KẾT QUẢ BÀI LÀM

Unit: BÀI KIỂM TRA 1- KNTH 1

Name: Võ Quang Hùng
Account: av25.4b2043
Email: voquanghung9999@gmail.com
Start: 19/02/2019 8:02:26 PM
End: 19/02/2019 8:33:16 PM
Câu hỏi: 

Câu 1: Read the instruction carefully and do the required task

PART 1: What would you say?

What would you say in these situations? Write down the exact words you would use.
The first is done for you as an example. You can write your answers or use a
microphone to record your voice; then, submit your answers.

1. The customer service managers, Mrs Hanson, doesn’t know Linda Morris, the new
export clerk.

Mrs Hanson, I’d like you to meet Linda Morris. She’s our new export clerk.

2. A colleague introduces you to a new staff member. “I’d like you to meet Lauren
Edwards, our new finance officer”.

3 Your boss says to you, “This is Tony Watson. He’s visiting us from Canada.”

4. Your visitor looks thirsty.

5. You have an appointment with Mr Smith. You arrive at his office and the receptionist
asks, “Can I help you?” 

6. A visitor arrives after travelling a long distance to see you.

7. You’ve been introduced to someone by name, but later in the conversation you can’t
remember the person’s name.

8. It’s time for you to leave. You look at your watch and realize that it’s later than you
thought.

PART 2: Letter writing

You work for a Mexican company:

Intermex S.A.
Lucio Blanco No.441
02400 Mexico, D.F.
Mexico

1. You produce telephones 

2. You export to Australia
3. You want to export to Asia 

With reference to the letter in 2.8, write a letter to:

Singatech
25 River Valley Road
Singapore 0924

PART 3: Write a description of your own department.

Here is an example: 
I work in the Accounts department. I am responsible for organizing the wages each
month. There are eight people in my department including the Accounts manager. Our
department is on the second floor...

Here are some useful sentence structures:

To be in charge of .....

Ex: I am in charge of the accounts department. 

To run .....

Ex: I run my own small business. 

To be responsible for .....

Ex: I am responsible for the invoices which go in and out of our office.

To deal with .....

Ex: I deal with new employees. 

 Part 1: 2. A colleague introduces you to a new staff member. “I’d like you to meet Lauren
Edwards, our new finance officer”. --> Hello, my name is Lan. Nice to meet you 3 Your boss
says to you, “This is Tony Watson. He’s visiting us from Canada.” --> I am very glad to see you
4. Your visitor looks thirsty. --> I suppose you are thirsty. Would you like a glass of juice? 5. You
have an appointment with Mr. Smith. You arrive at his office and the receptionist asks, “Can I
help you?” --> I have an appointment with your boss, Mr. Smith 6. A visitor arrives after traveling
a long distance to see you. --> Nice to see you. For a long distance, you are tired, aren't you? 7.
You’ve been introduced to someone by name, but later in the conversation, you can’t remember
the person’s name. --> Oh, I am sorry. I forgot your name. 8. It’s time for you to leave. You look
at your watch and realize that it’s later than you thought. --> Time is so fast. It's later than I
thought. I have to leave. Part 2:
To: Singatech
25 River Valley Road
Singapore 0924
Dear Mr. Alex,
Wish you and your team are doing very well My pleasure is to introduce myself, I am Hung -
sales executive from AT Co in Mexico.
We are leading supplier focusing on telephones with many years experienced. We have been
exporting to many markets worldwide, especially to Singapore - your market. Luckily, we have
gone through your website and found that your company also work in the same field like us.
We would like to introduce you our telephones, the new smartphone. Our telephone is made
from Mexico totally. Our quality specification are as below:
Size 138 mm x 67mm x 6.9mm
Camera description: 12MP back and 7 MP front camera
Weight: 124g
Sim: nano sim
System: Android which is available for download from Google play store
It also supports Wifi and 3G Base on good quality items, we offer 400US dollar for its price.
We hope that we could have a chance cooperating together in the future. We always consider
your company as a mutual partner for long term business. Hopefully, we could start the win-win
relationship very soon.
Please do not hesitate to let us know if you have any concern or unclear. Thanks for your
attention and much appreciate for your favorable reply.
Best regards,

Mr. Hung 
Part 3: I work in the oncology hospital. I am responsible for overseeing a patient's care from the
cancer diagnosis through the course of the disease. My role includes the following: 1. Explaining
the cancer diagnosis and stage to the patient. 2. Discussing al relevant treatment opinions and
the oncologist's recommendations 3. Delivering high quality, compassionate care 4. Helping the
patient manage cancer - related pain and other symptoms or treatment side effects A person
with cancer is often treated by a team of oncologists who specialize in different areas of
oncology. This approach is helpful because cancer treatment frequently involves a combination
of surgery, chemotherapy and radiation therapy. Our apartment is one-second floor, block B.
We work in chemotherapy. We treat patients who are in the end stage of cancer - metastatic or
recurrent cancer. It is 1000 to 1500 patients who are treated by us.

Knth 1 – 2

Câu 1: Read the instruction carefully and do the required task

PART 1: Put the following conversation into order.

1. Yes, could you ask Ms Hoang to call me back? We had some problems with the last
delivery.

2.Could you tell me which department she works in?

3. Thank you.

4. It’s Alana Hudson from North Brighton Plaza. I’d like to speak to Ms Hoang, please.

5. I’m afraid she’s not in today. Would you like to leave a message?

6. Good afternoon. Depsi Drinks Incorporated. How can I help you?

7. Yes, she’s in After-sales.

8. Certainly. That’s Alana Hudson, from North Brighton Plaza. Right, I will ask Ms
Hoang to call you back when she comes in tomorrow.

PART 2: Complete the following conversation by answering the customer’s questions. 

Sales assistant: May I help you?

Customer: Yes, I’m looking for a watch.

Sales assistant: Well, here we have our digital watches. They’re popular with the young
people.

Customer: Oh, how much does the green one cost?

Sales assistant: (1.)___________________________

Customer: That’s a little expensive. What’s it made of?

Sales assistant: (2.)___________________________

Customer: Does it come in any other colours?

Sales assistant: (3.)___________________________

Customer: Does it come with a warranty?

Sales assistant: (4.)___________________________

Customer: Can you tell me about it?

Sales assistant: (5.)___________________________

Customer: I’m still not sure. It’s a little expensive.

Sales assistant: (6.)___________________________

Customer: O.K. I’ll take it. 

PART 3: In this email, Mr Lee responds to Professor Hoang’s complaint on the

damaged books. Read the email and answer these questions: 

a) Who will pay the costs of replacing the books?

b) Why does Mr Lee ask Professor Hoang to keep the damaged books?

c) Who does Mr Lee think is responsible for the damage?

d) How will Mr Lee try to get compensation?

e) Which words or phrases in the email have these meanings?

1. to give a document to somebody for consideration

2. without exception

3. money paid to somebody because of damage

4. to check something carefully

From: cavendish@hkg.com
Subject: Order DOA/149/HVM
Date: 01 March, 2006 08:24:36 GMT+06:00
To:namhoang@ud.edu.vn 
Dear Professor Hoang 
Thank you for your email dated 28 February. I was to sorry to hear about the water
damage to the books, and will arrange for replacement copies to be sent free of charge
by Federal Express, and advise you of the details tomorrow. 
With regard to the damaged books, there is no point in returning them, but would you
please keep them for a few days in case Federal Express wish to inspect the damage. I
will submit a compensation claim to them shortly. 
Please accept my apologies for any inconvenience caused. We use Federal Express
almost exclusively for distribution and rarely have any problems. 

Yours sincerely

Samuel Lee
Sales Manager
Cavendish Publications

Trả lời: Part 1: 1.Good afternoon. Depsi Drinks Incorporated. How can I help you? 2. It’s
Alana Hudson from North Brighton Plaza. I’d like to speak to Ms. Hoang, please. 3.
Could you tell me which department she works in? 4. Yes, she’s in After-sales. 5. I’m
afraid she’s not in today. Would you like to leave a message? 6. Yes, could you ask Ms.
Hoang to call me back? We had some problems with the last delivery. 7. Certainly.
That’s Alana Hudson, from North Brighton Plaza. Right, I will ask Ms. Hoang to call you
back when she comes in tomorrow. 8. Thank you. Part 2:
Sales assistant: May I help you?
Customer: Yes, I’m looking for a watch.
Sales assistant: Well, here we have our digital watches. They’re popular with the young
people.
Customer: Oh, how much does the green one cost?
Sales assistant: (1.)2 thousand dollars.
Customer: That’s a little expensive. What’s it made of?
Sales assistant: (2.) It is made of steel that's not rusty.
Customer: Does it come in any other colours?
Sales assistant: (3.)We have white, green, gray and black in color.
Customer: Does it come with a warranty?
Sales assistant: (4.) This watch has a two-year warranty on it.
Customer: Can you tell me about it?
Sales assistant: (5.) It is authentic, water resistant 10 ATM. In 10 ATM water resistance,
you can swim all day.
Customer: I’m still not sure. It’s a little expensive.
Sales assistant: (6.) I think it is not expensive. Especially this green watch is only one in
my store.
Customer: O.K. I’ll take it.

Part 3: a) Who will pay the costs of replacing the books? --> Federal Express. b) Why
does Mr. Lee ask Professor Hoang to keep the damaged books? --> Because of
profession Hoang's inconvenience, Mr. Lee asks him to keep the damaged book c)
Who does Mr. Lee think is responsible for the damage? --> He thinks Federal Express
is responsible for the damage. d) How will Mr. Lee try to get compensation? --> He will
submit a compensation claim to them shortly e) Which words or phrases in the email
have these meanings? 1. to give a document to somebody for consideration = submit 2.
without exception = exclusively 3. money paid to somebody because of damage =
compensation 4. to check something carefully = inspect