1. What does DPMO stand for?

Ans: Defects per Million Opportunities

2. Under which sampling method, every unit has equal chance of being selected?
Ans: Simple random sampling
3. If the average number of orders for raw materials was 100 and standard deviation was 5, what
percentage of the orders fall in the range of: 95 to 105?
Ans: 68%
4. Which element of a project charter deals with the improvement, the team is seeking to achieve?
Ans: Goal Statement
5. Which of the following is an example of poka-yoke?
Ans: “D” connectors in computers
6. We are introducing a new product. Which one of the following tools will be most useful in
minimizing problems?
Ans: Failure Mode and Effect Analysis (FMEA)
7. In the regression equation y = a + bx, “y” increases with “x” in all cases:
Ans: If b is positive
8. An organization wants to monitor the number of defective bolts it is producing. It examines a lot
of 100 bolts for a period of 20 days. Which of the following control chart should it create?
Ans: np-Chart
9. A sample that will lead to incorrect conclusions about the population and which will not be
representative of the population is:
Ans: Biased
10. Which of the following is not a data set shape?
Ans: Top Skewed
11. An organization wants to analyze the sales figures for a year. The sales show peaks during the
month of December. The month of December sees the festival of Christmas celebrated all over
the world. Which of the following team can correctly describe the sales figure for the month of
December?
Ans: Social causes
12. In which year did Motorola win the Malcolm Baldridge National Quality Award?
Ans: 1988
13. What is the purpose of a hypothesis test?
Ans: To statistically validate whether the observed difference between two sample means is real
or not
14. Which of the following tools is used to prioritize customer requirements?
Ans: KANO Model
15. In six sigma methodology the concept of customer is applicable to:
Ans: Both Internal and External customers
16. For a six sigma Process what will be the value of Cpk?
Ans: 2.0
17. When we have many categories of defects, which category of defects should we choose first to
solve?

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 Ans: A category that has maximum impact on customer satisfaction
18. Who sets SMART objectives for six sigma teams?
Ans: Apex Council
19. In a six sigma process, the expected defect level is below:
Ans: 3.4 DPMO
20. A company that sells shoes online has three regional shipping centers. Each shipping center uses
a different computer system to enter and process orders. The company wants to identify the
most efficient computer system and use that computer system at each shipping center. Which
of the following tests should be used?
Ans: One way ANOVA
21. In which of the following cases will you FAIL TO REJECT null hypothesis?
Ans: P value = 0.000
22. In hypothesis testing what does P value signify?
Ans: Probability of H0 to be false
23. In a regression analysis, what is R-sq?
Ans: Amount of the variation in y explained by the regression line
24. Special cause variation is :
Ans: Nonrandom and sporadic
25. Which of the following is the key responsibility of a process owner?
Ans: Provide resources and helps resolve conflicts
26. What is an operational definition?
Ans: None of the above
27. Which of the following is not a key element of a project charter?
Ans: Cause benefit analysis
28. A problem statement must contain all the following information EXCEPT?
Ans: An indication of the benefit to the organization by solving the problem
29. Process baselining involves:
Ans: Measurement of current baseline process capability
30. The most recommended method for collecting VOC is:
Ans: Survey
31. An organization expects to derive a net income of $14,500 on a total investment of $210,000.
Calculate the ROI% for the organization:
Ans: 6.9%
32. The ability of a measuring instrument to detect the smallest unit of change in measured value is
called:
Ans: Sensitivity
33. The defect level in a 4 sigma process would be:
Ans: 6,210 PPM
34. Lean six sigma is a structured methodology for:
Ans: All of the above
35. In FMEA, which of the following values is used to determine priorities for preparing action
plans?

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 Ans: RPN
36. In the regression equation y = b0 + b1x, “x” is referred to as the:
Ans: Independent variable
37. If one commits the mistake of misinterpreting a common cause as a special cause, which of the
following will happen?
Ans: Shift of mean
38. What is the range of values taken by coefficient of correlation -r?
Ans: -1 to +1
39. What do the letters RACI stand for in a RACI chart?
Ans: Responsible, Accountable, Consulted, and Informed
40. Which of the following is the most common measure of variability in a data set?
Ans: Standard Deviation
41. What do letters SIPOC stand for in SIPOC?
Ans: Suppliers, Inputs, Process, Outputs, Customers
42. For a centered normal distribution which of the following statement is true?
Ans: Cpk = Cp = 1
43. What does the Japanese word Seiri refer to ?
Ans: Sort out
44. Which of the following is a commonly accepted p-value or alpha risk?
Ans: 0.05
45. Who out of the following is credited with being the creator of the concept “six sigma” at
Motorola?
Ans: Bill smith
46. If you can squeeze six standard deviations in between process average and customers
requirements, then what percentage of opportunities meets customer requirements?
Ans: 99.99967%
47. Which of the following techniques is used to brainstorm on ideas on related topic to unblock the
thought process?
Ans: Analogy
48. What is a value system?
Ans: The flow of activities, information and material, required for completing the process of
delivering a product / service to a customer from order receipt to order fulfillment
49. An economist wanted to determine if the monthly energy costs of families in Boston have
changed from the previous year when the median monthly cost was US $250. The economist
formed a random sample of 29 families and recorded their energy costs for the current year.
The economist decided to use One-Proportion Test to test the data. Was the choice of test
correct?
Ans: No
50. Which of the following tools can be used for prioritizing VOC?
Ans: Affinity Diagram

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 1. Under what conditions is two sample test applied? Both sample sizes are less than 30 and when each
population exhibits normal distribution; Hence all of the above

2. When deciding on type of hypothesis test to be performed on variable data, the “t” test can be used
when: The sample size has less than 30 observations

3. Which elimination technique focuses on error prevention?: Poka-yoke

4. Lean six sigma is a structured methodology for: All of the above i.e. elimination of waste reduction of
process variability Improvement in a process performance

5. The formula to calculate the potential process capability (Cp) is: (USL-LSL)/6

6. A six sigma team identified that a production process produced products in a greater quantity than
was needed. What type of waste did the Six Sigma team identify? Over production

7. A team wants to see if there is any relationship between ambient temperature and viscosity of a
material. What type of tool would you use? Chi square

8. When a process is well under control: Cp>1

9. Which of the following tools can be used to monitor the new process performance: SPC Charts

10. Which of the following techniques is used to brainstorm on ideas on related topic to unblock the
thought process? Brain writing

11. Which is the most appropriate chart to use in case of variable data with subgroup size larger than 8?
X bar S-chart

12. Which do letters SIPOC stand for in SIPOC? Suppliers, Inputs, Process, Outputs, Customers

13. When the process limits are greater than the customer specification range, which of the following
actions is appropriate: Reducing the standard deviation

14. A process which is used to divide a large group of data into smaller, logical categories for analysis is
called: Segmentation

15. Which control chart, out of the following, should be used for a sample of continuous data? I-MR
Chart

16. The term “metrics”: An evaluation method

17. In Hypothesis testing: Probability of Ho to be true

18. What is the range of values: -1 to +1

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 19. Which of the following tools can be used for prioritizing VOC? Affinity Diagram

20. The knee joint replacement: Knee joint replacement causes nerve damage

21. What is the popular TAG LINE used for Lean: War on Waste

22. For a centered normal distribution : Cpk=Cp=1.33

23. Why is cause and effect analysis done: To brainstorm and logically organiza possible causes for a
specific problem or effect

24. What does the Japanese word Seiri refer to: Systematic Arrangement

25. Which of the following is the key responsibility of a Process Owner: Provide resources and helps
resolve conflicts

26. If one commits the mistake: Shift of mean

27. Which of the following is the key responsibility: Provide resources and helps resolve conflicts

28. An organization decides to divide its: Stratification

29. What does a pattern depicting: Process is tending to be out of control

30. What type of waste can be attributed to the : Waiting

31. Under what conditions is two sample-: When two random independent samples are drawn

32. The variation in measurements obtained: Repeatability

33. A process is said to be stable when: It is in control

34. A manufacturing company: 0.0375

35. Which of the following tools is used: Kanban

36. The causes that are beyond the control of the: Common Causes

37. A sample that will lead to : Biased

38. What is the purpose of a hypothesis test: To statistically validate whether the observed difference
between two sample means is real or not

39. Who sets SMART objectives for Six

Black Belt

40. We are introducing a new product: Failure Mode and Effects Analysis(FMEA)

41. What do the letters RACI : Responsible, Accountable, Consulted and Informed

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 42. For a Two-Sample t-Test, : Fail to reject null hypothesis

43. Process baselining involves: Measurement of current baseline process capability

44. Which of the following is an example: Takt Time

45. There are 40 opportunities for defect: 10000.0

46. Which of the following is the key responsibility of a : Provide resources and helps resolve conflicts

47. An economist wanted to determine if the monthly energy: No

48. The Knee joint replacement procedure: Knee joint replacement causes nerve damage

49. A Problem Statement must contain all the : Hint of the solution or the cause

50. In the regression equation y=a+bx: If b is positive

51. An automobile manufacturing company wants to calculate: 504.0

52. Which of thee following captures reworked units in a process: Rolled Throughput Yield

53. In six sigma methodology the concept of customer is applicable to: Both Internal and External
Customers

54. An improvement strategy for mistake-proofing to: Poka-Yoke

55. The TIMHWOOD concept is associated with: Waste Identification

56. What is an variability operational definition: It is the definition of the terms in the measurement
method

57. Which of the following is the most common measure of: Standard Deviation

58. A process is said to be stable when: It is in control

59. What type of waste can be attributed to the following scenario: Waiting

60. Which of the following tools can be used to monitor the new process: SPC Charts

61. What is type I error: It is the error of rejecting null hypothesis when it is true

62. For a two-Sample t-test, the reported p-value: fail to reject null hypothesis

63. Which of the following tools can be used to monitor the new process performance: SPC Charts

64. The Six Sigma framework for new process/new product: DMADV or DFSS

65. Which of the following flowcharts enables us to assign responsibility for: All of the above

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 66. A value-Added Activity is an activity: The Customer is willing to pay for

67. What does FMEA stand for: Failure Mode and Effects Analysis

68. We are introducing a new product. Which one of the following tools will be most useful in
minimizing problems: failure Mode and Effects Analysis (FMEA)

69. Manually moving stock to staging area: Waste of Motion

70. What is the most appropriate chart to use in case of : X bar S-chart

71. Which of the following statements is/are true for a normal distribution: (i), (ii) and (iii)

72. A manufacturing company produced certain number of items: 0.03375

73. In the regression equation y = b0+b1x, “x” is referred to as the: Independent variable

74. Cause and Effect or Ishikawa diagram is also : Fish Bone Diagram

75. Under which sampling method, every unit: Simple random sampling

76. What is the first step in process management system: Documentation

77. Which is the test to be used when you want to: 2 Proportion test

78. Which of the following is not a measure of dispersion: Median

79. Why is Cause and Effect Analysis done: TO brainstorm and logically organize possible causes for a
specific problem or effect

80. A control chart is used to: Detect non-random variation in processes

81. The most recommended method for collecting VOC is: Face-to-Face Interview

82. Which of the following is not a solution technique: One-way ANOVA

83. Which of the following tools enables one to identify within and between subgroup variations: Box
Plot and Whiskers Chart

84. What is the popular TAGLINE: War on Waste

85. In a regression analysis, what is R-sq?: Amount of the variation in y explained by the regression line

86. Which of the following is NOT a key element of a Project Charter: Cause Benefit Analysis

87. Which element of a project charter with the improvement, the team is seeking: Goal statement

88. The term “metrics” most : An evaluation method

89. Which of the following tools is used to prioritize customer requirements? : KANO Model

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 90. What is the range of values taken by Coefficient of Correlation – r ? : -1 to +1

91. What does a pattern depicting six points in a row, all increasing or all decreasing, but still: Process is
tending to be out of control

92. Who out of the following is credited with being the creator of the concept “Six Sigma” at Motorola:
Bill Smith

93. Which of the following tools can be used for prioritizing VOC?: Affinity Diagram

94. For a Six Sigma process what will be the value of Cpk: 2.0

95. Which of the following is NOT a key element of a Project Charter: Cost Benefit Analysis

96. A study of Control Charts revealed that a stable Process: Process is stable, but not capable

97. Fulfilling which type of customer needs is: Functional

98. An organization wants to analyze the sales figures for a year. : All of the above

99. Which of the following tools is used to reduce the lead time for a product : SMED

100. The objective of Measurement System Analysis (MSA) : All of the above

101. An organization wansts to monitor the number of defective bolts it is producing. It examines a lot
of 100 bolts for a period of 20 days. Which of the following control chart should it create? :

102. Which element of a project charter deals with the improvement, the team is seeking to schieve:
Problem Opportunity

103. The manager of customer service wants to : Stratified random sampling

104. Which of the following histograms display two peaks: Bimodal

105. If the call handling time increases with the: Between 0 and +1

106. When we have many categories of defects, which: A category that has maximum impact on
customer satisfaction

107. Which of the following is the correct interpretation of the term “AS-IS” Process Mapping: As
informed by one of the key team members

108. If you can squeeze six standard deviations in between process average and customer’s
requirements. : 99.73%

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