GINGOOG CITY COLLEGES INC.

RESTAURANT RESERVATION SYSTEM

A PROJECT PRESENTED TO THE FACULTY OF

GINGOOG CITY COLLEGES INC.

IN PARTIAL FULFILLMENT OF THE

RECQUIREMENTS FOR THE DEGREE OF BACHELOR OF SCIENCE IN

INFORMATION TECHNOLOGY

by:

Abing, Lawrence David J.

Maestrado, Stevin A.

Uba, Jennifer C.

Jariolne, Elmar

Anacaya Kheben T.

October 02, 2022

PANEL’S APPROVAL SHEET

 This project entitled

RESTAURANT RESERVATION SYSTEM

Developed by:

Abing, Lawrence David

Maestrado, Stevin A.

Jariolne, Elmar

Uba, Jennifer C.

Anacaya Kheben T.

After having been presented is hereby approved

by the following members of the panel

Panelist Panelist

Panelist Panelist

October 02, 2022

I. INTRODUCTION
Project Context

The development of an online reservation system has stimulated the growth of

restaurant services. Many restaurants have replaced the manual procedures of

handling the business with an online restaurant reservation system. Online

restaurant reservation system helps to estimate demand from its customers in

a more accurate way and therefore, improve sourcing and staffing, and to

manage profit more productively.

The system is anticipated to give solutions to restaurants that have an

overwhelming surge of customers and give customers assurance. A recent

study by Letsa (2017) concluded that the satisfaction of customers could be

affected negatively if customers’ waiting spent in the restaurant is too long. A

restaurant admin can manage our system and the customers will be the

intended users. This system will be purposely developed to list customers who

will inquire about a specific restaurant. This system will automatically show,

queue, and make time and which table the customer will be able to sit, eat,

and leave in a fixed and chronological order depending on whoever used the

reservation system first. Service quality is one of the critical factors that

influence customer satisfaction in the restaurant industry.

Moreover, the succeeding problem statement is the problem of the traditional

method of recording table reservations. Research conducted by Cunninghams

EPOS Group (2018) showed that there is a large number of restaurant owners

and managers using pen and paper diaries to record their table booking

details.

According to the study results, the majority of restaurant personnel have

numerous obstacles while checking the availability of table reservations,

locating the customer's reservation record, and contacting the customer during

the restaurant's busiest hour. To address this issue, a restaurant reservation

system can allow the restaurant admin to record the reservation digitally,

eliminating the need for a paper-based approach to documenting table

reservations (Quang et al., 2018).

PURPOSE AND DESCRIPTION

The restaurant reservation system is a software solution that allows

customers to book a table and purchase food ahead of time. Customers can

use a designated website to place orders even before they set foot in a

restaurant. And help customers guarantee their seats and tables in the

restaurant and avoid the hassle. Restaurant Reservation System will let the

customers know in advance if our system has available sets at a particular

time and date or not. To reserve a table and pre-order food for the reservation,

users will need to create an account and log in to the system. In the end,

customers would be able to pay their reservations in an online payment

gateway that is part of our system.

A restaurant reservation system saves restaurant personnel time that

would otherwise be spent manually receiving reservations and orders. It also

aids in the prediction of future workload (so you can prepare accordingly).

GENERAL OBJECTIVES

1. To create a web-based restaurant reservation system as a platform for

restaurateurs and customers to replace all old methods of handling

reservations and table booking, as well as to eradicate any problems that

restaurateurs and customers may encounter.

2. Aimed to make a system that could help manage the time of a business

enterprise to have a smoother and more efficient way to decrease the

workload of the employees for faster transactions. This project system is

specifically aimed and made for restaurants as the project title suggests.

SPECIFIC OBJECTIVES
 1. A reservation system that can help Grahe Sidewalk Grill optimize

restaurant seating layouts so that they can accommodate more

customers and give guests more accurate wait times.

2. Restaurant reservation system allows potential customers in Grahe

Sidewalk Grill to self-book and pay through a website, securely store

customer data, and keep the business running long after the staff went

home for the day.

3. To make table and food reservations in Grahe Sidewalk Grill online as

well as centralize traditional reservation channels like phone calls,

emails, and social media to simplify reservation management to improve

service quality.

SCOPE AND LIMITATION

 II. REVIEW OF RELATED LITERATURE

This chapter reviews the work of foreign researchers on literature and

studies closely related to the proposed study

(Khaitan et al., 2021)

An Online Bus Management System (OBMS) is a mobile application

that facilitates travel and the online ticket purchase. A reservation system is an

application that is utilized in a bus transportation system for reservation of

seats, canceling a seat reservation, and querying client and bus information, as

well as previous reservations. about several types of routes for an immediate

reservation. This software is designed for an online ticketing system that uses

data from its database, ticket booking, and bus tracking, and obtaining the

best price for clients based on their ratings. It keeps track of the software’s goal

of enhancing consumer convenience and comfort. We have ensured that,

despite the software performance, an addition from our end is the use of e-mail

to send tickets to customers after booking and online payment, which

eliminates the need for cash. The availability of an online reservation system is

a huge plus. It is gaining customers and establishing itself as a new trend. It's

another technique to improve the time-consuming and laborious manual

ticketing system.

(AL.Housni et al., 2021)

Reserve your table: A mobile application for reservations in a

restaurant. With the increase in demand for restaurants during this period,

the customer faces many problems with how to book in a manual way As there

are many difficulties facing such as not knowing the location of the restaurant
and being late in obtaining the order and the lack of organization and

arrangement in the provision of services and a large number of crowding in

restaurants and the lack of knowledge of the number of people present in the

restaurant this makes it easier for the Covid-19 virus to spread. According to

their findings, 97% as it is clear that people supported the idea of requesting

reservations in restaurants because it helps them reduce the time they need in

booking. According to their results, 47% use restaurant reservation apps. And

70% agree that the restaurant reservation application makes the work of

restaurants more flexible. Therefore, the restaurant reservation application will

help restaurants operate in less time and on a regular basis. They find the rate

of 64% of people answered without saying that they find some difficulties in

using the restaurant reservation application, so this application is designed in

a simple and easy way so that it helps all groups use this application with

ease. Their system is considered a system that serves customers and workers

in restaurants, where customers can, through the application, book

restaurants with ease and not waste time.

(Ong, J.K., 2021)

The restaurant reservation system mainly aims to develop a web-based

system for a restaurant owner to monitor and manage all the reservations

made by customers as well as their restaurant menu for customers to make

orders for their reservations. Besides, customers can make changes to their

reservations and orders through the web-based system as well. Web-based

restaurant reservation was developed to aid restaurateurs to manage the

incoming reservation made by their customers without any paper-based

approach. With this system, restaurateurs could manage food pre-ordered by

customers, restaurant menus, view reports, and export reservation lists and

reports. Furthermore, customers, also known as diners could make a

reservation as well as modify and cancel the reservation with ease. Other than

the table booking feature, customers could also pre-order foods for the
reservation and modify it in an effective and time-saving way. All the

functionalities and features in the system were tested with the designed

requirement-based test cases. All the test cases were executed and passed.

Therefore, all the functional and non-functional requirements were fulfilled and

the project objectives were achieved as well.

III. TECHNICAL BACKGROUND

SYSTEM REQUIREMENTS

HARDWARE

Processor (CPU) with 2 gigahertz (GHz) frequency or above

A minimum of 4 GB of RAM

A minimum of 5 GB of available space on the hard disk

Monitor

Internet connection (at least 1.20Mbps)

Keyboard

Mouse or some other compatible pointing device

SOFTWARE

MySQL - the most world’s popular open-source database, enabling the cost-

effective delivery of reliable, high performance and scalable Web-based and

embedded database applications, including all five of the top five websites,

MySQL, Workbench is a unified visual tool for database architects and

developers.

XAMPP - (X meaning “cross” platform, A for apache HTTP server, M for

MySQL. P for PHP, and P for Perl) is an open-source web server package that

works on various platforms, XAMPP was designed to help web page developers,
programmers, and designers check and review their work using their

computers even without connection to the web or the internet.

PHP – it is used to develop Static websites or Dynamic websites or Web

applications.

PHP stands for Hypertext Pre-processor, that earlier stood for personal Home

Pages. PHP scripts can only be interpreted on a server that has PHP installer.

PHP as a web-development secure, fast and reliable that offers lots more

advantages to make it accessible to a lot of people. It is to be given a thought as

to what has made PHP programming as one of the most commonly

programming language for the web industry.

JAVA SCRIPT – originally supported by Netscape navigator is the most

popular web scripting language today. It runs using web-browser.

MICROSOFT WINDOWS – is a computer operating system (OS) developed by

Microsoft Corporation to run personal computers (PC’s). Featuring the first

graphical user interface (GUI) for IBM-compatible PC’s, the windows OS soon

dominated the PC market approximately 90 percent of PC’s run some version of

Windows.

PEOPLEWARE

System Developers – are responsible for the system maintenance and is

authorized to update the system.

Customer - the customer can process their reservation.

Administrator – responsible for accepting reservations and overall

management of the system.

NETWORK
Internet Connection with a minimum connection speed of 1.20 Mbps or

higher.

Internet browser with the latest update (Chrome is recommended with the

latest update).

APPENDICES

CONTEXT DIAGRAM

ADMINISTRATOR

Administrator:

Confirmation details
Administrator:

Customer details, requests, and

feedback.

RESTAURANT
RESERVATION
SYSTEM

Results
CUSTOMERS:

Customer details, requests, and

feedback.

CUSTOMERS

Figure 1: RESTAURANT RESERVATION SYSTEM – LEVEL 0

As is shown in Figure 1; if a customer makes a reservation all data inputs will

be directed to the system. Then the system forwards customer details,

requests, and feedback to the owner or admin. Then the owner or admin would

confirm to the customer depending on the status of the restaurant’s table and

food status from the given reservation. And directly passed through the system

then the system will send the data to the customer.

Bibliography

Khaitan, S., Sisodia, S. and Jaiswal, S. (2021)

ONLINEBUSRESERVATIONSYSTEM, View of an online bus reservation
system. Available at:
https://annalsofrscb.ro/index.php/journal/article/view/9103/6654
(Accessed: October 2, 2022).

AL, Z.S.A.H.S., Agarwal, A., Naidu, V.R. and Reales, L., 2021. Reserve your
table: A mobile application for reservations in a restaurant. Journal of Student
Research.

Ong, J.K., 2021. Restaurant Reservation System (Doctoral dissertation, UTAR).