Learning Programme 5: Municipal IT support and project management

TITLE OF THE LEARNING PROGRAMME

Municipal IT and project management

SAQA ID UNIT STANDARD TITLE

116360 Manage information technology resources in a municipal finance environment
116352 Apply principles of information systems to public finance and administration
119343 Apply operations research principles and tools in the management of project activities
119351 Apply principles of computerized systems to manage data and reports relevant to the public
sector administartion
Provider NQF Level Credits Unit Standard Type(s)
Name
Level 6 45 Core: Core Standard used in various qualifications
Time 450 Notional Hours
These will be made up as follows: 160 hours classroom based
290 hours practical application and
assignments
Requirements of Level descriptors
This learning programme shall develop learners who demonstrate with regards to:

a) Applied competence
I. A fundamental knowledge base of the most important areas of one or more fields or disciplines, in addition to the
fundamental areas of study
II. An informed understanding of the key terms, rules, concepts, established principles and theories in one or more fields or
disciplines
III. An understanding of the organization or operating environment as a system within a wider context
IV. An ability to apply essential methods, procedures and techniques of the field or discipline
V. An ability to apply and carry out actions by interpreting information from text and operational symbols or
representations
VI. An ability to use their knowledge to solve common problems within relevant parameters to meet the needs of small
changes in the problem or operating context
VII. An ability to adjust an application of a common solution within relevant parameters to meet the needs of small changes
in the problem or operating context
VIII. An ability to motivate the change using relevant evidence
IX. A basic ability in gathering relevant information, analysis and evaluation skills
X. An ability to communicate and present information reliably and accurately in writing and verbally

b) Autonomy of learning
i. A capacity to take responsibility for their own learning within a supervised environment
II. A capacity to take decisions about and responsibility for actions
III. A capacity to evaluate their own performance against given criteria
IV. A capacity to take the initiative to address any shortcomings they find

This learning programme shall develop learners who demonstrate with regards to:

c) Applied competence
I. A fundamental knowledge base of the most important areas of one or more fields or disciplines, in
addition to the fundamental areas of study
II. An informed understanding of the key terms, rules, concepts, established principles and theories in one
or more fields or disciplines

1
III. An understanding of the organization or operating environment as a system within a wider context
IV. An ability to apply essential methods, procedures and techniques of the field or discipline

Overall purpose of the programme is to equip learners with information technology knowledge so that they
will be able to use it in their municipalities to improve service delivery and other functions.

Purpose of the unit How will this What must What must What values are
standard purpose be learners know learners be able to embodied in the
achieved (knowledge) do (Skills) purpose
(Attitudes)
US 119343 Learners will At the end of the At the end of the At the end of the
Apply operations attend formal programme programme programme
research classes where learners will learners will be learners will
principles and knowledge will be know and able to: understand the
tools in the imparted understand: importance of:
management of Group work
project activities Individual SO1 SO1
and resources assignments
Dyads Project Identify; explain Project
Learners accredited Oral presentations management with and apply relevant management
for this standard Plenary didcussions reference to project principles
will be able to: processes; management Strategic planning
principles; process which Communication
concepts and includes al channels
frameworks and elements such as Participatory
project life cycle. tools, principles to process
Background of public finance and Accuracy
public finance administration Innovativeness and
management and context creativity
administration IS and IT

SO2 SO2

Research Show a link

processes and between research
methods and project
The role of project management
management tools Identify and use
in research related range of project
to management of management tools
project activities to support
Research tools Research in the
The significance of management of
a workplan project activities

SO3 SO3
Project Draw project plans
management with goal;
planning steps objectives and
Strategic planning timeframes
process Identify role-
Key role-players players and their

2
 their key roles; roles and
expectations responsibilities in
Dynamics and specific projects
challenges of To manage work
teamwork teams by clarifying
the roles and tasks
and identifying
dynamics and
challenges and
manage the
appropriately
Show problem-
solving
competency

SO4 SO4
Evaluation concept Identify and
and process employ appropriate
Project evaluation evaluation tools
tools, techniques and techniques to
and methods evaluate different
Project reporting projects
techniques Draw findings
regarding the
progress of
different projects
and give
recommendations
that will bring
about improvement

Specific Outcomes

1. Demonstrate an understanding of project management principles as they relate to the public

finance management and administration context
2. Identify and apply a range of project management tools to support research in the management of
project activities
3. Initiate and manage specific projects within the public finance management and administration
context
4. Evaluate projects

Critical Outcomes

1. The ability to demonstrate an understanding of project management principles as they relate to the
public finance management and administration context
2. The ability to identify and apply a range of project management tools to support research in the
management of project activities
3. The ability to initiate and manage specific projects within the public finance management and
administration context
4. The ability to evaluate projects

Essential Embedded knowledge

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 Principles, methods and techniques for scoping a project
 Project management tools
 Managing project teams
 Work breakdown structures
 The use of computerized tools for specific project applications
 Project measurement tools 

Critical cross-field Outcomes

UNIT STANDARD CCFO IDENTIFYING 

Identify and solve problems using critical and creative thinking processes to compile and manage
project plans. 

UNIT STANDARD CCFO WORKING 

Work effectively with others as a member of a team, group, organization or community to ensure
all project criteria are met. 

UNIT STANDARD CCFO ORGANISING 

Organise and manage oneself and one`s activities responsibly and effectively in order to ensure
that project is manage within given timeframes and on budget. 

UNIT STANDARD CCFO COLLECTING 

Collect, analyse, organize and critically evaluate facts relating to projects. 

UNIT STANDARD CCFO COMMUNICATING 

Communicate effectively using visual, mathematical and/or language in the modes of oral and/or
written persuasion to convey project progress and changes. 

UNIT STANDARD CCFO SCIENCE 

Use science and technology effectively and critically, showing responsibility to the environment
and health of others to ensure that project management tools are effectively utilised to enhance
project productivity. 

UNIT STANDARD CCFO DEMONSTRATING 

Demonstrate an understanding of the world as a set of interrelated systems by recognising that
project management contexts not exist in isolation. 

UNIT STANDARD CCFO CONTRIBUTING 

Participating as responsible citizens in the life of local, national and global communities by
ensuring that projects are effectively managed

ASSESSMENT
US 119343
Apply operations research principles and tools in the management of project activities and resources
Specific Outcome 1
Demonstrate an understanding of project management principles as they relate to the public finance
management and administration context

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Assessment Criteria
AC1
Project management concepts
and frameworks are identified and
explained
AC2
Project needs are identified in the
context of public finance and
administration.
AC3
Recommendations are made for
the adaptation of project
management concepts to the
identified project needs
AC4
The project management life
cycle is explained in the context
of identified needs
US 119343
Apply operations research principles and tools in the management of project activities and resources
Specific Outcome 2
Identify and apply a range of project management tools to support research in the management of project
activities. 
Assessment Criteria
AC1
Operational research tools are
identified and applied for solving
transportation, inventory and
other service delivery problems.  could be used in a service delivery
AC2
Selected statistical and project
management software are used
to enhance project management
AC3
Work packages are developed and workbook all the key components
further elaborated to
systematically present an overall
view of the project scope
AC4
A work breakdown structure is
developed and documented within
agreed time frames. 
US 119343
Apply operations research principles and tools in the management of project activities and resources
List of Formative Assessment List of Summative
Activities Assessment Activities
1.In a workbook ask each learner
to the difference between a
programme and a project
2.Then ask each to relate his or
her experience in terms of their
involvement a specific project and
a specific programme
3. Divide them in small groups to
identify and discuss project
management in relation to
concepts; principles; techniques;
needs
Pose an open-ended question to
learners “ what is your
understanding of project
management life cycle” and kindly
outline the different phases of life
cycle
List of Formative Assessment List of Summative
Activities Assessment Activities
In a plenary learners to identify Each learner to prepare a short
different operational research report motivating for the
tools application of operational
research tools. Describe how they
In a plenary discussion ask context
learners to identify statistical and
project management software
and explain how to they can be
used to enhance project
management
Ask each learner to record in their Learners to choose a project that
they are familiar with; describe its
of a work package and explain goals and objectives; identify role-
each element players and develop a work
breakdown structure within
agreed time frames. Furthermore
to illustrate how the project will
be monitored and evaluated
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Specific Outcome 3
Initiate and manage specific projects within the public finance management and administration context 
Assessment Criteria List of Formative Assessment List of Summative
Activities Assessment Activities
AC1 A project management plan Simulation
is compiled based on identified
project needs.   Divide learners into two groups:
AC2 Give project specifications to each Each learner to use an example of
Project plan is initiated and all group (different project) a project which they think was
parties to project are informed of Ask the group to choose the not planned according to the
roles, expectations, time frames project leader; the person chosen concept of project management in
and feedback tools for reporting has to be comfortable with the their municipality and in a report
on progress choice. Then give the leader describe the changes that they
AC3 instruction as to what to do and would recommend to this project
Team dynamics relating to project observe how they carry out the
are monitored and managed.  instructions. Learners to exchange On a pager learners to identify
roles until everyone gets a chance and briefly explain the steps they
of being a project leader (Use would take in resolving a dispute
same instruction and keep on within a specific team
observing)

Instructions includes but not

limited to; describing the project
goals and objectives; identifying
key role-players; delegating;
formulating a project plan;
communication skills; how they
mange team dynamics; outlining
the implementation process;
identifying measures to monitor
and evaluate the project. The
project leader to allow the team
members to introduce themselves
and their allocated roles and in
one sentence how they see
themselves adding value to the
project (remember each time a
new leader come in, different
roles change as well)

US 119343
Apply operations research principles and tools in the management of project activities and resources
Specific Outcome 4
Evaluate projects.  
Assessment Criteria List of Formative Assessment List of Summative
Activities Assessment Activities
AC1 Project evaluation and
review techniques are applied to In small groups; ask learners to
simulated situation.  identify and analyse different
AC2 Deviations from scope are project evaluation and review
evaluated and opportunities for techniques in terms of their user-

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corrective action or improvement
are identified and initiated with
relevant individuals/teams
AC3
Project costs are evaluated in line
with budgeted costs in original
scope
AC4
Project management tools are
used effectively to monitor and
report on project progress.  report on project progress. In the
friendliness; scope; reliability and
validity
In a plenary learners are asked to
explain how project costs would
be evaluated in line with
budgeted costs in original scope
Each learner to identify and
describe project management
tools to be used to monitor and
response a learner should explain
how these tools can be applied

Overall purpose of
the programme

Purpose of the How can this What must the What must the What values are
unit standard purpose be learners know learners be able embodied in the
achieved (Knowledge) to do (Skills) purpose
(Attitudes)
U/S 119351 At the end of the At the end of the At the end of the
Apply principles programme programme programme
of computerized learners will know learners will be learners will
systems to and understand able to; understand the
manage data importance of:
and reports SO1 SO1
relevant to the Computer usage Show basic
public sector Computer- based computers skills
administration information Demonstrate
systems knowledge of
Different computer-based
applications information
software and systems
systems Identify different
The difference IT service
between systems providers for
and applications different IT
software problems and be
IT service able to describe
providers the problem or the
Different desired service
transaction within application so that
the public sector the providers can
be able to execute
accordingly.
Execution of
various transaction
using selected ERP
systems

SO2 SO2
Computer Demonstrate the

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 applications within skill of different
the public sector application and
environment systems usage
Various where appropriate
transactions within
the Municipal
environment
ERP systems
Microsoft package
with specific
reference to
projects
applications

SO3 SO3
Information needs How IT can be
of the specific used for different
organisation management
Functionalities of systems such
information financial reporting
technology etc.
Different software Monitor
packages and their functionalities of IT
use regularly as per
public finance
management and
administration
requirements

SO4 SO4
Various information To monitor and
management control information
systems within the by using
public sector appropriate tools
Appropriate and measures
information How to identify
monitoring and and manage IT
controlling tools risk
IT risk Encourage adhere
management to security policy,
Processes and standards and
procedures good practice
information
security policy;
standards and
good practice
procedures in line
with public sector
requirements

Specific Outcomes

1. Describe the basic elements of a computer-based information system

2. Utilise computer applications commonly found in the public sector environment
3. Identify opportunities to use the computer as a management tool

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 4. Monitor and control information to prevent technology risks 

Critical Outcomes
1. The ability to describe the basic elements of a computer-based information system
2. The ability to utilise computer applications commonly found in the public sector
environment
3. The ability to identify opportunities to use the computer as a management tool
4. The ability to monitor and control information to prevent technology risks 

Essential Embedded knowledge

Policies and procedures that IT within the public sector
IT systems that apply to public sector finance management and administration
IT risk management
Software applications
5. IT Integration management as it relates to public sector finance management and administration

Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems using critical and creative thinking processes to determine IT
requirements within the public finance management and administration sector. 

UNIT STANDARD CCFO WORKING 

Work effectively with others as a member of a team, group, organization or community to gather
all the necessary feedback in relation to the effective operation of internal IT systems. 

UNIT STANDARD CCFO ORGANISING 

Organise and manage oneself and one’s activities responsibly and effectively in order to ensure
that IT is effectively utilised as a proactive management tool. 

UNIT STANDARD CCFO COLLECTING 

Collect, analyse, organize and critically evaluate IT user statistics in order to assess the efficacy
of the system in producing information. 

UNIT STANDARD CCFO COMMUNICATING 

Communicate effectively using visual, mathematical and/or language in the modes of oral and/or
written persuasion to operate and manage IT systems. 

UNIT STANDARD CCFO SCIENCE 

Use science and technology effectively and critically, showing responsibility to the environment
and health of others in ensuring that IT systems enhance work practices. 

UNIT STANDARD CCFO DEMONSTRATING 

Demonstrate an understanding of the world as a set of interrelated systems by recognising that
IT problem-solving contexts not exist in isolation. 

UNIT STANDARD CCFO CONTRIBUTING 

Participating as responsible citizens in the life of local, national and global communities by
ensuring that IT risk management policies are implemented according to public finance
management and administration policies and procedures

9
Unit standard 119351
Apply principles of computerised systems to manage data and reports relevant to the public
sector administration 
Specific Outcome 1
Describe the basic elements of a computer-based information system. 
Assessment Criteria List of Formative Assessment List of Summative
Activities Assessment Activities
AC1 In a plenary ask learners to
The basic elements of a identify and describe the basic Each leaner to prepare a
computer-based information elements of a computer-based presentation to key role-players
system within public finance information system within public within a municipality motivating
management and administration finance management and for the use of IT in a municipality.
are described.  administration In the presentation a learner to
AC2 Give each learner a list of systems emphasise the value to be added
Distinctions are clearly made application software and ask them by using IT to service delivery
between systems and applications to note down place each of them
software.  on the write column in their work
book.
Then in a plenary learners to
discuss the differences between
the two
AC3 In a plenary learners to share
IT service providers are identified how they would resolve an IT
and utilised where necessary related problem in their
department

Unit standard 119351

Apply principles of computerised systems to manage data and reports relevant to the public sector
administration 
Specific Outcome 2
Utilise computer applications commonly found in the public sector environment. 

Assessment Criteria List of Formative Assessment List of Summative

AC1
Transactions are processed using
selected ERP systems
AC2
Microsoft-Project applications are
Activities
In a plenary learners to identify
and describe the elements and
functions of ERP systems and give
examples of different transactions
that are processed using ERP
systems
Ask each learner to choose a
Microsoft project application that
Assessment Activities
Report
Learners to choose real
unprocessed transactions
(maximum of four) from their
municipalities and use relevant
systems and applications to
process them and give a brief

10
used to manage projects
AC3
The advanced applications of
Excel spreadsheets and database
tools are applied
Unit standard 119351
Apply principles of computerised systems to manage data and reports relevant to the public sector
administration 
Specific Outcome 3
Identify opportunities to use the computer as a management tool.
Assessment Criteria
AC1
Different management
information systems are
understood and used in the
context of the varying information
needs of the organization
AC2
IT needs are identified in relation
to the different information that
needs to be processed
AC3
Functionalities of information
technology are monitored on a
regular basis as per public finance
management and administration
requirements
AC4
Effective methodologies for better
integrating and networking
information are recommended
AC5
IT processes are monitored and
managed
they are familiar with and give a description of how the systems
demonstration to the class by and applications were used .
explaining what they are doing
(facilitator to ensure that IT
facilities are in place during this
module)
Excel exercises – provide
spreadsheet information and
instructions to each learner for
analysis using the advanced
applications of Excel spreadsheet
tools
 
List of Formative Assessment List of Summative
Activities Assessment Activities
In a plenary learners to identify
and discuss different m in the
context of the varying information
needs of the organization
management information systems
Each learner to prepare a brief IT
needs analysis. During the
analysis a learner must consider
the different information that
needs to be processed
On a pager each learner to peruse
the Public finance management
and administration policy and
identify and explain the
requirements for the monitoring
of functionalities of information
technology
In small groups learners to
identify and describe
methodologies that they think
would be appropriate and
effective in integrating and
networking information. Learners
to motivate why they think the
recommended methodologies will
perform better than the other
methodologies
In a plenary each learner to take
through the steps they would take
in managing and monitoring IT in
11

Unit standard 119351
Apply principles of computerised systems to manage data and reports relevant to the public sector
administration 
Specific Outcome 4
Monitor and control information to prevent technology risks
Assessment Criteria
AC1
Potential information technology
risks are identified and the impact
on the organisation is
established.  access to information even in the
AC2
Information security policy,
standards and good practice
procedures in line with public
sector requirements are
implemented and managed.  explore the policy and spot and
AC3
Controls are reviewed and
updated on a timely basis as per
public sector specific
requirements
AC4
Procedures to minimize the
impact of IT risk are identified,
developed and implemented as
per public finance management
and administration requirements
AC5
The back up of essential data is
monitored regularly as per public
finance management and
administration guidelines.
AC6
Statistics are maintained so that
losses/violations in system can be
measured as per public finance
management and administration
their municipality
List of Formative Assessment
Activities
In small groups ask learners to
identify potential IT risks and the
impact on the organisation using
examples from their municipalities
Learners to work in pairs, each
pair to be given a copy of
Information security policy,
standards and good practice and
procedures. Assign learners to
explain the main points embraced
in this policy. Learners to identify
contradictions (if any);
clarifications etc. each pair to
present their findings to the group
and respond to questions
In small groups assign learners to
peruse the Public Finance
management and administration
policy or Act and the
requirements to identify
procedures to minimize the
impact of IT risks
List of Summative
Assessment Activities
Activity one
Each learner in a form a report to
describe how they would ensure
case of systems and application
damage or theft
Activity two
To describe how they would use
statistics to measure
losses/violations in system as per
public finance management and
administration requirements
Activity three
Learners to outline and explain
controls that they would put in
place and what systems they
would implement to review and
update these control on a regular
as per public sector specific
requirements basis
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requirements.

Overall purpose of the programme

Purpose of the unit How will this What must What must What values are
standard purpose be learners know learners be able to embodied in the
achieved (knowledge) do ( Skill) purpose (Attitude)
U/S 116360 At the end of the At the end of the At the end of the
Manage programme programme programme
information learners will know learners will be learners will
technology and understand: able to: understand the
resources in a importance:
municipal
finance SO1 SO1
environment
IT resources within Determine
the municipal procedures to
context ensure valuable
Procedures for input of the
compilation and implementation of
synchronization of IT resources in a
municipality,s municipality
overall strategy Demonstrate the
and IT strategy ability to identify
The concept of risk associated with
critical success the implementation
factors of IS , and outline
The concepts of processes and
processing power procedures to be
and processing adhered to in
sites managing risk
Potential risk to
municipality
relating to the
development and
implementation of
an information
system
The value of IT

SO2 SO2
Key objectives and
strategic activities To oversee proper
of the manage of
municipality’s management
management information
information system systems by giving
Roles of IT relevant attention
accounting to overall systems
specialists and structures,
Systems; changing roles of
managing and accounting and IT
structures for specialist ( their
managing impact
information management of

13
technology information) and to
Phases through go through details
which of phases
management information
information systems cycle with
systems specific reference
evolve to the strategic fit
projects

SO3
SO3 To oversee
Tools of managing management
management of information
information systems projects
systems by identifying and
Role-players and evaluating role-
their roles in IS players and their
projects roles and
Project planning responsibilities
details Understanding
Stakeholder needs of
analysis stakeholders and
Project evaluation respond
tools accordingly to the
Implementation identified needs
process throughout the
project
Ensure that the
project it is within
the context of the
municipality

SO4
SO4
How to identify
The concept of and manage risk
Service Level in relation to
Agreement management
Details of active information system
programmes in How to evaluate
relation to existing
management of programmes and
risk recommend
Programme amendments
assessment through the correct
methods process and
Understanding of procedures
programme
amendment
process and
procedures

SO5 SO5
Cost management How to identify
concept and and explain cost
principles associated with
Cost recovering managing
systems and information
techniques in the systems within a

14
 context of the municipal finance
municipal management
environment context
How to apply
appropriate
systems and
techniques to
recover
management
information
systems cost

Specific Outcomes

1. Determine procedures that can be used to formulate a management strategy in relation to information
technology resources
2. Identify issues, which are associated with the managing of information technology, of strategic
importance to the municipality
3. Discuss how management information systems projects are managed.
4. Discuss risk management issues in a management information system. 
5. Understand the nature of costs associated with the management of a management information
system. 

Critical Outcomes

1. The ability to determine procedures that can be used to formulate a management strategy in relation
to information technology resources
2. The ability to identify issues, which are associated with the managing of information technology, of
strategic importance to the municipality
3. The ability to discuss how management information systems projects are managed.
4. The ability to discuss risk management issues in a management information system. 
5. The ability to understand the nature of costs associated with the management of a management
information system
Essential Embedded knowledge

 Communication skills.
 Roles and responsibilities of stakeholders and role players in relation to a municipality includes:
Management planning, organizing, directing and controlling
Cost analysis techniques 

Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems using critical and creative thinking processes, e.g. by trying to find
creative solutions to how to optimise service delivery and utilise public private partnerships to build
capacity in the public sector. 

UNIT STANDARD CCFO WORKING 

Work effectively with others as a member of a team, group, organization or community, e.g.
through communicating with others regarding legislative issues and fostering team commitment
amongst the public sector as well as private sector stakeholders. 

UNIT STANDARD CCFO ORGANISING 

15
 Organise and manage oneself and one`s activities responsibly and effectively, e.g. through the
demonstration of ethical and moral principles in all service delivery processes. 

UNIT STANDARD CCFO COLLECTING 

Collect, analyse, organise and critically evaluate information, e.g. through awareness of
organisational and partnership practices and policies to ensure that they comply with the
legislation and codes of conduct. 

UNIT STANDARD CCFO COMMUNICATING 

Communicate effectively using visual, mathematical and / or language skills in the modes of oral
and/or written persuasion, e.g. through advising and motivating others with regard to service
delivery issues. 

UNIT STANDARD CCFO DEMONSTRATING 

Demonstrate an understanding of the world as a set of interrelated systems by recognizing that
problem-solving contexts do not exist in isolation, e.g. in keeping in mind that service delivery
contracts effect the lives of individuals and the well-being of the community and country as a
whole. 

UNIT STANDARD CCFO CONTRIBUTING 

Participating as responsible citizens in the life of local, national and global communities, e.g. acting
as custodian of ethical behaviour and maintaining a high Level of commitment to providing
effective and efficient services to the community. 

Unit Standard 116360

Manage information technology resources in a municipal finance environment
Specific Outcome 1 Determine procedures that can be used to formulate a management strategy in
relation to information technology resources

Assessment Criteria List of Formative Assessment List of Summative

AC1
The procedures that can be used
to ensure that the municipality`s
overall strategy and the
information technology strategy
are compiled and synchronized
through the analysis of critical
success factors
AC2
The risk to the municipality
relating to the development and
implementation of an information
system are identified and used in
the evaluation of a particular
Activities Assessment Activities
Ask learners to brainstorm the
ways in which the municipality’s
overall strategy and the IT
strategy can be compiled and
synchronized through the analysis
of critical success factor
In a plenary learners to outline Each learner to prepare a short
the steps of identifying the report describing how they would
potential risk to the municipality use data on potential risk to
relating to the development and municipality to evaluate a
implementation of an information particular management
system information system municipality

16
management information system (use examples)
AC3 In small groups learners to
Key factors are determined for discuss their perception of the
the appropriateness of concepts of processing power and
processing power and processing sites and identify the
processing sites.  determining key factors of these
concepts

AC4 Each learner to prepare a 30

The value of information minute presentation to outline
technology to the municipality and and describe the benefits of using
its entities is described and IT in the municipality.
reported for management’s benefit

Unit Standard 116360

Manage information technology resources in a municipal finance environment
Specific Outcome 2
Identify issues, which are associated with the managing of information technology, of strategic importance
to the municipality
Assessment Criteria List of Formative Assessment List of Summative
Activities Assessment Activities
AC1 In small groups ask learners to
The municipality`s management identify and describe
information system units are municipality’s management
identified and described in terms information system units in terms
of key objectives and strategic of key objectives and strategic
activities activities

AC2 Learners to brainstorm their On a pager each learners to select

Conventional management
information systems unit
structures are identified and
described including suitable
environments for each structure
AC3 The changing roles of
information technology specialists
and accounting specialists are
discussed in terms of managing
information instead of managing
technology
AC4
Different phases through which
management information systems
evolve are identified and
discussed with specific reference
to strategic fit
understanding and knowledge of
Conventional management
information systems unit
structures
In a plenary learners to identify
the key roles of IT specialists and
accounting specialists.
Learners to identify and describe
the different phases through
which management information
systems evolve with specific
reference to strategic
two conventional management
information systems unit
structures and identify suitable
environment for each structure
In a brief report learners to
highlight and describe their
concerns regarding the changing
roles of accounting and IT
specialist in regard to
management of information.
What implications could this have
on the process of information
management?

Unit Standard 116360 Manage information technology resources in a municipal finance environment

Specific Outcome 3
Discuss how management information systems projects are managed
Assessment Criteria List of Formative Assessment List of Summative
Activities Assessment Activities

17
AC1 Different roles are evaluated
for project participants
AC2 The Initial understanding of
stakeholders` needs is checked
against actual behaviour during
project
AC3
A project plan and the process to
be followed are prepared taking
other role players` interests into
consideration
AC4
Conventional project team
structures are evaluated for
appropriateness in the context of
municipality environment
AC5
Key factors which contribute to
successful implementation of
management information systems
are identified and evaluated
against municipal needs
AC6
Procedures are identified for
monitoring and evaluating the
quality of management
information systems project. 
Unit Standard 116360
Manage information technology resources in a municipal finance environment
Specific Outcome 4
Discuss risk management issues in a management information system
Assessment Criteria
Place learners in small groups and
ask them to give examples of
management information systems
projects. Ask learners to choose
two projects from the list and
identify and evaluate different
roles for project participants.
Each learner to explain how they
would engage in the process of
checking the initial understanding
of stakeholders` needs against
actual behaviour during project.
They must able to explain how
they would go about any
inconsistencies
Based on the project that each
has selected earlier; learners are
tasked to prepare a project plan
and process taking other role
players interest into consideration
Based on the knowledge that they
presented earlier regarding
Conventional management
information systems unit
structures, learners to explain
how they would evaluate
Conventional project team
structures for appropriateness in
the context of municipality
environment
In a plenary discussion learners to
identify; critically discuss and
evaluate key factors which
contribute to successful
implementation of management
information systems against
municipal needs
Each Learner to prepare a brief
document outlining; describing
and explaining procedures for
monitoring and evaluating the
quality of management
information systems project. 
List of Formative Assessment List of Summative
Activities Assessment Activities
18
AC1
The structure and job
responsibilities related to risk
management are identified for a
conventional management
information system unit
AC2
A Service Level Agreement is
developed for the
municipality`s management
information system.  Agreement?
AC3
Procedures are interpreted for
amendments to existing active
programmes to manage risk.  amendments to existing active
Unit Standard 116360
Manage information technology resources in a municipal finance environment
SPECIFIC OUTCOME 5 
Understand the nature of costs associated with the management of a management information
system. 
Assessment Criteria
AC1
The recurring costs of managing
information management systems
are identified within a municipal
finance management context. 
AC2
Different approaches for
recovering management
information system costs from
various users are evaluated in
In a brainstorming session
learners to demonstrate
knowledge and comprehension of
a conventional management
information system
In small groups learners to Simulation
respond to the following
Learners to draft a Service Level
What is a Service Level Agreement. The draft should
highlight the parties involved and
In what situations do they think their interest and roles in the
the SLA would be appropriate in a agreed service. This must be
municipality context? prepared in line with
What are the main features of a municipality`s management
Service Level Agreement information system policy
Each learner to prepare a short
report identifying and interpreting
procedures to be followed for
programmes to manage risk. 
Learners to start by briefly
describing the existing active
programmes to manage risk. 
List of Formative Assessment List of Summative
Activities Assessment Activities
Place learners in groups and ask
them to discuss the concept of
cost in regard to managing
information management systems
In the same groups learners to
brainstorm; describe and evaluate
the different approaches that they
could be used to recover
19
 the context of the municipal
environment.
information system cost. At the
end learners to recommend one
approach and explain why they
have recommended this specific
approach.

The overall
purpose of the
programme

Purpose of the How can this What must the What must the What values are
unit standard purpose be learners know learners be able embodied in the
achieved (knowledge) to do (Skills) purpose
(attitudes)
U/S 119352 At the end of the At the end of the At the end of the
Apply principles programme programme programme
of information learners will know learners will be learners will
systems to and understand: able to: understand the
public finance importance of:
and
administration SO1 SO1
Elements of Demonstrate
management competence in
information public finance
systems management and
Economic forces administration.
that enable e- Identification and
commerce and e- description of the
governance elements of
Public finance and management
administration information
sector systems relevant to
Value and cost of the public finance
information management and
Computer-based administration.
information Throughout the
systems problems description, the
The Web as a emergence of use
means of of e-commerce and
communication e-governance
should be
highlighted
Demonstrate
competence of
using the web
responsibly as the
significant method
of communicating
confidential and
non-confidential
information with
stakeholders

20
SO2 SO2
Processes and To identify and
procedures of explain the value
management of using IT in
planning management
Different planning
management levels
The significance of
IT application in
management
planning
Link between IT
and enhanced
Internal and
external
communication
Link between IT
and improved work
productivity

SO3 SO3
Potential Highlight the main
information risk aim of the Service
factors Level Agreement in
Service Level regard to
agreement concept information
Information usage technology
principles with The ability to
reference to good communicate with
practice, standards users
and security policy hat is expected
The importance of from them in term
back-ups of the Service
Level Agreement
Ensure security of
information by
establishing back-
up systems

SO4 SO4
Comprehensive Motivate for the
understanding of use of e-commerce
e-commerce and e- and e-governance
governance by putting an
The value of e- emphasis on
commerce and e- enhanced work
governance in productivity.
enhancement of Demonstrate how
work productivity e-commerce and e-
Control and governance will
monitoring systems enable value chain
in terms of e- analysis concept
commerce and e- which will result in
governance improved
The concept of communication and
value chain effective and
analysis efficient service
delivery in the
public sector

21
 specifically in the
municipal
environment

Specific Outcomes
1. Identify and describe the elements of management information systems (MIS) relevant to public
finance management and administration
2. Utilise information technology to aid management planning
3. Assess the risk associated with information technology
4. Utilise e-commerce and e-governance to enhance work productivity 

Critical Outcomes
1. The ability to identify and describe the elements of management information systems (MIS) relevant
to public finance management and administration
2. The ability to utilise information technology to aid management planning
3. The ability to assess the risk associated with information technology
4. The ability to utilise e-commerce and e-governance to enhance work productivity 

Essential Embedded knowledge

A comprehensive understanding of public finance and administration systems
A knowledge of different IT product suites
A knowledge of e-commerce and e-governance
Website management and applications
A basic understanding of the security principles relating to Technology Risk
Data management planning
IT reporting system 

Unit Standard 119352

Apply principles of information systems to public finance and administration
Specific Outcome 1 Identify and describe the elements of management information systems (MIS)
relevant to public finance management and administration
Assessment Criteria List of Formative Assessment List of Summative
Activities Assessment Activities
AC1 In a plenary discussion learners to
Relative merits of different ex Relative merits of different
hardware and applications hardware and applications
architectures are evaluated  architectures plain how they
would evaluate
AC2
Features and opportunities of
commonly used IT resources are
explained
AC3 Each learner to start by relating
The economic forces that have their general comprehension of
created an environment that e-commerce and e-governance;
foster e-commerce and e- then identify their role in the
governance are identified and public finance and administration

22
discussed in relation to the public
finance and administration sector
AC4
The value and cost of information
is described and evaluated
AC5
Opportunities for the use of
information technology in the
public sector are identified with
reference to implementation of
information systems
AC6
Problems associated with
computer-based information
systems in government are
discussed and ways to overcome
such problems are stated
AC7
The different ways the web is
used to communicate with
different stakeholders are
understood and applied to public
administration
Unit Standard 119352
Apply principles of information systems to public finance and administration
Specific Outcome 2
Utilise information technology to aid management planning
Assessment Criteria
AC1
The importance of an information
system in the management
planning, decision-making and
control is discussed
AC2
Different information needs
are explained with reference
to different management
levels.  to different management levels.
AC3
Communication problems in a
In an open discussion ask
learners to describe how they
would go about evaluating value
and cost of information
In a plenary learners to identify
and describe opportunities for the
use of information technology in
the public sector with reference to
implementation of information
systems
In a brainstorming; learners to
mention and discuss some of the
problems associated with
computer-based information
systems in government
List of Formative Assessment
Activities
In dyads followed by a feedback
session in a plenary each pair to
identify and explain different
information needs with reference
In a plenary ask learners to give
examples and brief description of
sector and identify economic
forces that have created an
encouraging environment for the
two concepts
In a form of a report each learner
to discuss different ways to
resolve such problems. Please use
appropriate examples
Each learner to describe how the
web is used as an effective means
of communication not only with
different stakeholders but with
role-players and those who have
interest in the municipality .
List of Summative
Assessment Activities
AC1 AC4
Each learner to prepare a report
discussing how IS contributes to
planning, decision-making
control; improved productivity;
internal and external
communication and desired
service delivery
23
range of public sector situations
are analysed and
recommendations made to correct
them
AC4
Information technology is utilised
to enhance work productivity and
provide for more expedient
communications
Unit Standard 119352
Apply principles of information systems to public finance and administration
Specific Outcome 3
Assess and provide recommendations on the risk associated with information technology
Assessment Criteria
AC1
Potential information technology
risks are identified
AC2
Scenarios around information
technology risks are identified to
establish the impact on public
finance and administration
processes
AC3
Control measures and techniques
are implemented and tested
against all possible risks identified
AC4
Service level agreements are
drawn up with all information
technology users to enable
business continuity
AC5
Controls are reviewed and
updated on a timely basis as per
policies and procedures
AC6
Information security policy,
standards and good practice
procedures are identified and
applied. 
AC7
Regular back-ups in order to
communication problems and how
they are dealt with
List of Formative Assessment List of Summative
Activities Assessment Activities
Assign each learner to access and
interpret the
information security policy,
standards and good practice
procedure
Each learner to outline and
describe different scenarios
around information technology
risks to be used in establishing
the on public finance and
administration processes
The response should include the
following;
In small groups learners to
discuss how they would go about
the implementation and testing
of control measures and
techniques
Each learner to draft a second
SLA with all information
technology users to enable
business continuity .
Learners to outline and explain
controls that they would put in
place and what systems they
would implement to review and
update these control on a regular
basis as per policies and
procedures
24
secure information are completed

Unit Standard 119352

Apply principles of information systems to public finance and administration
Specific Outcome 4
Utilise e-commerce and e-governance software to enhance work productivity. 
Assessment Criteria List of Formative Assessment List of Summative
Activities Assessment Activities
AC1 In a plenary learners to define the
The concept of value chain concept of value chain analysis
analysis is used to identify and explain how it can be used to
opportunities for e-governance identify opportunities for e-
and e-commerce  governance and e-commerce 
AC2 In group discussion followed by a
Functions of e-commerce and e- plenary session learners to
governance software are discuss how e-governance and e-
understood in the context of commerce contribute to improved
improved service delivery service delivery
AC3 On a pager a learner is tasked to
Threats and related identify and the potential and
preventative measures to e- actual threats to e-commerce and
commerce and e-governance e-governance and what measures
are described.  would be taken to prevent them
from interfering with the above
softwares
AC4 In a plenary discussion ask
Internet and other web-based IT learner to describe how Internet
resources are described and used and other web-based IT resources
to enhance public finance and are used to enhance public
administration.  finance and administration

Activities

The learning and teaching activities from the assessment tasks. A month prior to programme
commencement, learners will be pre-assessment or skills audited

At the beginning of the programme learners:

1. Are registered with each learner completing personal profile questionnaire; which will also seek to
understand whether the learner has any learning challenges, such as language, audio visuals etc
2. Are taken through course structure and content; relevant unit standards
3. Assessment strategy and appeal procedure, which is signed and filed away

ACTIVITY RESOURCES AND MATERIALS REQUIREMENTS

Facilitated input on: The learning manual
Facilitator
Municipal Information technology Visual materials
Project Management PowerPoint slides
Portfolio of Evidence guide
Assessor guide
Take home assignments

25
 Group discussions
Scenario Instructions for group discussions and Flip charts
Dyads and cocki pens
Workbooks Standardised scenario
Assignments Guidelines for dyads
Plenary discussions Individual workbooks
Brainstorming Individual assignments
Different view on the floor
Knowledge testing

Please Note: all Formative assignment to complied in POE

26