Republic of the Philippines

DEPARTMENT OF EDUCATION
Region IV-A CALABARZON
DIVISION OF LAGUNA
BALIAN INTEGRATED NATIONAL HIGH SCHOOL
Balian, Pangil, Laguna
2nd Summative Test in CCS10 for Q1- Week 3 & 4
Name: _______________________________ Score: _______ / 20
Grade & Section ________ Date: __________________
General Directions: Read carefully the following instructions given in every part of the exam and answer all the questions with
full comprehension.
Directions: Read the following statements about communication. Tell whether the statement is true or false. Write TRUE if the
statement is correct. Otherwise, rewrite the statement to correct it.
1. One advantage of oral communication is the lack of time for the speaker to process the message before delivery.
2. It is important to be simple and concise when communicating.
3. Oral and written communication are both verbal communications.
4. E-mail and other electronic forms of messages can be classified as oral communication.
5. The fastest way to get a response is through written communication.
6. Written communication is synchronous.
7. The primary communication pathway used in the Contact Center Services industry is from agent to supervisor.
8. Examples of written communication are memos, proposals, training manuals, company policies, and phone calls.
9. Most industries and businesses rely on the use of email for internal and external communication.
10. The use of electronic communication disregards the aspect of distance.

Matching Type
Directions: Match the barriers to communication listed in Column A with their definitions in Column B.

A B
1. sender a. unclear messages due to vague and ambiguous sentences
2. barrier b. It is the communication background that may affect the transmission of message.
3. quality of message c. anything that interferes with the communication process between the sender and the
4. noise recipient
d. affects written communication more than oral communication
5. recipient
e. The difference between the culture of the sender and the receiver can greatly affect the
6. pre-judgment communication process.
7. time f. a language that is specific to a profession
8. jargons g. the act of judging what someone has to say even before they speak
9. context h. It is the person to whom the message is intended to.
10. ethnocentrism i. the act of judging the culture of others on the basis of what is acceptable in the culture of
one communicator
j. It is the person who initiates the communication.

Prepared by:
HEIDEE S. CARPIO
TLE-ICT Teacher
Parent’s Signature: ____________________
Date Received: _______________________

2nd Summative Test in CCS10 Q1-Week 3-4

TABLE OF SPECIFICATION
 LEARNING Number of
Number of Items Percentage Item Placement
COMPETENCIES Days

LO 1. Analyze communication
process 5 10 50 1-10
(TLE_ICTCC10CE-Ia-c-1)

LO 1. Analyze communication
process 5 10 50 11-20
(TLE_ICTCC10CE-Ia-c-1)

TOTAL 10 20 100% 20

Prepared by: Noted by:

HEIDEE S. CARPIO JO ANN L. TAPEÑO
Teacher I Head Teacher II

Checked by:
MELANIE M. SERRANO
Master Teacher II
Checked
Key to Correction
Modified True or False
1. One disadvantage of oral communication is the lack of time for the speaker to process the message before delivery.
2. True.
3. True
4. E-mail and other electronic forms of messages can be classified as written communication
service industry is from agent to customer.
5. The fastest way to get a response is through oral communication.
6. Written communication is asynchronous
7. The primary communication pathway used in the contact center service industry is from agent to customer.
8. Examples of written communication are as memos, proposals, training manuals, and company policies.
9. True
10. True

Matching Type
1. J
2. E
3. A
4. C
5. H
6. G
7. D
8. F
9. B
10. I