RESEARCH QUESTIONNAIRES

Suzuki Sahiwal Motor

Demographic Questions:
Gender Location
Male Urban Area
Female Rural Area

Age Education

15 - 25 Up to matriculation
26 - 35 Intermediate

36 - 45 Bachelor’s Degree

46+ Master Degree

Above Master Degree

Staff & customers satisfaction level with parking area

Strongly Strongly
Item Disagree Neutral Agree
Disagree Disagree

SSM has shaded parking area. ⃝ ⃝ ⃝ ⃝ ⃝

SSM has separate parking for cars & bikes.

⃝ ⃝ ⃝ ⃝ ⃝

SSM has easily accessible parking area.

⃝ ⃝ ⃝ ⃝ ⃝

SSM has properly managed parking area.

⃝ ⃝ ⃝ ⃝ ⃝

SSM has secured parking area.

⃝ ⃝ ⃝ ⃝ ⃝
Customer’s satisfaction level with available accessories
SSM has all types of engine oil are easily
available. ⃝ ⃝ ⃝ ⃝ ⃝

SSM has easily available mud flaps.

⃝ ⃝ ⃝ ⃝ ⃝

SSM has easily available original car mat.

⃝ ⃝ ⃝ ⃝ ⃝

SSM has easily available all accessories.

⃝ ⃝ ⃝ ⃝ ⃝

Customers satisfaction level with existing car display

SSM has sufficient display area. ⃝ ⃝ ⃝ ⃝ ⃝

SSM has properly display lighting. ⃝ ⃝ ⃝ ⃝ ⃝

SSM has metaled display area. ⃝ ⃝ ⃝ ⃝ ⃝

Customer’s satisfaction level with car wash facility

SSM has properly managed new car wash
facility. ⃝ ⃝ ⃝ ⃝ ⃝
SSM has properly managed used car wash
facility. ⃝ ⃝ ⃝ ⃝ ⃝

SSM has to improve car wash machines.

⃝ ⃝ ⃝ ⃝ ⃝

Customer’s satisfaction level with body shop facility

SSM has properly managed dented facility. ⃝ ⃝ ⃝ ⃝ ⃝

SSM has properly managed painter facility. ⃝ ⃝ ⃝ ⃝ ⃝

SSM has properly managed all body shop

facility. ⃝ ⃝ ⃝ ⃝ ⃝
Customer awareness level about product & services

SSM has properly managed display

advertising. ⃝ ⃝ ⃝ ⃝ ⃝

SSM has properly managed print advertising. ⃝ ⃝ ⃝ ⃝ ⃝

SSM has properly managed social media

advertising. ⃝ ⃝ ⃝ ⃝ ⃝