Professional Documents
Culture Documents
of conflict
The truth is that conflict, even though commonly perceived(pơ siv) in a negative
(ne gơ div) view, can be constructive(cơn sờ trắc tịp), particularly when it’s managed.
And dealing with conflict effectively can benefit you in several ways:
When people are in conflict, they often are more highly engaged, in order to win their
argument. While this may seem like a negative(ne gơ div), increased engagement in
the workplace is positive(po zơ div) as employees (e zim pờ loi ì) pay more attention
and want to have more input.
While a team should not be dragged into conflict, the skills conflict teaches(tít chì) in
terms of collaboration and engagement can have a positive(po zơ div) effect on the(gi)
employee as it encourages(ìn cơ rờ chì) a sense of belonging; they find others with
similar values.
Employees in conflict need to learn quickly how to communicate their point in a clear
and succinct(səkˈsɪŋkt) manner(men nờ).
This is a big positive((po zơ div) for business (bɪz.nɪs ) as clear communication skills
can actually reduce future conflict such as in instances of(in từn si sợp)
misinterpretation(mɪs.ɪnˌtɝː.prəˈteɪ.ʃən) and miscommunication.
From the perspective of the leader or manager(men nơ rờ), it is crucial that conflict
communication is steered by a process(pra ses) to avoid drifting off(óp) into drama (đờ
ra mờ). Both parties (bâu pa đì s) have to come out from conflict with a solution which
allows them to keep respect for each other and work towards what has been agreed.
With listening, employees in conflict can hear an opposing(ơ pâu zình) perspective to
their own teaching them empathy(im pơ thì) and another way of viewing the world.
Clear communicators(cơm miu ni cây đờ) can articulate(a tích ciu lệt) their perspective
in a way that the listener understands. Besides, participants must also be accountable
for their words and actions to avoid causing(co zình) unintended consequences.
4. The next, Conflict teaches us (tít chợt) to be open and honest about
emotions
In the workplace, it is easy to keep emotions hidden(hít đừn) because they may make
us feel unprofessional. However, conflict forces(phót sì) emotions to the fore(pho) and
causes(co zịt) us to answer to and for them.
We are more open and able to share our views and feelings for others to understand.
This is a positive for the workplace as it allows employees to connect with one another
as humans, not simply(simpli) coworkers.