RESEARCH QUESTIONNAIRES

SECTION A:
DEMOGRAPHIC QUESTIONS:

Gender
Male Female
Location
Urban Rural
Age
15 - 25
26 - 35

36 - 45

46+

Education

Up to matric

Intermediate

Bachelors

Master
 SECTION B:

SUZUKI SAHIWAL MOTORS

Staff & customers satisfaction level with parking Strongly Strongly

1 area Disagree Disagree Neutral Agree Disagree
             
Shaded area SSM has shaded parking area. ⃝ ⃝ ⃝ ⃝ ⃝
Separate parking for SSM has separate parking for
cars and bike cars & bikes. ⃝ ⃝ ⃝ ⃝ ⃝
SSM has easily accessible
Accessible parking
parking area. ⃝ ⃝ ⃝ ⃝ ⃝
SSM has properly managed
Managed parking area
parking area. ⃝ ⃝ ⃝ ⃝ ⃝
Secured parking area SSM has secured parking area. ⃝ ⃝ ⃝ ⃝ ⃝
             
Customers satisfaction level with available
2 accessories          
SSM has all types of engine
Engine oil
  oil are easily available. ⃝ ⃝ ⃝ ⃝ ⃝
SSM has easily available mud
Mud flaps
  flaps. ⃝ ⃝ ⃝ ⃝ ⃝
SSM has easily available
Car mat
  original car mat. ⃝ ⃝ ⃝ ⃝ ⃝
SSM has easily available all
Available accessories
  accessories. ⃝ ⃝ ⃝ ⃝ ⃝
           
Customers satisfaction level with existing car
3 display          
SSM has sufficient display
  Display area area. ⃝ ⃝ ⃝ ⃝ ⃝
SSM has properly display
  Display lighting lighting. ⃝ ⃝ ⃝ ⃝ ⃝
SSM has metalled display
  Metalled display area area. ⃝ ⃝ ⃝ ⃝ ⃝
               
4 Customers satisfaction level with car wash facility          
SSM has properly managed
New Car wash facility
  new car wash facility. ⃝ ⃝ ⃝ ⃝ ⃝
SSM has properly managed
Used car wash facility
  used car wash facility. ⃝ ⃝ ⃝ ⃝ ⃝
Car wash machine SSM has to improve car wash
  facility machines. ⃝ ⃝ ⃝ ⃝ ⃝
               
5 Customers satisfaction level with body shop facility          
SSM has properly managed
  Denter facility denter facility. ⃝ ⃝ ⃝ ⃝ ⃝
SSM has properly managed
  Painter facility painter facility. ⃝ ⃝ ⃝ ⃝ ⃝
 SSM has properly managed all
  Body shop facility body shop facility. ⃝ ⃝ ⃝ ⃝ ⃝
               
6 Customer awareness level about product & services          
SSM has properly managed
  Display advertising. display advertising. ⃝ ⃝ ⃝ ⃝ ⃝
SSM has properly managed
  Print advertising. print advertising. ⃝ ⃝ ⃝ ⃝ ⃝
Social media SSM has properly managed
  advertising. social media advertising. ⃝ ⃝ ⃝ ⃝ ⃝