facility Timings:

Photoshoot Package, Honeymoon package, New Year celebration, Get together,

Checkin, Checkout, Name, Mobile,