Interviews

FC

1-GPS Dental – Lab Owner Andrew

1. What is your position at your lab? What types of things are you responsible for?

Lab Owner

2. Why did you choose to buy from FullContour?

Good designers and great resource for overflows and time saving

3. What problem(s) were you hoping to solve?

Lack of Designers and Time

4. What were they afraid of before buying?

He was not afraid, he started with a couple of designs to try first our quality

5. What’s your favorite part of our services?

3Shape Integration makes it easy to send cases, export and import cases

6. What’s changed the most since you’ve started using FullContour?

Designers’ availability

7. How do you describe our product/services to another person on your team?

7.5 out of 10 it’s not perfect but overall, it’s good to give it a try

2-Treasure Dental Studio – Jason Lab Manager

1. What is your position at your lab? What types of things are you responsible for?

Lab manager and production manager, make sure case are taken care, mostly in charge of
Surgical Guide and CAD dept

2. Why did you choose to buy from FullContour?

Tried diff companies, but good relationship with FC, support is great and consistent results

3. What problem(s) were you hoping to solve?

 Work Overflow and time, make work manageable

4. What were they afraid of before buying?

Quality and Redesign issues, had bad past experiences going back and forth with designers

5. What’s your favorite part of our services?

User friendliness

6. What’s changed the most since you’ve started using FullContour?

He is not able to focus on complex cases and develop new indications

7. How do you describe our product/services to another person on your team?

Easy to work with, you get what you pay. It’s worth the money

3-Nakanishi Dental Lab – Kaila Digital Director and Co Owner

1. What is your position at your lab? What types of things are you responsible for?

Director digital and and co-owner, manage scanners mills and designs

2. Why did you choose to buy from FullContour?

Personal Relationship and they think FC is the best Platform

3. What problem(s) were you hoping to solve?

Design work, no designers at the time

4. What were they afraid of before buying?

Learn the way FC work, design codes were not easy, changing workflow

5. What’s your favorite part of our services?

Lucid Team, Platform is great, fully guide option for surgical guide and Dr Link

6. What’s changed the most since you’ve started using FullContour?

Scalability

7. How do you describe our product/services to another person on your team?

 Innovative, FC understands what a lab needs and what we value

4-Van Hook – Ryan Technical Manager

1. What is your position at your lab? What types of things are you responsible for?

Technical Manager – training-staffing oversees workflows

2. Why did you choose to buy from FullContour?

Fc is very quick , service and upload cases, very consistent, 3shape name is well trusted

3. What problem(s) were you hoping to solve?

Staffing issues, volume more than their capacity

4. What were they afraid of before buying?

We were not familiar with the company, with our scale

5. What’s your favorite part of our services?

Automate system is quick and simple

6. What’s changed the most since you’ve started using FullContour?

Dentures turnaround time is not predictable, negative change, quality is not good

7. How do you describe our product/services to another person on your team?

Not happy with Dentures, if someone needs dentures, he won’t recommend FC

Automate is great

5-International Dental Arts – Marcus CAD Cam Manager

1. What is your position at your lab? What types of things are you responsible for?

CAD CAM manager

2. Why did you choose to buy from FullContour?

Work overflow, he had more cases than the lab can handled

3. What problem(s) were you hoping to solve?

Production and time

 4. What were they afraid of before buying?

Quality Issues

5. What’s your favorite part of our services?

Price is good and turnaround time

6. What’s changed the most since you’ve started using FullContour?

He is now busier with more crown and bridges cases

7. How do you describe our product/services to another person on your team?

He can design more cases without hiring any more designers

6-Derby Dental Lab – Basil Operations Manager

1. What is your position at your lab? What types of things are you responsible for?

Operations manager

2. Why did you choose to buy from FullContour?

Outsource design and FC did a great job with SG and Lucid

3. What problem(s) were you hoping to solve?

Consistency on designs and delivering time

4. What were they afraid of before buying?

Quality Issues

5. What’s your favorite part of our services?

SG, the planning with drs. Is great

6. What’s changed the most since you’ve started using FullContour?

Everything ready in the morning just to start milling

7. How do you describe our product/services to another person on your team?

Easy to use, streamline and consistent

7-Contour Balance - Kevin

 1. What is your position at your lab? What types of things are you responsible for?

Owner

2. Why did you choose to buy from FullContour?

Scalable and easy, consistent technicians

3. What problem(s) were you hoping to solve?

Take more business and growth

4. What were they afraid of before buying?

No afraid he was using FC before

5. What’s your favorite part of our services?

Workflow, he sent cases and next day they’ll be ready to go

6. What’s changed the most since you’ve started using FullContour?

Growth

7. How do you describe our product/services to another person on your team?

Stop wasting time and just do it… the more I lean into FC the more successful I am

8-Danso Dental - Tim

1. What is your position at your lab? What types of things are you responsible for?

General Manager

2. Why did you choose to buy from FullContour?

He worked for 10 years with FC in a previous lab so he implemented it on this new lab

3. What problem(s) were you hoping to solve?

Technicians’ shortage

4. What were they afraid of before buying?

No concerns
5. What’s your favorite part of our services?

Designers’ availability

6. What’s changed the most since you’ve started using FullContour?

Workflow is better

7. How do you describe our product/services to another person on your team?

Convenient company for designs