IPSO Hospitality Group

Complaint Handling Policy and Procedures

Policy purpose
We value complaints as they assist us to improve our products, services and customer service.
This policy has been designed to assist both customers and staff.
PSO Appliances is committed to consistent, fair and confidential complaint handling and to resolving
complaints as quickly as possible.
We aim to make it easy for people to make a complaint if they are dissatisfied and we will treat all
customers making a complaint equally.
Our complaint handling policy and procedure is included on our web site.

Definition of a complaint
Complaints are defined as any expression of dissatisfaction or grievance made to staff by a customer or
member of the public in relation to our business.

We will provide contact details.

Australian Training School Pty ltd trading as Southern Academy of Business and Technology
95 Bathurst Street Sydney NSW 2000 | Unit 1, 159 Queen St, CAMPBELLTOWN | Suite 1 Ground Floor 97 Pirie St, ADELAIDE, South Australia|
Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
Version : 2.0 Last Updated : 30 Jul 2021 Next Update: 31 Jul 2022 Page 1 of 1