AREA

KEY PERFORMANCE INDICATORS

#N/A
Periode 30 November 2019

Bobot REALISASI
UKURAN & TARGET REALISASI TARGET % NILAI
Area MAX

Financial 20.0% -
1 Contribution Margin *) 10.0% - Juta - Juta 0.0% 0.00% -
2 Risk Metrics 10.0% -
- Cost of Credit **) 5.0% 0.00% 0.00% 0.0% 0.00% -
- Booking Mix
Booking Mix Consumer Loans:
- KPR Primary 0.8% 0.00% 0.00% 0.0% 0.00% -
- KPR Employee 0.8% 0.00% 0.00% 0.0% 0.00% -
Booking Mix Micro Banking:
- Government Payroll 0.8% 0.00% 0.00% 0.0% 0.00% -
- KUM ETB 0.8% 0.00% 0.00% 0.0% 0.00% -
Booking Mix Micro Banking:
- CC Existing to Bank 0.8% 0.00% 0.00% 0.0% 0.00% -
Booking Mix SME Banking:
- SME Prima, Value Chain, dan Koperasi 0.8% 0.00% 0.00% 0.0% 0.00% -
Customers 55.0% -
3 Average Balance New Core 10.0% -
- Average Balance New KSM 3.3% - Juta - Juta 0.0% 0.00% -
- Average Balance KPR 3.3% - Juta - Juta 0.0% 0.00% -
- Average Balance Credit Cards 3.3% - Juta - Juta 0.0% 0.00% -
4 Average Balance Tabungan Ytd 10.0% - Juta - Juta 0.0% 0.00% -
5 Average Balance Giro Ytd 10.0% - Juta - Juta 0.0% 0.00% -
6 Average Balance Kredit Tactical 10.0% -
- Average Balance SME 5.0% - Juta - Juta 0.0% 0.00% -
- Average Balance KUM Only 5.0% - Juta - Juta 0.0% 0.00% -
7 Target Booking Kredit Retail 10.0% -
- Target Booking New KSM 2.0% - Juta - Juta 0.0% 0.00% -
- Target Booking KPR 2.0% - Juta - Juta 0.0% 0.00% -
- Target Booking KUR 2.0% - Juta - Juta 0.0% 0.00% -
- Target Booking KKB 2.0% - Juta - Juta 0.0% 0.00% -
- Target Akuisisi Kartu Baru CC 2.0% - Ribu - Ribu 0.0% 0.00% -
8 Customer Satisfaction Index 5.0% - - 0.0% 0.00% -
Internal Business Process 20.0% -
9 Max. Fraud & regulatory loss 5.0% - Juta - Juta 0.0% 0.00% -
10 Peningkatan Leading Indicators 15.0% -
- Volume Booking Kredit SME 5.0% - Juta - Juta 0.0% 0.00% -
- Pertumbuhan rata-rata Avg. Balance Per Rek tab Tier 2 & 3 5.0% - Juta - Juta 0.0% 0.00% -
- Volume AUM 5.0% - Juta - Juta 0.0% 0.00% -
Development & Growth 5.0% -
11 Human Capital Score 5.0% -
- Employee Productivity per FTE & TAD (Outsource) 1.25% - Juta - Juta 0.0% 0.00% -
- Rasio Talent Attrition Rate (HIPO & CR) 1.25% 0.00% 0.00% 0.0% 0.00% -
- Rasio Talent Succession Rate 1.25% 0.00% 0.00% 0.0% 0.00% -
- Rasio Top Talent yang telah menjalani Development Program 1.25% 0.00% 0.00% 0.0% 0.00% -
TOTAL 100.0% Total Nilai -
*) Exclude SME Banking
**) Rumus : Biaya CKPN disetahunkan / Ending Balance (Exclude SME)
***) Rumus : Average Balance Kredit + Average Balance DPK / FTE + Outsource
KETERANGAN KETERANGAN
REALISASI TARGET

Nov-19 Nov-19

Nov-19 Nov-19

Nov-19 Nov-19
Nov-19 Nov-19

Nov-19 Nov-19
Nov-19 Nov-19

Nov-19 Nov-19

Nov-19 Nov-19

Nov-19 Nov-19
Nov-19 Nov-19
Nov-19 Nov-19
Nov-19 Nov-19
Nov-19 Nov-19

Nov-19 Nov-19
Nov-19 Nov-19

Nov-19 Nov-19
Nov-19 Nov-19
Nov-19 Nov-19
Nov-19 Nov-19
Nov-19 Nov-19
Dec-18 Dec-18

Nov-19 Nov-19

Nov-19 Nov-19
Nov-19 Nov-19
Nov-19 Nov-19
Nov-19 Nov-19
Nov-19 Nov-19
Nov-19 Nov-19
Nov-19 Nov-19
KEY PERFORMANCE INDICATORS
Branch Tangerang Bintaro
Periode 30 November 2019

Bobot
UKURAN & TARGET Branch REALISASI TARGET % REALISASI NILAI KETERANGAN KETERANGAN
MAX REALISASI TARGET

Financial 20.0% 25.03

1 Contribution Margin 15.0% 74,785 Juta 60,541 Juta 123.5% 123.53% 18.53 Nov-19 Nov-19
2 Risk Metrics 5.0% 174.2% 130.00% 6.50
- Cost of Credit 0.37% 1.42% 174.2% 130.00% Nov-19 Nov-19
Customers 65.0% 65.18
3 Average Balance New Core 15.0% 14.96
- Average Balance New KSM 5.0% 53,320 Juta 53,798 Juta 99.1% 99.11% 4.96 Nov-19 Nov-19
- Average Balance KPR 5.0% 262,971 Juta 272,195 Juta 96.6% 96.61% 4.83 Nov-19 Nov-19
- Average Balance Credit Cards 5.0% 179,711 Juta 173,673 Juta 103.5% 103.48% 5.17 Nov-19 Nov-19
4 Average Balance Tabungan 10.0% 431,964 Juta 461,602 Juta 93.6% 93.58% 9.36 Nov-19 Nov-19
5 Average Balance Giro 10.0% 287,862 Juta 252,238 Juta 114.1% 114.12% 11.41 Nov-19 Nov-19
6 Average Balance Kredit Tactical 10.0% 9.11
- Average Balance SME 5.0% 350,427 Juta 377,193 Juta 92.9% 92.90% 4.65 Nov-19 Nov-19
- Average Balance KUM Only 5.0% 2,583 Juta 2,893 Juta 89.3% 89.27% 4.46 Nov-19 Nov-19
7 Booking New KSM, KPR & KKB 5.0% 4.39
- Target Booking New KSM 1.0% 28,257 Juta 30,282 Juta 93.3% 93.31% 0.93 Nov-19 Nov-19
- Target Booking KPR 1.0% 24,258 Juta 54,160 Juta 44.8% 44.79% 0.45 Nov-19 Nov-19
- Target Booking KUR 1.0% 5,082 Juta 3,984 Juta 127.6% 127.57% 1.28 Nov-19 Nov-19
- Target Booking KKB 1.0% 3,224 Juta 7,489 Juta 43.1% 43.05% 0.43 Nov-19 Nov-19
- Target Akuisisi Kartu Baru CC 1.0% 768 Ribu 463 Ribu 166.1% 130.00% 1.30 Nov-19 Nov-19
8 Pertumbuhan rata-rata Avg Balance Per Rekening 2 dan 3 5.0% 34,896,158 Juta 34,072,740 Juta 102.4% 102.42% 5.12 Nov-19 Nov-19

9 Peningkatan Leading Indicators 5.0% 5.75

- Avg Balance Value Chain/Cluster/Akuisisi Baru Payroll 2.5% 1 Juta 1 Juta 100.0% 100.00% 2.50 Nov-19 Nov-19
- Vol Booking Kredit SME 2.5% 48,695 Juta 35,000 Juta 139.1% 130.00% 3.25 Nov-19 Nov-19
10 Customer Satisfaction Index 5.0% 102 100 101.7% 101.66% 5.08 Des-18 Des-18
Internal Business Process 10.0% 11.75
11 Max. Fraud & regulatory loss 5.0% - Juta 467.7 Juta 200.0% 130.00% 6.50 Nov-19 Nov-19
12 Growth User Aktif Mandol 5.0% 78.92% 75.12% 105.1% 105.06% 5.25 Nov-19 Nov-19
Development & Growth 5.0% 5.86
13 Human Capital Score 5.0% 5.86
- Employee Productivity per FTE & TAD (Outsource) 1.3% 27,907 Juta 28,279 Juta 98.7% 98.68% 1.23 Nov-19 Nov-19
- Rasio Talent Attrition Rate (HIPO & CR) 1.3% 2.24% 3.00% 125.3% 125.33% 1.57 Nov-19 Nov-19
- Rasio Talent Succession Rate 1.3% 86.00% 75.00% 114.7% 114.67% 1.43 Nov-19 Nov-19
- Rasio Top Talent yang telah menjalani Development Program 1.3% 63.73% 40.00% 159.3% 130.00% 1.63 Nov-19 Nov-19
TOTAL 100.0% BAIK 107.82
11718
#N/A KEY PERFORMANCE INDICATORS
#N/A
Periode 30 November 2019

Bobot
UKURAN & TARGET #N/A REALISASI TARGET % REALISASI NILAI KETERANGAN KETERANGAN
MAX REALISASI TARGET

Financial 0.0% -
3 1 Contribution Margin 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
4 2 Risk Metrics 0.0% 0.0% 0.00% -
6 - Cost of Credit 0.00% 0.00% 0.0% 0.00% Nov-19 Nov-19
Customers 5.0% -
3 Average Balance New Core 0.0% -
20 - Average Balance New KSM 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
21 - Average Balance KPR 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
22 - Average Balance Credit Cards 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
24 4 Average Balance Tabungan 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
25 5 Average Balance Giro 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
6 Average Balance Kredit Tactical 0.0% -
27 - Average Balance SME 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
28 - Average Balance KUM Only 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
7 Booking New KSM, KPR & KKB 0.0% -
32 - Target Booking New KSM 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
33 - Target Booking KPR 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
35 - Target Booking KUR 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
34 - Target Booking KKB 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
31 - Target Akuisisi Kartu Baru CC 0.0% - Ribu - Ribu 0.0% 0.00% - Nov-19 Nov-19
8 Pertumbuhan rata-rata Avg Balance Per Rekening 2 dan 3 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
38
9 Peningkatan Leading Indicators 5.0% -
39 - Avg Balance Value Chain/Cluster/Akuisisi Baru Payroll 5.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
Nov-19 Nov-19
40 10 Customer Satisfaction Index 0.0% - - 0.0% 0.00% - Des-18 Des-18
Internal Business Process 0.0% -
48 11 Max. Fraud & regulatory loss 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
50 12 Growth User Aktif Mandol 0.0% 0.00% 0.00% 0.0% 0.00% - Nov-19 Nov-19
Development & Growth 0.0% -
41 13 Human Capital Score 0.0% -
54 - Employee Productivity per FTE & TAD (Outsource) 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
55 - Rasio Talent Attrition Rate (HIPO & CR) 0.0% 0.00% 0.00% 0.0% 0.00% - Nov-19 Nov-19
56 - Rasio Talent Succession Rate 0.0% 0.00% 0.00% 0.0% 0.00% - Nov-19 Nov-19
57 - Rasio Top Talent yang telah menjalani Development Program 0.0% 0.00% 0.00% 0.0% 0.00% - Nov-19 Nov-19
TOTAL 5.0% TIDAK BAIK -
 8 9

22 23

71 72
78 79
85 86
92 93
99 100

106 107
113 114

134 135
141 142
155 156
148 149
127 128
204 205

232 233

225 226

271 272
257 258

278 279
285 286
292 293
299 300
KEY PERFORMANCE INDICATORS
#N/A
Periode 30 November 2019

Bobot REALISASI KETERANGAN KETERANGAN

UKURAN & TARGET REALISASI TARGET % NILAI
#N/A MAX REALISASI TARGET

Financial 0.0% -
1 Contribution Margin 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
Customers 0.0% -
2 Average Balance Tabungan 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
3 Average Balance Giro 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
4 Pertumbuhan rata-rata Avg Balance Per Rekening Tier 2 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
dan 3
5 Value Chain/Cluster/Bank @ Work/Payroll 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
6 Customer Satisfaction Index 0.0% - - 0.0% 0.00% - Nov-19 Nov-19
7 Referral # Approved KPR, KKB, CC & New KSM 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
Internal Business Process 0.0% -
8 Max. Fraud & regulatory loss 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
9 Growth User Aktif Mandiri Online 0.0% 0.00% 0.00% 0.0% 0.00% - Nov-19 Nov-19
Development & Growth 0.0% -
10 Human Capital Score 0.0% -
- Employee Productivity per FTE & TAD (Outsource) 0.0% - Juta - Juta 0.0% 0.00% - Nov-19 Nov-19
- Rasio Talent Attrition Rate (HIPO & CR) 0.0% 0.00% 0.00% 0.0% 0.00% - Nov-19 Nov-19
- Rasio Talent Succession Rate 0.0% 0.00% 0.00% 0.0% 0.00% - Nov-19 Nov-19
- Rasio Top Talent yang telah menjalani Development Progra 0.0% 0.00% 0.00% 0.0% 0.00% - Nov-19 Nov-19
TOTAL 0.0% TIDAK BAIK -
KEY PERFORMANCE INDICATORS
KCM Tangerang Puri Serpong
Periode 30 November 2019

Bobot REALISASI KETERANGAN KETERANGAN

UKURAN & TARGET REALISASI TARGET % NILAI
KCM MAX REALISASI TARGET

Financial 25.0% 18.74

1 Contribution Margin 15.0% 1,271 Juta 2,064 Juta 61.6% 61.60% 9.24 Nov-19 Nov-19
2 Risk Metrics 10.0% 95.0% 94.96% 9.50 Nov-19 Nov-19
- Cost of Credit 1.80% 1.71% 95.0% 94.96% - Nov-19 Nov-19
Customers 60.0% 51.49
4 Average Balance Kredit Micro 20.0% 16.39
- Average Balance New KSM 6.7% 805 Juta 1,610 Juta 50.0% 49.98% 3.33 Nov-19 Nov-19
- Average Balance KUM Only 6.7% 11,170 Juta 11,729 Juta 95.2% 95.23% 6.35 Nov-19 Nov-19
- Average Balance KUR 6.7% 21,058 Juta 20,911 Juta 100.7% 100.70% 6.71 Nov-19 Nov-19
5 Average Balance Tabungan Micro 15.0% 4,553 Juta 4,513 Juta 100.9% 100.88% 15.13 Nov-19 Nov-19
6 Booking New KSM & KUM Only 15.0% 9.88
- Booking New KSM 5.0% 330 Juta 1,735 Juta 19.0% 19.02% 0.95 Nov-19 Nov-19
- Booking KUM Only 5.0% 4,942 Juta 6,890 Juta 71.7% 71.73% 3.59 Nov-19 Nov-19
- Booking KUR 5.0% 18,965 Juta 17,761 Juta 106.8% 106.78% 5.34 Nov-19 Nov-19
7 Booking New KSM dari nasabah Segmen GVI 5.0% 1 Juta 1 Juta 100.0% 100.00% 5.00 Nov-19 Nov-19
8 Customer Satisfaction Index 5.0% 102 100 101.7% 101.66% 5.08 Nov-19 Nov-19
Internal Business Process 10.0% 13.00
9 Max. Fraud & regulatory loss 0.5% dari Revenue 10.0% - Juta 17 Juta 200.0% 130.00% 13.00 Nov-19 Nov-19
Development & Growth 5.0% 5.85
10 Human Capital Score 5.0% 5.85
- Employee Productivity per FTE & TAD (Outsource) 1.3% 4,746 Juta 4,846 Juta 97.9% 97.94% 1.22 Nov-19 Nov-19
- Rasio Talent Attrition Rate (HIPO & CR) 1.3% 2.24% 3.00% 125.3% 125.33% 1.57 Nov-19 Nov-19
- Rasio Talent Succession Rate 1.3% 86.00% 75.00% 114.7% 114.67% 1.43 Nov-19 Nov-19
- Rasio Top Talent yang telah menjalani Development Program 1.3% 63.73% 40.00% 159.3% 130.00% 1.63 Nov-19 Nov-19
TOTAL 100.0% TIDAK BAIK 89.07