Select the correct hours of operation for the business, or manually add them if they are not an available

option. Do not select any set of hours unless they can be verified from an official web page or social site
operated by the business. Use web searches in Bing and Google (or your best alternate like Baidu) to see
if the business does list hours on a difficult-to-access part of the website, or on a social page.

Do not use the hours listed directly on Google or Bing for your judgment

We want a matching website that is almost always a Company Website (CWS) or a Social Page (usually
Facebook but may also be Dianping, Ctrip, Practo if claimed, Ekiten, Hotpepper, Gnavi, Tabelog, VK, OK).
The page should show the provided entity name and the provided address. Use hours from Social Pages
only if they have posts from the owner within 365 days.

You should rely on the hours listed on the business website before using the hours listed on a social
page.

Example: Purity Beauty and Wellness, 30 Saint Peter’s Street, Ipswich IP1 1XB
 Monday Closed, Tuesday – Wednesday 9:00 AM – 6:00 PM, Thursday 10:00 AM – 8:00 PM, Friday
9:00 AM – 5:30 PM, Saturday 8:30 AM – 4:30 PM, Sunday Closed [found on the official website
https://puritybeautyipswich.co.uk/contact-us/]
 Monday Closed, Tuesday – Wednesday 9:00 AM – 6:00 PM, Thursday 10:00 AM – 8:00 PM, Friday
9:00 AM – 6:00 PM, Saturday 8:30 AM – 4:30 PM, Sunday Closed [found on the social page
https://www.facebook.com/PurityBeautyandWellness/]

We do not want to use business hours if they can only be found on Google/Bing or from unofficial
aggregators like Yelp (when the page is unclaimed), dandb.com, vitals.com, or various other low-quality
pages that may appear in search results.

Example: Mark L Gordon MD, 16661 Ventura Blvd, Encino, CA, 91436
 Monday – Friday 9:00 AM – 5:00 PM, Saturday – Sunday Closed [found on unclaimed Yelp page and
other aggregators]
 Unable to Verify

If the aggregator page is claimed by the business, then it can be used to confirm the hours.

Example: Pretty Nails, 132 E Grand Ave, Escondido, CA 92025 (442) 248-6527
 Monday – Saturday 9:30 AM – 7:30 PM, Sunday 10:00 AM – 7:00 PM [found on claimed page
https://www.yelp.com/biz/pretty-nails-escondido-2]

If you can find evidence that the business is closed, you should make sure the hours for each day are
marked as closed. You may have to manually input these hours yourself.

Example: 7 Eleven, 8621 Pleasant Plains Rd, Towson, MD 21286 [various web sources say this business is
closed, and there is no evidence that the business is open]
 Monday – Sunday Closed

If there’s no evidence that the business is open OR closed, you should select Unable to Verify.

Example: Parkville Mini Mart, 8415 Arbor Station Way, Parkville, MD 21234 [there is no evidence a
Parkville Mini Mart was ever at this address]
 Unable To Verify

Some businesses have multiple sets of hours, and it can be difficult to determine which should be
selected. There are a few general principles to keep in mind to make it easier to decide.

You should select the hours belonging to the primary point of contact for a business. For a car
dealership, that would be the sales department. The primary activity of this business is selling cars.

Example: Holler Honda, 2211 N Semoran Blvd

 Monday – Friday 7:00 AM – 6:00 PM, Saturday 7:00 AM – 4:00 PM [these hours are for the service
department]
 Monday – Saturday 9:00 AM – 8:00 PM [these are the sales hours; they can be found on
https://www.hollerhonda.com/hours.aspx]

If the entity name indicates a department, you will need to make sure you select the hours for that
department, if department-specific hours exist.

Example: Walmart Pharmacy, 3950 Grandview Dr, Simpsonville, SC 29680

 Monday – Saturday 9:00 AM – 7:00 PM, Sunday 10:00 AM – 6:00 PM [found on
https://www.walmart.com/store/2265-simpsonville-sc]
 Monday – Sunday 6:00 AM – 11:00 PM [these are the hours for the main store]

If the department does not have specific hours listed, then the main hours for the overall business
should be used.

Example: Walmart Garden Center, 3950 Grandview Dr, Simpsonville, SC 29680

 Monday – Sunday 6:00 AM – 11:00 PM [main store hours on https://www.walmart.com/store/2265-
simpsonville-sc]

For some businesses, they will have two or more departments that could equally be seen as the primary
point of contact. For a place that serves pizza, it’s hard to say whether we would want to see the
delivery hours or the carry-out hours. For a fast-food place, there’s the drive-thru hours and the dine-in
hours. You should select Unable to Verify for businesses like these when they have differing hours.

Example: McDonald’s, 8515 124th Ave NE, Kirkland, WA 98033

 Monday – Sunday 7:00 AM – 10:00 PM [Lobby hours listed on https://www.mcdonalds.com/us/en-
us/location/wa/kirkland/8515-124th-ave-ne/10993.html]
 Monday – Saturday 5:00 AM – 1:00 AM, Sunday 6:00 AM – 1:00 AM [Drive-thru hours]
 Unable to Verify

To enter midnight opening times, input ’0’ and press tab (it auto-fills to ‘12:00 AM’); to enter midnight
closing times, enter ‘24’ and press tab (it auto-fills to ‘End of Day’). Pressing tab advances you through
the hitapp options, while shift + tab takes you in reverse. To select the radio buttons with your
keyboard, use the space bar. Also, if you are trying to enter hours manually but cannot, remember that
you have to input an HOO URL first; then you will be able to input the hours. Also we ask that you
always use the 24x7 radio button option if the establishment is operating 24x7 (24 hours a day, 7 days a
week).