Gage Glassnor

Chesterfield, MI, 48051; 734-624-7634; glassnga@udmercy.com

www.linkedin.com/in/mrgageglassnor

EDUCATION
The University of Detroit Mercy May 2025
Bachelor of Science, Business Administration,
Certificate, Spanish, GPA 3.95
Honors and Scholarship(s)
Ralph and Barbara Cushing Endowed Scholarship
Dr. Mary Lou Callahan Endowed Scholarship

PROFESSIONAL EXPERIENCE
Fairfield Inn & Suites by Marriott, Chesterfield, MI May 2021 – Present
Front Desk Clerk/ Loyalty Champion
 Monitor the satisfaction of all guests especially members, to ensure brand standards.
 Resolve issues and disputes that a guest may acquire during their stay.
 Facilitate the safety of our guests and memorized all procedures in cases of an emergency.
 Communicate with guests, employees, and other businesses, while assisting in clerical duties.
Amerilodge Group, Bloomfield Hills, MI January 2022 – June 2022
Operations Administrative Assistant
 Analyzed and collected data to discover the key factors impacting the overall success of our 40 hotel properties.
 Assisted and acquired the bank statements and receipts to transactions of all operations for the accounts payable team
which included 40 hotel properties and the 5 currently in build.
 Created formulas to provide the projected numbers for inventory required/needed for each hotel season.
 Implemented strategies to efficiently gather and record data.

McDonald’s, Chesterfield, MI October 2020 – March 2021

Crew Chief
 Also held the same position at the New Haven, MI location from February 2018-October 2019.
 Supervised and ensured food safety and the avoidance of cross-contamination.
 Trained both new and current employees in all positions of the restaurant.
 Directed 6-10 employees in the day-to-day operations of the restaurant.
 Sole responsibility of managing the safe to review and balance drawers for the next shift.

Panera Bread LLC, Clinton Township, MI October 2019 – October 2020

Associate
 Reduced the transmission of COVID-19 in a restaurant environment
by sanitizing at 15-minute intervals.
 Accurately taking orders and preparing them for customers.

ORGANIZATION EXPERIENCE
Student Government Association, University of Detroit Mercy, Senator September 2021 – Present
 Served as a liaison for the College of Business Administration through student government.
 Ensured that the voices and ideas were heard during all aspects of student government.

ADDITIONAL INFORMATION
Technical Skills: Microsoft Excel, Microsoft Word, Microsoft PowerPoint