KAORU ISHIKAWA
ISHIKAWA PHILOSOPHY
Quality control is the development,
production and marketing and
delivery of services with optimum
cost efficiency and profitability.
To achieve these ends, all parts of a
company have to work together.
All departments of the company
must strive to create systems
that facilitate cooperation.
All departments participate.
Members of the company involved.
Joint quality control work.
BASIC PRINCIPLES OF QUALITY
Quality begins with education
and ends with education.
Data that do not have dispersed
information (variability) are false.
The first step towards quality is to
know the customer's needs.
The ideal state of quality control occurs
when inspection is no longer necessary.
Eliminate the root cause and
not the symptoms.
Quality control is the responsibility of
all employees in all divisions.
Do not confuse means with
objectives.
Put quality first and focus
on long-term profitability.
Marketing is the input and
output of quality.
ISHIKAWA DIAGRAM
Also called cause-effect diagram.
It has also come to be called a
fishbone diagram.
It consists of a simple graphic
representation in which a kind of
central spine can be seen in a
relational way.
It is a line in the horizontal plane,
representing the problem to be
analyzed, which is written to its
right.
PROCESS FLOW METHOD 6M METHOD OR DISPERSION
ANALYSIS METHOD
Methods of operation
With this method, the main line
of the Ishikawa diagram follows Manpower
the normal sequence of the
Materials
process in which the analyzed
problem occurs, the main
Machinery
stages of the process and the
factors affecting the quality Measurement
characteristics are noted and
added in the corresponding
Environment
order. It allows exploring
alternative ways of working,
detecting bottlenecks and
discovering hidden problems.
He was born in Tokyo, Japan, on July 13, 1915.