Ahmed Abd El-Maksoud Eliwa Mohamed

Automotive Engineer
+20-01145440991
+20-01095368582
eng.ahmed.a.el.maksoud@gmail.com
eg.linkedin.com/in/ahmedabdelmaksoud
19 Abdel Moneim Madkour Street from Kaabish Street, tawabiq, Faisal, Giza, Egypt.

EDUCATION
Aug. 2015 B.Sc. of Mechanical engineering (Automotive), 2015.
Grade: Good GPA: 2.74 (Out of 4)
Higher Technological Institute (H.T.I), Egypt.
Graduation Project: Design and Manufacturing of Active Suspension Test-
Rig to test Mercedes W220 front shock absorber and determine air spring
Stiffness, shock absorber damping, effect of loading on suspension system,
effect of damper modes on suspension system and effect of air spring on the
suspension system.
Grade: Excellent.

July 2009 Graduated from Industrial Technical Institute in Banha, Department of

Automotive
Grade: Excellent.

EXPERIENCE
March 2020 – Current Senior Service Advisor at NISSAN AUTO EGYPT FOR TRADING
Job responsibilities
• Assist Service Reception Section Head in customer Complain handling.
• Assist Reception Section Head in daily operation for workshop.
• Deputizing the Reception Section Head in his absence.
• Contribute in customer retention activities.
• Motivate the fellow service advisors and assist on Job Training for new
service advisors.
• Ensure that customers' vehicles are fixed right first time by implementing
the quality procedures.
• Make estimations for mechanical work, and ensure that repair estimations
are reasonable for all types of repairs.
• Ensures that repairs are carried out within the promise delivery time, and
estimated cost.
• Follow up the spare parts, and materials requests to avoid the delay in
delivery.
• Ensure chief technicians are following quality control policy &
procedures.
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 • Study factory's technical information/service bulletins.
• Understand computerized time control.
• Monitor closely vehicles repair.
• Ensure the computerized & analysis reports are utilized for booking &
follow-up with chief technicians’ repairs in promise delivery time.
• Maintain a high level of grooming, and uniform appearance.
• Follow & implement seven steps:
1 .Appointment
2 .Reception
3 .Writing up repair needs
4 .Monitoring work in progress
5 .Final check for delivery
6 .Job explanation at delivery
7. Post service follow-up
Dec. 2015 – March 2020 Service Advisor at NISSAN AUTO EGYPT FOR TRADING
Job responsibilities
1. Reception of regular & new customers for maintenance services
2. Before car maintenance: Making work orders for customers and giving technical
advices.
3. During car maintenance: Follow up the car maintenance and contact the
customers if further work is needed.
4. After car maintenance: Make sure all maintenance and work in repair order is
carried out.
5. Call the customers and make follow ups.
Certificate
N-SAP CERTIFICATE NISSAN SERVICE ADVISO
Achievements
Achieved the achieved the highest performance evaluation score among all
service advisor "Nissan – Abo Rawash" for the month of January 2019

TECHNICAL TRAININGS
June 26th -July 15th 2015 El Rawas Motors
June 14th -June 25th 2015 Manufacturing Commercial Vehicles (MCV)
July 14th -July 30th 2014 Nissan Auto Egypt
June 16th -July 12th 2014 Audi Center Cairo
June 1st -Aug. 30th 2013 EgyptAir
June 1st -Aug. 30th 2012 Arab American Vehicles Company (AAV)
June 1st -Aug. 30th 2011 College summer training (Workshops, English course, ICDL course &
Engineering drawing course)
July 15th -July 30th 2008 Toyota Egypt
June 1st -July 30th 2008 Ghabbour Auto

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SKILLS
Computer Microsoft Word, Excel, Power point and Access –Excellent
AutoCAD, SolidWorks –Good
Programming C++, FORTRAN, Q-Basic –Fair
Languages Arabic: Native Language
English: Good
Personal Leadership, Project management, Fast Learning, Hardworking, Working under
pressure, Presentation, Communication, Negotiation.

EXTRACURRICULAR ACTIVITIES
April 2014 One of the organizers of the Career Development Training.
July 2013 Organized a scientific expedition to the 200th military factory.
2012-2013 A member in the Student's' societies committee (Students' union).
2011 One of the founders of Smile student's family in Higher Technological Institute.
2010-2011 A member in the sciences and technology committee (Students' union).

PERSONAL INFORMATION
Date of Birth: Aug. 28, 1989. Military Status: Exemption.
Marital Status: Married. Driving license: Valid.
Nationality: Egyptian.

REFERENCES
References will be furnished when required.