All India Test 2021

Maruti Suzuki India Ltd. Recruitment

Overview
We at Maruti Suzuki ensure that our AITs get the necessary inputs in terms of Technical
Knowledge, Managerial Development, cross functional experience and in depth functional
exposure in order to develop domain expertise & equip them to perform their roles and lay the
foundation for their growth. AITs undergo training for a period of 1 year after which they join
they are promoted to the role of Assistant Manager.

This is the car company that leads the Indian auto industry and defines the way
India drives on the quality and competence of its people.

If you've got the drive, we've got the wheels!

The below mentioned career tracks are available to AITs at MSIL –

1. Production Cluster (Gurgaon or Manesar) – Production Division, Production Engineering
Division, Maintenance & Utilities Division, Logistics Division.
2. Engineering & Quality Assurance Cluster (Gurgaon, Manesar or Rohtak) – Vehicle
Engineering Division, Quality Assurance Division
3. Sales Management & Service Management Cluster (Pan India Posting across Regional
Offices) – Service Management Division, Car Sales Management - True Value Division,
Parts & accessories Sales Management Division
4. Commercial Cluster (Gurgaon or Manesar or Delhi NCR) - Supply Chain Management
Division, Exports Dispatch Management Division

Please note that indicating functional areas does not ensure allocation of the same. MSIL
will assess your suitability, your career interests and map them with business
requirements and assign the career track for the AIT. Candidates are expected to be
flexible and open to any career assignment allotted to them by MSIL, in line with our core
value of Openness & Learning and Fast, Flexible and First Mover. Also please note that
locations mentioned are purely indicative and could be subject to change basis MSIL
business operations PAN INDIA.

I. PRODUCTION CLUSTER
Production Cluster comprises of two divisions:
 Production Engineering Division
 Production Division
 Maintenance & Utilities Division
 Logistics Division
Production Engineering Division

This division is responsible for setting up of new plants and modification of the existing facility to
produce vehicles as per the requirement of market. Production Engineering plans the process
and establishes the manufacturing set-up for transforming the designed product into a
manufactured commodity.

1. ENGINEERING
 Decides WHAT to produce: Design and Development of vehicle models

2. PRODUCTION ENGINEERING
 Decides HOW to produce: Design and Development of facilities for producing vehicles

3. PRODUCTION
 Produces as required: Produces to meet requirement (market demand)

Production engineering division is divided into different areas operating across multiple plant
locations. It carries out the entire project engineering for new models/modifications. Its role
includes designing of process to convert raw material to finished product as per the drawing,
process feasibility analysis using simulation software, preparing plant layout, selection of
equipment/supplier, Tendering process including technical and commercial evaluation, ordering,
installation & trials and handing over of facilities to production.

The entire range of engineering subjects can be applied to the vast arena of manufacturing set-
up here, starting from raw-material like Steel Coils, Ingots (of Aluminum), Plastics Pallets, etc.
being processed through different processes like Pressing, Welding, Painting, Injection Moulding,
Die Casting, Heat Treatment, Forging, Machining, Assembly, etc. to convert to finished product
or Vehicle.

Engineers here are exposed to working on both the technical & commercial aspects, interacting
with different departments (like Supply chain, Product engineering, Marketing, Production,
Finance, etc.) within MSIL, in addition to Suppliers, SMC engineers, etc. They will be exposed to
a wide variety of work & environment from working on shop-floor with workers to
technical/commercial discussions with CEO of manufacturers.

They will be given various opportunities to visit manufacturers within & outside country and can
keep abreast with technological developments across the globe.

This set-up presents different challenges in terms of design versus constraints, deadline versus
quality of job, which will use the technical basics of an engineer accompanied by optimum
decision and risk minimization.

Thus, acting as a platform to nurture and hone skills, and to transform young engineers into
seasoned professionals.
 Production Division

Production is where the necessary resources for the company are manufactured at a pace which
was unimaginable a decade back. There is a car rolling out of our plants every 10 seconds with
quality levels ranging above 90%. This kind of feat needs high level of co-ordination and
dedication to the job which is repeated every day at work.

Production encompasses of working in functions ranging from Vehicle assembly, Casting and
Engine Assembly, Production Engineering, Facilities and Plant Maintenance, Materials
Management, In-plant and Inter Plant Logistics.

Four Pillars, Safety, Productivity, Quality, & Cost act as our guiding principles and it is the people
who help us maintain the leadership position in the Indian Automobile market. Competition,
which has been the fostered culture in our organization, makes us stronger and helps in
sustaining the leadership position.

It is not just the technical expertise which you shall put into use, but also the analytical skills and
smartness of managing people which shall be tested on a daily basis. It is the highly electrifying
need of the Production Business Vertical which keeps us on our toes always. This set-up will
present different challenges in terms of design versus production constraints, demand versus
resources, and deadline versus quality of job, which will test the technical basics of engineers
along with their ability to optimize resource utilization, and risk mitigation.

It is the continuous improvement in the systems and enabling the operator in every respect to
produce the best quality vehicle is what is expected out from a fresh engineer who joins us.

II. ENGINEERING AND QUALITY ASSURANCE CLUSTER

Vehicle Engineering Division

Engineering vertical is responsible for design and development of new models for India and other
export countries. The involvement of Engineering in model development cycle starts right from
the concept stage. The vehicle concept and features required are frozen based on Market
requirement, future customer need analysis and competition scenario.

Planning team lays down the detailed schedule of the project and targets are assigned to
different teams for Quality, performance and cost. The styling and modeling teams prepare
various sketches for both interior and exterior and prepares clay models for management
approval. After styling approval, design engineers then design the parts & systems and verifies
them against quality and performance parameters. High end software platforms are utilized for
design, CAE, CFD, and project management. . Engineers work with national and international
suppliers with high technology competence to decide the manufacturing process at an optimum
cost and meeting the quality requirements.
The designs are validated virtually as well as on physical prototypes at our World Class R&D
Center at Rohtak. Their role is critical, as they just not only test the components/vehicle using
instruments, but also conduct subjective analysis to understand the elements like noise &
vibration, and the performance in Indian conditions.
Coming at a very young age, engineers need to hone their technical skills over 2-3 project cycles,
working handson, learning the basic and advanced product, material, and manufacturing
technologies. Engineers are exposed to working on new products, and at times teaming up with
Suzuki engineers in Japan. Engineers work with challenging targets which provide them an
opportunity to come out with innovative solutions that improve quality, performance and reduce
cost. The innovative concepts thus developed are patented, which is the greatest pride for any
engineer. Opportunities are provided to present design innovations & engineering knowledge at
international forums, visit Global auto shows and technology centers to expand their horizons.

The various divisions in the Engineering vertical are:

 Power Train Design, Development & Testing,
 Electrical & Electronics Design, Development & Testing,
 Body & Interior Design, Development & Testing,
 Chassis Design, development & testing,
 Product Planning, styling, Modeling & Layouting
 CAE & Vehicle testing
 Product costing, benchmarking and Prototype
 Technical Administration.

R & D at MSIL is growing rapidly and Maruti is investing in new products, people, technology and
facilities to become a world class R&D center. The R&D facility at Rohtak houses a world class
test track which is one of the best in Asia. The Rohtak R&D facility will help Maruti Suzuki
engineers to Experiment, Develop & Test products and technologies for not only Indian markets
but for Global markets as well The Engineering Top Management right from the Executive
Director, Vice President and General Managers interact regularly with young people for
mentoring, both in a structured manner and otherwise. A world class R & D facility with
challenging opportunities awaits young engineers to be a part of The Maruti Story.

Quality Assurance Division

Quality is the key for success of any business. Quality Assurance (QA) Vertical is responsible for
ensuring Quality in Running Models & also work for development of new models which includes
testing of Components & Vehicles, Evaluation as per Indian and export market requirement. The
Engineers are involved in all the aspects of Quality of Products, Processes, and Systems. QA also
ensures that good Quality parts from our Suppliers are fitted on line to manufacture a defect free
car. Also ensures robust quality vehicles are delivered to our customers.
Market Quality Group ensures that Customer Vehicle Quality feedback is resolved in the shortest
possible time.
QA team proactively handles potential Quality issues. Technical Analysis of defects and
implementation of corrective measures ensure robust Quality. To improve the level of our
Suppliers, Quality Assurance also guides them to improve their processes, Systems and upgrade
the Quality of their parts. Quality Assurance has a strong capability to evaluate different materials
and failure analysis related to invisible defects. Also, Quality Assurance does control of Hazardous
substances in all the materials / parts used to manufacture Vehicles at MSIL to ensure Regulatory
compliance.

Engineers often work in Cross Functional Teams with members from other areas. Thus, being a
part of QA Vertical calls for hands on working, an innovative mindset, and ability to learn quickly.
Young engineers in QA upgrade their technical skills by learning about the Products, Processes,
Technologies and Systems. Engineers are exposed to working on new products and in handling
the Quality issues from both the Domestic and Foreign Markets and issues related to Suppliers
including overseas suppliers. Exposure includes dealing with Customers, Dealers, Suppliers, Plant
Production and handling System innovations.

Appropriate Internal and External trainings including trainings in Japan are provided based on
requirements.

Since maintaining & upgrading the Quality is complex activity, various QA areas deal with the
same:
 Market, In-house Plant Quality and Quality Systems
 New Model Vehicle Testing & Evaluation
 Regular Supply Part Quality and New Model Parts Development
 Vendor Up gradation
 Material Analysis

Each one of these areas is equally important for Maruti. A fresh engineer joins one of the above
based on his branch and the business requirements. Also there is a Policy of Job Rotation where
an engineer AITs cross functional exposure in the later stages of his career.

QA at MSIL is growing rapidly. A world class Test track and Test labs are being built to test a
vehicle for any kind of requirement. Learning opportunities abound and an open culture
encourages striving for growth and excellence. Besides work, participation in other activities like
Sport events, Quiz and Events coordination contributes to personality growth of an individual.
The QA top management regularly interacts with the young engineers for guidance, discussions,
and accepting their suggestions.

The unique opportunity of being a part of a world class quality company welcomes the young
engineers to Maruti.
III. SALES MANAGEMENT & SERVICE MANAGEMENT CLUSTER

As an AIT, the Service Management and Sales Management Cluster opens up the doors to fully
exploring the vast network of Maruti Suzuki. Spread across 19 Regional Offices, it provides the
perfect blend of technical knowledge and managerial aspects of business. Besides this the
opportunity to travel the country and explore even the farthest location is the kind of
adventurous profile any college pass-out would be willing to grab.

Service Management Division

Service Management Division is responsible for providing after sales support to customers in
India and other export countries through a vast Service Network. Entire service team is driven by
motive of “Creating Devoted Customers” by providing world class experience, near to their
proximity with value for money.

In Service Division there are five divisions:

 Service Network, System Development & Marketing.
 Service Training, Literature & Skill Development.
 After Service Technical & Warranty Support.
 Service Planning & Strategy – Arena & Commercial
 Service Planning & Strategy - Nexa

And Fourteen Departments:

 Network Development Nexa Channel
 MSIL Owned Workshop Channel & MASS Development
 Network Development – Arena & Commercial Channel
 Workshop Process System Development & Customer Satisfaction
 Service Training
 Service Manpower Training
 ITI Tie-Up & Skill Development
 Literature Development
 Technical & Customer Relations
 Warranty & Extended Warranty Administration
 Export Services & Technical Support
 Service Planning – Arena & Commercial Channel
 Service Planning – Nexa Channel
 Rural Service

Eighty percent of the Service Team is front runners posted in various Regional and Area Office
locations and will have opportunities to interact and guide our channel partners (dealers) in
various operations as per MSIL systems and processes. Understanding the ground level business
operation and taking business decisions jointly with the dealer principal, whose turnover is in
multi-millions, it will be really an enriching experience and learning for the field team. Techno-
commercial Field Team thus develops business, by providing continuous support and guidance
to Business Partners (Dealers) across the country to improve the services.
The export department is responsible for after sales support to Maruti Suzuki Export base in
Europe, Latin America, Africa, and Middle East.

Further, Service Technical Team works closely with Quality Assurance and Engineering teams for
product quality enhancement and thus in providing solution to various technical problems
reported by the field.

Strategy and Policies are made at the HO level and the Field Teams implement and provide
regular feedback for further improvisation. Extended Warranty, Pick-up and Drop, Emergency
Roadside Assistance, Maintenance Cost Protection, Maruti Care Apps etc. are part of the strategy
for enhancing customer convenience.

Kaizen, “Continual Improvement” is the success mantra for Service Division. We constantly
improve on integrating dealer networks, providing one stop and one time solution to customers
at our workshops by creating “Value for Space” for our customers. We are pioneers in using
advanced technology likes tablets for opening a Job Car, RFID based vehicle tracking system,
mobile applications, etc. Delighting customers and creating devoted customers is an uphill task.
Scaling this uphill task by providing the best quality service at affordable prices is the focus of the
service department.

Sales Management – True Value Car Sales, Parts Sales & Accessories Sales

The Sales Management Track is an excellent opportunity for young engineers to blend their
technical knowledge with their passion for management. AITs in Sales Management Track are
allocated to -
 True Value Division which is the MSIL Sales Channel for Pre-Owned Vehicle Car Sales
 Parts and Accessories Division which looks after driving sales of MSIL Genuine Parts and
Accessories across Sales and Service Dealerships across the country. Parts and Accessories
Division generates 10% of MSIL total operating revenue.

AIT will be assigned job role of Territory Sales Manager (True Value / Parts / Accessories) across
the country in Regional Offices with the following job responsibilities –

Sales Management:
 Directly responsible for achieving new sales volume targets
 Increasing MSIL market share in the assigned territory
 Support Brand & Marketing related activities
 Monitoring competition growth and marketing plans
 Organize Sales Promotions activities
 Dealer Management:
 Responsibility of managing & monitoring Dealer sales performance on various sales and
sales support
 Guiding Dealership on improving profitability
 Planning of Dealer’s growth activities by conducting marketing activities
 Responsible for Dealer sales executives (DSE) training & development

IV. COMMERCIAL CLUSTER

Supply Chain Division

Supply chain is responsible for buying optimum quality parts from a chain of suppliers at a
competitive cost and give to the production vertical for further operations.

Mission of Supply Chain Division: is to provide Maruti Suzuki with a cutting edge over
competitors by ensuring procurement of components at competitive prices, of desired quality,
through lean & green world-class supply chain network, by implementing best practices.
The major Supply Chain functions include:-
 Annual Price Negotiations with all suppliers and getting cost reductions
 Timely procurement of the parts as per the schedule in OE and spares
 Sourcing and development of new parts as per the schedule
 Quality improvement at suppliers by upgrading suppliers
 Imports, logistics, Insurance and RM procurement as per the requirement
 Raw Material consolidation and localization
 Inner part Localization

We, MSIL Supply Chain Division, believe in building long term relationship and trust with our
suppliers. All our suppliers are considered as partners in all our business activities and are closely
associated and working with MSIL to meet our long term goals. However, all suppliers are
expected to do continuous improvements in their technology & processes. Here all our engineers
are actively involved in various engagement activities with our suppliers for upgrading their
various functions like productivity, quality, cost, delivery etc.

The Main Mantras of Supply Chain is of focus on QCDDM

Q: Quality
Our Engineers work very closely with our suppliers on up gradation activities to improve quality
and quality systems, Safety, 5S and manpower competency building at suppliers end. For these
activities Supply Chain works closely with Quality Assurance Vertical as well as Maruti Centre for
excellence.
C: Cost
For cost reduction Supply chain takes various cost reduction initiatives like Periodic cost down,
productivity improvements, Yield improvements, VA VE, Raw Material consolidation, raw
material and Inner part localization, commodity hedging etc.

D: Delivery
Supply Chain ensures that the right part is available at the right place at the right time and as per
schedule so that vehicle production can happen in a smooth manner with minimum inventory
cost. Supply Chain works on optimizing inventory with just-in time, Import Shipping time
reduction, using reusable packing, using collapsible packing for components etc.

D: Development

Supply chain ensures that as new parts for new models are sourced at competitive prices and
developed in specified time frames so that the new models can be launched in the shortest
possible time frame.

Supply Chain is a Techno Commercial job with exposure to the following:

 Basic understanding of the designs/ drawing, specification, various manufacturing

processes various types of raw materials and understanding the cost structure etc.
 Development of negotiation skills with an understanding of cost structure including the
supplier financials, manufacturing cost, statutory levies etc.
 Understanding of quality and manufacturing systems, audits & vendor up-gradation skills
 Crisis management, Delivery management & Project management skills
 Understanding of legal and contractual aspects
 Vendor visits giving an exposure to capacity planning, Kaizen, MPS, Junkai VA etc.
 Understanding of global markets through Global sourcing initiatives
 Knowledge update on latest / alternate technologies e.g. usage of alternate fuels etc.

M: Management

Supply Chain constantly monitors the overall supplier performance and governance with various
measures like Comprehensive Vendor Assessment, Safety Assessment, and Financial Audit etc.
Supply chain also conducts various events to engage with suppliers for constant improvement.

Exports Dispatch Management Division

The Exports Dispatch Management Division supports the exports of MSIL vehicles to international
markets, thereby, substantiating the presence of Suzuki Motor Corp. of Japan, around the world.
The following are the job areas in which an AIT could be involved -
 Car Ocean-freight & Container Freight negotiations with Shipping Lines & Freight
Forwarders.
 Contract Management, Shipping Lines & Freight Forwarders Accounts’ Management.
 Shipment bookings, Scheduling, Planning, monitoring & control.
 Monthly, Quarterly, Half-yearly & Annual Shipment maximization and target
achievement.
 Liaising with Shipping Lines & Freight Forwarders.
 Liaising with Port Offices (PDI-cum-stockyard).
 Liaising with Ports, Customs, etc.
 Liaising with Sales & Dispatch, Quality Assurance.
 Freight movement, Bunker movement and Shipment Analysis.
 Pre- & Post-Shipment Documentation.