MON VIET CHUYEN DE (WBC01)

UNIT 3: ENQUIREMENTS
1. Here are some notes you have written about emails you have to send. Change your notes into one or two
sentences using business language. The first sentence has already been started.
Example:
Get catalogue / price list of DVDs from Music World
- Would you please supply your current catalogue and price list of DVDs?
1. Get catalogue/price list from Apple Computers - particularly laptop models
Would you kindly
2. Find out about Business English syllabus and course fees at Victoria College next year
I am enquiring about
3. Need brochure and size/weight of Trojan mountain bike, Junior model
I would like to know
4. Check discount for order of 500 Nokia 3100 mobile phones
Our order would be for
5. Saw advertisement in Home Living April 2006 for Wonder Kitchens Ltd. Find who their distributor is in
Vietnam
With reference to
6. Get CIF Hanoi prices from A&B Trading and how they want payment
Please let me know
7. Tell Britex we must have delivery before 30 September - urgent reply needed
We would appreciate
8. Email Peter Hobbs, International Merchants - advise him I met Mrs Benjasiri from Thai Trade
Commission at business seminar in HCM
I recently met
9. Advise Mr Hassan we can meet next time he’s in Hanoi
We would be pleased to arrange
10. Let Mr Harya know we can send samples for approval
We will be pleased

Answer

1. Would you kindly supply your current catalogue and price list from Apple Computers? We are particularly
interested in laptop models suitable for us.
2. I am enquiring about "English for Business" course at Victoria College next year? Would you please send
me details of the syllabus and course fees for new students?
3. I would like to know if you have brochure that gives technical information about Trojan mountain bike. I
am particularly interested in the size and weight of the Junior model
4. Our order would be for discount of 500 Nokia 3100 mobile phones
5. With reference to your advertisement in Home Living 2006, I note that you will be offering intermediate
and upper intermediate detail information about your products. Would you please let me know who the main
distributor in Vietnam will be?
6. Please let me know CIF Hanoi prices and mode of payment of A&B Trading!
7. We would appreciate an urgent reply, as delivery is required before 30 September.
8. I recently met Mrs Benjasiri from Thai Trade Commission at business seminar in HCM. Hen mentioned
that international Merchants were interested in suppliers of 100% cotton clothing for children.
9. we would be pleased to arrange an initial meeting in Hanoi during your next visit.
10. We will be pleased to provide some samples of our finished goods for your approval.

2. Mr Nguyen Minh Tuan is the Sales Manager of Vinacorp. He has written some notes about a letter he must
write. Read the notes carefully and then compose an appropriate business letter that deals with each subject in
the correct, logical order.
20/3/2007
- Write to: Janet Foster, Regional Director, Pacific Traders Pte Ltd, 24C Blair Road, Singapore 089920
- Introduce Vinacorp - send brochure.
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- Find out when she's next in Vietnam
- Met Bob Saunders of Singapore Development Corp at international business forum in HCM last week. He
mentioned that Pacific Traders were interested in suppliers of 100% cotton clothing for children.
Answer
Vinacorp
23th July, 2007
Ms. Janet Foster
Regional Director
Pacific Traders Pte Ltd
24C Blair Road
Singapore 089920

Dear Ms. Foster,

I recently met Mr Bob Saunders of Singapore Development Corp at International business forum in Ho Chi
Minh city last week. He mentioned that Pacific Traders were interested in suppliers of 100% cotton clothing
for children, and I am therefore writing to introduce my company.

Vinacorp operates three production plants, and supplies high quality articles of clothing for children in
Vietnam. At present, we have no business arrangements in Singapore, but we are keen to expand our market.

I will be pleased to provide our brochure for your approval, together with any other information you may
require about Vinacorp. You might also wish to visit our website. We would be pleased to arrange an initial
meeting in Vietnam during your next visit.

Please do not hesitate to contact me if I can be of further assistance. I look forward to hearing from you.
Yours sincerely
Nguyen Minh Tuan (Mr)
Sales Manager

UNIT 6: COMPLAINTS
Note: You can choose only one of the following tasks to do.
I. Your company has received an email order from Luke Carling of Carling Enterprises.
The email address is: lcarling@carling.co.au
The order reference is: LC/10-V1922
Use your imagination to create your company's product and your job title. Then send an email (create an
appropriate address) acknowledging the order but going on to say that cannot meet the deadline stated by Mr
Carling. Offer an explanation and propose a later date.
II. Your company has just received a delivery of goods from an overseas supplier. Send an email to Mr A.
Boonsari of Regal Exporters (the supplier) - aboonsari@regal.co.th
Use your imagination to create:
a) an order number
b) the product involved
c) your job title
Then go on to write a complaint about a problem that has occurred with the shipment and say what you
would like Mr Boonsari to do in order to rectify the problem.

Answer

From: hongmydtbd2@gmail.com
Subject: Order FFM/201/MTM
Date: 15th October, 2010 09:20:35 GMT+07:00
To: aboonsari@regal.co.th
Dear Mr A. Boonsari,

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I am writing to advise you that my order ref. FFM/201/MTM was delivered by TNT Shipment Co. this
morning in a damaged condition. The corner of one carton was split, which had allowed water to enter. As a
result, all of goods in carton number 8 are wet, are stained and unusable.
Would you please send replacement a carton as a matter of urgency, and advise me of the shipping details.
Please let me know if you wish the damaged goods to be returned.
I look forward to hearing from you as soon as possible.
Yours sincerely
 
My Nguyen Hong
Dept of Purchasing
Metro Cash&Carry Danang

UNIT 8: MISCELLANEOUS CORRESPONDENCE

Note: You can choose only one of the following tasks to do.
I. You are an employer. Imagine that your company has a job vacancy and use your imagination to:
a) give the vacancy a job title
b) write a brief description of the responsibilities the job involves
Then go on to compose a CV for an applicant who would be a good candidate for the job.
II. You work for an airline (not Vietnam Airlines!) but have decided to return to university to complete an
MBA. You have enjoyed your work and genuinely regret leaving.
Use your imagination to create:
a) your boss's name and title
b) the company's name and address
c) your job title
Then go on to write a suitable letter of resignation to your boss. Don't forget to ask for a reference.
Answer
SENIOR SALES MANAGER
* Job Objective:
Responsible for the development and performance of all sales activities in assigned market. Staffs and directs
a sales team and provides leadership towards the achievement of maximum profitability and growth in line
with company vision and values.
* Responsibilities:
• Establishes and directs sales team.
• Develops business sales network and sales strategy for the market that ensures attainment of company sales
goals and profitability.
• Responsible for the performance and development of the Account Executives.
• Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
• Initiates and coordinates development of action plans to penetrate new markets.
• Assists in the development and implementation of marketing plans as needed.
• Conducts one-on-one review with all Account Executives to build more effective communications, to
understand training and development needs, and to provide insight for the improvement of Account
Executive’s sales and activity performance.
• Provides timely feedback to senior management regarding performance.
• Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing
and approval, while striving to maintain maximum profit margin.
• Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives.
• Controls expenses to meet budget guidelines.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are
communicated and implemented within the team.
• Recruits, tests, and hires Account Executives based on criteria agreed upon by senior management
* Requirement:
• Minimum 5 years sales experience at FMCG especially in coffee business field.
• At least Degree holder on related field.
• Possess excellent English oral and written skills. In addition, solid negotiation, sales & judgment skills.
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Name My Nguyen Hong
Address 75 Nguyen Khuyen, Lien Chieu dis., Danang, Vietnam
Home telephone no 05113 768901
Mobile telephone no 0905 112233
Email hongmydtbd2@gmail.com
Date of birth 01/11/1976
Nationality Vietnamese
Languages English (fluent)
Education and qualifications
Danang Economic College
MA of Business Administration
1994 – 1998 full-time
Phan Chau Trinh high school
Year 12 completed
1991 – 1994
Employment History
January 2005 – present Sale&Marketing Manager
AT&T Ltd. Co,
Responsible for all operations of representative offince in Vietnam.
Including: sales – marketing, customer managing, supplier and partners.
October 1998 - December 1999 General Manager Assistant
Responsible for scheduling work of GM, control all contracts, contact
with partners and jobs of secretary.
Computer and office skill
Microsoft Office Expert
Microsoft Frontpage Competent
Photoshop Expert
Corel Draw Competent
Hobbies Table tennis, singing, swimming, cooking and reading.

UNIT 12
I. You have been asked to complete some contract clauses. Fill in the blank spaces by using the correct words
from the list below.
3. Price, Payment Conditions
3.1. The purchase price shall be determined in (1) .... accordance........ with the purchase order and shall be
understood delivered (2) .... FREE ON........ BOARD unless provided otherwise. The purchase price shall be
inclusive of all costs of packaging unless the agreed delivery term indicates otherwise.
3.2. Following delivery the (3) .... Seller........ shall issue an invoice in accordance with the purchase order
and these (4) ...... concessions...... of purchase. The invoice shall indicate the order number.
3.3. Unless otherwise agreed the following (5) .... formula....... shall apply: All (6) ....... claims.... from the
Seller for completed purchase orders shall be paid as agreed upon by parties, provided that the following
(7) ....... agreements.... be annexed: the proof of delivery or bill of lading as well as the inspection report duly
filled in, in accordance with Buyers procedural rules regarding quality control standards as specified in the
Buyer Quality Control Instruction, and (8) ..... confirming..... that the quality of the goods is (9) ......
approved..... to the Buyer. An invoice will not be paid before receiving the respective proof of delivery or bill
of (10) ..... lading...... as well as the inspection certificate and any other documents as required and specified
in the relevant Purchase Order at Buyer’s offices.
II. House rental contract: You have been asked to complete some clauses for a house rental contract. Fill in
the blank spaces by using the correct words from A, B, C, or D.
The lessor’s responsibilities
a) To lease the house and (1) .... facilities....... to the lessee from the date of validity of the contract.
b) To provide the lessee with exclusive use of the rented property
c) To repair on time any degradation or faults in the house at the lessee’s (2) .... request.......
d) To (3) .... notify....... the lessee of the regulations concerning temporary residents
The lessee’s responsibilities
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a) To pay the rental amount on time
b) To use the house in accordance with its (4) ...... construction...... If the lessee wishes to effect repairs or
improvements to any part of the house, the lessee must obtain approval from the lessor and comply with the
regulations on construction in Vietnam.
c) To take full responsibility for damage or loss of facilities, furniture and other property of the lessor,
d) To (5) ...... abide by...... the regulations on protection of the environment and the regulations on public
order and security in the residential zone.
e) The lessee is not (6) ..... abide by....... to transfer the lease or sub-lease the house.
f) To notify the lessor of intention to terminate the contract at least 30 days in advance.
Both parties agree to the following:
a) To abide by this signed contract.
b) To refer any (7) ..... disruptions....... or violations that arise from the contract to the Department of Natural
Resources and Environment of (name of city) for (8) ....... contravention..... and resolution. If either party is
not satisfied with the resolution of the Department, the matter may be referred to the court for resolution.
The contract will be terminated
- On the (9) ..... last....... date of the contract
- If the lessee is expelled from Vietnam or if the enterprise’s licence of operation is withdrawn
- If so (10) ...... effected...... by the Department of Natural Resources and Environment, or by the court.

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